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Georg Gerdon, Digital Sales Mobility Services DACH Februay 2017
How to save 40% in your Mobile Strategy with Apple+IBM
©2015 IBM Corporation2 12 April 2017
Rumor of expensive HardwarePrimary Investments
§ Strategy, Design and Architecture
§ Implementation and Set-Up
§ Infrastructure Hardware (or Soft Hardware)
§ Application Remediation
Hardware Cost PC Mac Delta
Hardware & OS $ 900 $ 1,600 $ 700
3 Year Depreciation 85% 55%
Residual Value $ 135 $ 720
Real Cost $ 765 $ 880 $ 115
Real Cost (monthly) $ 21.25 $ 24.44 $ 3.19
Recurring Benefits§ Primary Hard Benefits
– OS provided software§ No anti-virus/malware software§ No Encryption software
– Deployment costs§ No kitting/shipping§ No image management
– Help desk§ Typical ratio from 300:1 to 1,000:1
§ Other Hard Benefits– Lower Energy User– Lifetime OS Upgrades
§ Primary Soft Benefits– Employee Productivity– Employee Acquisition and Retention
©2015 IBM Corporation3 12 April 2017
MobileFirst Strategy
Devices
Accessories
Cellular plans
Procure
Device EnrollmentProgram (DEP)
Mobile Device Management (MDM)
Secure
Shipping
Zero-touchUser experience
Deploy
End user support
IT department Support
Replace/ repairDamaged devices
Support
Lease options
Planned refresh
Asset buyback
Asset disposal
Refresh
©2015 IBM Corporation4 12 April 2017
ü Smart Leasing of Apple Devices
ü ACE - AppleCare for Enterprise
ü MobileFirst Services
ü Saving Potential
ü Secure and Manage your Devices
ü Mobile Strategy Consulting
ü Q&A
Agenda
©2015 IBM Corporation5 12 April 2017
Smart Leasing of Apple Devices
2412
}$2M
$1.6M
$ 0
36 48
Old deviceses returned for disposal
$0.8M
Cumulative Lease
Payment
Cumulative Lease
Payment
2-year Refresh cycle can drive 20% Savings vs. Cash purchase (example: purchase price = $2M)
Acquire new deviceses
Acquire new devices
Old devices returned for
disposal1st
Client Savings$400K!
2nd
$ / month
Procurement price is determent by model, volume and contract length
©2015 IBM Corporation6 12 April 2017
ü Smart Leasing of Apple Devices
ü ACE - AppleCare for Enterprise
ü MobileFirst Services
ü Saving Potential
ü Secure and Manage your Devices
ü Mobile Strategy Consulting
ü Q&A
Agenda
©2015 IBM Corporation7 12 April 2017
ACE - AppleCare for Enterprise• Helps review your IT infrastructure• Tracks issues and provides monthly activity reports for both
support calls and repairs.
AppleCare Account Manager
IT department–level coverage
• IT department–level support by phone or email for all Apple hardware and software
• Support for complex deployment and integration scenarios,including MDM and Active Directory.
• Troubleshoot your IBM MobileFirst for iOS apps solution• Provides IT department–level support for six technical contacts
designated. Number of contacts can be increased for an additional fee.• Support is available 24/7 with one-hour response times for top-priority
issues, such as when a production service is down.
.
Help for your help desk
.
• Reduces the load on your internal help desk by providing technical support for your employees over the phone, 24/7.
• Provides technical support for Apple hardware and operating systems; Apple apps such as Keynote, Pages, and Numbers; and personal accounts or settings.
©2015 IBM Corporation8 12 April 2017
• Option to get onsite service coverage for two or three years from the date of your hardware purchase.
• If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly.
• IBM’s Global Technology Services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day.
• To minimize downtime, AppleCare for Enterprise can be combined with the AppleCare iOS Direct Service Program, so you can replace your hardware without waiting for a technician.
Onsite hardware service
Device replacement
• Replace up to 10 percent of your covered iPad and iPhone devices. • If an employee accidentally damages an iPhone or iPad, AppleCare for
Enterprise allows you to exchange it for an equivalent device. In most cases, Apple can exchange the device within one business day.
ACE - AppleCare for Enterprise
©2015 IBM Corporation9 12 April 2017
ü Smart Leasing of Apple Devices
ü ACE - AppleCare for Enterprise
ü MobileFirst Services
ü Saving Potential
ü Secure and Manage your Devices
ü Mobile Strategy Consulting
ü Q&A
Agenda
©2015 IBM Corporation10 12 April 2017
MobileFirst ServicesIBM Mobility Services can help clients achieve higher efficiencies as they begin to develop a mobile leadership position
Mobile Device Management
Mobile Application Management
Enterprise emailand calendar
Access to corporate content
Container:segregation of business andpersonal use
Help Desk
IBM services freeing up your critical resources
©2015 IBM Corporation11 12 April 2017
MobileFirst Services
• Integrate near-real-time provisioning for mobile users who are included in your corporate directory
• Scalable support and transparency to deviceposture through compliance reporting for multiple operating systems
• Over-the-air device management capabilities, such as device wipe, authentication and prioritized user access
• Self-service capabilities enabling around-the-clock end-user management of their device
• Cloud delivery model
Device oversight provides the hub for all mobile enterprise activities:
108 percent return on investmentover 3 years1
Mobile device management provides endpoint control, bringing all the elements of the mobile enterprise together, while heightening security and device posture.
Mobile Device Management
©2015 IBM Corporation12 12 April 2017
MobileFirst Services
• Two-way synchronization of email, contact and calendar between the enterprise messaging service and mobile devices
• Enables employees to respond quickly to e-mail• Provides multiple e-mail capabilities depending on e-mail
security requirements
Employees can share and collaborate more easily while on the move
81%1OF EMPLOYED ADULTS
use at least one personally owned electronic device for business
Create a high-performing mobile workforce by leveraging your enterprise e-mail, calendar and contacts on mobile devices.
Enterprise emailand calendar
©2015 IBM Corporation13 12 April 2017
MobileFirst Services
• This level gather as much information as possible toidentify the underlying problem and is attempting to solvea symptom instead of a problem
• this group is to handle 70%-80% of the user problems
IBM Service provides with Level-1 Support a frictionless user experience
Help desk service helps resolve complex end-user mobile device issues
Help Desk
• Level-2 Support takes on irregular problem cases based on Level-1 information and solves it
• Level-2 provides mobile user administration following client’s established policies and procedures to perform moves, adds, deletes and changes to mobile users
• Level-3 team can analyze the code and data, fix in depth technical problems and develop new solving solutions
• Level-3 provide materials (such as procedures, FAQs) for client’s Level-1 help desk about mobile device solution and general mobile device setup
Support providing Level-2 through to Level-3 Support
• Provide all mobile end-user support via a centralized team near shore or off-shore
• Support language English
Service provides problem resolution for individual end-user issues from Level-1 through to Level-3
©2015 IBM Corporation14 12 April 2017
MobileFirst Services
• Manage document distribution and mobile access to corporate documents
• Security-rich encryption on devices • Security-rich web browsing on the mobile devices to the
enterprise by protecting both data-in-motion and data-at-rest on the device
Containerization can protect business data and applications driven by regulatory and legal requirements Container:
segregation of business andpersonal use
Containing corporate and personal data in separate and protected areas on the end point can enhance data and application protection.
©2015 IBM Corporation15 12 April 2017
MobileFirst ServicesIBM provides a set of standard activities across all services.
Applicationserver support
§ Installation and configuration of enterprise mobility management application on physical/virtual hardware provided by the customer§ Support for all high-severity incidents, including escalation to application vendor, if needed§ Help assure proper backup of server data and configuration information § IBM Mobility Services support engineers can seamlessly integrate with client’s support teams, such as Microsoft Windows, network
and firewall, telecom expense management and help desk teams
Applicationcapacity performance
§ Determine and implement optimal performance settings for the mobility application server § Regularly monitor and report on mobility application server capacity
Securityand compliance
§ Advise, apply and enforce required security policies for mobile devices§ Maintain and protect privileged system administrative user identifications§ Manage and maintain required application licensing information§ Participate in required audits and root cause analyses§ IBM Mobility Services utilizes your incident/problem/change management tools and processes to deliver a complete mobility
infrastructure management service
Maintenance
§ Monitor vendor announcement mailing lists to stay up to date with latest updates and releases from each vendor§ Proactively recommend and implement upgrades to the enterprise mobility management tool§ Functional testing after a system upgrade to mobility infrastructure using devices dedicated to client environment to validate normal
operations
Customer relations
§ Assign an IBM mobility engineer to each client ('IBM account focal') who is committed to the client's enterprise mobility success§ IBM account focal helps foster better communications, reporting and compliance management, and deeper understanding of the
client's business§ Provide information on application upgrades and vendor infrastructure outages
©2015 IBM Corporation16 12 April 2017
MobileFirst ServicesDelivery of IBM MobileFirst Managed Mobility Services is governed by our standard ISO1/9000 change and management processes
Incident (recovery)management
§ SLO2 and response time focus is to return users to operation ASAP3
§ Incident priority/severity classifications understood and consistently followed§ Event management (monitoring) strategy is documented and includes alert
requirements and definitions
Problem (RCA4)management
§ Group that owns the problem performs the root-cause analysis§ True root cause always determined and actions shared with client§ RCA process is closed loop to verify that all actions are completed
Changemanagement
Qualitymanagement
§ Comprehensive metrics produced, trends identified and addressed§ Client is included in metrics review§ Account-specific process material is documented and reviewed for effectiveness§ Dedicated staff to properly manage and execute the processes
1International Organization for Standardization (ISO); 2Service Level Objectives;3As soon as possible (ASAP); 4Root-cause analysis (RCA)
§ Standard change and maintenance windows in place§ Regular change and advisory (review) board meetings held with full attendance§ Undocumented and unauthorized changes not tolerated § Emergency and expedited changes use a controlled process
©2015 IBM Corporation17 12 April 2017
ü Smart Leasing of Apple Devices
ü ACE - AppleCare for Enterprise
ü MobileFirst Services
ü Saving Potential
ü Secure and Manage your Devices
ü Mobile Strategy Consulting
ü Q&A
Agenda
©2015 IBM Corporation18 12 April 2017
§ Apple Hardware with Discount to Purchase Price defined by Apple.
§ Apple Hardware with about 20% additional Savings in Leasing Model from IBM.
§ AppleCare for Enterprise with Onsite Support saves workhours in your IT Department, increases productivity and reduces downtime.
§ MobileFirst Services have an 108% Return of Invest.§ MobileFirst Services for Apple Products proves a reduction in Service Needs by 40%.
Saving Potential
©2015 IBM Corporation19 12 April 2017
ü Smart Leasing of Apple Devices
ü ACE - AppleCare for Enterprise
ü MobileFirst Services
ü Saving Potential
ü Secure and Manage your Devices
ü Mobile Strategy Consulting
ü Q&A
Agenda
©2015 IBM Corporation20 12 April 2017
Secure and Manage your Devices
Advanced data protection
Apply configuration-based malware detection
Browse securely with global threat intelligence
Enable device-agnostic, network-based protection
Enterprise visibility and control
Extend visibility to any endpoint, anywhere
Create intelligent policies & compliance rules
Detect and remediate risks & advanced threats
Secure, seamless access
Contain data with secure productivity apps
Grant contextual access & SSO to cloud apps
Provide multi-factor authentication
©2015 IBM Corporation21 12 April 2017
Secure and Manage your devices
Productivity SuiteTrusted Workplace
Content SuiteSecure Collaboration
Threat Management
Malware Protection
Gateway SuiteEnterprise Access
Management SuiteVisibility & Control
A flexible, integrated platform thatmeets diverse mobile use cases
Devices Apps Container
ThreatsContent Networks
And separates private and business data
©2015 IBM Corporation22 12 April 2017
ü Smart Leasing of Apple Devices
ü ACE - AppleCare for Enterprise
ü MobileFirst Services
ü Saving Potential
ü Secure and Manage your Devices
ü Mobile Strategy Consulting
ü Q&A
Agenda
©2015 IBM Corporation23 12 April 2017
• Includes an Assessment of your mobile infrastructure
• Develop a mobile strategy in a workshop with you to fit your needs
• Build a roadmap to transition from your existing to your selected environment
Mobile Strategy ConsultingIBM Mobile Infrastructure Consulting Service
©2015 IBM Corporation24 12 April 2017
ü Smart Leasing of Apple Devices
ü ACE - AppleCare for Enterprise
ü MobileFirst Services
ü Saving Potential
ü Secure and Manage your Devices
ü Mobile Strategy Consulting
ü Q&A
Agenda
©2015 IBM Corporation25 12 April 2017
MobileFirst Strategy
Devices
Accessories
Cellular plans
Procure
Device EnrollmentProgram (DEP)
Mobile Device Management (MDM)
Secure
Shipping
Zero-touchUser experience
Deploy
End user support
IT department Support
Replace/ repairDamaged devices
Support
Lease options
Planned refresh
Asset buyback
Asset disposal
Refresh
Georg Gerdon
GTS Digital Sales Brand SpecialistMobility Services DACH
IBM Deutschland GmbHPhone: +49-7034 287 2910Email: [email protected]
Foto
©2015 IBM Corporation27 12 April 2017