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How to Scale a Business for Sustainable Growth and Acquisition

Date post: 10-Apr-2017
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Europe’s Leading Life Science Staffing Partner 1 Our mission is to be the global partner of choice for Life Sciences staffing solutions. Trusted, knowledgeable and quality focused.
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Page 1: How to Scale a Business for Sustainable Growth and Acquisition

Our mission is to be the global partner of choice for Life Sciences staffing solutions. Trusted, knowledgeable and

quality focused.

Page 2: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

22

Yvette ClelandChief Executive Officer

REMIT: Scale business for acquisition in circa 2 years (Q1 2014)

Yvette Cleland joined Clinical Professionals in Jan 2012, COO Glen Hall Sept 2012

Clinical Professionals background: 2006 incorporated to staff Pharma/Biotech/CRO

Page 3: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

3

Opening StatementDay 1 January 2012

It’s my baby…………

Page 4: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

4Week 1 to 4 …..I don’t sell babies

I don’t sellbabies.

Business not in great financial shape.

2014 timescales completely unrealistic .

Main Challenges

Too many back office

non billers.

Internal processes

and controls were dire.

Page 5: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

5

Year ended April 2012 Act. Net fee income £1.8m EBITDA £300k

This needed to double by 2015

Starting point for acceleration

Finance and

Compliance

One word - Shocking

Structure

• Not fit for purpose (Hybrid desks), limited perm billers in market

driven to perm• Too few vertical desks

EU Office

EU Office needed to perform or close

People

• These needed to double by April 2015• Senior team needed

to be better trained and developed.

Page 6: How to Scale a Business for Sustainable Growth and Acquisition

Think Big; Act BoldMISSION STATEMENT

To double Net Fee Income by 2015 by diversification of services, expansion of geographical locations and investment in people

Page 7: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

7

CEO/COO – Work on Your Business Not In Your Business

2011 2012 2013 2014 2015

Jan/June 2012 business restructure/headcount expansion/vertical desk

Sept 2012 F.C and F.D brought In, helped re-calibrate focus and address overhead and compliance issues

June/July 2012 CEO returns – focus becomes confused again

Feb 2013 Founder/CEO works limited hours/works from home/NED comes on board

April 2013 House Contractors not paid on/bonus scheme restructured

Oct 2013 Business approached by potential acquirer

Dec 2013 robust overhead review and rationalization

Jan 2014 continued drive on headcount/ training/expansion of vertical desks

April 14 Yvette Cleland CEOGlen Hall COO

May/June/July/Aug/Sep Continued scaling of heads/vertical desks/skills/engagement

Feb 14 CEO/Founder exits business to allow current team to move business forward

Oct 2014 Quercus appointed and IM worked upon

Nov 2014 YC/GH promoting business

May 2013 Salary Survey launched

Page 8: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

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Clinical Professionals: Financial Performance

Year endedApril

Net Fee Income

EBITDA

Clinical Professionals was sold in Sept. 2015. [Prior to this growth was held back]

£1.8m

£300k

£2.2m

£550k

£3.2m

£600k

£4.3m

£1.0m

£5.0m

£1.4m

2012 Act. 2013 Act. 2014 Act. 2015 Act. 2016 Forecast

Page 9: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

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Proper advisers hired: Audit, Legal,

Corporate Finance, Compliance

Growth balanced against

profit and cash flow

Communication Plans with Staff

External Awards

Getting the heads on board/Focusing

on engagement

Business re-organized (top to bottom)

Strengthened Back office, proper management accounts,

budgets, forecasts put in place

Areas of focus That Were Key to Scaling the Business

Page 10: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

10Outcome and ImpactChairman of APSCo Miles

Hunt became our NEDHeadcount/engaged people/CSR/

USP - Graduate Academy

USP - Salary Survey has become a hard back book and benchmark for IndustryEU office became

profitable 2014

Achieved successful sale of business Sept 2015 90 Heads in business by April 2016 and are

now opening offices in NY and Honk Kong and now have access to Global RPO vehicle

2012-16 Perm Growth 260%2012-16 Contract Growth 109%

Page 12: How to Scale a Business for Sustainable Growth and Acquisition

Europe’s Leading Life Science Staffing Partner

12

Wisdom is Found Only in TruthMake sure you have the right adviser, we had exceptional advisors in Quercus

Lawyers – make sure you select well

Make sure your “House is in order”

Zero attrition post acquisition

We didn’t accelerate our contract heads quickly enough – we have now

Relationships fray and emotions run high


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