Managed Cloud Database Services Delivering the best of On-premise and Cloud
Ana Patrícia Carvalho Solutions Director, Brazil Oracle Managed Cloud Services June, 24, 2015
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Agenda
Oracle Managed Cloud Services - Overview
Managed Cloud Database Service (MCDS) - Overview
Managed Cloud Database Services – Deployment & Delivery Approach
Oracle Managed Cloud Services – References
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Oracle Cloud
Consume Oracle as subscription-based services
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Private Cloud
Build and manage your own cloud using Oracle cloud products
Oracle Cloud Solutions Oracle Managed Cloud Services is the on-ramp to the Cloud for Oracle customers
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Applications to Disk – Singular Focus on Oracle “Red” Stack
Oracle Advantage: Broad Cloud Solution Portfolio
vs.
• Availability SLAs
• Accelerated upgrades
• Certified configurations optimized across stack
• Advanced SIEM with predictive incident management
• Go-Live Center reduces post-go-live issues 54%
• Unique connections to Product Support and Development
@Oracle or @Partner – Single Point of Accountability
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Hundreds of change projects executed successfully
Up to
5.34 billion database transactions per hour
41+ petabytes of managed storage
World’s largest Oracle VM and Linux grid
Oracle Managed Cloud Services - Massive Scale
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Agenda
Oracle Managed Cloud Services - Overview
Managed Cloud Database Service (MCDS) - Overview
Managed Cloud Database Services – Deployment & Delivery Approach
Oracle Managed Cloud Services – References
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Managed Cloud Database Services - Overview
• Out-of-the-box on-premise Database Cloud Solution
• Fully managed end-to-end by Oracle
• Deliver the benefits of a Public Cloud
• Retain the benefits of On-premise systems
• Aligned with Oracle strategic imperatives
• Best-of-breed hardware, software, support and services at consuption based pricing
All the Benefits of a Public Database Cloud Delivered On-premise
Customer Internal Network and Applications
Oracle Remote Management
OMCS Integration Platform
Customer Data Center
Managed Private
Database Cloud
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• Self-service Portal
• Rapid Provisioning
• Elastic Scaling
Agility • Standardization
• Consolidation
• Consumption billing
• Chargeback
Cost Service Levels
• Engineered Systems based infrastructure
• Increased Availability
• High Performance
Risk
• Best-in-class Security
• Multi-level security model based on data sensitivity
• Regulatory Compliance - PCI, PII, PHI, ITAR, FedRamp, etc.
Integration
• IT Systems integration
• Cross Cloud Integration
• APIs to Integrate with existing ITSM
IT Efficiency
• Focus on core competence
• Business Enabler vs. Cost Center
Managed Cloud Database Services – Overview Managed Cloud Database Services – Key Value Drivers
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Managed Cloud Database Services - Overview
Managed DB Cloud
Deployment
(End-user driven)
Self-Service Provisioning
Traditional DB
Deployment
(Admin driven)
Middleware
OS/Machines
Database
Specify and procure
hardware
Configure hardware
Deploy hardware
Deploy middleware and
database
Deploy app and configure
settings
Add hardware and reconfigure
stack as demand grows
DEPLOYMENT
PORTAL
Request Database
Deployment via Cloud
Adjust capacity as
demand changes
Retire DB when not
needed
User unaware of
underlying infra
Databases
Managed Database Model vs. Traditional Database Management Model
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Database or Hardware Consolidation
Development & Test
Lower CapEx & OpEx
Increase utilization & efficiency
Elastic scale
Develop/test solutions faster
Boost developer productivity
Maximize hardware utilization
Managed Cloud Database Services – Typical Use Cases Standardized Platform for Database Consolidation and Rapid Provisioning
New Application Deployment
Deploy app on flexible, standard DB platform
Accelerate time to deployment
Extended MCS for Apps Mng
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Managed Cloud Database Services - Overview
Self Service/ Service Catalog
Rapid Provisioning
Metered Usage Chargeback / Showback
Elastic Scaling
APIs for 3rd Party ITSM Integration
Multi-level Security Model
Performance Optimization
ITILv3 Lifecycle Management
Latest HW/SW Currency
Single Point of Contact
Availability & Support SLAs
All the capabilities of a Database Cloud Service
Retain Benefits of On-premise Deployments
Managed end-to-end by Oracle
Consumption based single-vendor offer- one price, one contract and one invoice
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Agenda
Oracle Managed Cloud Services - Overview
Managed Cloud Database Service (MCDS) - Overview
Managed Cloud Database Services – Deployment & Delivery Approach
Oracle Managed Cloud Services – References
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Cloud Architecture
• DB estate assessment - #DBs, Size, Workloads, SLAs
• Security & Compliance requirements
• On-premise ITSM integration needs
• HW sizing and deployment architecture
Infrastructure
• Engineered Systems based - Exadata, Supercluster, ODA, ZFS
• Self-contained Cloud Module - Switches, Firewall, VPN
• Cloud Management Framework - OEM 12c, Integration APIs, Chargeback Rules
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Managed Cloud Database Services - Deployment Build a Fully Managed Private DB Cloud with Best-of-breed Oracle Technologies
Migrations & Upgrades
• HW migration to Eng Systems
• OS migration to OEL or Solaris
• Database migration and upgrade
Baseline Security
• Hardened OS and DB images
• Configuration of Firewall and VPN
• Native auditing of DBA activity
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Managed Cloud Database Services - Deployment API-driven Integration with On-premise ITSM and Oracle Datacenter
• Transparent delivery of Services
• Service catalog fulfillment
• Integration with OMCS Centralized Management Grid
• Integration APIs for 3rd party ITSM
• Oracle Pulse integration for Reporting & Dashboards
VPN
Oracle Pulse
Self-service, Reports (Chargeback, Availability,
Storage, DB and Host metrics)
DB Cloud OMCS Cloud Integration Platform
Customer Datacenter
ITSM Portal
Oracle Datacenter
Tape Backup (Customer)
Fu
lfill
men
t
AP
Is
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Consuming from the Cloud
• Self-service Portal - Oracle or 3rd Party Portal
• Service Catalog
Managing the Cloud
• Core Services - Infrastructure and DB Lifecycle
Management
• Extended Services - Migrations/Upgrades, DR, Enhanced
Security Services, PCI/HIPAA Compliance
Customized Governance
• Account Management
• Service Management
• Project Management
Managed Cloud Database Services - Delivery Approach Leverage Oracle Managed Cloud Services Best Practices
One Contract
• Minimum Monthly Fees
•Per-DB fee based on Size, SLA, and Security Level
•Monthly Metering of DBs deployed
•Single contract, Simplyfied Invoicing
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• Support for role based access
• Services rendered via a “Service Catalog”
• Enable Rapid Provisioning of DBs
• Integrated DB Lifecycle Management
• Reporting & Dashboards
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MCDS Delivery Approach - Self-Service Portal Enable Access to Standardized Services for Repeatable and Predictable Results
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MCDS Delivery Approach - Service Catalog
Small Medium Large X-Large 2X-Large
Compute 1 Core 2 Cores 4 Cores 8 Cores 16 Cores
Memory 8 GB 16 GB 32 GB 64 GB 128 GB
Storage (GB) 200 500 1000 4000 8000
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DB Size
Tiered SLAs
Security
Bronze Silver Gold Platinum Diamond
Level 1 Level 2 Level 3 Level 4
Any DB Size can be paired with any of the 5 Service Levels
Any DB Size / SLA can be paired with any Security Level
Storage can be customized
Offers Choice of DB Size, SLA and Security Levels
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MCDS Delivery Approach - Service Catalog
Business Service Catalog Bronze Silver Gold Platinum Diamond
Local Availability Best effort 95% 99.5% 99.9% 99.99%
Maintenance Windows Every 6 months Every Qtr Every Qtr +On Demand Every Qtr + On Demand Every Qtr + On Demand
Disaster Recovery (Optional)
RTO N/A 5 day 4 hours 2 hours 1 hour RPO N/A 1 day 1 hour < 1 min < 1 min
Backup Weekly Full,
Daily incr Weekly full,
Daily incr Weekly full,
Daily incr Weekly full, Daily incr,
Flashback logs Weekly full, Daily incr,
Flashback logs
Service Desk Hours 8 x 5 8 x 6 24 x 7 x 365 24 x 7 x 365 24 x 7 x 365
Alert and Response Time SR1 <= 4 hours SR2 <= 1 day
SR1 <= 1 hour SR2 <= 4 hours
SR1 <= 15mins SR2 <= 4 hours
SR1 <= 15mins SR2 <= 2 hours
SR1 <= 15mins SR2 <= 1 hours
DB Provisioning Time <= 1 hr <= 3 hrs <= 4 hrs <= 8 hrs <= 24 hours
Database Version 11g, 12c 11g, 12c 11g, 12c 11g, 12c 11g, 12c
Security Level 1 (Default Security for all Service Tiers)
Technical Service Catalog Bronze Silver Gold Platinum Diamond
Database Deployment
Local Primary Single Instance RAC 1-Node 2-Node RAC 2-Node RAC, N+1 2-Node RAC, N+1
Local Standby None None None None 2-Node RAC, N+1
Remote Standby None RAC 1-Node 2-Node RAC 2-Node RAC, N+1 2-Node RAC, N+1
Storage Mirroring Dual Dual Triple Triple Triple
Database Entity Instance, PDB Instance, PDB Instance, PDB Instance, PDB Instance, PDB
Disaster Recovery N/A Dataguard Dataguard Active Dataguard Active Dataguard -
FarSync
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Self-service U
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Separate Business & Technical Catalogs
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MCDS Delivery Approach - Service Catalog Multi-level Security Model Based on Degree of Data Sensitivity
Technical Service Catalog
Level 1 Secure Configuration
Level 2 (+ Level 1) Data Security
Level 3 (+ Level 2) Access Control
Level 4 (+ Level 3) Monitor & Block
Preventive Hardened OS and DB image SSL ASO (TDE)
Database Vault
ASO (Data Redaction), EM Data Masking &
Subsetting Pack
Detective Native Database Auditing Native Database Auditing Audit vault Audit Vault
Administrative EM Configuration & Compliance DB Security Assessment
Service Security Management Program
Security Management Program
Business Service Catalog
Level 1 Secure Configuration
Level 2 (+ Level 1) Data Security
Level 3 (+ Level 2) Access Control
Level 4 (+ Level 3) Monitor & Block
Data Classification Public Data Corporate Internal Data Restricted (PII, Financial Info) Highly Restricted (Source
Code, M&A)
Preventive Hardened Configuration Hardened Configuration
Network Encryption
DB Encryption Service, DB Vaulting Service ( Block DBA
Access to sensitive data)
Data Redaction Service, Data Masking Service
Detective Logging DBA activity Logging DBA activity DB Auditing Service DB Auditing Service
Administrative Compliance Check for
configuration & patching DB Security Assessment Service Security Management Program Security Management Program
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Self-service U
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• Assign Cost centers to HW Infrastructure
• Metering and chargeback based on:
– #DBs, DB Size, Service Level, and Security Level
• Role-based Chargeback Trends & Reports
• APIs for integration with billing systems
MCDS Delivery Approach - Metering and Chargeback Single Pane Visibility into Deployed DB Consumption, Cost Transparency at LOB Level
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Lifecycle Management from DB-to-Disk as Part of Core Services
Architecture Advisory
Initialization & Setup
Transition Services
Self-service Portal & Service Catalog
Reporting & Dashboards
DB Provisioning / De-provisioning
Monitoring / Incident Mgmt
Patching / Change Mgmt
Backup & Restore
Level 1 Security
Capacity Mgmt
Metering & Chargeback
Integration APIs
MCDS Delivery Approach – Managing The Cloud
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Extended Services - Available via Amendment to Base Contract
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Integration with on-premise ITSM
Database Migrations and Upgrades
Disaster Recovery
Oracle Application Management
Off-schedule Backup and Restore
Load Testing
Premium Security Services (Levels 2, 3, and 4)
PCI and HIPAA Compliance Services
MCDS Delivery Approach – Managing The Cloud
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Account Mgmt
• Plan and strategize
• Solution new ideas
• Your Direction – Oracle Direction
• Conduct business reviews
Service Mgmt
• Day to Day work
• Capacity planning
• Plan, schedule & monitor events
• Conduct periodic service reviews
Project Mgmt
• Plan and deliver
• Communicate status, issues
• Staff and manage
• Drive solutions, standards, savings
Governance Services - Single Point of Contact, Virtual CIO
MCDS Delivery Approach – Managing The Cloud
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Pricing
• Minimum Monthly Fees
• Per-DB fee based on Size, SLA, and Security Level
• Monthly Metering of DBs deployed
• Invoice the higher of minimum fees or DB fees
Invoicing
• Line items for Minimum Fees and Overages
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Contracting
• Single Service Contract
• Supporting exhibits for HW/SW
Consumption Pricing , Single Contract and Simplified Invoice
MCDS Delivery Approach – Managing The Cloud
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MCDS Pricing: Typical Example of What’s Included
Hardware
• Engineered Systems - Exadata, Supercluster, ZFS Storage
• Commodity Servers
•VPN
Software *
• Eng Systems Operating Software - Exadata Storage SW License
• EM 12c Cloud Management Pack
Technical Support
• Premier Support for HW
• Premier Support for SW
Managed Cloud Services
• Core Services
• Extended Services (Optional) - Available via Base Contract Amendment
• Tiered Governance
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Integrated Package of Hardware, Software, Support, and Managed Cloud Services
* DB Licenses are not required if Customers have ULA
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Agenda
Oracle Managed Cloud Services - Overview
Managed Cloud Database Service (MCDS) - Overview
Managed Cloud Database Services – Deployment & Delivery Approach
Oracle Managed Cloud Services – References
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Oracle Managed Cloud Services Customers
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Oracle Managed Cloud Services Award Winning Service Excellence and Customer Value Leadership
2014 North American Managed Cloud Customer Value Leadership Award from business consulting firm Frost & Sullivan
• OMCS was the clear winner – receiving an “exceptional” rating in 9 out of 10 evaluation categories
“Oracle’s customer focus is unmatched in the managed cloud market”
2014 Outsourcing Excellence Award – Best ITO Infrastructure from thought leadership firm Outsourcing Center
• 2013 Winner – Best Cloud
“…full software and hardware platform refresh…zero priority 1 issues during the go-live and stabilization period”
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Questions and Answers
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