2
how * SACO promise to always offer you outstanding service
how
* SACO promise to always offer you outstanding service
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1 We’llrespondtoyourenquirywithinonehour
2 We’llgiveyouthebestavailablerateeverytime
3 We’llgiveyouanamedcontactsoyoudealwiththe
samepersonwheneveryoucall
4 We’lltellyouabouttheextraswithtotaltransparency
andnonastysurprises
5 We’llbepractical,soifwecan’tmatchyourexact
requirements,we’lltellyouwhatwecandotobest
suityourneeds
6 We’llprovidethelocalinformationyouneedincluding
apartmentproximitytoyouroffice,transportlinksand
localamenities
The SACO service promise
SACO The Serviced Apartment Company - www.sacoapartments.com For general enquiries call 0845 122 0405 or email: [email protected]
Customers -Werecognisethatourcustomersdon’tallhavethesamerequirements, so wealwaystakethetimetolistentoyourneeds to offerthemostappropriatesolutions.
Reporting - Whenitcomestoreporting,wewillmeasureandsharewhatmattersmosttoyou,whetherthat’sspeedofresponse,nightsstayedorguestsatisfaction.
Systems - WeconstantlyinnovateandexplorehowwecanusetechnologytomakeworkingwithSACOaseffortlessaspossibleforyou.
People - It’speoplethatreallymakeadifference,sowefocusontraininganddevelopingourteamstoensureyoualwaysexperienceTheSACOWelcomewheneverandhoweveryoucontactus.
Structure - Weflexandadaptourstructureandteamstogiveyouthesupportyouneed.Forexample,youtoldusyouwantedadedicatedpointofcontacteverytimeyoucall.Wemadeithappen.
Processes - WewantyoutoenjoytheSACOexperience,whetherstayinginoneofourapartmentsorspeakingtoamemberoftheteamoverthephone.Ourapproachtobusinessprocessesensureyoureceiveaconsistentlevelofservicefromenquirythroughtoinvoice.
We know you’re busy, so we’ll do everything we can to make your life easier.
How refreshing. Welcome to SACO.
The SACO centre of excellenceOver17successfulyearsinthehospitalityindustryhavehelpedustoshapetheSACOCentreofExcellence,afoundationofsixprinciplesthataresupportedbyourthreecorebusinessvalues:
1BEAMBITIOUS2HAVETEAMSPIRIT3DOTHERIGHTTHING
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