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The Story behind Travelport Mobile Agent, a great mobile app dedicated to Travel Agents And about why everyone is still marveled about it ☺
The Story behind Travelport Mobile Agent, a great mobile app dedicated to Travel Agents
And about why everyone is still marveled about it ☺
Everything starts with awareness
Learning how difficult the travel agents’ work is, and how often they need to put their private life aside to take care of their travellers.
Travel Agents are like doctors
When a patient is in pain, the doctor has to be there, right? When a traveller is in need, the Travel Agent is the doctor.
She needs to stop whatever she is doing a n d f o c u s o n t h e problem at hand, like finding a flight because a traveller urgently needs to come back home, or because he has just missed a flight.
Remember the volcanic ash cloud in 2010?
Travel Agents were working 24-‐hour shifts, over the weekend, just being there for the travellers, finding alternatives, accommodation, etc.
Now, i n t h e 2 1 s t century, technology is expected to solve most of the Travel Agents’ pain points. !
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But in fact, it has not.
Travel Agents still d e p e n d o n o l d systems to service their customers.
That’s one of the reasons travel a gen t s o f t e n carry their heavy l a p t o p s everywhere.
Others take a risk, and leave the laptop in the office…
…but then they always end up driving back to solve some urgent need.
Most of the times, it only takes a couple of minutes for a travel agent to do what he needs to do on the GDS.
What makes everything more challenging for the travel agents is the fact that we live in the mobile age.
When travellers have apps for everything, when everything they do is on mobile, they expect their suppliers to be equipped at least at the same level.
Before not so long ago, there were no mobile apps for the travel agents, they were still stuck to the old GDS t e r m i n a l o n a Windows computer…
*Source: Corbisimages.com
The AHAAA Moment!
What about a mobile app that would allow t rave l agents to a c c e s s t h e GD S terminal right from their smartphones?
...until one day when TTS stepped in.
ACTION!
This felt challenging and that’s what we do at TTS, Solve the Unsolved.
So we put together a great team and started brainstorming. We kept going until we managed to solve all the challenges and get the long desired product.
With the full support of the Travelport team in Portugal, we decided to release it in three countries: Portugal, Spain and Brazil, as a kind of concept test.
What happened afterwards was unbelievably amazing. The word got out and at TTS we started getting requests from all over the world.
Travelport Mobile Agent has changed how thousands of Travel Agents around the world service their customers, but even more important, it has provided Travel Agents the choice of doing what they need to do, when they need to do, wherever they are.
It runs on tablets & smartphones meaning that the travel agent can immediately react to calls with a simple push of a button.
Nowadays travel agents can enjoy the latest 3.0 version of Travelport Mobile Agent
Check out:
What users say about Travelport Mobile Agent www.tts.com/en/blog/what-‐users-‐say-‐about-‐travelport-‐mobile-‐agent-‐global-‐survey-‐results !Travelport Mobile Agent 3.0 video www.youtu.be/5LXTQTjiUcQ !Video Song for Travel Agents around the world, made by TTS www.youtu.be/Wyojfal2-‐kk !Product’ updates on the official LinkedIn page www.linkedin.com/company/travelport-‐mobile-‐agent !Travelport Mobile Agent on desktops: www.webagent.tts.com
