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HOUSTON COMMUNITY COLLEGE SYSTEM BUSINESS TECHNOLOGY DEPARTMENT HOUSTON, TEXAS POFT 2301 Intermediate Keyboarding Fall 2011 Professor: Mrs. Beverly Dever Room 208 - Katy Campus CRN# 56572 - M/W 8:00a-10:30 a.m. SCANS SECRETARY’S COMMISSION ON ACHIEVING NECESSARY SKILLS SCANS COMPETENCIES INCORPORATED
Transcript
Page 1: Houston Community College - POFT 2301 Intermediate Keyboarding · 2012. 1. 20. · POFT 2301 Intermediate Keyboarding HOUSTON COMMUNITY COLLEGE SYSTEM BUSINESS TECHNOLOGY DEPARTMENT

HOUSTON COMMUNITY COLLEGE SYSTEM

BUSINESS TECHNOLOGY DEPARTMENT

HOUSTON, TEXAS

POFT 2301

Intermediate Keyboarding

Fall 2011

Professor: Mrs. Beverly Dever

Room 208 - Katy Campus

CRN# 56572 - M/W 8:00a-10:30 a.m.

SCANS

SECRETARY’S COMMISSION ON ACHIEVING NECESSARY SKILLS

SCANS COMPETENCIES INCORPORATED

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POFT 2301 Intermediate Keyboarding

HOUSTON COMMUNITY COLLEGE SYSTEM

BUSINESS TECHNOLOGY DEPARTMENT

COURSE SYLLABUS

POFT 2301— INTERMEDIATE KEYBOARDING

SCANS

Instructor: Mrs. Beverly Dever CRN: 56572

Phone: 713.718.5757 Town &Country

713.718-5700 Katy

Time: 8 – 10:30 a.m. Mon + Wed

Office Hours: By Appointment Campus: Katy - NW College

FINAL EXAM: Monday, December 12 - 18, 2011

LAST DAY FOR ADMINISTRATIVE / STUDENT WITHDRAWALS:

Thursday, November 3, 2011 before 4:30 p.m.

TEXTBOOKS AND MATERIALS

1. Advanced Word Processing, Microsoft Word 2010, Lessons 56-110, 2011 - 18th edition,

VanHuss, Forde, and Woo, South-Western, CENGAGE Learning.

2. One or two USB flash drives (100 mg each), pencils, pens, highliters, staple, stapes, and notetablet.

COURSE DESCRIPTION

Advanced keyboarding concepts of project management and office procedures utilizing integration of different

(previously learned skills) and software applications.

PREREQUISITE: POFT 1329 Credit 3 (2 lecture, 3 lab) - A continuation of keyboarding skills in document

formatting, speed, and accuracy. Emphasis on proofreading, editing, following instructions, and keying

documents from various rough draft copies.

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POFT 2301 Intermediate Keyboarding

MISSION/PURPOSE - The purpose of POFT 2301 is to provide the students with the necessary skills and

continuation of perfecting keyboarding skills in document formatting, speed, and accuracy. Emphasis is placed

on proofreading, editing, language usage skills, and following directions in preparation and successful

completion of mailable documents.

COURSE GOALS

Students will implement proper procedures to manage business projects using critical thinking and problem

solving skills.

Students will demonstrate technological skills through use of materials and equipment to manage business

projects

Students will utilize integration of previously learned skills to realist and meaningful office experiences.

Students will successfully apply language usage skills to writtern communications.

LEARNING OBJECTIVES

1. Students will use proper techniques to key text accurately and rapidly.

2. Students will format letters, memoranda, reports, tables, and other business documents,correctly.

3. Student will learn to use management skills of Microsoft Office, successfully.

-- i.e., .Windows, MY COMPUTER, etc.

4. Students will apply features/techniques learned in Microsoft Word 2010 as they formats business documents

and build keyboarding skill.

5. Students will learn to apply total quality management concepts to document production.

SCANS

Students will effectively apply many subskills -- such as the ability to use language usage skills

effectively; learn to evaluate the quality of the their work (mailable copies). Subskills are embodied in

these goals. Emphasis is placed on applying these skills so that the student will be able to use the

keyboard and mouse effectively to facilitate documents and communication skills, which are very

important and marketable universal skills.

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POFT 2301 Intermediate Keyboarding

COURSE REQUIREMENTS AND EXPECTATIONS

This is an 80-hour hands-on, self paced, individualized, instructional course. Thus, the student is responsible

for reading all appropriate training chapters and completing ALL activities and/or training exercises as indicated

on the class schedule.

There will be lectures on system requirements and procedures. The student is expected to take notes;

compile/store all handouts provided the instructor in a folderand refer to these instructional handouts when

needed. (It is the student’s responsibility , when absent from class, to make arrangements to get study notes

before returning to class. It would be wise to exchange phone numbers with someone in the class.)

HCCS POLICIES

Students are responsible for adhering to and following College policies. The Student Handbook is an excellent

source of information for the student concerning school policies. The link for the student handbook is located at

http://www.hccs.edu/students/handbook/HandbookHome2.html

Students should familiarize themselves with the policy and procedures concerning class attendance,

withdrawals, scholastic dishonesty, and college services.

STUDENT INFORMATION

A student handbook is available on the College website: http:/www.hccs.edu. Look under the student subheading to

get detailed information concerning students attending Houston Community College System (HCCS). Data such as

withdrawal policies, refund policies, incomplete, late assignments, make-ups, extra credit, grading system,

attendance requirements, and other details are included in the student handbook..

ADA POLICY STATEMENT

"Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, etc.) who needs to

arrange reasonable accommodations must contact the Disability Services Office at their respective college at the

beginning of each semester. Faculty are authorized to provide only the accommodations requested by the Disability

Support Services Office."

For questions, contact at Northwest College:

Mahnaz Kolaini [email protected] (713) 718-5422

Also visit the ADA web site at: http://www.hccs.edu/students/disability/index.htm

CLASS ATTENDANCE

Students are expected to attend all classes in which they are enrolled regularly. Class attendance is the

responsibility of the student. It is also the responsibility of the student to consult with the instructor regarding an

absence from a class. Class attendance is checked regularly by the instructor. A student may miss 12.5% of total

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POFT 2301 Intermediate Keyboarding

class hours. Reports of excessive absences will be sent to the Veterans Administration, Social Security Office and

other agencies responsible for aid to the student when appropriate.

DROP OR WITHDRAWAL POLICIES

A student may drop a course or withdraw from the college by following the procedure outlined by the Campus

Director. Should circumstances prevent a student from appearing in person to withdraw, withdrawal may be

completed by writing to the Registrar's Office. A drop or withdrawal request will not be accepted by telephone. A

student, who ceases to attend a class without officially dropping or withdrawing, will be given a grade of "F" for

non-attendance. A semester-hour student who fails to attend classes by the twelfth class day of a regular term will

be administratively withdrawn from the class roll. Students who officially withdraw from a course during the first

twelve days of a regular term will not receive a grade and the course will not appear in their permanent records.

Students withdrawing from a course after this period and prior to the deadline designated in the college calendar will

receive a "W". A student may not withdraw from a course during the last two weeks prior to the Final Examination

period.

NOTICE: Students ―are now being penalized‖ if you drop a course more than ―3‖ three times. You will pay

higher fees to take the class again. Also the State is instituting a policy where a student cannot drop more than

―six‖ 6 times during their study for certificate or degree, --if so they will be penalized. (see State policies for more

details). In addition, your teacher, faculty or professor will ―no longer be allowed to drop you‖. Therefore if you

do not drop before the deadline, your grade could be a ―WF‖ which is the same as an ―F‖!!!

ACADEMIC DISHONESTY

Academic dishonesty can result in a grade of F or 0 for the particular test or assignment and you can be dropped,

and/or expelled from HCCS. Please refer to the HCCS Student Handbook for further information regarding

Academic Dishonesty.

LATE ASSIGNMENTS and MAKE-UP TESTS POLICY

Students are expected to adhere to the weekly schedule of assignments printed in the course syllabus. Late

assignments and make-up assignments will only be accepted at the discretion of the instructor. All assignments for

each level are due at the end of the level assignments. LATE WORK WILL NOT BE ACCEPTED WITHOUT

APPROVAL OF THE INSTRUCTOR!!

REPEATER POLICY

Students who take a course for the third time or more will face significant tuition/fee increases at HCC and other

Texas public colleges and universities. If you are considering course withdrawal because you are not earning

passing grades, confer with your professor/counselor as early as possible about your study habits, reading and

writing homework, test-taking skills, attendance, course participation, and opportunities for tutoring or other

assistance that might be available.

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POFT 2301 Intermediate Keyboarding

DEGREE PLAN

Students are encouraged to file a degree plan with a Counselor or the Business Technology Department for the

certificate and/or degree plan. Please ask your instructor for Degree Plan information or contact the Business

Technology Department at 713-718-7808 for information about filing a degree plan.

JOB PLACEMENT FOR HCCS STUDENTS:

Notes to all Students: (1) Be sure to check out “HCCS Job Placement”—“Job Connections”—HCCS

Job Placement Home Page: http://hccs.edu/jobs. This is a very important resource to help you get a

job, change job, find a new position, etc. Northwest College: Call (713) 718-5423. For further details

(FAX: 713 718-5432) —(Note: There are Job Placement departments at all “six” HCCS colleges!). (2) Be sure to see a counselor at the early part of each semester to check on filing for a certificate or degree plan; if you need specifics from Business Technology, please see the “Chair” of the program (phone - 713 718-7807 or 7808). (3) Feel free to talk with me or any Business Technology full-time instructor about specifics in the Business Technology Department.

EGLS3 – EVALUATION FOR GREATER LEARNING STUDENT SURVEY SYSTEM

At Houston Community College, professors believe that thoughtful student feedback is necessary to improve

teaching and learning. During a designated time, you will be asked to answer a short online survey of research-

based questions related to instruction. The anonymous results of the survey will be made available to your

professors and division chairs for continual improvement of instruction. Look for the EGLS3 as part of the

Houston Community College System online near the end of the term. GO TO: hccs.edu, select Student

System Sign in to complete the EGLS3 survey!

NOTE: SEOIs/Student Evaluation of Instruction forms will no longer be used.

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POFT 2301 Intermediate Keyboarding

STUDENT EVALUATION

HCCS Grading System

The Houston Community College grading system will be used to evaluate students’ performance in this course.

Grade Score

A-Excellent 90-100

B-Good 80-89

C-Fair 70-79

D-Passing 60-69

F-Failure 0-59

Department Grading System

The following departmental grading system will be used to evaluate students’ performance in this course:

5-MINUTE TIMED WRITINGS/ERROR TOLERANCE

GRADE GWAM 0-2 ERRORS 3-5 ERRORS

A 55+ A B

B 51-54 A- B-

C 48-50 B C

C 45-47 C D

Timed Writings 25%

Class Assignments 30%

Production Tests 25%

Final Exam 20%

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POFT 2301 Intermediate Keyboarding

INTERMEDIATE KEYBOARDING

POFT 2301

ASSIGNMENT CALENDAR

WEEK

Lessons

Contents

LEVEL 3 - DOCUMENT DESIGN MASTERY

LESSONS 56 - 82

1 Skill Builder 4 - Page 248 (as per your instructor)

Module 9 WORD 2010 REVIEW

56 Home Tab Commands

NOTE: Students will complete two to four documents per lesson and

“ALL” drill assignments, unless otherwise instructed!

61a, 61c, Drills 1, 2,3,4,5,6,7,8, 61-d1

57 Insert Tab Commands

62a, 62b, Drills 1,2,3,4,5,6, 62e, 62-d1, 62-d2

58 Page Layout Tab Commands

63a, Drills 1,2,3,4,5,6,7, 63-d1,

Module 10 MEMOS AND LETTERS

2 59 Memos

64a, 64c, Drills 1,2,3, 64-d1, 64-d2, 64-d2, 64-d3

60 Block Letters

65a, 65b, Drill 1, 65c, Drills 2,3, 65-d1, 65-d2, 65d-3, 65d-4, 65d-5

61 Modified Block Letters

66a, 66c, 66d, Drills 1,2, 66-d1, 66-d2, 66-d3, 66-d4, 66-d5

3 62 Multiple-Page Letters

63 Correspondence Review and Editing

64 ASSESSMENT LESSON! Follow instructions given by professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Module 11 TABLES

4 65 Table Layout Commands

68a, 68c, Drills 1,2, 68-d1, 68-d2, 68-d3,

66 Format and Sort Tables

69a, 69b, Drill 1, 69c, Drills 2,3,4, 69-d1, 69-d2, 69-d3, 69-d4, 69d-5, 69d-6,

69-d7

67 Calculations in Tables

70a, 70b, Drills 1,2,3,4, 70d-1, 70-d2, 70-d3, 70-d4, 70-d5, 70-d6

5 68 Convert Text and Tables

71a, 71b, 71c, Drills 1,2,3,4, 71-d1, 71-d2, 71-d3, 71-d4, 71-d5, 71-d6, 71-d7

69 Create Documents with Tables

70 TABLE ASSESSMENT LESSON!

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POFT 2301 Intermediate Keyboarding

WEEK

Lessons

Contents

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Module 12

REPORTS

6 71 Review Reports

73a, 73c, Drills 1,2,3, 73d, 73-d1, 73-d2, 73-d3,

72 Report with Built-in Headers and Footers

74a, 74b, Drills 1,2, 74c, Drill 3, 74d, 74d-1, 74-d2, 74-d3, 74-d4

73 Report with Preliminary Pages

75a, 75b, Drills 1,2,3,4,5, 75-d1, 75-d2, 75-d3

7 74 Table of Figures and Index

76a, 76c, 76d, 76e, Drills 1,2,3,4, 76-d1, 76-d2

75 Report with Citations and Bibliography

77a, 77b, Drills 1,2,3, 77-d1, 77-d2, 77-d3, 77-d4, 77-d5

76 Edit Citations and Manage Sources

78a, 78b, 78c, Drills 1,2,3,4,5, 78d-1, 78-d2

77 ASSESSMENT LESSON! Follow instructions by professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Module 13 MAIL MERGE

8 78 Mail Merge

80a, 80c, Drills 1,2,3,4,5, 80-d1, 80-d2, 80-d3

79 Edit the Data Source

81a, 81b, Drills 1,2,3,4,5, 81c, 81d, 81-d1, 81-d2

80 Merge with Envelopes and Labels Format Illustrations

82a, 82b, 82d, Drills 1,2,3, 82-d1, 82-d2

81 Merge with Alternative Sources Format Text Graphically

83a, 83b, Drills 1,2,3,4,5, 83-d1, 83-d2, 83-d3

82 ASSESSMENT LESSON! Follow instructions by professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Project 2

PALM BEACH PET CENTER I ge Documents

Skill Builder 5

LEVEL 4 ADVANCED DOCUMENT PROCESSING

Lessons 83 - 110

Module 14 DOCUMENTS WITH GRAPHICS

9 83 Graphics Review

88a, 88b, Drills 1,2,3,4, 88-d1, 88-d2, 88-d3, 88-d4

84 Document Themes

89a, 89b, Drills 1,2,3, 89-d1, 89-d2, 89-d3

85 Document Backgrounds

86 Text Boxes

10 87 Graphic Applications

88 Advanced Documents with Graphics

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POFT 2301 Intermediate Keyboarding

WEEK

Lessons

Contents

89 ASSESSMENT LESSON! Follow instructions of your professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Module 15 MEETING, TRAVEL, AND NEWS DOCUMENTS

Module 16 PALM BEACH PET CENTER I

Documents 1,2,3,4,5,6,7, 8,9,10,11,12,13,14,15

11 90 Skill Building 5 SKILL BUILDER

(27 DRILLS)

91 Agenda with Comments

LEVEL 4 / ADVANCED DOCUMENT PROCESSING

Module 17 Organize Content

92 Minutes with Track Changes

Quick Parts and Building Blocks

91a, 91c, Drills 1,2,3,4 91-d1

92 Minutes with Track Changes

Building Blocks Organizer

92a, 92b, 92d, Drills 1,2,3,92e, 92-d1, 92-d2, 92-d3,

12 93 Itinerary and Tracking Options

Headers/Footer from Quick Parts

93a, 93b, Drills 1,2,3,4, 93-d1, 93-d2, 93-d3, 93-d4

94 News and Meeting Documents 94a, 94b, Drills 1,2,3, 94c, 94d1, 94-d2, 94-

d3

95 ASSESSMENT LESSON! Follow instructions by professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Module 16

18

LEGAL AND MEDICAL DOCUMENTS

Collaborate and Review

13 96 Legal Documents

Skill Building

96a, 96c, 96e, 96f

97 Legal Pleadings

Comments

97a, 97b, Drills 1,2,3, 97c, 97d-1, 97-d2, 97-d3, 97-d4

98 Preparing Legal Documents Manage Track Changes

98a, 98b, Drills 1,2,3,4, 98c, 98-d1, 98-d2

99 Medical Correspondence

Change Tracking Options

99a, 99b, 99c, Drills 1,2, 99d, 99d-1, 99-d2, 99-d3, 99-d4, 99-d5, 99-d6, 99-d7

14 100 SOAP Notes

Compare and Merg Document Versions

100a, 100b, Drills 1,2,3,4,5, 100c, 100-d1, 100-d2, 100-d3, 100-d4

101 Preparing Medical Reports

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POFT 2301 Intermediate Keyboarding

WEEK

Lessons

Contents

Review Meeting Documents

101a, 101-d1, 101-d2, 101-d3, 101-d4, 101-d5

102 ASSESSMENT LESSON! Follow instructions by professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Module 17 EMPLOYMENT DOCUMENTSCustomize Templates and Styles

15 103 Resumes

Customize Templates and Styles

103a, 103c, Drills 1,2,3, 103-d1, 103-d2, 103-d3

104 Electronic Resumes

Create and Modify Styles

104b, Drills 1,2,3,4,5,6, 104-d1, 104-d2, 104-d3, 104e

105 Employment Letters

Create Table of Authorities

105a, 105c, Drills 1,2, 105-d1, 105-d2

106 Employment Strategies

Customize Word

106a, Drills 1,2,3,4,5, 106-d1, 106b

107 Skill Building

107a,

107 ASSESSMENT LESSON! Follow instructions by professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Module 18 REVIEW AND ASSESSMENT

Prepare Documents for Sharing

16 108 Document Review

109c, Drills 1,2,3, 109-d1, 109-d2

109 ASSESSMENT LESSON! Follow instructions by professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Check document Content

110a, 110b, Drills 1,2, 110-d1, 110-d2

110 ASSESSMENT LESSON! Follow instructions by professor!

Complete Checkpoint; Go to www.collegekeyboarding.com website!

Control Document Access

111a, 111b, Drills 1,2,3, 111-d1, 111-d2,

FINAL EXAM

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Optional Assignments

Module 22 PALM BEACH PET CENTER II

Documents 1,2,3,4,5,6,7,8,9,10,11,12,13,14 Summary of

**Applying formatting and wordprocess skills

**Creating a variety of documents

**Working independently with few specific instructors

See Instrctor for assignments of documents.

STATEMENT OF WORKPLACE AND FOUNDATION COMPETENCIES

Houston Community College is determined to prepare students with the knowledge and skill needed to succeed

in today’s dynamic work environment. Towards this end, the following workplace competencies and

foundation skills have been designed into the curriculum for POFT 2301—Document Formatting and Skill

Building.

COMMON WORKPLACE COMPETENCIES

Resources: Identifies, organizes, plans, and allocates resources

Students in POFT 2301—Document Formatting and Skill Building must be able to allocate their time

effectively in order to complete their class assignments. Students must be able to organize their own working

area for maximum utilization of space.

Interpersonal: Works with others

Students in POFT 2301—Document Formatting and Skill Building must be able to share workspace, at times,

with another student and thus develop competency in working effectively with others. Should conflict arise,

students must be able to resolve differences effectively for the common good of all parties involved and thus

develop negotiating skills.

Information: Acquires and uses information

Students in POFT 2301—Document Formatting and Skill Building must be able to acquire the proper

information in order to successfully complete the course. Sources include classroom lectures, the text, and

reference books available to the classroom. Most importantly, students must use computers to process this

information and to perform various tasks.

Technology: Works with a variety of technologies

Students in POFT 2301—Document Formatting and Skill Building must be able to use computer hardware and

software effectively in order to properly maintain the functioning of the equipment and solve and identify

problems concerning the equipment and software technology.

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POFT 2301 Intermediate Keyboarding

FOUNDATION SKILLS

Students in POFT 2301—Document Formatting and Skill Building must be able to demonstrate basic skills in

reading, writing, listening, and speaking. Students must learn to locate, understand, and interpret written

information in text documents such as instructions, mathematical techniques, letters, reports, and tables.

Students in POFT 2301—Document Formatting and Skill Building must be able to demonstrate thinking skills,

make decisions, solve problems, visualize, and reason effectively.

Students in POFT 2301—Document Formatting and Skill Building must be able to demonstrate personal

qualities such as responsibility, a positive view of self, politeness towards others, self-control, self-motivation,

and honesty.

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Source: SCANS—Secretary’s Commission for Achieving Necessary Skills DEVER - 14

EFFECTIVE JOB PERFORMANCE: The Skills Employers Want

FIVE COMPETENCIES

Resources: Identifies, organizes, plans, and allocates resources A. Time—Selects good relevant activities, ranks them, allocates time, and prepares

and follows schedules B. Money—Uses or prepares budgets, makes forecasts, keeps records, and makes

adjustments to meet objectives C. Material and Facilities—Acquires, stores, allocates, and uses materials or space

efficiently D. Human Resources—Assesses skills and distributes work accordingly, evaluates

performance and provides feedback

Interpersonal: Works with others A. Participates as Member of a Team—contributes to group effort B. Teaches Others New Skills C. Serves Clients/Customers—works to satisfy customers’ expectations D. Exercises Leadership—communicates ideas to justify position, persuades and

convinces others, responsibly challenges existing procedures and policies E. Negotiates—Works toward agreements involving exchange of resources, resolves

divergent interests F. Works with Diversity—works well with men and women from diverse backgrounds.

Information: Acquires and uses information A. Acquires and Evaluates Information B. Organizes and Maintains Information C. Interprets and Communicates Information D. Uses Computers to Process Information

Systems: Understands complex inter-relationships A. Understands Systems—knows how social, organizational, and technological

systems work and operates effectively with them B. Monitors and Corrects performance—distinguishes trends, predicts impacts on

system operations, diagnoses deviations in systems’ performance and corrects malfunctions

C. Improves or Designs Systems—suggests modifications to existing systems and develops new or alternative systems to improve performance

Technology: Works with a variety of technologies A. Selects Technology—chooses procedures, tools or equipment including

computers and related technologies

B. Applies Technology to Task—understands overall intent and proper procedures for setup and operation of equipment

C. Maintains and Troubleshoots Equipment—prevents, identifies, or solves problems with equipment, including computers and other technologies

A THREE-PART FOUNDATION Basic Skills: Reads, writes, performs arithmetic and mathematical operations, listens and speaks

A. Reading—locates, understands, and interprets written information in prose and in

documents such as manuals, graphs, and schedules B. Writing—communicates thought, ideas, information, and messages in writing; and

creates documents such as letters, directions, manuals, reports, graphs, and flow charts

C. Arithmetic/Mathematics—performs basic computations and approaches practical problems by choosing appropriately from a variety of mathematical techniques

D. Listening—receives, attends to , interprets, and responds to verbal messages and other cues

E. Speaking—organizes ideas and communicates orally

Thinking Skills: Thinks creatively, makes decisions, solves problems, visualizes,

knows how to learn, and reasons A. Creative Thinking—generates new ideas B. Decision Making—specifies goals and constraints, generates alternatives, considers

risks, and evaluates and chooses best alternatives C. Problem Solving—Recognizes problems and devises and implements plan of action D. Seeing Things in the Mind’s Eye—organizes, and processes symbols, pictures, graphs,

objects, and other information E. Knowing How to Learn—uses efficient learning techniques to acquire and apply new

knowledge and skills F. Reasoning—discovers a rule or principle underlying the relationship between two or

more objects and applies it when solving a problem

Personal Qualities: Displays responsibility, self-esteem, sociability, self-management,

and integrity and honesty A. Responsibility—exerts a high level of effort and perseveres towards goal attainment B. Self-Esteem—believes in own self-worth and maintains a positive view of self C. Sociability—demonstrates understanding, friendliness, adaptability, empathy, and

politeness in group settings. D. Self-Management—assesses self accurately, sets personal goals, monitors progress,

and exhibits self-control E. Integrity/Honesty—chooses ethical courses of action


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