How to apply for SNAP (Supplemental Nutritional Assistance Program)

also known as Food Stamps, ONLINE

Please go to the icon on your desktop (https://snapfoodbenefits.chfs.ky.gov)

SNAP WEB PORTAL

SNAP Home

Screen

You can do two things here• Do I Qualify- any information entered here will not be saved. This is a series of short questions

• Create and Account

CREATING AN ACCOUNT

Please pay close attention and follow directions

completely

Do you already have a Kynect (Health Insurance)account?If so, you will not need to create a new account. You can log in with the same information here

New User? Click here

Basic Information is entered here

If you are homeless you do not have to enter a mailing address, but it would be good to enter the address to the local DCBS office.

VERY important things:• Write down your password

• A valid email address (if you do not have one you can get a free one on gmail.com or yahoo.com)

• Your security questions-make sure you answer these correctly and watch for spelling and punctuation. It is best to write these down somewhere.

• Then click Submit

Password: 8 characters in length and contain at least one number, one lower case letter, and

one uppercase letter

Your profile is almost complete

You will now check your email for the clickable link

Click the link to activate your account

No

Emai

l ?

Request it to be resent

Almost there!

Click “HERE” (located above) to access your Online Portal

and get to the next steps that you need to take

Remember those security questions?

Or you can scroll until you see: SNAP Web Portal and hit Select

Now you will need to REQUEST ACCESS to the SNAP Web Portal

You can type it in the “Search” field

Now that you have selected which application you would like, you will now select “SNAP Web Portal”

To go on and select your “roles” inside this Online Portal

You will request New Application and Case Inquiry under the Available Roles heading. You do this by clicking the box

next to it.

Note: You must first have an application filled out and approved to access the case inquiry. Or if you have an existing case you

can request access

Enter the requested credentials

Confirm And

Submit

It is recommended to:• LOG OUT• Close all screens • LOG IN again

This tells you what all you can do on this portal: Apply for Benefits Prescreen yourself for benefits

Make case changes/email workersView your case notices electronically

You must go to the top to Apply for SNAP benefits and click to continue on

Time to Start Your Application

How soon will you know if you can get SNAP benefits?

The difference between:• A regular application (can take up to 30 days to process)

• A expedited application (can be processed within 5 days) if your household meets any of the below eligibility requirements

Personal/Financial Info

The Explain This feature will further describe what type of

information they are looking for, just click and an information box

will pop up.

Household Information

Very Important

Correctly answer the number of how

many people:Live, buy and cook

food together

This is has a great determination on

WHO is considered in your household and

how your case is processed!

Your

OBLIGATIONS!

Read all the fine print and your responsibilities before you

submit!

This is just like signing the application in person!

Once you are in your SNAP account you can see under the

applications page that you can request case access

Requesting Case Inquiryhttps://kog.chfs.ky.gov/home/

Inside Case Inquiry

Your Notices: It is defaulted to receive your notices through US Mail unless you go in and manually change this under the “My Settings” tab. You can opt to receive these via email.

Notices

Note: this will show any messages that you may have between you and your caseworker

Messages

For Example Status of your application Reported changes

The Filter feature allows you to filter specific time periods of the messages you want to view

This feature shows messages that you have sent through the portal

• Household Information– Members in your home

• Case Information– Certification Period– If you have a SNAP

appointment within the next 30 days (Yes or No)

– Month you are due for a review

– Case status– Monthly Benefit amount

• Where You Live• Mailing Address

Case Inquiry

NEED ADDITIONAL HELP?Please contact DCBS {Department for Community Based Services}

Customer Service line with questions or to apply by phone:

1-855-306-8959

Hours are 8:00 a.m. to 4:30 p.m.