Date post: | 14-Jul-2015 |
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Small Business & Entrepreneurship |
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Positively Charged How to Be Awesome
Not Average
Monday, March 2, 15
Pike Place Fish Philosophy
Monday, March 2, 15
How to Go From Fine to Fabulous
✴ Meeting Expectations vs. Exceeding Expectations✴ Being Nice vs. Being Extraordinary✴ Being Transactional vs. Being Personable✴ Customer Service vs. Hospitality and Raving Fans✴ Rushing vs. Engaging
Monday, March 2, 15
How to Go From Fine to Fabulous
✴ Not Really Caring vs. Showing You Care✴ It’s Not My Job vs. What Can I Do?✴ Finger Pointing vs. Helping Find a Solution✴ Wait and See vs. Take The Initiative ✴ Just Showing Up vs. Being Intentional
Monday, March 2, 15
How To Be Positively Charged!
✴ Bring your A Game to work & to every meeting✴ Leave your B Game in the clothes hamper✴ Set your intention every day to be a person of
excellence as if you were going to be rated daily 1-10
✴ Hand write at least 1 Power Note to someone each day
Monday, March 2, 15
How To Be Positively Charged!
✴ Smile with eye contact✴ Proudly introduce yourself✴ Use people’s names at least twice in a
conversation✴ Ask people numerous questions about their
day and their
Monday, March 2, 15
How To Be Positively Charged!
✴ Look for ways you can incorporate fun or the spirit of play into your day (how can you get others to catch on)
✴ Master the “Art of Surprise” ✴ What can you do today to make someone smile? ✴ What can you do to make today memorable for
someone?
Monday, March 2, 15
Negative (Average) Words
- No problem./ Not a problem. - You’re welcome.- No worries, Sure, Yeah, OK, Uh Huh - Have a good one. - Alrighty, Alrighty then. - What’s up?- How can I help you? - Good deal/ Take care.- Honey, hun, sweetie, sugar, baby- My bad!- Bummer!- Sorry ‘bout that- You guys
Monday, March 2, 15
Positively Charged (Awesome) Words
✴ It’s my pleasure. ✴ I would be happy to be of service✴ I’m delighted to be of service to you✴ Enjoy the rest of your morning✴ Have a fabulous afternoon✴ I’m excellent/fabulous/wonderful, thank you
for asking. ✴ How many I assist you? ✴ Is there anything extra I can get for you?✴ Certainly/Right away/ Absolutely✴ Fabulous, Amazing, Excellent, Fantastic,
Phenomenal, Outstanding, Exceptional, Extraordinary, Super, Superb, Incredible
Monday, March 2, 15
The Power of Appreciation
✴ Power notes to colleagues, staff, decision makers, prospects, guests
✴ Certificate of Completion, Thanks, Appreciation
✴ Pop-ins
✴ Bananas w/ messages
✴ Cookies/ popcorn sent in the mail or delivered
✴ Books, Amazon Gift card for an MP3 download
Monday, March 2, 15
Think Outside the Box
Monday, March 2, 15
Positively Charged
24 Hour Action Plan ✴ List 1 thing will you do tomorrow to
make someone smile that is above and beyond what you normally do.
✴ List the names of 5 people you will hand write a power note to this week (1 for each day of the week).
✴ List one thing you can do to create an element of fun in your office.
✴ Repeat every 24 hours.
Monday, March 2, 15