Date post: | 09-Jan-2017 |
Category: |
Social Media |
Upload: | conversocial |
View: | 240 times |
Download: | 0 times |
#SocialFirst™
Private resolution
12%, Overtakingsome channels
Small, test deployments
2-3% Contact center volume
Fully resourcedbusiness initiative
Consumers expect responses
Expectation of fullresolution in channel
Public Satisfaction
2015 was the year social service grew up
Source: As reported by Conversocial client
Today’s Panelists
Dan Moriarty
Bryan HurrenStrategic
Partnerships Manager, Facebook
Messenger
Chief Marketing
Officer, Conversocial
Paul JohnsDirector, Digital
Strategy & Activation, Hyatt
Hotels Corporation@iamdanmoriarty @bryanhurren @paulj0hns
#SocialFirst™
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Conversocial
#SocialFirst™