6WAYS TO OPTIMIZE
Pre-chat & Post-ChatSURVEY
Courtesy: eAssistance PROLive chat software for website
SURVEY
“A quantitative research, necessary for every business to know its audience opinion”.
POST- CHAT SURVEY
Was the software helpful?
Did you find it easy to handle?
Do you want us to improve?
Was the new version better?
Was chat operator helpful?
yes no
Tips to optimize chat survey
“Maximum utilization of the tool in order to get maximum profit”
Question: do you have any recommendation for us to improve?
#1 Keep it minimum
#2 Focus on objectives
#3 Customer oriented survey design
“FREE GOODIES”
#4 Offer something free after survey
#5 do not use difficult words
#6 Always take a test run first
Embed Live chat software on your website and try these tips to incur maximum profit
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