Presentation to client

How to find the right managed IT provider

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General characteristicsINNOVATING, EMPOWERING, TRANSFORMINGNeeds to understand your characteristics Must fit your business Work as a partnershipMust be an extension of your IT department

Drive change and create competitive advantageINNOVATING, EMPOWERING, TRANSFORMINGFull commitment from startUndertake IT audit on current infrastructureCreate strategic plan and IT roadmapCreate solutions that deliver benefits

Competitive advantage: Questions to askINNOVATING, EMPOWERING, TRANSFORMINGDo you provide a flexible service that caters for current and future growth plans?How will you understand my business?How do you ensure a successful migration process?Do you have experience of working with organisations like ours?How customisable are the service plans?

Remote monitoring and IT asset managementINNOVATING, EMPOWERING, TRANSFORMING95% issues can be fixed remotely when regularly monitoredPartner should have real time view of your IT departmentEnsure patching and updates are automatically scheduled without causing impact on network

Remote monitoring: Questions to askINNOVATING, EMPOWERING, TRANSFORMINGWill my network be monitored 24/7?Where will my data be located?How do you keep my data safe and secure?Can I access my data?What reporting information will be supplied?Who has access to my data?How often are patches and updates carried out?

Reliable help deskINNOVATING, EMPOWERING, TRANSFORMINGSupport teams should have expert knowledge of each element of your solutionAccess to tools providing complete picture of your IT systemSupport staff should be able to assist experience and inexperienced usersService Level AgreementResponse times should be clearly stated and guaranteed

Help Desk: Questions to askINNOVATING, EMPOWERING, TRANSFORMINGWill I have a single point of contact?How do you record and track support calls?Are there any hidden support charges?Do you outsource any support services?How do you ensure that service is reliable?What are your customer satisfaction levels?What are your support hours?How many staff do you have?What staff training plans do you have in place?Will my network be monitored 24x7?

CostINNOVATING, EMPOWERING, TRANSFORMINGClear pricing structureRoadmap to predict future work and related costsNo hidden charges

Cost: Questions to askINNOVATING, EMPOWERING, TRANSFORMINGWhat is included in the service charge?Is there an additional charge if my usage increases?

INNOVATING, EMPOWERING, TRANSFORMINGwww.trilogytechnologies.comManaged services company of the year 2015