Date post: | 23-Jan-2015 |
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Technology |
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How to Win
with Social Media
data driven use cases
for PR, Marketing & Sales 5 Image (cc) by mkh marketing
Bastian Karweg @bkarweg
@echobot Hall 6 – C043
@echobot
300+ clients
Hall 6 – C043
introduction
why Social Media is hard
why we need a new approach
5 winning strategies /use cases
a revelation
agenda
Image (cc) by Jason A. Howie
(cc) http://www.flickr.com/photos/thomashawk/2390141641
a personal story
1999
(cc) http://www.flickr.com/photos/thomashawk/2390141641
a personal story
(cc) http://www.flickr.com/photos/thomashawk/2390141641
a personal story
instantly connected instant communication instant global competition
The internet has changed people
(cc) by anurag agnihotri on flickr
Digital natives
(cc) http://www.flickr.com/photos/umpcportal/4581962986
(c) http://www.b2bento.com/infographic-quickstart-guide-to-social-media-for-business/
Business Social Media
How to get fans for my brand?
How to actively engage them?
How to launch a viral campaign?
How to manage different channels?
How to cope with mobile?
How to maximize social-Ad-ROI?
How to measure social reach?
Common questions
Image (cc) by mkh marketing
Image (cc) towneplaceturningpoint.com
PAID OWNED
EARNED
campaigns limited time
made by professionals
create content become an expert promote your stuff
created and/or shared by people „free“ distribution
stay real and authentic
shares, likes,
upvotes
engage the community
How it is supposed to work
automation seo
Much like in music
indie hits
viral success
big money
high quality
Image (cc) by keoni101 on flickr
(cc) by anurag agnihotri on flickr
why Social Media can be hard ?
You are a small or medium sized company
with limited resources
Your product or service isn‘t particularly sexy
You are in the B2B space
You don‘t know how to engage your clients in
participating (e.g. to build a community)
• „Oh“ this YouTube thing really works – let‘s shoot a
quick video
• „Oh“ there is a complaint – let‘s answer it
• „Oh“ we gathered some fans lets send them some info
• „Oh“ Facebook is offering to targeted ads – let‘s build a
social media campaign
Result = reactive approach !
Sales-Leads
client creates a video
© http://www.flickr.com/photos/rosauraochoa/3256859352
• Good content is hard to come by
• Promoting your stuff is even harder
• Not everybody has the persistence
• There are no guarantees that it will work
But what about
„Inbound Marketing“ .!?
(cc) by aBen Chau on flickr
Image (cc) by paul-simpson.org
Google today:
Image (cc) by Michael Malz
How to be successful?
s.th. that also works for small
and medium sized companies
s.th. that also works for B2B
more control over what happens
fair effort -> high outcome
s.th. that maybe really works!
wishlist
A radically new approach:
Image (cc) by Ryan McFarland
„agile social media“
Big Data
seize hidden
opportunities
ignore obvious
challenges
Image by namonitore.ru
Help your business by helping others
Image (cc) by DVIDSHUB on flickr
Specific actions to get measurable results
Image (cc) by Jan Kalab on flickr
Go out and get them!
Sales-Leads
© http://www.flickr.com/photos/rosauraochoa/3256859352
1 Opportunity mining
All are hints that
a new gym or
day-care is about
to be build!
potential contract
value between
10K€ and 100K€
per relevant
tweet !
mining twitter 1
95% of them relevant, yet
40% completely unknown
Opportunities for new
business doubled!
They sell furniture and
toys to kindergarden and
childs day cares.
Over several weeks we
delivered new sales leads.
digging deeper 1
Ask yourself: who exactly are your customers?
Which events cause them to need the product or
service you are offering?
How can I detect that such an event is happening?
Approach promptly and use the given context.
how to mine opportunities? 1
Think outside the box!
> 1.500 new buildings or rennovations announced
> 8.000 websites launched or relaunch
> 4.500 changes in leadership positions
> 800 startups make their first public appearance
> 1.500 people need help with webdesign
> 600 companies started looking for developers
Let‘s talk some numbers 1
Echobot technology extracts „trigger events“ from millions
of sources everyday. (Stats for Germany during the last 30
days):
• many have interns or secretaries google for information
• If you stumble upon something worthwile you forward it via
email to the responsible person
• Many of you might also have a google alert on some hot
topics
But almost nobody does it companywide, systematically,
regularly and with a highly consistent output
Another hint: Google Alerts do not include social posts
You probably already doing it 1
2 Social Sales
Not only to use social media tools to find
„trigger events“, but also to talk back to
them via the social channel.
Image (cc) by mkh marketing
2 Example by .com
Lead found!
Scoring
Engage
Success?
2 challenging
Only really works in twitter (public communication)
Uneasy on the prospect -> be nice, good opener
Several have tried, no success story to tell yet.
Difficult to do given German data privacy act!
(cc) http://www.flickr.com/photos/86399392@N00/109404349
3 proactive marketing
3 Challenging request
Problem: Novel product, sensitive area,
„nobody is looking for this, yet“.
with permission by united-signals.com
3 Agile approach
Goals: Lead people to the united signals website
Approach: Find and participate in conversations of target
customers about similar topics.
Be humble and helpful -> First give, then get.
Drop the name – let them find out about us.
Result: It works! Trust translates into clicks!
We uncover ~10 relevant conversations /day
Not really. You do need some kind of “content creation”. -> But no need of maintaining a Blog or CMS. No need to spread the word -> just tap into existing clickstreams By constantly working the relevant forums and blogs -> you gain more trust and it works even better Not even the need to put a backlick -> just gently pointing them in the right direction
3 Isn’t this inbound marketing or SEO?
© http://www.flickr.com/photos/johanl/4818276266
4 the conventional way
Send out press releases
Build a list of interesting journalists
Buy a mailing list from a list broker
Use distribution services and newswires
Anybody is doing this and the journalist might
not actually be interested in your topic at all.
Goal: Grab the right journalists who actually care about
these specific topics. (through web and social)
Don‘t stop just there, but expand to influencers, interest
groups, international science facilities and researchers.
4 agile public relations
4 agile public relations
Results: We uncovered 123 highly relevant contacts
Only 16% have previously known to the client.
PR letter opening rates nearly tripled and new
international relationships could be established.
5 Social CRM
Image (cc) by glad on flickr
5 360° information
Connect company news and social streams
Connect data about contacts from social networks
Analyze and aggregate the data into a dashboard
Deliver just the info you need to engage or close
the deal at the right time.
Know more about who he is and what he is currently
involved in.
Reduced
preparation
time
5 Integrated success
10+ <6 min.
Decreased cold
call rejection
rate
More
happy
sales reps
65% 52% mood
Image (cc) by Ben Kraan on flickr
Recap
• It can work for anybody
especially small and medium sized companies
• It can produce instant success
• it has almost no requirements –> you can start today
• It‘s cheap to do and cheap to try
• It‘s personal – about helping them
• You learn a lot about your business by constantly
looking at data and contacting people directly
Image (cc) by tombako the Jaguar on flickr
BIG SOCIAL DATA =
BIG OPPORTUNITY !
(cc) http://www.flickr.com/photos/fedewild/1062622680
One more thing...
Image (cc) by rosmary @flickr
SALES
BOOST
MARKETING
BOOST
PR
BOOST
uncover untapped opportunities!
Get your first 20 social
media leads for free! www.echoboost.de
Image (c) by Sergey Nivens on fotolia