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8/12/2019 How to Get Blackboard Working on Your PC
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How to: get Blackboard working on your PC
Table of Contents
Minimum computer requirements..........................................................................2Virus checker......................................................................................................
Check Mc!"ee automatic update settings...........................................................
#pdating your operating system........................................................................ $
Microso"t %indows &P updates........................................................................$
!pple Mac '( & )*.$ updates.........................................................................$
'perating system.................................................................................................. +
Check your operating system ,ersion................................................................+
Check your browser ,ersion............................................................................... -
Blackboard compatible systems and browsers......................................................
/nternet ser,ice pro,iders 0/(Ps1............................................................................
Blackboard browser setup.....................................................................................
/nternet 34plorer settings...................................................................................5
!dding #H/ as a 6rusted (ite........................................................................... 5
3nable pop7ups "or Blackboard.........................................................................)*
/nstall or update 8a,a...........................................................................................))
6est Blackboard....................................................................................................)2
6est the Chat and the Virtual Classroom tools.....................................................)
My#H/.................................................................................................................. )+
Help9.................................................................................................................... )
/nternet security.................................................................................................. )
ocument name: How;to;get;Blackboard;working;on;your;PC.doc
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Please ensure that Blackboard works on your computer be"ore you attend your
this guide does not deal with Macs
in depth. /"> at any stage o" this process> you need help please contact the #H/
Helpdesk. Please note: the Helpdesk hours are Monday @ Ariday> *5:**7):**. ou
are welcome to telephone> 6el. )+* 0internal1 *)$- 25 )+* 0e4ternal1> but it is
o"ten quicker i" you e7mail them College the problem and the e4act error message.
6he Helpdesk e7mail is )+*Duhi.ac.uk
Minimum computer requirementsPC Apple
Processor +** MHE /ntelF Pentium
/// processor or equi,alent
$** MHE PowerPC G
!M 2+- MB 2+- MB
Hard dri,e )GB or more "ree hard
disk space
)GB or more "ree hard
disk space
Video card -$MB -$MB
Monitor Color monitor 2+- colors
** 4 -** minimum>
)*2$ 4 -
recommended
Color monitor 2+- colors
** 4 -** minimum>
)*2$ 4 -
recommended
/nternet connection Broadband is
recommended. ! +-k
Modem is the absolute
minimum.
Broadband is
recommended. ! +-k
Modem is the absolute
minimum.
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Virus checkerPlease note that you mustha,e an up7to7date ,irus checker. /" you do not ha,e a
,irus checker and you are a registered #H/ student> you can download Mc!"ee
"ree7o"7charge "rom the Downloadssection o" the e7learning %eb site:
http:www.uhi.ac.ukelearningdownloads . %hen you click on the download
Mc!"ee link> you will be asked to enter your Iogin Jame and Password. Please
enter the same name and password that you use "or Blackboard.
Mc!"ee oKers a "ree ,irus scan 0Mc!"ee Aree(can1 at
http:uk.mca"ee.comrootm"sde"ault.asp and you can download a "ree * day
trial ,ersion o" the Mc!"ee /nternet security suite at
http:uk.mca"ee.comrootdownloads.aspLid"ree6rials
(ee all o" Mc!"ee=s "ree ser,ices at: http:uk.mca"ee.comrootcatalog.aspL
catid"ree
ou can also buy Mc!"ee online http:www.mca"ee.comukor "rom shops selling
computer programs.
Please remember that a ,irus checker can only protect your computer i" it is
updated regularly. Mc!"ee should be set to update automatically e,ery day.
Check McAfee automatic update settins
Iook "or the Mc!"ee icon on your
desk top and right click on it>"rom the menu that opens click
Virus(can Console. 'r click
(tart> Programs> Mc!"ee>
Virus(can Console.
!iure 1" McAfee taskbar icon
6he Virus(can Console opens.
Check the (tatus o" !uto#pdate.
/" !uto#pdate is not set to run
daily please double click on theword !uto#pdate. Click the
(chedule button> click the
(chedule tab and set un task
to daily and set the start time.
Click the 3nable randomiEation
and un i" missed check bo4es
and set the days to ) in the
(chedule 6ask aily section.
Click 'N until the bo4es close.
Close the Virus(can Console.
!iure 2" The Virus #can Console
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http://www.uhi.ac.uk/elearning/downloadshttp://uk.mcafee.com/root/mfs/default.asphttp://uk.mcafee.com/root/downloads.asp?id=freeTrialshttp://uk.mcafee.com/root/catalog.asp?catid=freehttp://uk.mcafee.com/root/catalog.asp?catid=freehttp://www.mcafee.com/uk/http://www.uhi.ac.uk/elearning/downloadshttp://uk.mcafee.com/root/mfs/default.asphttp://uk.mcafee.com/root/downloads.asp?id=freeTrialshttp://uk.mcafee.com/root/catalog.asp?catid=freehttp://uk.mcafee.com/root/catalog.asp?catid=freehttp://www.mcafee.com/uk/8/12/2019 How to Get Blackboard Working on Your PC
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/" you ha,e bought your ,irus checker> you must buy a new program or renew
your license e%er& &ear. /" you use the #H/ ,ersion o" Mc!"ee> the license is
renewed annually and you may continue to use it "or as long as you are a
registered #H/ student.
'pdatin &our operatin s&stemBoth Microso"t and !pple issue updates "or your computer=s so"tware. /t is
essential that you keep your computer up7to7date. Aailure to do this may stop
Blackboard working on your computer. Aurthermore> your computer could be
in"ected with malicious so"tware such as spyware> worms and ,iruses which can
delete your data and steal your passwords.
Please note that you ha,e to be logged in to your computer as an administrator
to install updates. /" you do not ha,e administrator rights please contact the
people who are responsible "or your computer and check that your computer is
being updated. (ote"you should not use your computer "or general use whenlogged in as an administrator. Aor general use you should always log in as a user
with restricted rights> this protects your computer "rom damage by malicious
so"tware. ead more at staysa"e.org:
http:www.staysa"eonline.orgcontentprotect7your7computer .
Microsoft )indows *P updates
Many computers are set to check "or
Microso"t updates automatically.
)indows *P> click the #tartbutton>
click +elp and #upport> under Pick a
Task> click ,eep &our computer up-
to-date with )indows 'pdate.
Check the automatic update bo4 on the
le"t o" the page. /t should be turned on.
/" it is not turned on> click the Turn on
Automatic 'pdatesbutton and "ollow
the instructions.
!iure $" Automatic update bo.
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Apple Mac 0# * 1/ updates
Arom the !pple menu> click #oftware
update. (elect the items you want to
install> then click 3nstall. 3nter your
administrator account name andpassword. !"ter the update is complete>
you may be asked to restart the
computer.
epeat these steps to see i" more
updates are now a,ailable. Because
some updates cannot be installed
be"ore others ha,e been installed> you
may need to repeat these steps a "ew
times be"ore the update is
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Mac"
'pen the Applemenu 0in the upper
le"t corner unless you ha,e customiEed
your Mac1> click About this Mac:
!iure 5" The About this Mac window
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Check &our browser %ersion/" you know your browser ,ersion> please skip this step and go to Blackboard
compatible systems and browsers.
3nternet 6.plorer"
'pen your browser. 'n the +elp
menu> click About 3nternet
6.plorer. 6he !bout /nternet 34plorer
window opens:
!iure 7" The About 3nternet 6.plorerwindow
Mo8illa !irefo."
'pen your browser. 'n the +elp
menu> click About Mo8illa !irefo..
6he !bout MoEilla Aire"o4 window
opens:
!iure " The About !irefo. window
#afari"
'pen your browser. 'n the #afari
menu> click About #afari. 6he (a"ari
in"ormation window opens:
!iure 9" The #afari information window
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:lackboard compatible s&stems and browsers6he table below lists the Blackboard compatible systems and browsers. Please
note that Blackboard and the Microso"t Vista operating system ha,e not been
tested as #H/ does not support Vista. /" you ha,e any problems please use My#H/
to access BlackboardOsee the My#H/ sectionbelow.
Please check to see i" your system and browser is listed. /" it isn=t you need to
download the correct browser. /nternet 34plorer will update itsel" automatically
when you update your operating system. ou can download Aire"o4 "rom
http:www.moEilla.comclick ownload Aire"o4 @ Aree and "ollow the instructions.
ou need to be logged in as an administrator @ see #pdating your operating
system"or more in"ormation. egardless o" whether you ha,e the correct
operating system and browser e,eryone must complete the ne4t stepO
Blackboard browser setup.
0peratin s&stem :rowser
%indows &P Certi
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:lackboard browser setup#H/ ha,e a %eb page that scans your computer and tells you i" it is compatible
with Blackboard. 'pen your browser and go to the :lackboard browser setup
page: http:www.uhi.ac.ukblackboard7help
/t takes a short time to scan your computer> then it opens the :lackboard
:rowser #etuppage:
!iure 1" The :lackboard :rowser #etup pae
Aor Blackboard to work properly you need to ha,e Cookies enabled>=a%a
#cript enabledand=a%a 0,. /" the page reports that your computer meets
these requirements> please read to the end o" this section and then go to the
6est Blackboardsection.
(ote"your lecturer may want you to ha,e some o" the so"tware installed. 6he
most common one is !dobe 0!crobat1 eader. Iinks to all o" the so"tware are
included on the page. 8ust click on the link and "ollow the instructions. (ote"youmust ha,e administrator rights to your computer to install so"tware. /" you are
unable to install the required so"tware> please contact the people who are
responsible "or your computer.
on=t worry about %indows Media Player> %ord> PowerPoint> etc.Othese
programs usually work pro,iding you ha,e been running your updates on a
regular basis.
Please notethat the "ollowing instructions only apply to PCs runnin
)indows. /" you use a Mac and your settings are incorrect and i" you cannot
correct them yoursel"> please contact the Help desk.
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/nternet 34plorer will update itsel" automatically when you update your operating
system. ou can download Aire"o4 "rom http:www.moEilla.comclick ownload
Aire"o4 @ Aree and "ollow the instructions. ou need to be logged in as an
administratorOsee #pdating your operating system"or more in"ormation.
'nce you ha,e the correct ,ersion> you need to run the browser check again.%ith the browser test page open> click the re"resh button. Aire"o4 de"ault settings
normally work.
3nternet 6.plorer settins/" you use /nternet 34plorer> you may ha,e to change some settings.
Addin '+3 as a Trusted #ite
6he 6rusted (ites section contains the
#Is 0addresses1 o" %eb sites that you
trust as sa"eOsuch as %eb pages that areon the #H/ %eb site. %hen you add the
#H/ #I as a 6rusted (ite> you are telling
/nternet 34plorer that
click Tools> click 3nternet 0ptions> click
#ecurit&> click Trusted sites.
/n Trusted sites> click the #itesbutton.
!iure 11" The 3nternet 0ptions window
/n the Add this website to the 8one:
type >uhiacukthen click the Add
button.
Make sure that ?equire ser%er%eri@cation ;https"< for all sites in
this 8oneis not checked.
%hen the site is in the %ebsites bo4> click
the Closebutton.
!iure 12" Trusted sites
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6nable pop-ups for :lackboardMany browsers ha,e pop7ups disabled. /" you add an item 0e.g. the Google
toolbar1 to your browser> this may automatically change your settings and block
pop7ups. ou need to make sure that pop7ups are enabled "or Blackboard.
'pen 3nternet 6.plorer.
'n the menu> click Tools> click 3nternet
0ptions> click Pri%ac&.
#nder Pop7up Blocker click the #ettins
button.
!iure 1$" The Pri%ac& window
6ype >uhiacukin the !ddress o"
website to allow bo4 and click the Add
button.
%hen the address appears in the Allowed
sitesbo4> click the Closebutton.
!iure 1/" Pop-up :locker #ettins
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3nstall or update =a%a/" the site says that your ,ersion o" 8a,a is not 'N or probably 'N> please go to
the Verif& a%apage:
http:www.Qa,a.comendownloadinstalled.Qsp
6he Veri"ying 8a,a Version window opens. 6he site automatically checks i" you
ha,e the recommended ,ersion o" 8a,a "or your browser:
!iure 14" The Verif&in =a%a Version )eb pae B update needed
/" you do not ha,e 8a,a or you do not ha,e the correct ,ersion o" 8a,a> you can
download it "rom the Veri"y 8a,a site. ou need to be logged in as an
administratorOsee #pdating your operating system"or more in"ormation. 'nce
you ha,e downloaded the correct ,ersion o" 8a,a run the check again.
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!iure 15" Verif&in =a%a Version - correct %ersion installed
'nce you ha,e completed all o" the abo,e checks please run the Blackboard
browser setup page again:
www.uhi.ac.ukblackboard7help
/" it now reports Cookies enabled> 8a,a (cript enabled and 8a,a 'N or probably 'N
0and you ha,e checked that you ha,e the correct 8a,a ,ersion1> please go to the
ne4t step6est Blackboard.
/" you still ha,e problems> please contact the #H/ Helpdesk. Please note the
Helpdesk hours are Monday @ Ariday> *5:**7):**. ou are welcome to telephone>6el. )+* 0internal1 *)$- 25 )+* 0e4ternal1. but it is o"ten quicker i" you e7mail
them
College> the problem and the e4act error message. 6he Helpdesk e7mail is
)+*Duhi.ac.uk.
Test :lackboard
'pen your %eb browser and go to
the #H/ Blackboard home page
http:www.blackboard.uhi.ac.uk .
Click on the 'ser oinbutton.
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%ork through the options in your module and check that e,erything works. /" you
ha,e been told that you need chat or the Virtual classroom> please go to the ne4t
section.
Test the Chat and the Virtual Classroom tools(ote"Please do not use another chat tool at the same time as using the
Blackboard chat tool as this may cause a conSict and pre,ent Blackboard Chat
"rom working. Please do not open the Chat tool and the Virtual Classroom tool at
the same time as this also causes problems. Please make sure you open the
correct tool. /" you open a tool and do not see your tutor in the Participant list at
the correct time> you may be using the wrong tool. Close the tool by closing its
window and then open the other tool.
'n the menu on the le"t7hand side o" the screen> under Tools> click
Communication. 6he Communicationwindow opens. Click Collaboration.6he Virtual Classroom and Chatwindow opens:
!iure 21" The Virtual Classroom and Chat window
6est the Chat tool by clicking the=oinbutton. 6he Chatwindow opens on top o"
the Blackboard window> depending on your connection it can take up to a minute
to open:
!iure 22" The Chat window
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(ote"6he
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'pen the #H/ home page
http:www.uhi.ac.uk
Click #hortcuts> then click
M&'+3Othe My#H/ in"ormation
page opens.
Click oin to M&'+3O6he
login window opens: !iure 2/" The M& '+3 lo in window
3nter your #H/ id and password
and click the oinbutton.
M&'+3opens.
o not be concerned i" you see
a black window open. 6his ispart o" the underlying operating
system and will close.
!iure 24" The M& '+3 window
%hen My#H/ is open> on thele"t7hand side> click the V6
"older. 6he VI3 "older opens.
!iure 25" 3nside the V6 folder
Click :lack:oard. 6he Citri4 MetaArame window opens and loads your personal
settings. 'nce all o" the settings ha,e been loaded> Blackboard opens in a new
window. Iog in to Blackboard> open your module and work through the options inyour module and check that e,erything works.
%hen you ha,e log out
o" Blackboard and close the
window. My#H/ will still be open.
Please log out by clicking on the
ooutbutton on the right7
hand side o" the window.
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!iure 27" The M& '+3 loout button
6he looutwindow opens.
Please click Close applications
and click the o 0utbutton.
!iure 2" The oout window
6he M&'+3window opens. Click
the 0,button.
!iure 29" The M& '+3 window
/" you cannot get the Chat or the Virtual classroom tools working> please contact
the Help desk @ see the ne4t section Help9
(ote"Please remember> always log out o" Blackboard be"ore closing the browser
window.
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+elpF). /" you ha,e a problem with Blackboard> please check the Blackboard A!T
page on the e7learning %eb site: www.uhi.ac.ukblackboard7"aqs
!ll known issues and their solutions are recorded there. /" the issue is not
co,ered on the Blackboard A!T %eb page> please contact the #H/
Helpdesk.
2. on=t "orget> i"> at any stage o" this process> you need help> please contact
the '+3 +elpdesk.
ou are welcome to telephone> but it is o"ten quicker i" you e7mail them
College> the problem and 0i" applicable1 the e4act error message.
6el. )+* 0internal1 *)$- 25 )+* 0e4ternal1.
6he Helpdesk e7mail is )+*Duhi.ac.uk
3nternet securit&%hile anti,irus so"tware keeps your computer sa"e "rom ,iruses and updating
your operating system keeps your operating system sa"e there are other threats
"rom the /nternet. %hile Blackboard will work i" you ha,e "ollowed all o" the steps
in this guide you should also know how to keep your computer sa"e. Get (a"e'nline 0http:www.getsa"eonline.org1 has an e4cellent )*7minute guide "or
beginners http:www.getsa"eonline.orgnqcontent.c"mLa;id))5 and you can
test your knowledge by taking their
risks and dangers on the /nternet http:www.getsa"eonline.orgnqcontent.c"mL
a;id)2-+. ou can also sign up "or "ree e7mail warningsOyou will be sent clear>
step7by7step warnings telling you what the problem is> how it aKects you and
what you can do to a,oid trouble. 6he BBC=s %ebwise site
0http:www.bbc.co.ukwebwise1 has !sk Bruce9Oinstant answers to your /nternet
questions> an /nternet beginners course> a computer tutor and a broadband
guide. ! section o" their beginner=s course co,ers online sa"etyhttp:www.bbc.co.ukwebwisecoursesa"etymenu.shtml and you can test your
knowledge by playing the %eakest Iink.
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