BER MADE ME RETHINK CUSTOMER SERVICE

RathbunMatthewABR, CIPS, CRB, CRS, EPRO, GREEN, GRI, MRP, RSPS, SFR, SRS

Intro to Uber

Uber’s Mission

Traditional Taxi v. Uber Private Car

My “Uber” Experience.

…now my client’s experience

Simplicity and Dependability

Request RateRide

The Era Of The Clone is Passing

The Rein Of Life Style Experts

Is Upon Us.

What Was Your Last Outstanding Service

Experience?

When Did You Last Ask

The Client?

Getting Started

• Responsiveness • eMail Intro • Video Introduction • Resume • Gifts • Establish Expectations

Online Tools

• Updater. com • AmiTree. com • Redstamp .com • Automated Updates • RealSatisifed .com

Analog Tools

• Handwritten notes • Pre-Meeting Stop-by • Gifts • Weekly Phone Calls • Client Checklists • Gift Cards • Baskets

“People who connect and build fluid relationships are trust agents.” ~ Chris Brogan

Setting the Environment

Throw The Sellers A Party

Anticipate My

Needs

“Do what you do so well that they will want to see it again

and bring their friends.”~Walt Disney

The End

TheAgentTrainer.com | @MattRathbun