How the Cloud is changing your organization and more….
Digital Transformation Accelerators
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Plan & Operate to Address Multi-Cloud Challenges
Automation
Visibility
Performance
Migration Cost
Security
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Digital Transformation
© Copyright 2017 BMC Software, Inc.
Digital Transformation
© Copyright 2017 BMC Software, Inc.
Digital Transformation
© Copyright 2017 BMC Software, Inc.
Digital Transformation
© Copyright 2017 BMC Software, Inc.
Digital Transformation
© Copyright 2017 BMC Software, Inc.
Multi-Cloud Visibility and Cost Control
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Optimizing cloud costs is the top initiative across all cloud users
53%
Source: Rightscale 2017 State of the Cloud Report
Business Outcome
Case study
Multinational energy company with 64 million global users
• A consolidated savings of $1.3 M • Plan of savings of $11M in 3 years
• Comprehensive mapping of hybrid assets and dependency for Inventory, security, and migration
• Automate cost reporting and forecast • Right size cloud expenses
• BMC Discovery for Multi-Cloud • TrueSight Cloud Cost Control
Benefits
Featured Solution
Spends over $20M/year on servers in AWS
Multi-Cloud Automation
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Automation, integration and management of business workflows across multiple cloud environments is the #2 challenge in multi-cloud implementations.
#2 Challenge
Source: 2017 BMC Cloud Survey, September, 2017
Case study
Benefits
Featured Solution
• Integration and coordination across disparate workloads • Complex hybrid workflow management • DevOps toolchain integration
• Control-M
Business Outcome 150+ stores with 7,000+ employees
Used manual scheduling for cross platform jobs
•
• Elimination of manual scripting • $475k cost savings per year
Business Outcome
Case study
• Performance insight across hybrid • Application performance management • Digital experience monitoring • Rapid root cause analysis
• TrueSight Operations • TrueSight Intelligence
Benefits
Featured Solutions
Multi-Cloud Performance
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of multi-cloud users cite application performance management as a priority
84%
Source: IDC's Multicloud Management Survey, July 2016
Cloud based contact center software provider that supports 200,000+ customer service agents
Guarantees 99.99% uptime
• 99.99% SLA compliance • A 9-month payback period
Case study
Benefits
Featured Solutions
Multi-Cloud Security
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Rated Cloud Security as a Significant Challenge 35%
Source: RightScale 2017 State of the Cloud Report
• Reduced business risk • Prioritize & automate remediation • Ensure up-to-date compliance
• SecOps Response Service • SecOps Policy Service
Business Outcome Orange Business Services hosts clouds for its customers
Enables secure provisioning of services
• Compliance automation ensures high reliability and eliminates business risks
Re-think IT Service & Operations
75%
Intelligent Experiences By 2019, workers will be
interacting with intelligent digital assistants3
30%
Efficiency By 2019, IT service desks will
utilize machine learning to free up support capacity 4
75%
Intelligent Application By 2018, development will
include cognitive functionality in at least one application5
80%
I&O leaders believe they must Rethink operations management approach1
78%
Artificial Intelligence Looking to Artificial Intelligence
to address complexity2
1,2: 2017 BMC Survey of 1000 CIOs & senior IT professionals 3,4: IDC Futurescape: “Worldwide Analytics, Cognitive/AI, and Big Data 2017 Predictions 5: Gartner AI Adoption
Vidhya: need full Gartner citation (report name,
authors, date)
Applying AI is the Future of ITSM & ITOM
Cognitive Service Management
End-User
Omni-Channel Experience chatbots,
virtual agents, voice assistants
Agent & Operator Efficiency
Auto -classification, -assignment, -suggestion,
-recommendations
Agent
Out-of-the-box Vendor agnostic Cognitive Service hooks to
3rd-party AI platforms
Developer
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Cognitive Service Management
End-User
Omni-Channel Experience chatbots,
virtual agents, voice assistants
Agent & Operator Efficiency
Auto -classification, -assignment, -suggestion,
-recommendations
Agent
Out-of-the-box Vendor agnostic Cognitive Service hooks to
3rd-party AI platforms
Developer Service Ops Mgr.
Trending analytics for prevention & proactive
remediation
& AIOps
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Innovation Delivered to Power Digital Transformation
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TrueSight Cloud Cost Control
Control-M In the Cloud
SecOps Policy Service
Cognitive Service Mgmt.
AIOps & Ticket Analytics
Multi-Cloud Discovery
Modern UX Open Standards-based APIs DevOps-ready Built for Multi-Cloud
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Accelerating Strategic Partnerships
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Self-service Enterprise Store
Smart Office Employee Journey
Cases Process Automation Codeless App Dev
Developer SDK
Integration Service
Endpoint Management
Automated Discovery
Provisioning & Deployment
Software Audits
Reports Dashboards KPIs Content Packs
Incident Problem Knowledge Change Release
Asset Service Level
Configuration CMDB Service Catalog
Remedy Service Management Digital Workplace Client Management
Innovation Suite Business Flows Business Intelligence
© Copyright 2017 BMC Software, Inc. Cloud Solutions
© Copyright 2017 BMC Software, Inc.
Global data center coverage
Region Location
Europe & Middle East 1 Amsterdam, NL
Europe & Middle East 2 Amsterdam, NL
Europe & Middle East 3 Zwolle, NL
UK 1 London, UK
UK 2 Slough, UK
APAC 1 Sydney, NSW
APAC 2 Canberra, ACT
Canada 1 Toronto, ON
Canada 2 Mississauga, ON
US 1 Chicago, IL
US 2 Chicago, IL
US 3 Santa Clara, CA
US FedRAMP AWS East & West Zones
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Data Center Certifications
• ISO 9001 (quality management);
• ISO 14001 (environmental management);
• ISO 50001 (energy management);
• ISO 27001 (information security management);
• OHSAS 18001 (occupational health and safety);
• PCI DSS (Payment Card Industry Data Security Standard);
• FACT (Federation Against Copyright Theft)
• Certified; participant Code of Conduct Datacenters;
• SSAE16 Type II certification
>2m SaaS users
<1s Response times
1600 companies
ENTERPRISE SCALE CLOUD
99.98% Average
Availability
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