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How to CreateResults-Oriented Job Descriptions
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Guest Speakers
Roger Plachy and Sandy Plachy
Roger Plachy and Sandy Plachy are principals of the Job Results Management Institute, a human resources management consulting firm specializing in defining and managing work, especially by bringing employees’ attention to the results that need to be produced so that the organization is successful.
Roger and Sandy have been course developers and leaders for the American Management Association in the US and internationally. Sandy focuses on operations management, while Roger’s interests are management and leadership practices. They have co-authored four books on jobs, pay, and performance.
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A Bit About HRTMS Jobs• We are a human resources software company
based in North Carolina that specializes in Job Description Management
• A new job description perspective:◦ Robust and up-to-date job description repository is
essential to strategic HR◦ With a greater understanding of a job, you’re able to
have a bigger impact on some of your most crucial HR processes
• With an HRTMS Jobs Repository you could:◦ Leverage conversations with multiple Stakeholders◦ Provide information to those that need it◦ Turn blocks of text into Data Points
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What We Want to Accomplish• Show you the power of focusing on RESULTS
• Teach you how to create a focus on RESULTS in your job descriptions
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A Job Description is . . .
THE essential employment communication!
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Job Descriptions are Used to:• Define organization
structure• Advertise and post
jobs• Onboard and orient• Train• Coach• Counsel• Manage performance
• Compensate• Mentor• Plan succession• Develop careers• Build teams• Discipline• Terminate
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Job Descriptions are Critical
The clearer the job description,
the better the human resource management
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Traditional Job Descriptions
Focus only on tasks
Do not tell WHY tasks are important
Do not tell WHERE tasks fit in the big picture
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Results-Oriented Job Descriptions
Emphasize results to be contributed
Elevate attention to the desired outcome
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Contemporary Employees
• Want to understand what their work contributes to the organization
• Want a sense of◦ Pride◦ Excitement◦ Fun◦ Teamwork
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The Key
Distinguish the difference between
Results WHYvs.tasks what
◦ The philosophy and practice of results-oriented thinking
◦ The mindset and technique of writing a results-oriented job description
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The Job of a Bricklayer
• Scooping mortar
• Laying brick
• Raising walls
• Building a building
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The Job of a Bricklayer
RAISES A WALL
by
laying brick.
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Results vs. Tasks
PREPARES NEW EMPLOYEES FOR ASSIGNMENTS
byconducting orientations.
• WHY is “conducting orientations” important?
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Results vs. Tasks
RECOMMENDS ACTIONSbyanalyzing data.
• WHY is “analyzing data” important?
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Results vs. Tasks
KEEPS EQUIPMENT OPERATINGbycompleting inspections and preventive
maintenance.
• WHY is “completing inspections and preventive maintenance” important?
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Results vs. Tasks
SATISFIES CUSTOMERSbyfilling orders.
Note change in focus from “orders” to “customers”
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Results vs. Tasks
END RESULTSvs.tasks that produce the results
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Traditional Task-OrientedJob Description
Greets patients and visitors in person or on the telephone.
Anticipates patient anxieties; answers questions; maintains reception area.
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Add Results to Tasks
WELCOMES PATIENTSbygreeting them in person or on the telephone.
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Add Results to Tasks
COMFORTS PATIENTS AND VISITORSbyanticipating patient anxieties; answering questions; maintaining reception area.
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Result-by-Task Structure
RESULTby
tasks
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How to Identify Results
Try the job action as a RESULT
Try the job action as a task
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Try The Job Action as a ResultUPDATES FILES WITH CHANGESby??????????
UPDATES FILES WITH CHANGESbygathering status change forms; identifying data noted on form; retrieving data file; entering new data; verifying entry.
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Try The Job Action as a Task
??????????byupdating files with changes.
MAINTAINS DIRECTORYbyupdating files with changes.
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Procedure Manual
• Gather status change forms.• Identify data noted on form.• Retrieve data file.• Enter new data.• Verify entry.• Notify accounting by 3:00 p.m.
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Procedure Manual
RESULTS
Tasks
Procedures
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Try Job Action as a Result
ANALYZES CASH RECEIPTSby??????????
ANALYZES CASH RECEIPTSbyretrieving cash receipts ledger; studying transaction history; verifying cash balances using Test-Balance Pro; making and verifying calculations.
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Try Job Action as a Task
??????????byanalyzing cash receipts.
RECOMMENDS ADJUSTMENTS TO CASH ACCOUNT
byanalyzing cash receipts.
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How to Identify Results
• Clump similar tasks together• Define one result for similar tasks
• Most jobs have about 10 to 12 results
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How to Identify Results
SUPPORTS OPERATIONSby
maintaining inventory.
MAINTAINS INVENTORYby
purchasing supplies.
PURCHASES SUPPLIESby
preparing requisitions.
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How to Identify Results
RESULTS buried in task statements
Documents training classes in order to meet regulatory requirements.
MEETS REGULATORY REQUIREMENTSbydocumenting training classes.
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Catchall Statement
Performs other tasks as required.
Why are these tasks important?
CONTRIBUTES TO DEPARTMENT SUCCESS
byperforming other tasks as required.
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Organization/Department Mission
ASSURES BEN & JERRY’S ICE CREAM QUALITY
DELIVERS DISTINGUISHED NURSING CARE
PROVIDES CONSERVATIVE FINANCIAL INFORMATION
SERVES MAMA LEONI’S MOUTH-WATERING MEALS
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Why Results-OrientedJob Descriptions (ROJDs)?
• Traditional job descriptions are not invigorating
• People want to know WHY their work matters
• Build better relationships with employees• Better serve customers• Focusing on results is a better way to
manage!
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HRTMS Partnership
• ROJDs Essential Function Builder• Content for 6,000+ ROJDs to help write
ROJDs• Consulting Services to help you get started
HRTMS Jobs
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HRTMS Jobs – Built in Ability to Build ROJDsEntry Form
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HRTMS Jobs - ROJD ContentBrowse and Select RO Essential Functions Statements from 6,000 Jobs
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HRTMS Jobs – For your Existing JobsPull in you exist jobs and add results to them
.
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Consulting Services
• Getting Started with ROJDs• Facilitating ROJD Projects• Writing Results-Oriented Job Descriptions• Any Job Description related issues or tasks.
Let us know if you need help with
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Questions
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How To Contact Us
Ashley [email protected]
919.351.JOBS (5627) ▪ hrtms.com
Roger [email protected]
Sandy [email protected]
jobdescriptionsbyjrmi.com