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“How Sears Built a Competency Reporting System Using the Experience API” Ali Shahrazad Co-Founder & CMO [email protected]
| Date post: | 14-Jul-2015 |
| Category: |
Leadership & Management |
| Upload: | ali-shahrazad |
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“How Sears Built a Competency Reporting System Using the
Experience API”
Ali Shahrazad
Co-Founder & CMO
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A little background…
Learning Record Store (LRS)
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What we won’t discuss
Big Data
Correlations
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3 Critical Questions
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Are people ready to perform?
If not, what's needed?
If so, what's working?
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Sears has a few of these
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200,000+ People
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200,000+ people
6 applications
100’s of experiences
Dozens of competencies
Information Stuck in Silos
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Challenges
Learning & Development Leaders
Data
Silos
Expensive
custom
integrations
“Can’t answer
3 critical
questions”
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…unless you hire a full time spreadsheet ninja
The Real Problem
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Are people ready to perform?
If not, what's needed?
If so, what's working?
Our Methodology
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Strategy
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Competency
Definition & Reporting
Design Considerations
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Granularity of data tracking
Today vs. Tomorrow
Security & Privacy
Reproducible? Scalable?
Historical Data
Our Methodology
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Moving Parts
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HRIS
Preparation – System Selection
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HRIS
Instrumentation
Guidelines, Historical
Frequency &
Process
GUI vs APIs,
SLAs, Debugging
Our Methodology
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EES
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Learning Experience (like a course)
System Event (in an LMS)
xAPI Statement (to an LRS)
EES
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Statement Templates
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API Documentation
Real-time Debugging
Our Methodology
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Competency Reporting
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For <salespeople> in these <8 states> but not in <departments a,
b, c>, tell me who is competent, across these <3 competencies>
comprised of <213 learning experiences>
…oh btw, I need the results embedded
in an existing reporting dashboard,
in fewer than 10 seconds
Competency Reporting
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Internal web-based reporting table
& dashboard with drill downs,
accessible to all employees.
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Next Steps
Business Impact Console to help
measure the impact of training
interventions on business outcomes
Time & Investment
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…total 1st year investment will be
recovered cost savings in less than a year
February 2014 March April - July
<100 person hours ~20 person hours ~260 person hours
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Instantly tell the level of readiness across
any part of the organization in ways that
were never possible before and save time
and resources by not wrangling data
manually between disparate systems
So what?
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It wasn’t all pink unicorns
and pretty puffy clouds
“We’re all new to this” –Aaron Silvers
“Dang, didn’t see that coming” –Russell Duhon
“But didn’t you say that…?” –Sears
The future is bright!
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What happened?
Why did it happen?
What might happen?
What can I do about it?
Resources
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www.adlnet.gov
www.tincanapi.com
www.saltbox.com
Tinker!!!
DevLearn xAPI Scavenger Hunt
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Customers
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