summary of JavaScript functions on this page » Sign-in with HP Passport | » Register United States- English » Co nt ac t HP HP Support document » Business Support Center HP Passport Sign-in User ID: Password: Tasks for my selected product » Download drivers and software » Troubleshoot a problem » Setup, install, and configure » Discover and use HP Officejet Pro K5300 and K5400 Print Series - Blinking Lights Blinking lights The lights on the front of the HP product can be on, off, or blinkin (flashing), depending on the status of the product. The lights indic status and are useful for diagnosing printing problems. Figure 1: Lights and buttons on the product control panel 1 - Print Cartridge lights 2 - Printhead lights 3 - Configuration Page button (available on some models) 4 - Cancel button 5 - Resume light 6 - Power light The following sections describe the most common combinations of blin followed by solutions for each combination. Find the blinking lights are experiencing, and then follow the steps to resolve the issue. Issue: The Power light and the Resume light blin In this error condition, the following light pattern displays on the panel: » Register » Learn more...
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HP Officejet Pro K5300 and K5400 Printer Series - Blinking LightsBlinking lightsThe lights on the front of the HP product can be on, off, or blinking (flashing), depending on the status of the product. The lights indicate product status and are useful for diagnosing printing problems. Figure 1: Lights and buttons on the product control panel
1 - Print Cartridge lights 2 - Printhead lights 3 - Configuration Page button (available on some models) 4 - Cancel button 5 - Resume light 6 - Power light The following sections describe the most common combinations of blinking lights, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
Issue: The Power light and the Resume light blinkIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : Off Printhead lights : Off Cancel button : Off Resume light : Blinking Power light : Blinking
Figure 2: The Power light and the Resume light blink
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Image: The Power light and the Resume light blink
Cause
There is a paper jam.
Solutions
Important : Follow these solutions in the order presented to resolve the issue.Solution one: Clear the paper jam Follow these steps to clear a paper jam.Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the
product can damage the print mechanism.Step two: Clear the paper jam from the rear of the printer Choose from the following options to clear a paper jam from the rear of the product. Option one: Clear the jam from inside the rear access door
1. Disconnect the USB cable or the Ethernet cable from the rear of the product, depending on your connection type.
2. Disconnect the power cord from the rear of the product.3. Remove the rear access door. Push the latch handles on the door
inward, and then pull the door toward you to remove it.
Figure 3: Remove the rear access door
Image: Remove the rear access door
4. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
5. Carefully remove any jammed paper and bits of torn paper from the paper path top zone above the rollers. Use both hands to pull whole sheets of paper to avoid tearing them.
NOTE: Use a flashlight to thoroughly check the top zone for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
8. Reattach the rear access door. Insert the door into the rear of the product, and then gently push it forward until it snaps into place.
Option two: Clear the jam from the duplexer 1. Disconnect the USB cable or the Ethernet cable from the rear of the
product, depending on your connection type.2. Disconnect the power cord from the rear of the product.3. Remove the duplexer. Press the buttons on the sides of the duplexer at
the same time, and then pull the duplexer toward you to remove it.
Figure 5: Remove the duplexer
Image: Remove the duplexer
4. Carefully remove any jammed paper and bits of torn paper from the rollers inside the product. Use both hands to pull whole sheets of paper to avoid tearing them.
NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
5. Remove any paper from the top zone of the paper path.
Figure 6: Paper path top zone
Image: Paper path above the rollers.
6. Open the duplexer access door. Press the button on top of the duplexer, and then tilt the door toward you to open it.
Figure 7: Open the duplexer access door
Image: Opening the duplexer access door
7. Carefully remove any jammed paper and bits of torn paper from the rollers inside the duplexer. Use both hands to pull whole sheets of paper to avoid tearing them.
NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the duplexer, more jams are likely to occur.
8. Close the duplexer access door.9. Reattach the duplexer. Insert the duplexer into the rear of the product,
and then push it forward until it snaps into place.
Step three: Clear the paper jam from the front of the printer 1. Lift the output tray.
Figure 8: Lift the output tray
Image: Lift the output tray
2. Carefully remove any jammed paper and bits of torn paper from the front of the product. Use both hands to pull whole sheets of paper to avoid tearing them.
NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
3. Figure 9: Remove paper from the front of the product
4. Image: Remove paper from the front of the product
Step four: Clear the paper jam from Tray 2 If you installed Tray 2, use the following steps to check for jammed paper in the tray and under the product. If Tray 2 is not installed, skip to the next step to make sure that the carriage inside the product can move freely.
1. Pull the paper tray out of Tray 2.
Figure 10: Pull the paper tray out of Tray 2
Pull the paper tray out of Tray 2
2. Carefully remove any jammed paper and bits of torn paper from the paper tray and from under the product. Use both hands to pull whole sheets of paper to avoid tearing them.
NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
3. Lift the product off of Tray 2.
Figure 11: Lift the product off of Tray 2
Image: Lift the product off of Tray 2
4. Carefully remove any jammed paper and bits of torn paper from the tray and from under the product. Use both hands to pull whole sheets of paper to avoid tearing them.
NOTE: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper. If any torn pieces of paper remain inside the product, more jams are likely to occur.
5. Set the product back onto Tray 2.
Figure 12: Set the product onto Tray 2
Image: Set the product onto Tray 2
Step five: Make sure that the carriage can move freely 1. Reconnect the power cord to the rear of the product.
2. Press the Power button ( ) to turn on the product.NOTE: The product might go through a warm-up period of up to two minutes. Wait until the warm-up
period completes before continuing.3. Open the top cover. Allow the carriage to move to the access area.
NOTE: Under normal operating conditions, the carriage rests in the product on the right side in a locked position. Do not mistake a locked carriage for a stuck carriage.
4. Figure 13: Open the top cover
5. Image: Open the top cover6. With the product turned on , disconnect the power cord from the rear
of the product.WARNING: You must disconnect the power cord to move the carriage mechanism by hand without the risk
of electrical shock. 7. Note where the carriage is stuck, and then check for any paper or object that
might be restricting the carriage.NOTE: If the paper tears when you remove it, check for any torn pieces of paper inside the product. If
pieces of paper remain inside the product, more paper jams are likely to occur.
8. Reach inside the product, and then manually move the carriage. o If the carriage is stuck on the right side of the product
carriage to the left side of the product.o If the carriage is stuck on the left side of the product
carriage to the right side of the product.o If the carriage is stuck in the middle of the product
carriage to the right side of the product.9. Carefully remove any jammed paper or obstructions found.10. Make sure that the carriage can move freely across the width of the product
by gently pushing the carriage to the left and then to the right. 11. Close the top cover.12. Reconnect the power cord to the rear of the product.13. Reconnect the USB cable or the Ethernet cable to the rear of the product.
14. Press the Power button ( ) to turn on the product.
NOTE: The product might go through a warm-up period of up to two minutes. Wait until the warm-up period completes before continuing.
Step six: Print a self-test page 1. Make sure that plain white paper is loaded in the input tray.
2. Press and hold the Power button ( ).
3. Press the Cancel button ( ) once.4. Release both buttons. The self-test page prints.
If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution.
Solution two: Clean the paper rollers Follow these steps to clean the paper feed rollers inside the product.Step one: Clean the paper rollers Your product has either a rear access door or a duplexer. Choose from the following two methods to clean the paper rollers through the rear access door or the duplexer. Method one: Clean the paper rollers through the rear access door
1. Gather the following materials: o A clean, lint-free cloth, or any cloth that will not come apart or
leave fiberso Distilled, filtered, or bottled water (tap water might damage the
product)
2. Press the Power button ( ) to turn off the product.3. Disconnect the power cord from the rear of the product.4. Disconnect the USB cable or the Ethernet cable from the rear of the
product, depending on your connection type.5. Remove the rear access door. Push the latch handles on the door
inward, and then pull the door toward you to remove it.
Figure 14: Remove the rear access door
Image: Remove the rear access door
6. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
7. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Figure 15: Rotate the rollers
Graphic: Rotate the rollers
8. Allow the rollers to dry for 10 to 15 minutes.9. Reattach the rear access door. Insert the door into the rear of the
product, and then gently push it forward until it snaps into place.10. Reconnect the power cord to the rear of the product.11. Reconnect the USB cable or the Ethernet cable to the rear of the
product.
12. Press the Power button ( ) to turn on the product, if it does not turn on automatically.
Method two: Clean the paper rollers through the duplexer 1. Gather the following materials:
o A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
o Distilled, filtered, or bottled water (tap water might damage the product)
2. Press the Power button ( ) to turn off the product.3. Disconnect the power cord from the rear of the product.4. Disconnect the USB cable or the Ethernet cable from the rear of the
product, depending on your connection type.5. Remove the duplexer. Press the buttons on the sides of the duplexer at
the same time, and then pull the duplexer toward you to remove it.
Figure 16: Remove the duplexer
Image: Remove the duplexer
6. Lightly dampen the cloth with the water, and then squeeze any excess liquid from the cloth.
7. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
Figure 17: Rotate the rollers
Graphic: Rotate the rollers
8. Allow the rollers to dry for 10 to 15 minutes.9. Reattach the duplexer. Insert the duplexer into the rear of the product,
and then push it forward until it snaps into place.10. Open the duplexer access door. Press the button on top of the
duplexer, and then tilt the door toward you to open it.
Figure 18: Open the duplexer access door
Image: Opening the duplexer access door
11. With the damp cloth, clean the rollers inside the duplexer. Rotate the rollers as you clean them to make sure they are clean all the way around.
12. Close the duplexer access door.13. Reconnect the power cord to the rear of the product.14. Reconnect the USB cable or the Ethernet cable to the rear of the
product.
15. Press the Power button ( ) to turn on the product, if it does not turn
on automatically.
Step two: Print a self-test page Print a self-test page to make sure that the product functions correctly.How to print a self-test page
1. Make sure that plain white paper is loaded in the input tray.
2. Press and hold the Power button ( ).
3. Press the Cancel button ( ) once.4. Release both buttons. The self-test page prints.
If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution.
Solution three: Reset the printer Follow these steps to reset the product, and then print a self-test report.Step one: Reset the printer
1. Press the Power button ( ) to turn on the product.2. With the product turned on , disconnect the power cord from the rear of the
product.3. Unplug the power cord from the wall outlet.4. Wait at least 15 seconds.5. Plug the power cord back into the wall outlet.6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button (on.
Step two: Print a self-test page Print a self-test page to make sure that the product functions correctly.How to print a self-test page
1. Make sure that plain white paper is loaded in the input tray.
2. Press and hold the Power button ( ).
3. Press the Cancel button ( ) once.4. Release both buttons. The self-test page prints.
If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
If the issue persists , continue with the next solution. If the test page does not print , continue with the next solution.
Solution four: Service the printer If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
Issue: The Power light is on and the Resume light blinksIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : Off Printhead lights : Off Cancel button : Off Resume light : Blinking Power light : On
Figure 19: The Power light is on and the Resume light blinks
Image: The Power light is on and the Resume light blinks
Cause
The product is out of paper, or the paper needs to be reloaded during a manual duplexing (two-sided printing) print job.
Solutions Follow these solutions in the order presented to resolve the issue. Solution one: Load paper Follow these steps to load paper if the product has run out of paper.
1. Lift the output tray.
Figure 20: Lift the output tray
Image: Lift the output tray
2. Pull the paper length guide to its outermost position.3. Slide the paper width guide to its outermost position.
4. Insert a stack of paper into the tray with the print side down. Align the paper with the right and rear edges of the tray.
NOTE: Do not load paper while the device is printing.5. Slide the paper guides inward so that they rest against the edges of the paper.
Figure 21: Slide the paper guides inward
Image: Slide the paper guides inward
6. Lower the output tray.7. Pull out the extension on the output tray.
Figure 22: Pull out the extension on the output tray
Image: Pull out the extension on the output tray
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution two: Reload the paper for a manual two-sided print job
If you are manually printing on both sides of the paper, the Power light ( ) and the Resume light (while the ink on the first side of the paper dries. Follow these steps to reload the paper, and then print the other side of the paper.
1. Remove the paper from the output tray, and then turn it over.2. Lift the output tray.
Figure 23: Lift the output tray
Image: Lift the output tray
3. Pull the paper length guide to its outermost position.4. Slide the paper width guide to its outermost position.5. Insert the paper into the tray. Align the paper with the right and rear edges of the tray.
NOTE: Make sure that the side you want to print on is facing down.6. Slide the paper guides inward so that they rest against the edges of the paper.
Figure 24: Slide the paper guides inward
Image: Slide the paper guides inward
7. Lower the output tray.8. Pull out the extension on the output tray.
Figure 25: Pull out the extension on the output tray
Image: Pull out the extension on the output tray
9. Press the Resume button ( ) to print the other side of the paper.
Issue: The Power light and the Resume light are onIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : Off Printhead lights : Off Cancel button : Off Resume light : On
Power light : On
Figure 26: The Power light and the Resume light are on
Image: The Power light and the Resume light are on
Cause
A front cover or door is open, or the rear access door or the duplexer is not inserted properly.
Solutions Follow these solutions in the order presented to resolve the issue. Solution one: Close the top cover and the cartridge door
1. Close the top cover.2. Close the cartridge door.
Figure 27: Close the cartridge door
Image: Close the cartridge door
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution two: Check the rear access door or the duplexer Your product has either a rear access door, or a two-sided printing accessory (duplexer). Choose from the following methods to remove and reattach the rear access door or duplexer to the rear of the product. Method one: Remove and reattach the rear access door
1. Remove the rear access door. Push the latch handles on the door inward, and then pull the door toward you to remove it.
Figure 28: Remove the rear access door
Image: Remove the rear
access door
2. Reattach the rear access door. Insert the door into the rear of the product, and then gently push it forward until it snaps into place.
Method two: Remove and reattach the two-sided printing accessory (duplexer) 1. Remove the duplexer. Press the buttons on the sides of the duplexer at the
same time, and then pull the duplexer toward you to remove it.
Figure 29: Remove the duplexer
Image: Remove the duplexer
2. Reattach the duplexer. Insert the duplexer into the rear of the product, and then push it forward until it snaps into place.
Issue: The Power light blinksIn this normal condition, the following light pattern displays on the control panel:
Print Cartridge lights : Off Printhead lights : Off Cancel button : Off Resume light : Off Power light : Blinking
Figure 30: The Power light blinks
Image: The Power light blinks Cause
o The product is either turning on or off.o The product is processing a print job.o The product is paused while the ink dries.
Solution No action is required. Wait for the product to turn on or off, or to finish processing the current print job.
Issue: The Power light is on and one or both Printhead lights blinkIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : Off Printhead lights : Blinking Cancel button : Off Resume light : Off Power light : On
Figure 31: The Power light is on and one or both Printhead lights blink
Image: The Power light is on and one or both Printhead lights blinkA 'Printhead is missing or damaged, replace the printhead ' error message might display on the computer.
Cause
There is an issue with one or both of the printheads.
Solutions Follow these solutions in the order presented to resolve the issue. Solution one: Reset the printer A 'Printhead is missing or damaged, replace the printhead ' error message might display on the computer. Follow these steps to try clearing the error message by resetting the product.
1. Press the Power button ( ) to turn on the product.2. With the product turned on , disconnect the power cord from the rear of the
product.3. Unplug the power cord from the wall outlet.4. Wait at least 15 seconds.5. Plug the power cord back into the wall outlet.6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button ( ) to turn it on.
If the error message no longer displays on the computer, you do not need to continue troubleshooting.
If the error message still displays on the computer, continue to next solution.
Solution two: Remove and reinsert the printhead Improper placement or installation of the printhead might cause a printhead error. Follow these steps to remove and reinsert the printhead.
1. Make sure that plain white paper is loaded in the input tray.
2. Press the Power button ( ) to turn on the product.3. Open the top cover.
Figure 32: Open the top cover
Image: Open the top cover
4. If the carriage does not move to the left automatically, press and hold the Resume
button ( ) until the printheads stop at the left side of the product. 5. Release the Resume button, and then wait until the carriage is idle and silent.6. Unplug the power cord from the wall outlet.7. Disconnect the power cord from the rear of the product.8. Lift the printhead latch.
Figure 33: Lift the printhead latch
Image: Lift the printhead latch
9. Raise the handle on the printhead that is indicated by the blinking light on the control panel, and then use the handle to remove the printhead from the slot.
Figure 34: Lift the handle and then remove the printhead
Image: Lift the handle and then remove the printhead
10. Wait 20 seconds, and then plug the power cord back into the wall outlet.11. Reconnect the power cord to the rear of the product.
12. Press the Power button ( ) to turn on the product.13. Reinsert the printhead into the slot. Press down firmly on the printhead to ensure
proper contact.14. Close the printhead latch. Press down firmly on the latch to make sure that it closes
completely.15. If both Printhead lights are blinking, repeat steps 1 through 14 to remove and reinsert
the other printhead.16. Close the top cover.17. Wait for the product to initialize the printheads and print an alignment page.
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution three: Clean the printhead electrical contacts 1. Make sure that plain white paper is loaded in the input tray.
2. Press the Power button ( ) to turn on the product.3. Open the top cover.
Figure 35: Open the top cover
Image: Open the top cover
4. If the carriage does not move to the left automatically, press and hold the Resume
button ( ) until the printheads stop at the left side of the product. 5. Release the Resume button, and then wait until the carriage is idle and silent.6. Unplug the power cord from the wall outlet.7. Disconnect the power cord from the rear of the product.8. Lift the printhead latch.
Figure 36: Lift the printhead latch
Image: Lift the printhead latch
9. Raise the handle on the printhead that is indicated by the blinking light on the control panel, and then use the handle to remove the printhead from the slot.
Figure 37: Lift the handle and then remove the printhead
Image: Lift the handle and then remove the printhead
10. Use a dry, soft, lint-free cloth to remove any ink from the printhead electrical contacts.
CAUTION: Wipe the electrical contacts only. Wiping the ink nozzles can damage the printhead. 11. Figure 38: Printhead electrical contacts and ink nozzles
12.13. 1 - Electrical contacts 14. 2 - Ink nozzles (Do not touch) 15. Place the printhead on a sheet of paper or a paper towel. Make sure the nozzles are
not in contact with the paper.16. Use the cloth to clean the electrical contacts inside the printhead slot.
Figure 39: Clean the electrical contacts inside the printhead slot
Image: Clean the electrical contacts inside the printhead slot
17. Plug the power cord back into the wall outlet.18. Reconnect the power cord to the rear of the product.
19. Press the Power button ( ) to turn on the product.20. Reinsert the printhead into the slot. Press down firmly on the printhead to ensure
proper contact.21. Close the printhead latch. Press down firmly on the latch to make sure that it closes
completely.22. If both Printhead lights are blinking, repeat steps 1 through 17 to clean the other
printhead.23. Close the top cover.24. Wait for the product to initialize the printheads and print an alignment page.
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution four: Replace the printhead 1. Make sure that plain white paper is loaded in the input tray.
2. Press the Power button ( ) to turn on the product, if it is not already on.3. Open the top cover.
Figure 40: Open the top cover
Image: Open the top cover
4. If the carriage does not move to the left automatically, press and hold the Resume
button ( ) until the printheads stop at the left side of the product. 5. Release the Resume button, and then wait until the carriage is idle and silent.6. Lift the printhead latch.
Figure 41: Lift the printhead latch
Image: Lift the printhead latch
7. Raise the handle on the printhead that is indicated by the control panel blinking light, and then use the handle to remove the printhead from the slot.
Figure 42: Lift the handle and then remove the printhead
Image: Lift the handle and then remove the printhead
8. Shake the new printhead package rapidly five to six times.9. Remove the new printhead from the package, and then remove the
protective caps.CAUTION: Do not shake the printheads after you remove the caps.
10. Figure 43: Remove the printhead from the package and remove the protective caps
11. Image: Remove the printhead from the package and remove the protective caps
12. Insert the new printhead into the slot. Press down firmly on the printhead to ensure proper contact.
13. If both Printhead lights are blinking, repeat steps 7 through 10 to replace the other printhead.
14. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
15. Close the top cover.16. Wait for the product to initialize the printheads and print an alignment page.
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution five: Service the printer If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
Issue: The Power light and one or both Printhead lights blinkIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : Off Printhead lights : Blinking
Cancel button : Off Resume light : Off Power light : Blinking
Figure 44: The Power light and one or both Printhead lights blink
Image: The Power light and one or both Printhead lights blink
Cause
There is an issue with one or both of the printheads.
Solutions Follow these solutions in the order presented to resolve the issue.Solution one: Check if the printhead is installed correctly
1. Press the Power button ( ) to turn on the product.2. Open the top cover.
Figure 45: Open the top cover
Image: Open the top cover
3. If the carriage does not move to the left automatically, press and hold the Resume
button ( ) until the printheads stop at the left side of the product. 4. Release the Resume button, and then wait until the carriage is idle and silent.5. Lift the printhead latch.
Figure 46: Lift the printhead latch
Image: Lift the printhead latch
6. Make sure that the printhead indicated by the blinking light on the control panel is inserted into its color-coded slot. The label on the printhead must match the label on the printhead latch.
7. Make sure that the printhead is properly inserted in the slot. Press down firmly on the printhead to make sure that there is proper contact.
8. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
9. Close the top cover.
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution two: Remove and reinsert the printhead Improper printhead placement or installation might cause a printhead error. Follow these steps to remove and reinsert the printhead.
1. Make sure that plain white paper is loaded in the input tray.
2. Press the Power button ( ) to turn on the product.3. Open the top cover.
Figure 47: Open the top cover
Image: Open the top cover
4. If the carriage does not move to the left automatically, press and hold the Resume
button ( ) until the printheads stop at the left side of the product.
5. Release the Resume button, and then wait until the carriage is idle and silent.6. Unplug the power cord from the wall outlet.7. Disconnect the power cord from the rear of the product.8. Lift the printhead latch.
Figure 48: Lift the printhead latch
Image: Lift the printhead latch
9. Raise the handle on the printhead that is indicated by the blinking light on the control panel, and then use the handle to remove the printhead from the slot.
Figure 49: Lift the handle and then remove the printhead
Image: Lift the handle and then remove the printhead
10. Wait 20 seconds, and then plug the power cord back into the wall outlet.11. Reconnect the power cord to the rear of the product.12. Press the Power button to turn on the product.13. Reinsert the printhead into the slot. Press down firmly on the printhead to ensure
proper contact.14. Close the printhead latch. Press down firmly on the latch to make sure that it closes
completely.15. If both Printhead lights are blinking, repeat steps 1 through 14 to remove and reinsert
the other printhead.16. Close the top cover.17. Wait for the product to initialize the printheads and print an alignment page.
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution three: Replace the printhead 1. Make sure that plain white paper is loaded in the input tray.
2. Press the Power button ( ) to turn on the product, if it is not already on.3. Open the top cover.
Figure 50: Open the top cover
Image: Open the top cover
4. If the carriage does not move to the left automatically, press and hold the Resume
button ( ) until the printheads stop at the left side of the product. 5. Release the Resume button, and then wait until the carriage is idle and silent.6. Lift the printhead latch.
Figure 51: Lift the printhead latch
Image: Lift the printhead latch
7. Raise the handle on the printhead that is indicated by the blinking light on the control panel, and then use the handle to remove the printhead from the slot.
Figure 52: Lift the handle and then remove the printhead
Image: Lift the handle and then remove the printhead
8. Shake the new printhead package rapidly five to six times.9. Remove the new printhead from the package, and then remove the
protective caps.CAUTION: Do not shake the printheads after you remove the caps.
10. Figure 53: Remove the printhead from the package and remove the protective caps
11. Image: Remove the printhead from the package and remove the protective caps
12. Insert the new printhead into the slot. Press down firmly on the printhead to ensure proper contact.
13. If both Printhead lights are blinking, repeat steps 7 through 10 to replace the other printhead.
14. Close the printhead latch. Press down firmly on the latch to make sure that it closes completely.
15. Close the top cover.16. Wait for the product to initialize the printheads and print an alignment page.
Issue: The Power light is on and one or more Print Cartridge lights blinkIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : Blinking Printhead lights : Off Cancel button : Off Resume light : Off Power light : On
Figure 54: The Power light is on and one or more Print Cartridge lights blink
Image: The Power light is on and one or more Print Cartridge lights blink
Cause
One or more of the cartridges is missing, or low on ink.
Solutions Follow these solutions in the order presented to resolve the issue.
Important : Before you begin, make sure that the cartridges are compatible with your product.Contextual Wrapper To purchase cartridges or check the cartridge compatibility for your product, go to HP Home & Home OfficeWhich cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your language or country does not display next to the globe icon (
) select your language and location.Solution one: Check for missing cartridges Follow these steps to check for missing cartridges, and then insert cartridges if necessary. Step one: Check for missing cartridges Open the cartridge door, and then check if one or both of the cartridges are missing. Figure 55: Open the cartridge door
Image: Open the cartridge door If all cartridges are in the carriage, skip to the next solution. If one or more of the cartridges are missing, continue to the next step.
Step two: Insert cartridges Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.Figure 56: Insert the cartridge and close the cartridge door
Image: Insert the cartridge and close the cartridge door
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Solution two: Remove and reinsert the cartridge Follow these steps to remove and then reinsert the cartridge indicated by the blinking light on the product control panel.
1. Open the cartridge door.
Figure 57: Open the cartridge door
Image: Open the cartridge door
2. Remove the cartridge indicated by the blinking light on the control panel.
Figure 58: Remove the cartridge
Image: Remove the cartridge
3. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
Figure 59: Insert the cartridge and close the cartridge door
Image: Insert the cartridge
and close the cartridge door
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution three: Replace the cartridge Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
1. Open the cartridge door.
Figure 60: Open the cartridge door
Image: Open the cartridge door
2. Remove the cartridge indicated by the blinking light on the control panel.
Figure 61: Remove the cartridge
Image: Remove the cartridge
3. Remove the new cartridge from its package.4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down
firmly on the cartridge until it clicks into place, and then close the cartridge door.
Figure 62: Insert the cartridge and close the cartridge door
Image: Insert the cartridge and close the cartridge door
Issue: The Power light and one or more Print Cartridge lights blinkIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : Blinking Printhead lights : Off Cancel button : Off Resume light : Off Power light : Blinking
Figure 63: The Power light and one or more Print Cartridge lights blink
Image: The Power light and one or more Print Cartridge lights blink
Cause
There is an issue with one or more of the cartridges.
Solutions Follow these solutions in the order presented to resolve the issue.
Important : Before you begin, make sure that the cartridges are compatible with your product.Contextual Wrapper To purchase cartridges or check the cartridge compatibility for your product, go to HP Home & Home OfficeWhich cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your language or country does not display next to the globe icon (
) select your language and location.Solution one: Check if the cartridge is installed correctly
2. Make sure that the cartridge indicated by the blinking light on the control panel is inserted into its color-coded slot. The label on the cartridge must match the label on the cartridge slot.
3. Make sure that the cartridge is properly inserted in the slot. Press down firmly on the cartridge to make sure that there is proper contact.
4. Close the cartridge door.
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution two: Remove and reinsert the cartridge Follow these steps to remove and then reinsert the cartridge indicated by the blinking light on the control panel.
1. Open the cartridge door.
Figure 65: Open the cartridge door
Image: Open the cartridge door
2. Remove the cartridge indicated by the blinking light on the control panel.
Figure 66: Remove the cartridge
Image: Remove the cartridge
3. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly on the cartridge until it clicks into place, and then close the cartridge door.
Figure 67: Insert the cartridge and close the cartridge door
Image: Insert the cartridge and close the cartridge door
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Solution three: Replace the cartridge Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
1. Open the cartridge door.
Figure 68: Open the cartridge door
Image: Open the cartridge door
2. Remove the cartridge indicated by the blinking light on the control panel.
Figure 69: Remove the cartridge
Image: Remove the cartridge
3. Remove the new cartridge from its package.4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down
firmly on the cartridge until it clicks into place, and then close the cartridge door.
Figure 70: Insert the cartridge and close the cartridge door
Image: Insert the cartridge and close the cartridge door
Issue: The Power light and one or more Print Cartridge lights are onIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : On Printhead lights : Off Cancel button : Off Resume light : Off Power light : On
Figure 71: The Power light and one or more Print Cartridge lights are on
Image: The Power light and one or more Print Cartridge lights are on
Cause
One or more cartridges are low on ink.
Solution
Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
Important : Before you begin, make sure that the cartridges are compatible with your product.Contextual Wrapper To purchase cartridges or check the cartridge compatibility for your product, go to HP Home & Home OfficeWhich cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your language or country does not display next to the globe icon (
) select your language and location.Step one: Check the estimated ink levels Follow these steps to check the estimated ink levels in HP Solution Center. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When a cartridge
is low on ink, consider having a replacement cartridge available to avoid possible printing delays. Cartridges do not need to be replaced until print quality becomes unacceptable.
1. Make sure that the product is on and connected to the computer. 2. Open the printers folder on the computer:
o Windows XP
On the Windows taskbar, click Start ( ), and then click Printers and Faxes . The Printers and Faxes window opens.
o Windows Vista
On the Windows taskbar, click the Windows icon ( ), and then click Devices . The Devices window opens.
o Windows 7
On the Windows taskbar, click the Windows icon ( ), and then click Devices and Printers . The Devices and Printers window opens.
3. Right-click the icon for your HP product, and then click Printing Preferences4. Click the Features tab, and then click Printer Services . The Toolbox opens5. Click the Estimated Ink Levels tab. The estimated ink levels display in the graphic.
Figure 72: Example of the estimated ink levels graphic
Image: Example of the estimated ink levels graphic
o If one or more of the cartridges are low on ink, consider replacing the cartridges. Continue to the next step to replace a cartridge.
o If none of the cartridges are low on ink, you can continue printing.
Step two: Replace the cartridge Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
1. Open the cartridge door.
Figure 73: Open the cartridge door
Image: Open the cartridge door
2. Remove the cartridge indicated by the blinking light on the control panel.
Figure 74: Remove the cartridge
Image: Remove the cartridge
3. Remove the new cartridge from its package.4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down
firmly on the cartridge until it clicks into place, and then close the cartridge door.
Figure 75: Insert the cartridge and close the cartridge door
Image: Insert the cartridge
and close the cartridge door
Issue: The Power light blinks and one or more Print Cartridge lights are onIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : On Printhead lights : Off Cancel button : Off Resume light : Off Power light : Blinking
Figure 76: The Power light blinks and one or more Print Cartridge lights are on
Image: The Power light blinks and one or more Print Cartridge lights are on
Cause
A cartridge is out of ink.
Solution Follow these steps to replace the cartridge indicated by the blinking light on the product control panel.
Important : Before you begin, make sure that the cartridges are compatible with your product.Contextual Wrapper To purchase cartridges or check the cartridge compatibility for your product, go to HP Home & Home OfficeWhich cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your language or country does not display next to the globe icon (
) select your language and location.1. Open the cartridge door.
Figure 77: Open the cartridge door
Image: Open the cartridge door
2. Remove the cartridge indicated by the blinking light on the control panel.
3. Remove the new cartridge from its package.4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly
on the cartridge until it clicks into place, and then close the cartridge door.
Figure 79: Insert the cartridge and close the cartridge door
Image: Insert the cartridge and close the cartridge door
Issue: The Power light and the Resume light blink, and one or more Print Cartridge lights are on In this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : On Printhead lights : Off Cancel button : Off Resume light : Blinking Power light : Blinking
Figure 80: The Power light and the Resume light blink, and one or more Print Cartridge lights are on
Cause
One or more cartridges are expired.
Solution Each cartridge has an expiration date to protect the printing system, and to ensure ink quality. Follow these steps to replace the expired cartridge indicated by the blinking light on the product control panel.
Important : Before you begin, make sure that the cartridges are compatible with your product.Contextual Wrapper To purchase cartridges or check the cartridge compatibility for your product, go to HP Home & Home OfficeWhich cartridges you use depends on your country or region. To check the cartridge compatibility for your product, click this link, HP SureSupply . If your language or country does not display next to the globe icon (
) select your language and location.1. Open the cartridge door.
Figure 81: Open the cartridge door
Image: Open the cartridge door
2. Remove the cartridge indicated by the blinking light on the control panel.
Figure 82: Remove the cartridge
Image: Remove the cartridge
3. Remove the new cartridge from its package.4. Align the cartridge with its color-coded slot, and then insert it into the slot. Press down firmly
on the cartridge until it clicks into place, and then close the cartridge door.
Figure 83: Insert the cartridge and close the cartridge door
Image: Insert the cartridge and close the cartridge door
Issue: All lights are onIn this error condition, the following light pattern displays on the control panel:
Print Cartridge lights : On Printhead lights : On Cancel button : On Resume light : On Power light : On
Figure 84: All lights are on
Image: All lights are on Cause
A non-recoverable error has occurred.
Solution Follow these steps to clear the non-recoverable error.
1. Disconnect the USB cable or the Ethernet cable from the rear of the product, depending on your connection type.
2. Disconnect the power cord from the rear of the product.3. Wait 20 seconds.4. Reconnect the USB cable or the Ethernet cable to the rear of the product.5. Reconnect the power cord to the rear of the product.
If these steps resolved the issue , you do not need to continue troubleshooting. If the issue persists , continue to the next solution.
Service the printerService the Product - Contextual Wrapper There might be a problem with the product hardware or a component may not be functioning correctly. The next step is to service the product.If you have completed all the preceding steps and are still experiencing a problem, service the product. Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
If your product is in warranty , contact HP. If your product is out of warranty , fees might apply for contacting HP.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
If your product is in warranty , contact HP.
If your product is out of warranty , click here to view additional printer support options starting as low as $20.
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