HOW ATERNITY WORKFORCE APM FULFILLS THE MOBILE … · HOW ATERNITY WORKFORCE APM FULFILLS THE...

WORKING WITH CITRIX WORKSPACE SUITE TO ENSURE WORKFORCE PRODUCTIVITY FOR ANY APP ON ANY DEVICE

HOW ATERNITY WORKFORCE APM FULFILLS THE MOBILE WORKSPACE VISION

©2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 2

Mobile workspaces can improve enterprise workforce productivity by enabling people to get their work done in a fully secure environment as they conduct business from smartphones, tablets, and PCs. Businesses benefit from increased agility and performance by empowering the workforce to collaborate across geographic regions, to prepare for important meetings while in transit, and to conduct business from home offices or the soccer field. A mobile workspace has the potential to increase productivity by providing the workforce with access to all of the resources they need — applications, content, or data — delivered on any device and any network.

Mobile Workspaces Benefit Both End Users and IT

Mobile workspaces provide people with the flexibility they need to work securely from any location. With a mobile workspace, employees get a single point of access for applications and content. By breaking down the technology silos of desktop and mobile computing, mobile workspaces enable IT to use a single integrated solution for security,

THE VISION: IMPROVING PRODUCTIVITY THROUGH ANYTIME, ANYPLACE WORK EXPERIENCES

A mobile workspace has the potential to

increase productivity by providing the

workforce with access to all of the resources

they need — applications, content,

or data — delivered on any device and any

network.

• Increased productivity through immediate, secure access to enterprise apps, corporate data, and personalized desktops, from any network and any location

• Self-service, one-stop-shop access to a full range of enterprise applications, including SaaS, mobile, web, and Windows

• Applications and content optimized for user experience across any device — mobile, PC, and virtual desktop

End User Benefitspolicy configuration, and provisioning, rather than separate management tools.

Delivering on the Vision

Leading Enterprise Mobility Management (EMM) vendors deliver on the vision of mobile workspaces with a portfolio of products that usually includes the following:

• A unified app store to provide a single access point for secure provisioning of any Windows, mobile, SaaS, or web app on any type of device, whether mobile, physical, or virtual

• High-performance virtual desktops to rapidly deliver standard desktop images on demand

• Mobile application and device management (MAM and MDM) to ensure secure access to corporate applications and content on personal mobile devices

• Mobile productivity apps, such as secure email, web, and data sync and sharing, provided either by the vendor itself, or through an eco-system of ISV partners

• Enhanced productivity by using one comprehensive solution to manage the full range of applications, content, and data delivered to any type of device

• Seamless ability to provision access to applications, including SaaS, mobile, web, and Windows

• Security and management policies tailored to the needs of the workforce on any device – mobile, PC, and virtual desktop

IT Benefits


BEYOND SECURE ACCESS — THE NEED TO MEASURE, MANAGE, AND IMPROVE WORKFORCE PRODUCTIVITY

Mobile workspaces provide fundamental capabilities for achieving the vision of increased business agility and productivity. However, improving the end user experience of the workforce only begins with providing secure access to any app and any device. Breaking down silos between mobile and desktop computing is only a start to streamlining IT’s ability to support the mobile-first enterprise. These capabilities are absolutely critical pre-requisites. However, by themselves, mobile workspaces don’t enable enterprises to measure, manage, or improve mobile improve workforce productivity.

To complete the vision, enterprises must move beyond access and control to actually measuring and improving the end user experience of their workforce as they conduct business. After all, what drives the business is not whether the workforce simply has access to apps, content, and data. What counts is usage and performance, as experienced by the workforce in the field.

To improve workforce productivity, enterprises must ensure their applications deliver the quality of service and responsiveness the workforce requires to execute critical business activities. Collaboration across geographic regions doesn’t work if the designers are unable to modify the CAD file. The account representative can’t prepare for the upcoming sales call if she is unable to look up her client’s account in the CRM application. And the lawyer watching his child’s soccer game won’t be able to review the latest agreement if mobile app performance prevents opening the file.

Aternity Workforce APM Fulfills the Mobile Workspace Vision

Fulfilling the promise of improved IT and workforce productivity requires the ability to assure the reliability and quality of the entire range of enterprise applications, as experienced by the end user. Aternity Workforce APM monitors any application on any physical, virtual, or mobile device,

providing a user-centric vantage point that closes the visibility gap existing with network- and server-centric application performance management tools. By effectively transforming every device—mobile, physical, or virtual— into a self-monitoring platform that is user experience aware, enterprises fulfill the vision of mobile workspaces with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase workforce productivity. A Citrix Ready partner, Aternity Workforce APM provides important capabilities to enterprises deploying Citrix Workspace Suite that enable them to fulfill the mobile workspace vision.

Improving the end user experience of the workforce only begins with providing secure

access to any app and any device. Breaking down silos between mobile and desktop computing is only a start to streamlining

IT’s ability to support the mobile-first

enterprise.

By effectively transforming every

device—mobile, physical, or virtual—

into a self-monitoring platform that is user

experience aware, enterprises fulfill

the vision of mobile workspaces with

user-centric, proactive IT management capabilities that

dramatically reduce business disruptions

and increase workforce productivity


Aternity Workforce APM provides several key capabilities for enterprises deploying mobile workspaces.

1. Focuses First on the End User

Unlike traditional APM, mobile APM, desktop, or virtual desktop performance management tools, Aternity Workforce APM has a deep understanding of the enterprise end user — their identity, role, department, office location, and the full range of business activities for which they are responsible. Just as enterprises must understand the enterprise end user in order to tailor mobile workspace applications and security policies to their needs, IT Ops and the line of business must also have the context of the enterprise end user to prioritize service assurance response and to validate the business impact of strategic IT initiatives.

2. Any Application, Any Device

Aternity Workforce APM extends real-time visibility of end user experience across the widest range of applications such as cloud, mobile, thick client, web-based, Rich Internet, Java, and .NET, and virtual platforms such as Citrix XenApp or XenDesktop. A primary benefit of mobile workspaces is to provide a unified app store for secure provisioning of any Windows, mobile, SaaS, or web app on any type of device, whether physical, virtual, or mobile. It almost goes without saying that IT must assure a quality end user experience for any of the applications provided by the mobile workspace to the workforce.


3. Real-time Performance Analytics

For every performance metric collected, Aternity Workforce APM automatically sets baselines that enable proactive problem detection, impacted user isolation, and probable cause analysis. And because Aternity Workforce APM understands the correlation between users, applications, and devices, baselines can automatically be split by location, subnet, device, and hardware configuration. This means that the baseline for a given business activity can be different for the marketing team in New York than it is for the development team in Mumbai. Or different for a business activity conducted on a mobile device in the field vs. on a PC in the office. In a mobile workspace, what constitutes acceptable performance depends on who the user is, where they are, and what device they are using .

4. Business Activity Analytics

Simply providing applications to the workforce won’t increase productivity. What will is ensuring those applications actually enable the workforce to execute business activities quickly and flawlessly. And that means that IT needs the ability to define and monitor the business activities that are most relevant for the business.

Applications used by the workforce may be part of a single step business activity, such as “apply credit,” for a retailer, or part of a more complex user workflow, consisting of a sequence of business activities, such as “resolve a disputed charge.” Unlike APM products which require tagging to instrument applications, or that primarily report application diagnostic data like SQL and code level execution times, URL response and page load times, or HTTP and TCP errors, Aternity enables enterprises to define user interactions with applications in the context of a business workflow, to measure, manage, and improve workforce productivity. Monitoring and reporting on business activities, not just application diagnostic data, will indicate the success of a mobile workspace in supporting designers modifying drawings in CAD, sales people closing deals in CRM, and lawyers uploading files in email.

Enterprises can define user interactions with applications in the context of a business workflow to provide business context

Aternity enables enterprises to define user interactions with

applications in the context of a business

workflow, to measure, manage, and

improve workforce productivity.


HOW END USER EXPERIENCE MANAGEMENT ADDS VALUE TO EMM

Along with providing enterprises the capabilities to ensure secure access to corporate applications and content on personal mobile devices, EMM solutions also provide mobile device and app provisioning metrics and analytics. But EMM solutions have limited insight into the actual usage and performance of apps on the user’s device, and their impact on productivity.

Enterprises have recognized the need to augment these capabilities with the ability to monitor mobile end user experience. Mobile APM (mAPM) vendors have responded accordingly, with products that provide mobile app developers with capabilities like crash analytics, app error reporting, service performance metrics, and data consumption tracking.

As important as these mAPM capabilities are, they primarily solve problems for consumer-facing apps, because they lack visibility into important aspects of the enterprise end user—their identity, role, and business function, the full range of apps and devices they use, and the business activities for which employees are responsible.

Workforce mobile apps, such as productivity apps, ERP, CRM, and EHR, require capabilities beyond those which existing mAPM products provide to app developers. For IT Ops to prioritize their response to an incident, they need to understand the business impact, the functional organization and business locations of the impacted users, and whether desktop users are also impacted.

For the line of business to determine whether or not mobile is improving workforce productivity, they need capabilities more meaningful than crash analysis, stack trace, breadcrumbs, and handled exceptions. They need metrics and analysis in terms that are relevant to the business, such as the length of time to fill out a claim form, or the number of orders processed, or not completed, by employees in a remote branch office.

Aternity Workforce APM picks up where

existing mAPM vendors leave off, by

addressing the full range of mAPM use

cases for developers of mobile enterprise

apps, IT Ops who support them, and the

line of business who rely on them to drive

the business.


THREE WAYS ATERNITY WORKFORCE APM ADDS MORE VALUE TO CITRIX XENMOBILE

With workforce productivity as its central focus, Aternity Workforce APM augments XenMobile in three key areas.

1. Focuses on the end user, not just the app

For enterprises, improving mobile workforce productivity depends on having a detailed understanding of the end user. Rather than being an anonymous consumer, the mobile worker has a meaningful identity consisting of not just a name, but a role, department, and office location within the organization. He or she conducts a range of business activities throughout the day, on a broad portfolio of enterprise mobile apps, on multiple devices, from a variety of locations — office, client site, or home. The user-centric view provided by Aternity Workforce APM enables enterprises to effectively measure, manage, and improve workforce productivity.

Track workforce productivity across the full portfolio of apps used on all devices


2. Provides value to the line of business, not just to app developers

In addition to providing app developers with capabilities to diagnose the performance of their mobile apps, Aternity Workforce APM addresses key use cases for the line of business to determine the effectiveness of their mobile strategy, such as:

• Evaluating mobile adoption progress, by identifying mobile app usage patterns across the enterprise

• Determining whether or not SLAs are being met, by analyzing business activity performance by geography, department, and device type

• Validating expected gains in productivity, by comparing business activities executed on mobile devices to those executed on wired devices

• Tracking data consumption across the full portfolio of mobile apps, by department, business location, and carrier, to determine the impact of mobile on the data plan

• Reporting the financial impact of lost productivity, for activity-based costing

Track network traffic patterns, across the full range of mobile apps, by network type, carrier, geography, and device model


3. Enables IT Ops to guarantee optimal service delivery

With the combination of a user-centric view, and the ability to define and monitor business activities, Aternity Workforce APM addresses key IT Ops use cases.

• Proactively detect and analyze mobile app incidents by business activity, impacted users, department, and geography, to prioritize response

• Correlate app performance to the underlying network and server infrastructure, to identify the probable cause

• Compare the performance of mobile apps across geographies, carriers, and device and OS versions, to optimize performance

• Analyze apps by version, device and OS, to verify improved performance of new releases

Proactively detect and analyze mobile app incidents by severity, impacted users, and business locations, to prioritize response


ADDING VALUE TO VDI AND VIRTUALIZED APPS

Mobile workspaces also provide centralized access to standard desktop images and virtualized Windows apps on demand to users on any device in any location. But improved flexibility, operational efficiency, and control won’t matter if enterprises cannot maintain excellent application performance. The challenge is that virtualization disrupts the traditional relationship between applications, physical hardware, operating systems, and presentation layers. Without comprehensive visibility into application performance as experienced by their end users, enterprises lack the critical insight needed to effectively plan, manage, and troubleshoot VDI environments.

By monitoring the performance of any business transaction within any packaged or custom application, and correlating it with the key performance indicators of the underlying desktop virtualization, Aternity Workforce APM empowers enterprises to achieve successful VDI outcomes.

Aternity closes the VDI visibility gap by illuminating the four primary Virtual Desktop blind spots

Without comprehensive

visibility into application

performance as experienced by their

end users, enterprises lack the critical insight needed to effectively

plan, manage, and troubleshoot VDI

environments.

Aternity Workforce APM presents IT Ops with a powerful combination of a user-centric view, the ability to illuminate all four VDI blind spots, real-time performance analytics, and business activity analytics. Aternity Workforce APM provides a single, consistent approach for IT Ops to guarantee service delivery of the full portfolio of applications in the Workspace Suite, whether Windows, mobile, SaaS, or web, running on any type of device, whether physical, virtual, or mobile.


ADDRESSING FOUR KEY VDI USE CASES WITH ATERNITY WORKFORCE APM

Proactively identifying and resolving performance issues by illuminating the four VDI blind spots is a critical requirement for enterprises to ensure successful VDI outcomes. But service assurance alone is not enough to ensure the gains in productivity, flexibility, operational efficiency, and control that enterprises expect.

Aternity Workforce APM augments Citrix XenDesktop and Citrix XenApp by enabling the line of business to determine the impact of the VDI deployment on workforce productivity, not just on CPU, memory, or I/O performance. By monitoring the performance of the user’s business activity within any packaged or custom application, and correlating it with the key performance indicators of the underlying virtual desktop, Aternity Workforce APM enables enterprises to address four key VDI use cases necessary to achieve successful XenDesktop and XenApp outcomes.

1. Compare performance before and after migrating applications to VDI

After migrating applications to VDI, enterprise app owners and IT Ops teams need to prove that application performance has not suffered as a result. Aternity Workforce APM enables a side-by-side comparison of application performance by business activity, before and after migration.

MyPortal activities run as well or better in EMEA after migrating to VDI


2. Validate SLAs are being met after migrating applications to VDI

Any benefit in flexibility and control from a VDI migration will be outweighed if application performance fails to meet committed SLA targets. Aternity Workforce APM provides an enterprise-wide view of SLA compliance for all business activities executed on all applications, whether running on virtual, physical, or mobile devices. And it displays this information by department or geographic location for further analysis.

Only 80% of Siebel “Search Account” activities are meeting SLA targets


3. Compare app performance on physical devices and VDI

To justify expanding the VDI deployment more widely, application owners must prove to the line of business that their applications perform as well or better on VDI as they do on different physical desktop configurations across the enterprise. Aternity Workforce APM provides the Device Type Comparison dashboard to address this requirement. Using this dashboard, enterprises can examine the relative performance of business activities executed on applications running on physical and virtual desktops.

Most BranchPortal business activities run significantly faster on VDI


4. Cost justify additional VDI investment by reporting the financial impact of lost productivity

Associating poor application performance to a financial measure of lost productivity is a powerful way for IT to cost justify additional VDI investment. The Productivity dashboard in Aternity Workforce APM provides this analysis, for all monitored business activities for any application running on any device throughout the enterprise. It displays this information both by geographic location and by functional department, using a heat map, so that decision makers can quickly understand the impact of poor application performance.

Poor performance on MyPortal home page has had a major impact on lost productivity over the past 30 days, especially on the sales team

CONCLUSION

Aternity Workforce APM – Key to Achieving Mobile Workspace Productivity

Aternity Workforce APM arms enterprise IT Ops teams with the capabilities they need to achieve the vision of the mobile workspace. Improving the end user experience of the workforce begins with providing secure access to any app and any device. Breaking down silos between mobile and desktop computing is a necessary start to streamlining IT’s ability to support the mobile-first enterprise.

To complete the vision, enterprises must move beyond access and control to actually measuring and improving the end user experience of their workforce as they conduct business. With Aternity Workforce APM, IT Ops can measure, manage, and improve workforce productivity for any enterprise app delivered on any device, mobile, virtual or physical. Verified Citrix Ready for Citrix XenMobile, XenDesktop, and XenApp, Aternity Workforce APM helps enterprises fulfill the vision of the Citrix Workspace Suite.

Implement as SaaS or On-premise

Aternity Workforce APM provides a SaaS or on-premise platform for ensuring the reliability of any business-critical application running on mobile, virtual, and physical devices. Request a free product evaluation: http://www.aternity.com/products/free-trial/

About Aternity

Aternity monitors any application on any physical, virtual, or mobile device, providing a user-centric vantage point that closes the visibility gap existing with network- and server-centric application performance management tools. By effectively transforming every device—physical, virtual, and mobile— into a self-monitoring platform that is user experience aware, enterprises are empowered with user-centric, proactive IT management capabilities that dramatically reduce business disruptions and increase workforce productivity. Visit www.aternity.com to register for a free product evaluation today.

To complete the vision, enterprises

must move beyond access and control to

actually measuring and improving the

end user experience of their workforce

as they conduct business. With

Aternity Workforce APM, IT Ops can

measure, manage, and improve

workforce productivity for any enterprise

app delivered on any device, mobile, virtual

or physical.

United States (HQ)200 Friberg ParkwaySuite 1004Westborough, MA015811-508-475-0414

EuropeStandard HouseWeyside ParkCatteshall LaneGodalmingGU7 1XEUnited Kingdom+44 333 370 6570

www.aternity.com

©2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved.

Find AternityInc on:

Additional Resources Citrix Workspace Suite Product Brochure http://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/citrix-workspace-suite-brochure.pdf

Aternity Virtual Desktop Monitoring Whitepaper http://www.aternity.com/resources/aternity-for-vdi/

5 Ways Aternity Mobile APM Adds Value to Your XenMobile Deployment 45-minute webinar presented by Citrix and Aternity http://www.aternity.com/resources/on-demand-webinar-citrix-aternity/

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