How to Use the PowerPoint Template - Oracle Roadmap – Endurance with Agility 12 2015 2016 2019...

Siebel CRM The Future of Siebel Strategy and Roadmap For the Worlds Most Complete CRM

Uma Welingkar Sr Dir Oracle Development George Jacob GVP CRM Apps September 2014

Copyright copy 2014 Oracle andor its affiliates All rights reserved |


Safe Harbor Statement

The following is intended to outline our general product direction It is intended for information purposes only and may not be incorporated into any contract It is not a commitment to deliver any material code or functionality and should not be relied upon in making purchasing decisions The development release and timing of any features or functionality described for Oraclersquos products remains at the sole discretion of Oracle


Program Agenda

Oracle CX Strategy

Siebel Strategy and Roadmap

Siebel Highlights

Oracle Technology Uptake

Summary

1

2

3

4

5


Oracle CX Strategy Overview

Oracle Confidential ndash Restricted 5

Copyright copy 2014 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash InternalRestrictedHighly Restricted 6

social

mobile

y-gen

self discovery

buying

learning

targets

choice

value

expectation

information

Your Customer has

CHANGED

Copyright copy 2014 Oracle andor its affiliates All rights reserved | 7

Complete Customer Experience Platform

Oracle Customer Experience

Oracle Marketing

Integrated Customer Experience Foundation

Social Network Mobile Integrations

Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social

Analytic KPIs amp Dashboards

Predictive Analytics

Siebel CRM


Complete Applications





bull ~20 year history of

delivering best-in-class

CRM solutions

bull 21 Industry specific

business processes

bull 22 languages supported

in a single repository

Rich History Strong Future


Customer Momentum and Support Timelines

11 Oracle Confidential ndash Restricted

Working With Siebel 81x82x


Siebel Roadmap ndash Endurance with Agility

12

2022+ 2015 2016 2019

Annual Innovation Packs (IPs) Monthly Patch Sets

2013 2014 2017 2018

Applications Unlimited

IP2013

IP2014 Upcoming release

IP2015 0-12 months

IP2016

IP2017

IP2018

Oracle Confidential ndash Restricted

2020 2021

IP2019

IP2020 IP2022+

IP2021

Copyright copy 2014 Oracle andor its affiliates All rights reserved | Oracle Confidential ndash Restricted 13

Simplicity with Sophistication

Customer Experience

Industry Innovation

Business Agility

Engineered Systems


Oracle Applications Current Release and Roadmap

Restricted to event use only 14

Siebel CRM

Customer Experience

bull New customer self-service and PRM applications that

deliver a more modern and intuitive user experience

bull New complete cross-channel commerce capabilities for a

consistent and enhanced customer experience

bull New mobile applications framework for both

connecteddisconnected modes for Sales and Service

Industry Innovation

bull New Telco subscription management user experience for

Communications that increases customer satisfaction

bull New embedded billing insightanalytics and multi-site

ordering for service companies including Utilities

bull Improved citizen experience and case processing for Public

Sector

bull New function space diary for Hospitality

bull New Life Sciences and Field Service mobile solutions

Increased Agility

bull Enhanced personalization and ability to change look and

feel of applications by business users

bull Improved application life cycle management ndash ease of

development (IRM) deployment and diagnostics

bull Streamlined installation and patching with a simple wizard

based solution

Customer Experience bull New persona driven UI based on roles to enhance usability

and improve productivity for multiple browsers and devices bull New applications that promote intelligent cross-channel

customer interactions through Next Best Action framework bull New Contact Center UI for cross-channel Service (Sales

Service Social Chat) A more engaging user experience for reps and agents for all types of Contact Centers

Industry Innovation bull Life Sciences mobile application focusing on the daily role of

a Pharma rep with enhanced content delivery bull Clinical solutions with Risk-Based Monitoring for Trip Report bull New Financial Services mobile application that improves

Sales effectiveness with Needs Analysis bull New Public Sector customer self-service portal with

screening for services knowledge management and social engagement also enabled for mobile devices

bull New process for Telco doubling order capture efficiency

Increased Agility bull Responsive Web Design that allows users to create views

once and deploy across desktops and mobile devices bull Annual innovation packs and prescriptive incremental

monthly patching process providing innovation stability and recommended solutions for your business

bull Cloud integrations with Marketing Sales Service and Social

Customer Experience bull Enable Sales and Service to collaborate improving customer

experience while providing engagement transparency bull Call Center stability with the agility of Cloud Knowledge

Self-Service and Chat for memorable customer experiences bull Present digital corporate assets interactively using

eDetailing with session response tracking and reporting bull Enhanced search experience intuitive catalog search and

visualization of optionsresults for quicker search analysis Industry Innovation bull Enhanced Public Sector portal for cross-channel with online

applications and eligibility determination bull New Telco app to increase productivity in the Contact

Center Dynamic Bundling to simplify deal configuration bull New Retail Execution application supporting call-to-order-

to-cash for Consumer Goods including Direct Store Delivery Support for Disconnected Mobile Users

Increased Agility bull New Open Interface framework for cloud integrations bull Agile Siebel Configuration amp Deployment with business user

driven application configuration bull Leverage the power of in-memory database for improved

real-time performance with ad-hoc queries bull Embedded EDQ and Data Governance Management

Reporting for improved master data management

Current Release Q3 2014

Whatrsquos Next 0-12 month planning cycle

Future Directions Post 12 month planning cycle

Siebel CRM


Features Planned for IP-2014

15

IP-2014


Customer Experience bull New re-designed UI for Siebel applications for both desktop and tablets bull Open UI

bull Hierarchy View for Account Contact amp org chart and organizational views inline editing and attachments iHelp and Smartscript designer bull Marketing ampLoyalty Program Designer bull Barcode scanning with global search and Print and email Invoice and Signature capture bull Product Configurator administration amp Quote and Order Home Pages

bull Hybrid Mobile applications using MAF bull Enhanced performance and usability with disconnected applications bull CRM Desktop to support Service interactions bull Social Data profiling (MDMCRM)

Industry Innovations bull Subscription Management for Communications bull Life Sciences Mobile solution with content presentation using edetailing bull Relationship banker tablet solution with needs analysis bull New Public Sector Self-Service solution for Eligibility determination bull New clinical Risk based Trip monitoring and integrated Health Sciences Solution bull CRMDesktop application for Financial Services (Banking and Insurance)

Business Agility bull Responsive Web Design that allows users to create views once and deploy across desktops and mobile devices bull Usability improvements for InstallPatching and Upgrade process bull Annual innovation packs and prescriptive incremental monthly patching process providing stability and recommended solutions for your business bull Intelligent interactions with Next Best Action bull Oracle CX integrations bring the agility of cloud for Siebel customers across Marketing Sales Service and Social


Features DeliveredPlanned

16

IP-2013 IP-2014 IP-2012


bull Open UI ndash Framework including CTI Smart Script TBUI Email Response

bull Connected Mobile Solution bull Sales Service Industry

Solutions (LS amp CG) bull CRM Desktop for Lotus Notes bull Real-time rewards and

recognition with high performance loyalty engine

bull Eligibility and Effective Dating enhancements for Public Sector

bull Complex Trials and Trip Reports for Clinical

bull High Availability upgrade and Single Step SEA-gtSIA upgrade

bull Deployment and Diagnostics for Operational Excellence

bull Open UI - Customer Dashboard Scheduling Search Reports Scheduling and Parameterization Product catalog renderer

bull New customer Self-service and PRM applications bull Intelligent offer presentment and execution with Next Best Action

framework bull Advanced Scheduling and Dispatching ndash ORS 21 integration bull Deeper Loyalty ndash 822 solution Complete Meeting Packages bull Datamodel for Social profiles -listening solution for Service with

Knowledge Mgmt SRM with Social Media Marketing bull EDQ Long Term Integration Child Survivorship Child Cross referencing

and Hierarchy enhancements

bull New complete cross-channel commerce capabilities with integrations to Oracle Commerce

bull Advanced Promotions Response Action Framework for CMU bull AIA - Concept to Cash Enhancements Siebel Fleet Mgmt and Comms

113 bull Disconnected Mobile for Field Service and Field Sales and Life Sciences bull Citizen Self-Service and Eligibility including eService Hierarchical State

Model Accessibility with Open UI Self-Service with OPA bull Multi-Site Ordering for Utilities bull Function space diary and Loyalty for Hospitality bull Improved application life cycle management ndash ease of development

(IRM) deployment and diagnostics

bull New re-designed UI for Siebel applications for both desktop and tablets

bull Open UI ndash Hierarchy View for Account Contact amp org chart and organizational views inline editing and attachments iHelp and Smartscript designer

bull Hybrid Mobile applications using MAF bull Barcode scanning with global search and Print and email

Invoice and Signature capture bull Product configurator administration amp Quote and Order

Home Pages bull Marketing ampLoyalty Program Designer bull CRMDesktop application for Fins and Service

bull Social Data profiling (MDMCRM) bull Intelligent interactions with NBA framework bull Disconnected Mobile enhancements ndash synchronization

diagnostics bull Subscription Management for Communications bull Life Sciences Mobile solution with edetailing bull Relationship banker tablet solution with needs analysis bull New Public Sector Self-Service solution for Eligibility

determination bull New clinical Risk based Trip monitoring and integrated Health

Sciences Solution


Siebel Highlights Innovation IP2014 and Beyond



Customer Experience


Open UI ndash By Features

Usability and Productivity bullCTI Email Response Notifications bullCalendar ndashDaily Weekly Monthly completely configurable bullSiebel Search bullChart and Reports bullProduct Configurator MVGs Textboxes bullSmart Script TBUI bullFile attachments with drag and drop capabilities bullCurrency datetime controls bullCustomer Dashboard bullAccessibility bullSiteMap filtering

Business Agility ndash Runtime Configuration bullChange look and feel of applications based on color themes navigation ndash tab versus menu navigation bullSet theme by user preference

IP-2012 and Spring 2013

Usability and Productivity bullBinocular Find and Search ndash single navigation paradigm bullSiebel Chat bullPromotion configuration and catalog for COM bullDispatch board for agents bullDrag and Drop framework ndash integrated with shopping cart and calendar appts bullPartner Relationship Management bullSelf-Service applications bullRedesigned Siebel Marketing and loyalty bullFunction space diary for event management bullSelf-Service Registration

Business Agility ndash Runtime Configuration bullChange Look and feel of applets and views bullAbility to create application look and feel by Roles Responsibilities and User groups

IP-2013

Usability and Productivity bull iHelp bullGantt Chart and Resource Scheduler bullHierarchy View for Account Contact amp org chart bullOrganizational Analysis View bull Inline editing for attachments amp Correspondence bullBarcode scanning with global search bullProduct Configurator administration bullNotifications for Universal Inbox bullQuote and Order Home Pages bullSmartscript designer bullMarketing Program Designer bullPrint and email Invoice and Signature capture

Business Agility ndash Runtime Configuration bullResponsive Web design bullAbility to create views once and deploy across desktops and tablets

Roadmap


User Interface

bull New context Sensitive navigation

bull Collapsible Content menus

bull Device friendly design

New User Interface professionally re-designed across the application


Mobile ndash Disconnected

bull Hybrid Application delivered based on Oracle Mobile Application Framework

bull Improved Synchronization for performance

bull Content driven applications with edetailing

Enhanced Disconnected solution focused on the day in the life of a mobile user

Application download from App store

Content available in application

3 different sync options based on user needs


CRM Desktop

23

bull Service Applications with Field Service

bull New Fins Application with Call reporting

bull Outlook 2013(32 or 64 bit) Lotus Notes 853(32 bit)

Embedded CRM in the desktop application ndash MS Outlook or Lotus Notes

Financial Objects with call reporting

Service requests with activities attachments and product details


Customer Experience with Cloud Applications

24

bull Modern Insight driven Sales and Digital Marketing

bull Self-Service with multi-channel support

bull Social Insight and Collaboration

Extend Siebel with CX Cloud Solutions

Simplified insight driven Sales Cloud

Multi-channels self-service capabilities including knowledge with Service cloud

Digital body language with social marketing


Energy Education amp

Research Commrsquos Commrsquol Banking Chemicals

Aerospace amp

Defense Automotive

Eng amp Const High Tech Industrial Mfg Insurance amp

Health Life Sciences Logistics Media amp Ent

Natural

Resources Oil amp Gas Prof Services Public Sector Travel amp Transp Utilities Wealth Mgmt

Industry Innovations


Communications

bull Guides users through operations

bull Minimized number of clicks

bull Touch-screen friendly user interface

Managing telecommunications customer subscription processes


Financial Services

bull Home view based on dayrsquos top activities

bull 360deg Customer View with needs Analysis

bull Account Origination

Mobile Relationship Banker Application

Bankerrsquos view with top activities opptys and approvals

Customer 360 view with one click to kick off lsquoneeds analysisrsquo


Public Sector

bull Streamlined user experience

bull Eligibility determination engine powered by OPA

bull Complete Application process flow

World Class Citizen Self-Service Portal driven by OPA

Single view with all information for citizens

Screening process to walk through benefits

Eligibility determination complete


Business Agility


Install Patching and IRM

bull Simplified - Efficient reliable and consistent solution for both new and patch installs

bull Simplified IRM process for repository Uptake

bull Simplified Configuration with enhanced user input validation

Easy uptake of Innovation Packs


Oracle Policy Automation

Benefits of implementing policy automation

bull Single definition of rules across the enterprise

bull Change rules without affecting the enterprise

bull Meta-data driven connector for simplified rules definition

Reducing Risk Cost and Time to Market


Run-time Configuration

bull NO more SRF and Web Templates

bull Drag and Drop Web Template development

bull Multi-User development environment

Web based IDE with Meta-data based configuration changes

Web based IDE Siebel Tools within the UI

Metadata based SRF with version control


Single Unified Tools on the Web

bull Developer

bull Quality Assurance

bull User Acceptance

bull Business Owner

bull Business User

Siebel Tools re-imagined role based IDE from the developer to the end-user

Go into Developer Mode

View Fields etc that can be added

Drag field into applet

Review changes in app with single

clock

Publish changes to QA for testing


Technology Uptake and Siebel



Siebel Accelerators with OATS

bull Packaged Siebel Test Automation Interfaces and Objects (STAO)

bull Functional Testing suite for Open UI and HI

bull Load Testing suite for internal PSR testing

Optimized Testing of Siebel Applications


Oracle 12c Database In-Memory

bull Improved performance using ad-hoc queries with Siebel Search

bull High-performance and low usage of database and system resources

bull Eliminates the impact of long-running queries in production

Case Study bull Tech Support Engineer uses keyword search to look for existing SRs to find a possible match bull Keyword searches are simulated in the context of a large-scale Siebel Contact Center

The advantages of Oracle 12c Database In-memory with Siebel


Performance Optimization

1 HW Configuration - Call Center 3 nodes of ELX3 amp 1 node EDX3 Order Management3 nodes of ELX3 amp 1 node EDX3 Loyalty Accrual WS 8 nodes of ELX3 amp 1 node EDX3 2 Actual results may vary based on a broad range of implementation-specific factors such as transaction mix hardware platform network parameters and database size Oracle does not warrant or guarantee that customers will obtain the same or similar results

Siebel performance amp scalability satisfies the most demanding requirements

bull Scaled up to 40000+ users in a Contact Center scenario

bull Future growth assured with Linear scalability for Order Capture

bull Zero-think time achieved with Loyalty engine optimization


Summary



Key Takeaways

Oracle is Committed to Siebel and is delivering many New Product Innovations

There is a Rich Product Roadmap focused on Simplicity while harnessing the underlying sophisticated solution

Leverage Siebelrsquos data-model and industry modeled business logic with Oraclersquos CX cloud solutions




Siebel CRM Resources

Siebel CRM CX strategy solution information feature videos etc httpwwworaclecomusproductsapplicationssiebeloverviewindexhtml

Oracle Customer and Partner Success Stories (including Siebel CRM) httpwwworaclecomsearchcustomersbrowseNs=InDateMillis7C1ampNtt=Siebel

For support issues My Oracle Support - Support Issues (Doc ID 14664932) httpssupportoraclecomepmosfacesDocumentDisplayid=14664932

Oracle University ndash Latest TOIrsquos listed by Release httpwwworaclecomollsiebel



Safe Harbor Statement

The following is intended to outline our general product direction It is intended for information purposes only and may not be incorporated into any contract It is not a commitment to deliver any material code or functionality and should not be relied upon in making purchasing decisions The development release and timing of any features or functionality described for Oraclersquos products remains at the sole discretion of Oracle


Program Agenda

Oracle CX Strategy


Siebel Highlights


Summary

1

2

3

4

5





social

mobile

y-gen

self discovery

buying

learning

targets

choice

value

expectation

information

Your Customer has

CHANGED




Oracle Marketing



Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social



Siebel CRM









CRM solutions


business processes










12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














Program Agenda

Oracle CX Strategy


Siebel Highlights


Summary

1

2

3

4

5





social

mobile

y-gen

self discovery

buying

learning

targets

choice

value

expectation

information

Your Customer has

CHANGED




Oracle Marketing



Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social



Siebel CRM









CRM solutions


business processes










12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways

















social

mobile

y-gen

self discovery

buying

learning

targets

choice

value

expectation

information

Your Customer has

CHANGED




Oracle Marketing



Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social



Siebel CRM









CRM solutions


business processes










12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














social

mobile

y-gen

self discovery

buying

learning

targets

choice

value

expectation

information

Your Customer has

CHANGED




Oracle Marketing



Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social



Siebel CRM









CRM solutions


business processes










12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways
















Oracle Marketing



Oracle Sales

Oracle CPQ

Oracle Commerce

Oracle Service

Oracle Social



Siebel CRM









CRM solutions


business processes










12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways





















CRM solutions


business processes










12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways



















CRM solutions


business processes










12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways
















CRM solutions


business processes










12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways



















12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways















12

2022+ 2015 2016 2019


2013 2014 2017 2018


IP2013


IP2015 0-12 months

IP2016

IP2017

IP2018


2020 2021

IP2019

IP2020 IP2022+

IP2021



Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways















Customer Experience

Industry Innovation

Business Agility

Engineered Systems




Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways
















Siebel CRM

Customer Experience







Industry Innovation






Sector



Increased Agility






based solution





























Siebel CRM



15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways















15

IP-2014









16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways















16

IP-2013 IP-2014 IP-2012




























Sciences Solution





Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways

















Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














Customer Experience








IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways




















IP-2013



Roadmap


User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














User Interface















CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways























CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














CRM Desktop

23









24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways















24











Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways
















Aerospace amp

Defense Automotive



Natural




Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














Communications






Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














Financial Services








Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














Public Sector









Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways














Business Agility
























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways




































bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways






























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways























bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways















bull Developer



bull Business Owner

bull Business User






clock


























Summary



Key Takeaways





































Summary



Key Takeaways


































Summary



Key Takeaways




























Summary



Key Takeaways





















Summary



Key Takeaways














Summary



Key Takeaways














Key Takeaways






















Date post:	04-Apr-2018
Category:	Documents
Upload:	trinhcong
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