How Secure Is Your Data? Financial Management and Human Resources Forum Atlanta – October 7, 2013.

How Secure Is Your Data?

Financial Management and Human Resources ForumAtlanta – October 7, 2013

Data Security – Essential for Trust

Robert E. Berdelle2013 Finance and HR Forum

“Trust is the currency that United Way’s use to Trade”

Brian A. Gallagher

Atlanta October 7, 20133

The Speed of Trust by Stephen M R CoveyThe 5 Waves of Trust

Self Trust

Relationship Trust

Organizational Trust

Market Trust

Societal Trust

Trust begins with each of us personally, continues to our relationships, expands to our organizations, extends into our marketplace relationships and encompasses our global society at large. To build trust with others, we must first start with ourselves.


The Speed of Trust

CHARACTER

• Integrity: honesty, walking your talk, ethics

• Intent: motives, agendas, mutual benefit

COMPETENCE

• Capabilities: talents, skills, knowledge to produce results

• Results: track record, performance, getting the right things done


6

U.S. Trust Trends – United Way, Red Cross, Salvation Army, and the Charitable Sector

Tracker: Q. For the next list of charitable organizations that I read, I would like you to tell me how much trust you have in the organization to accomplish what they say they will do. (Top 2 Box, 4-point scale, General Population, age 18+)

Edelman: Q. Below is a list of institutions. For each one, please indicate how much you trust that institution to do what is right using a 9-point scale where one means that you “do not trust them at all” and nine means that you “trust them a great deal”. (NGOs, Top 4 Box, Informed Publics ages 25-64)

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

United Way

NaN 0.793 0.751 0.765 0.755 0.789 0.747 0.806 0.707 0.704 0.688 0.703

Chari-table Organi-zations

NaN 0.817 0.842 0.864 0.822 0.828 0.788 0.826 0.712 0.737 0.696 0.735

Red Cross

NaN 0.861 0.84 0.887 0.847 0.861 0.846 0.878 0.89 0.891 0.863 0.889

Salva-tion Army

NaN 0.925 0.921 0.914 0.915 0.915 0.889 0.896 0.898 0.901 0.895 0.893

U.S. NGO's (Edel-man's Trust Barom-eter)

0.36 0.41 0.49 0.47 0.55 0.54 0.57 0.63 0.45 0.63 0.55 0.58

40%

50%

60%

70%

80%

90%

Organizational Metric - Trust


Data Security - Essential for Trust

• United Way Strategy – Enhance Corporate and Individual Engagement

More personal donor information is essential

Companies require employee information to be secure and confidential

Imperative for United Ways to competently handle donor information

• Two United Way Initiatives:

1) UWW data security assessment

Engaged Clifton Larson Allen

Controls review and penetration/vulnerability testing

Recommend corrective actions

2) FIC initiative to create best practices document for UW network


United Way Worldwide Financial Issues Committee (FIC) Data Security Update


What Led to the Work?

FIC Meeting – New Orleans March 2013

As United Ways, we want more information about our donors – are we being proactive enough to show the companies we are going to “secure” it?

Companies who are running our United Way campaigns are asking what steps are being taken to secure their employee information

Higher expectations/demand for protection of personal information (not just credit card information – PCI Compliance)


Scope of Project

Document Structure

Best Practice Not a Policy

What Information Is At Risk?


Scope of Project (cont.)

Table of Contents – DRAFT

Executive Summary – Donor Expectations and Trust

What Information Is At Risk?o Information Protected by Federal and State Laws (US focused)

o Constituent Information

o United Way (Local or Worldwide) Information

o Information Governed by Contracts, Grants, etc., with Companies/Agencies

Risk Assessmento Physical Data Center

o Access to Local Information

o Third Party Service Providers

o Storage Media

o PCI Compliance




Internal Controls to Mitigate Riskso Limiting Access to Information

o Encryption

o Internal Controls

o Antivirus Deployment

o Employee Onboarding/Offboarding Policy

o Mobile Devices

Other Risk Management Issueso Insurance

o Response to an Information Breach

o Security Awareness Training

o Security Review Plan

o Incident Response Plan




Other Risk Management Issues (cont.)o IT Policies and Procedures Document

o Network Diagram and Documentation

o Business Continuity/Disaster Recovery Plan

Assessment Tools o Self-Assessment Questionnaire

o Performance Matrix

o Resources

Appendix o Sample Polices


Team Assigned

Finance Professionals o Amy Maziarka, Co-Chair, United Way of the Greater Chippewa Valley

o Mark Erickson, Co-Chair, United Way of Palm Beach County

o Ray Berry, United Way of Pioneer Valley

o Kathy Doty, United Way of Greater Toledo

o Patricia Latimore, United Way of Massachusetts Bay & Merrimack Valley

o Darren Minks, United Way of the Plains

o Taryn Vidovich, Orange County United Way

IT Professionals o Chris Keightley, United Way Worldwide

o Michael Parker, United Way for Southeastern Michigan

o Chris Reese, Orange County United Way

o Javier Torner, CSU San Bernardino

o Brian Weber, United Way Worldwide


©2012 CliftonLarsonAllen LLP15151515

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Data Security Awareness Presentation

Gil Bohene CISA, CRISC, CISM – Partner

Laura Faulkner - Senior IT Consultant, CliftonLarsonAllen, LLP



General Control Reviews

• Information Technology General Control Review (IT GCR): – An IT General Controls Review is focused on processes that support the proper

management of information technology assets and the protection of information from a best practices perspective

• Benefits: – Provide an overview of the operating environment including locations, contacts,

personnel resources, services, business processes, application systems and technical infrastructure.

– Identify IT control weaknesses and breakdowns i.e. perform gap analysis for desired controls

– Improve overall IT infrastructure• Deliverable:

– Detailed GCR report that contains specific finding and recommended remediation for one aspect of application access controls including assignment of risk, priority, and level of effort.


Technical IT Services

• Internal Vulnerability Assessments (IVA): – The Internal Vulnerability Assessment will be a technical evaluation of the key

devices (file servers, mail servers, production servers, routers, switches, etc.) that reside on your trusted business networkPromotes deeper knowledge of the client’s business.

• External Penetration Testing (EPT): – The External Network Penetration Test is designed to aggressively test your

network perimeter to identify exposure to security breaches from outside your network.

• Deliverable: – Our deliverable report will provide your network administrators with detailed

recommendations for how to address specific findings and harden IT infrastructure.– Identify potential vulnerabilities inside/outside the network that might be used to:

– Gain unauthorized access to sensitive confidential information.– Modify or destroy data.– Operate trusted business systems for non-business purposes.


IT General Control Approach

• Approach and execution– Interview key staff– Review documentation– Observe current processes and testing controls within the organization.

• Scope – 10 Key Information Technology domains were assessed– Governance controls– Server controls– Network controls– Software controls– Application controls– Workstations – User Access controls– Business Continuity Planning (BCP)– Disaster Recovery Planning (DRP)– Physical Security & Environmental controls


General Control Reviews - Scope


Internal Vulnerability Assessment Approach

• Approach and execution - Based on two (2) phases:

1. Penetration Testing – based on limited access, we apply hacker like tools and techniques

2. Configuration auditing - validates the issues identified during the first phase and further tests system configurations

• Scope – 3 Information Technology domains are assessed◊ Authentication◊ Patch management◊ Configuration


External Penetration Testing Approach

• Approach and execution - Based on four (4) phases:

1. Discovery– find your “entry” points2. Reconnaissance- gather specifics about the systems3. Scanning- locate potential vulnerabilities that would allow access4. Penetrate- try to gain access by exploiting the vulnerabilities

• Scope – 3 Information Technology domains are assessed◊ Authentication◊ Patch Management◊ Configuration


What does this mean for your Organization?

• You’re only as strong as your weakest link– Employees– Vendors– Customers/Donors

• Have an ongoing discussion about RISK– Review your controls– Identify weaknesses– Secure what you can– Knowledge is key


Best Practices to consider…

• Access Control– Assign access permissions based on the theory of least privilege– Segregation of duties

• Assign user accountability– Limit generic or shared accounts

• Implement strong password policies– Minimum 8 characters– 24 passwords remembered i.e. no re-use of last 24 passwords– Expiration of 90 days– Complexity enabled– Lockout policy


Best Practices, etc.

• Vendor Management– Identify your critical vendors – Assign risk – Perform due diligence

• Change Management– Changes should be documented and approved prior to

implementation

• Network Administration– Stay current on patches/updates– Restrict external access as much as possible– Implement monitoring


Best Practices, etc.

• Disaster Recovery/Business Continuity– Identify the critical processes that drive your business– Develop your “what if” scenarios– Determine your recovery strategies

• Physical Security– Restrict physical access to data center– Implement environmental controls


Conclusion

• Identify what’s critical

• Be PROACTIVE, not reactive

• Use a different perspective

• Educate yourself and your employees

THANK YOU!

Presenter - Laura Faulkner


CONTACT INFORMATION

Laura Faulkner – 612.397.3090

[email protected]

Gil Bohene – 571.227.9500

[email protected]

mailto:[email protected]

mailto:[email protected]

Security Awareness Training

Michael ParkerUW for Southeastern Michigan


What is “Security Awareness”?

Security awareness is “the knowledge and attitude members of an organization possess regarding the protection of the physical and especially, information assets of that organization.”

• Organizational-wide culture, with behavioral change component

• Includes people, process and technology


Why do we need Security Awareness Training?

• Organizational value statement – drives credibility and transparency

• Ethical responsibility to our constituents

• Compliance with federal and state laws (HIPAA, PCI, PII, etc.)

• Contractual mandates by companies we work with

• Risk management


Elements of successful security awareness programs

• C-Level support – buy-in is critical

• Partnering with key departments – mutual interests can drive support

• Creativity – materials, communication, events

• Metrics – use of attitude surveys, # of security related incidents

• Emphasize “how to” rather than “don’t do this”

• 90 day plans focusing on 3 topics vs. annual plan – reinforces knowledge, changes behaviors

• Multiple forms of training materials – online systems, newsletters, posters, games, etc.; tailored to generational differences


Typical topics covered in awareness training programs

• The nature of sensitive material and physical assets individuals may come in contact with

• Employee and contractor responsibilities in handling sensitive information, including review of nondisclosure agreements

• Requirements for proper handling of sensitive material in physical form, including marking, transmission, storage and destruction

• Proper methods for protecting sensitive information on computer systems, including password policies, encryption and network access

• Other computer security concerns, including malware, phishing, social engineering etc.

• Workplace security, including building access, wearing of security badges, reporting of incidents, forbidden articles, websites, etc.

• Consequences of failure to properly protect information, including potential loss of employment, economic consequences to the firm, damage to individuals whose private records are divulged, and possible civil and criminal penalties


Typical content covered in training

General security awareness (all employees)

• High level review of network logins/passwords, viruses/malware, mobile data, physical security, phishers, acceptable use policies, incident response, security services, risk management, encryption, backups

Security awareness for managers

• Lead by example, security management practices, legal issues

Security awareness for IT professionals

• Common forms of attack, network security, disaster recovery, best practices

Security awareness for web application developers

• Open Web Application Security Project (OWASP) Top Ten list


Typical content covered in training, continued

Physical security

• Workplace violence, theft, physical access controls, emergencies

Data and records retention

• Document creation, laws, best practices for retention and destruction

Privacy awareness - public/non-public information, laws, best practices

PCI requirements and compliance

HIPAA/HITECH – PHI (protected health information)


Handling Security Breaches

Notification considerations

• Legal requirements

• UWW requirements

• Constituent response

• Media response

Incident Response Plans – covers physical and network breaches

• Notification contact lists

• Assessment phase

• Response determination

• Containment phase


Handling Security Breaches, continued

• Documentation – logs of who, what, where, pictures, etc.

• Evidence preservation – pictures, damage

• Damage assessment – costs/values

• Notification – insurance, legal, police

• Evaluation of plan


Questions??

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How Secure Is Your Data? Financial Management and Human Resources Forum Atlanta – October 7, 2013.

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