By Laura Krastina

HOW TO MAKEINTERNAL

COMMUNICATION CHANNELS WORK?

• 6 different nationalities

• 3 official languages – Latvian, English, Russian

• White collars and blue collars

• Office workers and field force

• Shift work & Regular working hours

• Only 40% work from office every day

WHO WE ARE?

Company with diverse cultures, education levels and needs.

CHALLENGE

Employees who work in shifts or field are willing to improve access

to internal communication channels.

Are satisfied with the internal communication channels.

56 %Historic brewery

productionteam

40 %Warehouse employees

45 %Drivers

STRATEGIC AREAS BEFORE AFTER (ADDITIONAL ACTIVITIES)

Performance management Performance reviews, development plans, objective setting, people boards

Employee communication Internal magazine, intranet, sms, monthly telco, social media, e-mail

New communication channel:Internal TV

Employee events Museum night, Midsummer breakfast, Charity month, Employee of the year, Market tours

Beer ambassadors Beer academy, free beer intensive, brewery and museum guide concept

3 new modules of beer academy, Beer museum guests of honor

Strategy meetings Annual employee conference, Management roadshows, Vison days, Innovation day Management monthly blog

Internal trainings Lean academy, ROIC academy, Feedback & recognition, change management etc.

Employee wellness activities Health week, hockey tournament, marathon team

Working environment New office layout, cleaning days etc

HOW WE COMMUNICATE? AFTER

• Efficient, easy and quick Possibility to diver’s information

• Only relevant news for relevant audiences.

• Intranet fills complementary function for internal TV with more detailed information

After 2 month of launching internal TV employee satisfaction level about

communication has increased by 8 percentage points*, especially in

production and logistics.

* internal snapshot results

• Investments: one time investments in TV screens, monthly fee - 55 EUR per TV device

• Canceled Announcement boards, saving on typography costs

SAVED COSTS

Questions & Answers