HP TrainingCatalogue Schedule

HP Education Services

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TRAINING

Training catalogue 2012

– Full range of ITSM, PM/BA, softskills, HP technology, virtualization & technical training – More than 650 scheduled courses, 3000 self-paced online courses – Education consulting to meet your business needs

– Pioneer in ITIL®, PM/BA, Softskills for IT Professionals training – HP “Race to Results” simulation for ITSM & PM

– More than 30 years experience in education, train more than 200,000 professionals every year – Authors of ITIL® v3 core books – One of the largest VMware authorized training partners

– Instructor-led by accredited experts – Focus on job specific skill sets with hands-on practical experience – Good student feedback & high exam passing rate


ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries

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HP Education ServicesRedefining KnowledgeIn the age of information, knowledge is no longer limited contributing bybooks or teachers. People are easy to acquire knowledge thru the internetand media. However that knowledge may be unstructured, excessive, oreven inapplicable. Most of the time people spend a great deal of effort forsearching and filtering, they still cannot find the right information.

HP Education Services (HPE) provides the most updated and cutting-edgetraining materials; students can catch up the latest technologies and they canapply them to their daily work.

HPE provides a friendly learning environment; students are not only be taughtbut also collaborated with others and shared their practical experience.

HPE provides the next generation of education services; students learn fromthe best and re-sharpen that already known.

Why HP Education Services

For more information, please call: (852) 3559 7837Hotline: (852) 9016 9103

or visit http://www.hp.com.hk/education

What do we offer?IT Service Management (ITSM)Learn from the ITIL® v3 core book authors. Full range of ITIL® training from Foundation, Manager, bridging and intermediate courses leading to ITIL® Expert, plus CobiT and ISO20000.

PM & Business Analysis (BA) Prepare for PMP certification, get CDUs for CBAP. Train with PMI Global REP and IIBA EEP.

HP-UX, HP StorageWorks, HP ProLiantBroad range of courses for UNIX administrators to seasoned professional, managing EV

VMware & VirtualizationFull range of VMware courses by VATC leading to VCP certification; Citrix and Microsoft courses.

Linux, Microsoft, Data CenterRHCE rapid track, Microsoft SharePoint, Exchange and Windows Server 2008. Certify your expertise with CDCP & CDCS.

Table of Content

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4 - 15 IT Service Management- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -16 - 23 Project Management and Softskills- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -24 - 27 HP-UX- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -28 - 31 HP Storage Works- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -32 - 33 HP Cloudsystem Matrix-Proliant- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -34 -35 Cloud Computing- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -36 - 37 Virtualization- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -38 - 39 Computer Security- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -40 - 41 Data Centre Training- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -42 - 43 Linux- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -44 Learning Solutions- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -45 Managed Training Services- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -46 - 47 HP Education Pack

Cloud ComputingA Comprehensive cloud computing training portfolio coverscloud technology, security, strategy and implementation.

A / 3PAR and Blade system.


Professional Training

ITIL®/ IT SERVICE MANAGEMENT


As businesses demand more from IT, IT

organizations are looking to ITIL® (IT

Infrastructure Library®) Service

Management as the best practice approach

to operational and service excellence. IT

Service Management (ITSM) is a business

strategy that enables the IT department to

deliver a better customer experience. The

goal is to transform their organization from

a tactical technology-provider to a

For more information, please call HP Education Services at (852) 9016 9103 / (852) 3559 7837

Fax: (852) 3004 6290 Email: [email protected] Website: www.hp.com.hk/education

strategic, business-oriented service

operation. Service Management, however,

is not simply about IT systems, process and

operational procedures – it is acutely

reliant on people – the people who will

implement, deliver and sustain the

improvements necessary to provide

customers and the business with the

highest quality of service.

ITIL® is a registered trade mark of the Cabinet Office

IT Infrastructure Library® is a registered trade mark of the Cabinet Office

HP is the world’s leading provider of ITIL®/ IT Service Management solutions, including systems software, consulting, support and training. HP offers the full range of education courses and curriculum paths for ITIL® with instructors certified and experienced in implementing ITSM solutions for our customers. HP’s innovative simulation is included in our Foundation courses and available separately for awareness and team building. Based on the high octane world of motor racing, our exciting, interactive simulation enables participants to experience the benefits of ITIL® and IT service management.

Solid Experience• More than 15 years experience in ITIL®/ ITSM education

• Trained more than 100,000 IT professionals in ITIL®/ ITSM & HP Software

ITSM Leadership• Authors of ITIL® 2007 edition and ITIL® 2011 edition

Effective Learning• HP “Race to Results” ITSM Simulation Game

• High examination passing rate

Total Solution• Awareness, foundation, capability and lifecycle modules,

leading to ITIL® Expert

• Optional ISO20000, CobiT, PMP


ITIL® / ITSM Curriculum



HP Race to ResultsService Management

SimulationHF415x 1 day

ITIL® Foundation for IT

Service Management

HF421s 3 days

ITIL® Managing Across the Lifecycle HF442s 5 days

Awareness

ITIL® 2011 Edition

Foundation

ITIL® Foundation Certificate in ITSM

ITIL® Expert Certificate

Notes:

= Certification = PMI’s Professional Development Units (PDUs)

Pre-requisite * ITIL® v3 Foundation Certificate in ITSM ** ITIL® v2/v3 Foundation Certificate in ITSM *** Requires at least 17 units of ITIL® credits

Intermediate ExpertSupplementary

(optional)

Lifecycle Modules –SS HF437 earn 26 PDUSD HF438 earn 26 PDUST HF439 earn 26 PDUSO HF440 earn 26 PDUCSI HF441 earn 26 PDU

3 days

ITIL® Lifecycle Module Certificate

****

earn 22.5 PDUs earn 38 PDUs

Capability Modules –OSA HF428 earn 34 PDURCV HF429 earn 36 PDUSOA HF427 earn 34 PDUPPO HF430 earn 34 PDU

5 days

ITIL® Capability Module Certificate

*

CobiT Foundation

HE602s 2.5 days

CobiT Foundation Certificate

ISO/ IEC20000

for Practitioner

(includes exam)

UC410s 3 days

ISO/IEC20000 Practitioner Exam

**

earn 26 PDUs

Applied Service

Management Workshop

HK634x 2 days

**

2 ITIL® Credits

3 ITIL® Credits per Module

5 ITIL® Credits

4 ITIL® Credits per Module

ITIL® Master

ITIL® Expert

SS OSAHF428HF437 HF438 HF439 HF440 HF441 HF430 HF429 HF427

PPO RCV SOASD ST

Lifecycle Modules Capability Modules

SO CSI

Managing Across the LifecycleHF442s

ITIL® Foundation for Service ManagementHF421s

5

3 3 3 3 3 4 4 4 4

2

5

Lifecycle Modules

SS (HF437) Service Strategy

SD (HF438) Service Design

ST (HF439) Service Transition

SO (HF440) Service Operation

CSI (HF441) Continual Service Improvement

Capability Modules

OSA (HF428) Operational Support and Analysis

PPO (HF430) Planning, Protection and Optimization

RCV (HF429) Release, Control and Validation

SOA (HF427) Service Offerings and Agreements

ITIL® Qualification SchemeNext Step after ITIL® Foundation … The Path to ITIL® Expert Certification

Note• Number in each box indicates ITIL® credits earned for that module• To achieve ITIL® Expert certification, need to attain minimum 22 credits • For official ITIL® qualification scheme, please refer to

http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx

To achieve the ITIL® Expert in IT Service Management Certification, candidates must obtain a minimum of twenty two (22) credits

• Two (2) of which must be from the Foundation module which is a mandatory first step

• Five (5) of which must be from the ‘Managing Across the Lifecycle’ module which is a mandatory final step

• Candidates can choose modules from the Capability (4 credits per module) or Lifecycle (3 credits per module) streams to gain the other 15 credits, but are expected to choose a balanced program overall.

• In general, the content of

- ‘Service Design’ (SD) overlaps with ‘Service Offerings and Agreements’ (SOA)

- ‘Service Transition’ (ST) overlaps with ‘Release, Control and Validation’ (RCV), and

- ‘Service Operation’ (SO) overlaps with ‘Operational Support and Analysis’ (OSA)

For overlapping modules, credits of only one of them will be counted.

ITIL® Credit Profiler is available in Official ITIL® Website at http://www.itil-officialsite.com/qualifications/creditprofiler.aspx to advise ITIL® candidates of the total credit value they have attained within the scheme and to provide general guidance on potential routes for further study based on candidate educational or qualification objectives. You may create your credit profile there to plan your study path.







Start

OR

ITIL® Foundation for Service Management 2 ITIL® Credits

≥ 15 ITIL® Credits

5 ITIL® Credits

4 ITIL® Credits X 4

= 16 ITIL® Credits

Total

≥ 22 ITIL® Credits

3 ITIL® Credits X 5

= 15 ITIL® Credits

Managing Across the Lifecycle

ITIL® Expert Qualification

Capability Module• Operational Support and Analysis (OSA)

• Planning, Protection and Optimization (PPO)

• Release, Control and Validation (RCV)

• Service Offerings and Agreements (SOA)

Lifecycle Modules• Service Strategy (SS)

• Service Design (SD)

• Service Transition (ST)

• Service Operation (SO)

• Continual Service Improvement (CSI)

OR

OR

+

+

OR

Any combination of Capability and Lifecycle Modules except

• SD overlaps with SOA

• ST overlaps with RCV

• SO overlaps with OSA



ITIL® Foundation for IT Service Management (includes exam)

Course number: HF421sDuration: 3 days (2 ITIL® Credits, 22.5 PDUs)

Course overview

This course introduces the concepts of IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL®). It describes a set of processes involved in developing an IT framework and features the exciting and hands-on Race-to-Results Service Management simulation that provides an interactive learning experience. This results in a thorough grounding in basic ITSM principles for the attendees to take Foundation Certificate in IT Service Management examination and apply in daily operation and ITSM projects.

Course objectives

With the successful completion of this course the student will be able to:

• gain a fundamental understanding of ITIL® service lifecycle and its key components

• gain the knowledge necessary to take part in the “Foundation Certificate in IT Service Management” examination

Benefits

• Identify fundamental processes involved in IT Services Management and how to integrate them into your business’ IT services model

• Understand how IT and the business can collaborate to improve overall productivity and efficiency

• Learn to move the reactive relationship between IT and users to a proactive relationship

• Earn 22.5 PDUs towards maintaining their PMP credential

• Meet pre-requisite for further ITIL® study and earn 2 ITIL® Credits towards ITIL® Expert qualification

Next steps

• ITIL® Lifecycle modules or Capability modules leading to ITIL® Expert qualification

Target audience

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization.

Prerequisites

Experience and knowledge of IT computing environments are useful but not essential.

Highlighted features

• 3 rounds of “Race for Results” Service Management Simulation for attendees to apply learning in real situation, appreciate the benefit of ITIL® and deepen understanding of ITIL®

• Use of daily example, short form and diagram for easy understanding and memory of ITIL® concepts

• Comprehensive manual with more than 300 pages, with summary for review and details for further study

• Sample exam drill and examination tips to prepare students for exam

• Conducted in five stars hotel in downtown for convenient access, relaxed environment for better interaction and learning

Course outline

• Service Management as a Practice

• Service Operation

• Continual Service Improvement

• Service Transition

• Service Design

• Service Strategy

• “Race to Results” Service Management Simulation

• ITIL® Qualification Scheme

• ITIL® Foundation Examination Preparation

• ITIL® Foundation Examination

ITIL® is a registered trade mark of the Cabinet OfficeIT Infrastructure Library® is a registered trade mark of the Cabinet Office


®

R.E.P® is a registered service and membership mark of Project Management Institute Inc.,PMI® is a service and trademark of the Project Management Institute, Inc. which is registered in the United States and other nations.



ITIL® Capability ModulesCapability modules are 5-day courses (including exam) which offer participants a balanced knowledge of ITIL® best practices used daily. The Capability stream will be of interest to participants who wish to be certified to a deep-level of understanding of ITIL® (ITIL® Intermediate Capability Certificate leading to ITIL® Expert Certification) with the primary focus on the process activities and execution throughout the Service Lifecycle.

There are four modules in the Capability Stream• Service Offerings and Agreements (SOA) HF427 (4 ITIL® Credits, 34 PDUs)• Operational Support and Analysis (OSA) HF428 (4 ITIL® Credits, 34 PDUs)• Release, Control and Validation (RCV) HF429 (4 ITIL® Credits, 36 PDUs)• Planning, Protection and Optimization (PPO) HF430 (4 ITIL® Credits, 34 PDUs)

Target audience

• Individuals who have attained the ITIL® Foundation certificate and wish to advance to higher level ITIL® certifications

• Individuals who require a deep understanding of ITIL® processes and how it may be used to enhance the quality of IT service within an organization

• IT professionals who are going to implement ITIL® processes for their organizations

• IT professionals who are working within an organization that has adopted and adapted ITIL® and would like to enhance their ITIL® knowledge

• Staff involved in the corresponding ITIL® processes who wish to enhance their role-based capabilities

• This may include but is not limited to IT professionals, IT managers, process managers and process owners

Prerequisites

• Demonstrate between 2 and 4 years of professional experience in the ITSM market place

• Holder of ITIL® V3 Foundation Certificate in IT Service Management or ITIL® V2 - V3 Foundation Bridge Certificate

Benefits

• Gain a deep understanding of ITIL® processes and how to improve them in your organization

• Move towards a more tactical way of delivering IT Services• Understand the different ways in which process activities can

be organized• On passing the examination, the student will be awarded the

corresponding ITIL® Intermediate Level Capability Module Certificate

• On successful completion of the course, the student can earn 4 ITIL® Credits towards ITIL® Expert and claim 34-36 PDUs for maintaining the PMI® PMP® credential

Next steps

• Other modular courses from the Capability or Lifecycle streams and HF442 Managing Across the Lifecyle leading to the ITIL Expert qualification

Why HP Education

• Complete curriculum including all Capability and Lifecycle modules and Managing Across the Lifecycle to allow you flexibility in pursuing intermediate and ITIL® Expert certification

• Classes scheduled and confirmed regularly for your better planning

• Examination preparation and examination drill to increase your passing rate

• HP contributes to the authorship of ITIL® 2007 edition and 2011 edition


®


ITIL® Capability ModulesService Offerings and Agreements (SOA) HF427 (4 ITIL® Credits, 34 PDUs)This 5-day course (including exam) explains the terminology, processes, roles, functions and activities relating to the Service Design phase of the IT Service Management Lifecycle, based on Version 3 of the IT Infrastructure Library (ITIL®). It is one of four “Service Capability” Modules, which are role-based. They offer participants a balanced knowledge of ITIL® best practices. The Service Capability series will be of interest to participants who wish to be certified to a deep-level of understanding of ITIL® V3 with the primary focus on the process activities and execution throughout the Service Lifecycle.

This course covers primarily Service Strategy and Design processes, including Service Portfolio Management, Service Catalog Management, Service Level Management, Demand Management, Supplier Management and Financial Management.

Operation Support and Analysis (OSA) HF428 (4 ITIL® Credits, 34 PDUs)This 5-day course (including exam) focuses the spotlight on the Service Operation principles and the Event Management, Incident Management, Problem Management, Access Management and Request Fulfillment processes. In support of the main processes the course details how eight additional processes interact with and enable their effectiveness. Organizing for Service Operation, roles, responsibilities, technology and their considerations are included.

This course covers primarily Service Operation and Continual Service Improvement processes, including Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management; and functions including Service Desk, Technical Management, IT Operations Management and Application Management.

Release, Control and Validation (RCV) HF429 (4 ITIL® Credits, 36 PDUs)

This 5-day course (including exam) provides in-depth coverage of the processes and tools that support the transition of services and service components. In scope processes are Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management. Implementation and technology considerations are discussed in depth.

This course covers primarily Service Transition and Operation processes, including Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Change Evaluation, Knowledge Management and Request Fulfillment.

Planning, Protection and Optimization (PPO) HF430 (4 ITIL® Credits, 34 PDUs)

This 5-day course (including exam) explains the terminology, process structure, roles, functions and activities within the Service Strategy and Design phases of the ITSM Lifecycle, based on ITIL® 2011 edition. The course is part of the Capability stream, which offers participants a balanced knowledge of ITIL® best practices used daily. The primary focus is on process activities, execution and use throughout the Service Lifecycle.

This course covers primarily Service Design processes, including Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management and Risk Management.





®




ITIL® Capability Modules

OSA(Operational Support & Analysis)Course code: HF428

RCV(Release, Control & Validation)Course code: HF429

SOA(Service Offerings & Agreements)Course code: HF427

PPO(Planning, Protection, Optimization)Course code: HF430

Service Operation & CSI processes & functions• Event Management, Incident Management, Problem Management,

Request Fulfillment, Access Management• Service Desk, Technical Management, IT Operations Management,

Application Management

Service Transition and Operation processes• Change Management, Service Asset & Configuration Management,

Release & Deployment Management, Service Validation and Testing, Change Evaluation, Knowledge Management

• Request Fulfillment

Service Strategy and Design processes• Service Portfolio Management, Demand Management, Financial

Management, Business Relationship Management• Service Catalog Management, Service Level Management, Supplier

Management

Service Design processes• Capacity Management, Availability Management, IT Service

Continuity Management, Information Security Management• Demand Management

Modules Processes



ITIL® Lifecycle ModulesLifecycle modules are 3-day courses (including exam) offering training towards a free-standing ITIL® Intermediate Lifecycle qualification, which leads to ITIL® Expert qualification. The individual course covers all aspects of the corresponding service lifecycle phase and is based upon the corresponding ITIL® edition 2011 core book.

There are five modules in the Lifecycle Stream• Service Strategy (SS) HF437 (3 ITIL® Credits, 26PDUs)• Service Design (SD) HF438 (3 ITIL® Credits, 26PDUs)• Service Transition (ST) HF439 (3 ITIL® Credits, 26PDUs)• Service Operation (SO) HF440 (3 ITIL® Credits, 26PDUs)• Continual Service Improvement (CSI) HF441

(3 ITIL® Credits, 26PDUs)

Target audience

• Individuals who have attained the ITIL® Foundation certificate and wish to advance to higher level ITIL® certifications

• Individuals who require a deep understanding of ITIL® knowledge and how it may be used to implement or improve IT Service Management

• Staff involved in the corresponding ITIL® phases who wish to enhance their ITIL® knowledge

• This may include but is not limited to IT professionals, IT managers, process managers, process owners

Prerequisites

• Demonstrate between 2 and 4 years of professional experience in the ITSM market place

• Holder of ITIL® V3 Foundation Certificate in IT Service Management or ITIL® V2 - V3 Foundation Bridge Certificate

Benefits

• Identify the ITIL® lifecycle and the fundamental processes involved and how to integrate them into your business' IT service model

• Understand how IT and the Business can collaborate to improve overall productivity and efficiency

• On passing the examination, the student will be awarded the corresponding ITIL® Intermediate Level Lifecycle Module Certificate

• On successful completion of the course, the student can earn 3 ITIL® Credits towards ITIL® Expert and claim 26 PDUs for maintaining the PMI® PMP® credential

Next steps

• Other modular courses from the Lifecycle or Capability streams and HF442 Managing Across the Lifecycle leading to the ITIL® Expert qualification

Why HP Education

• Complete curriculum including all Capability and Lifecycle modules and Managing Across the Lifecycle to allow you flexibility in pursuing intermediate and ITIL® Expert certification

• Classes scheduled and confirmed regularly for your better planning

• Examination preparation and examination drill to increase your passing rate

• HP contributes to the authorship of ITIL® 2007 edition and 2011 edition



®


ITIL® Lifecycle ModuleService Strategy (SS) HF437 (3 ITIL® Credits, 26PDUs)

This 3-day course (including exam) focuses on the activities for transforming ITSM into a strategic asset and driving strategy through the service lifecycle. Topics include the principals of Service Strategy, defining services and market spaces, Service Portfolio Management, Demand Management and Financial Management. Critical success factors and risks are also covered along with conducting strategic assessments.

Service Design (SD) HF438 (3 ITIL® Credits, 26PDUs)

This 3-day course (including exam) teaches students how to plan, implement and optimize service design processes consistent with ITIL® best practices. By applying ITIL® Service Design best practices, IT departments ensure that new services meet commitments related to service quality and availability, customer satisfaction, and cost-effectiveness.

The course covers Service Design processes including Service Catalog Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Security Management and Supplier Management.

Service Transition (ST) HF439 (3 ITIL® Credits, 26PDUs)

This 3-day course (including exam) course covers the Service Transition component of the ITIL® lifecycle. Topics include Change Management, Service Asset and Configuration Management, Release and Deployment, Service Validation and Testing, Service Evaluation, and decision making with the Service Management Knowledge System (SMKS).

Service Operation (SO) HF440 (3 ITIL® Credits, 26PDUs)

This 3-day course (including exam) is designed for those involved in event management and monitoring, problem management and root cause analysis, and access management. The course also covers communication and stakeholder management, service desk organization, technical management, and application management.

Topics include Service Operation Principles and Processes, Common Service Operation Activities, Organizing for Service Operation, and Technology and Implementation Considerations.

Continual Service Improvement (CSI) HF441 (3 ITIL® Credits, 26PDUs)

This 3-day course (including exam) course teaches students how to plan, implement and optimize the ITIL® Continual Service Improvement (CSI) processes. By implementing CSI best practices, IT organizations create and maintain business value through improved design, transition, and operation of services.

Topics include Introduction to Continual Service Improvement, Continual Service Improvement Principles, Continual Service Improvement Methods and Techniques, Organizing for Continual Service Improvement, and Technology Considerations.




®


ITIL® Managing Across the LifecycleITIL® Managing Across the Lifecycle (includes exam)

Course number: HF442s (5 ITIL® Credits, 38PDUs)

Course overview

This is a 5-day course (including exam) which focuses on developing the necessary knowledge and skills required to implement and manage the application of the ITIL® lifecycle practices.

The Managing Across the Lifecycle is the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL® Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is to test and validate the knowledge across the contents of the ITIL® V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core V3 Publications.

Target audience

This course is designed for people who have studied and practiced numerous aspects of ITIL® and want to know how to integrate all of the lifecycle stages and processes into an integrated approach

Prerequisites

Candidate for examination must have attained a minimum of 17 ITIL®credits from prior ITIL® study

Course outline

• Key concepts of service lifecycle

• Integrating service management processes across the service lifecycle

• Communication and stakeholder management

• Managing services across the service lifecycle

• Governance and organization

• Measurement

• Implementing and improving service management capability

• Sample exam and exam preparation

Benefits

• Prepare for ITIL® Managing Across the Lifecycle examination and attain ITIL® Expert qualification

• Identify key business and management issues in IT Service Management

• Manage the planning and implementation of IT Service Management as a practice and a capability

• Implement Strategic Change Management and Risk Management

• Handle organizational challenges and assess services





®



Professional Training

PROJECT MANAGEMENT AND SOFTSKILLS

16


IT transformation reduces cost and risk, add value and continually align IT with business. The trans-formation is guided by a clear strategy and sup-ported by process, technology and people. For sustainable result, people transformation is a key success factor.HP Education’s Project Management and Softskills curriculum enable people transformation with

consultants

HP Education’s Project Management and Softskills curriculum covers different aspects of IT professional training needs including

For more information, please call HP Education Services at (852) 9016 9103 / (852) 3559 7837Fax: (852) 3004 6290 Email: [email protected] Website: www.hp.com.hk/education

17

Project Management and Softskills Curriculum


Project Management FoundationProgram Program number: HKPMFIncludes course number: HC577s & HF389sDuration: 5 days (36.5 PDUs)

Course overview

This course is designed to give participants a comprehensive overview of project management based on the principles and practices in the PMBOK®, all within a 5-day workshop

Day 1-3: Project Management FundamentalsCourse number: HC577sDuration: 3 days (22.5 PDUs)

This course provides the fundamental concepts,processes, and techniques to successfully manageprojects. It features the exciting hands-on Race to Results Simulation that provides project management experience set in the context of motor racing. Learned project management fundamentals are immediately practiced in a multiple project team environment to maximize achievement of enterprise objectives. Lessons learned are captured and discussed relative to the participant’s work environments.

Day 4-5: PMP Exam Review®

Course number: HF389sDuration: 2 days (14 PDUs)

This comprehensive examination preparation seminar covers the five project management processes, as described in PMI®’s “A Guide to the Project Management Body of Knowledge”, which span the nine project management knowledge areas, as well as the area of Professional Responsibility. This course when combined with HC577S “Project Management Fundamentals” is especially suitable for experienced project managers seeking to satisfy the education requirement for PMP® certification.

earn 22.5 PDUs earn 14 PDUs earn 36.5 PDUs earn 35 PDUs

BreakingCommunication

BarriersHKBCB 1 day

Applying NLP in Office

HKNLP 1 day

Satisfying Your Customers

HKSCU 2 days

Presentation Practice WorkshopHKPPW 2 days

Innovation and Creative ThinkingHKICT 2 days

(Advanced)

Principles of Business AnalysisHE551s 3days

Project Risk Management

HE536s 3 days

Managing Stakeholder Relationships and

ExpectationsHL252s 2 days

Project Management Fundamentals

HC577s 3 days

PMP Exam ReviewHF389s 2 days

Project Management Foundation Program

HKPMF 5 daysFastTrack PMP

HK1023L 4 Sat

earn 21 PDUs & 24 CDUs earn 21 PDUs earn 14 PDUs & 16 CPE s

earn 7 PDUs earn 15 PDUs earn 15 PDUsearn 7 PDUs

P P

Notes:

= Recommended PMP Certification Plan Course

= PMI’s Professional Development Units (PDUs) / IIBA’s Continuing Development (CDUs)

P OR

18


Principles of Business AnalysisCourse number: HE551sDuration: 3 days (21 PDUs & 24 CDUs)

This course is intended for business analysts and related professionals such as Project Managers, QA Managers, Project Customers, Technical Leads, Systems Engineers or anyone with a substantive role in the success of projects

Course objective

Learn how to:

improvement

the proposed solution through a context design diagram

project types


Benefits to you

concepts and techniques

the International Institute of Business Analysis (IIBA)

Business Analyst

on a small to medium size

19


Breaking Communication BarriersProgram number: HKBCBDuration: 1 day (7.5 PDUs)

Course objective

In this one day interactive workshop, you will gain insights and skills to:

and potential barriers

barriers

barriers

communication barriers and communicate effectively

Target audience

service managers

Workshop highlights

through Myers-Briggs Type Indicator (MBTI), the most widely used analytical instrument for understanding personality

feedback from people of different styles

different styles in work context

and application

Course outline

Myers-Briggs Type Indicator (MBTI)

in ITIL/ITSM, PMP and HP Software

PMI

Chapter

controlled class size

managers

20


Applying NLP in Office Program number: HKNLPDuration: 1 day (7 PDUs)

NLP is a collection of skills modeled from top communicators to enhance performance and achieve breakthrough. By managing your emotional state, building rapport with others, overcoming limiting beliefs and enhancing behavior, you can unleash your potential and achieve better results in your professional and personal life.

Course objectiveIn this one day interactive workshop, you will gain insights and skills to

state for better job performance

rapport and communicate effectively

potentials

work results

Workshop highlights

experiencing

and application

Target audience

service managers

Course outline

Programming)

Satisfying Your Customers Program number: HKSCUDuration: 2 days (15 PDUs)

Want to satisfy your customers without sacrificing? Want to satisfy your customers with job satisfaction, fun? Service professionals can strike the right balance, find fulfillment in their jobs and build win-win relationship with their customers.

Course objectiveIn this two-day interactive workshop, you will gain insights and skills to

service professional

unspoken and unaware) of your customers

with job satisfaction and without sacrifice

Workshop highlights

understanding different style of behavior

case studies

and application

Target audience

service professionals, service managers

Course outline


21


Presentation Practice WorkshopProgram number: HKPPWDuration: 2 days

Course overviewThe Presentation Practice Workshop is a 2 days course that offers employees individualized coaching and feedback on their face-to-face presenting skills. The prime focus is on learning by doing. It is suited to those who currently give presentations, and also to those whose role will include presentations in the immediate future. Delegates are expected to have a good grounding in the basics of preparing and delivering face to face presentations as this will not be covered in detail on the workshop. Delegates will receive feedback on their current strengths and areas for improvement, and suggestions on how to make positive changes to the content and/or style of their presentations. Working in small groups, delegates will learn from each other, as well as receiving feedback and coaching from other group members, and the facilitators. Pre-course work is provided which will need to be completed prior to Day 1 and there is class work. Video will be taken for self improvement. There will be equal split of lecture and practice time.

Course objectives

By the end of this workshop, you will:

areas for improvement

style

Course outline

Day 1

Day 2

22


Innovation and Creative ThinkingProgram number: HKICTDuration: 2 days (15 PDUs)

Course overviewAs IT Professionals, whatever we can fantasize, we can computerize. However, to fantasize, we need the skills to create and innovate. Consider these scenarios:

you encounter a tough problem. How do you resolve the situation?

your boss wants you to find a better way. How are you going to find new ideas to improve it?

innovative ways can further improve your organizational competitiveness?

How are you going to think out-of-the-box to help him?

If these scenarios sound familiar and interesting, then this workshop is for you! All of us are born

through this powerful and life-changing workshop.

At the end of this workshop, participants will be able to generate 50 ideas in 6 minutes and 1,000 ideas within 28 minutes!


Workshop content

generate 1,000 ideas)

identify the best ideas)

Target audienceIT professionals, R & D professionals, business managers and anyone who seeks better and faster ways of resolving problems, optimizing opportunities and realizing dreams.

23


Technical Training

HP-UX

24

HP-UX

HP offers a broad range of courses with entry points that cater to the UNIX novice administrator, or the seasoned professional. These courses give you the skills you need to maximized perform-ance, reliability, security, and uptime on your HP-UX system.

For new UNIX users, our UNIX Fundamentals, and HP-UX System & Network Administration I and II courses will give you a solid foundation to begin your HP-UX career. For experienced Solaris, AIX, or Linux administrators, our accelerated HP-UX System Administration for Experienced UNIX Administrators class will jump-start your HP-UX career.

To control and reduce planned and unplanned downtime, learn how to utilize HP’s high availability software with courses on HP Logical Volume Manager, VERITAS Volume Manager, HP Serviceguard and HP Metrocluster.


25


UNIX FundamentalsCourse number: 51434sDuration: 4 days

Course overview

This course is an extensive introduction to the UNIX®

operating system and how to use its many commands and utilities. It also covers the standard UNIX system file editor and basic shell programming. This course is the foundation and prerequisite for most other courses in HP Education’s Tru64 and HP-UX curricula. This 4-day course is 60 percent lecture and 40 percent hands-on labs using HP servers.

HP-UX System and Network Administration ICourse number: H3064sDuration: 4 days

Course overview

This hands-on course is the first of two courses that prepare system administrators to successfully configure, manage, maintain, and administer HP-UX servers in a networked environment. Emphasis is on configuring file systems, peripherals, and user accounts, as well as managing and configuring core OS, patches, and application software. Successful completion of HP-UX System and Network Administration I and II will help in preparation for the HP-UX Certified System Administrator (CSA) technical certification. This 4-day course is 50 percent lecture and 50 percent hands-on labs using HP servers.

HP-UX System and Network Administration IICourse number: H3065sDuration: 4 days

Course overview

This course is the second of two courses that prepare system administrators to successfully administer HPUX servers in a networked environment. Successful completion of HP-UX System and Network Administration I and II will help in preparation for the HP-UX Certified System Administrator (CSA) technical certification. This 4-day course is 60 percent lecture and 40 percent hands-on labs using HP servers.

HP Integrity Blades Server AdministrationCourse number: HC590sDuration: 2 days

Course overview

In this 2-day course, students will learn how to successfully manage HP Integrity BladeSystem servers with HP-UX. This course focuses on system administration components rather than hardware deployment. The course introduces the BladeSystem enclosure, BladeServer models, BladeStorage models, Interconnect modules, HP Onboard Administrator, HP Virtual Connect and network storage solutions. It then highlights the HP BladeSystem c-Class server management using HP Systems Insight Manager. The course is 60% lecture and 40% hands-on labs using HP Integrity systems.

26


HP-UX

HP Serviceguard ICourse number: H6487sDuration: 4 days

Course overview

This course teaches you how to use Serviceguard effectively to ensure the high availability of your systems. You will also learn how to configure and manage a Serviceguard cluster. This 4-day course is very lab intensive, and is approximately 40 percent lecture and 60 percent lab.

HP Serviceguard IICourse number: U8601sDuration: 2 days

Course overview

This 2-day course trains experienced system administrators learn how to use cluster technology with a quorum service and appropriate CFS structures to support Oracle 11gR2 in data center environments. Students set up and test a failover cluster, configure a quorum server or lock disk cluster, incorporate cluster file systems into a Serviceguard cluster, explore extended distance clusters and configure Continental Clusters including a dress rehearsal.

HP-UX performance and tuningCourse number: H4262sDuration: 4 days

Course overview

This course shows you how to optimize the performance of your computing environment. Extensive hands-on labs allow you to gain experience using standard UNIX and HP-specific tools to monitor, analyze, and tune the performance of HP-UX systems and common network services. The 4-day course is 50 percent lecture and 50 percent hands-on.

HP-UX Curriculum Paths

New UnixAdministrators

Unix Fundamentals51434s 3 days

HP-UX System& Net Admin I

H3064s 4 days

HP-UX System& Net Admin II

H3065s 4 days

Hands On with MC/ServiceGuard I

H6487s 4 days

HP MC/ServiceGuard II

U8601s 2 days

HP-UX Performanceand Tuning

H4262s 4 days

High Availability

AdvancedAdministration

27


Technical Training

HP StorageWorks

28

HP StorageWorks

Keep pace with storage technology - advance the skill level of your storage engineers, because you demand more

In addition to these challenges, companies also need the right people with the right skills and expertise to manage immense volumes of data, making certain their teams maintain high levels of staff motivation and productivity. Education about storage options and management is as important as having the appropriate storage hardware and software itself.

HP Education Services provide training on Storage Networking, Disk Storage Systems, Storage Software and Storage Archiving to enable customers to get the most out of their HP storage investment. The following is a schematic Hong Kong summary of the curriculum path.

HP Education Services offer innovative programs that complement our extensive existing storage solutions. Our course offerings will help your storage experts gain the required knowledge and skills necessary to obtain accredited engineer certification, raising your productivity and providing your business with a better return on IT.

Our portfolio consists of HP StorageWorks courses that combine classroom instruction with online resources for increased learning effectiveness and flexibility.


29

Accelerated SAN EssentialsCourse number: UC434sDuration: 4 days

Course overview

This 4-day course provides a comprehensive and accelerated understanding of SAN technologies and concepts. Students will gain the experience needed to tackle the challenges of working in enterprise class SAN environments.

HP StorageWorks XP 1:Configuration and ManagementCourse number: H6773sDuration: 4 days

Course overview

This 4-day course introduces students to the XP disk array terminology, function, architecture, and configuration. Students will get configuration practice on our XP’s with LUN and Volume Management, Data Replication using Business Copy and Continuous Access, Performance Advisor, Disk and Cache partitioning and Command View XP Advanced Edition. In addition we will cover the concepts of External Storage, Thin Provisioning, and Snapshot XP This version uses updated releases of Command View XP Advanced Edition and Performance Advisor.

Managing HP StorageWorks Enterprise Virtual ArrayCourse number: U4879sDuration: 4 days

Course overview

This 4-day course combines theory and practical labs to teach users how to manage the HP Enterprise Virtual Array. The hardware, concepts and terminology are covered in-depth followed by configuration tasks which include Command View EVA, Local Replication using Business Copy EVA with Snapshots, Snapclones and Mirrorclones, Replication Solutions Manager for Business Copy, Multi-path management with HP MPIO DSM on Windows, native multi-pathing on HP-UX 11iv3, command line/scripting with SSSU, Upgrading controller and disk drive firmware. Information on next generation EVA is also provided.

Managing 3PAR Disk ArraysCourse number: HK902sDuration: 3 days

Course overview

This 3-day course overviews 3PAR hardware and architecture along with giving administrators insight in to the constructs within the 3PAR array family. Students will explore Virtual Volumes and Thin Provisioning along with performing other administrative tasks via both GUI and CLI methods. The class discusses local and remote data copies along with reporting, scheduling and space management. Hands-on lab exercises will help illustrate the concepts learned during the course.


30

HP StorageWorks


EVA Performance AnalysisCourse number: HG828sDuration: 2 days

Course overview

This 2-day course covers EVA performance data collection, interpretation and analysis, including a hands-on case study. The course describes essential performance rules, terminology, and rules of thumb that should be used when assessing EVA performance. It covers the tools and processes used to collect, format, and analyze performance data. The course exercises do not require use of the HP Virtual Lab or local equipment.

EVA II: Business Continuity and AvailabilityCourse number: HF839sDuration: 2 days

Course overview

This 2-day instructor-led training course introduces the student to the HP StorageWorks Enterprise Virtual Array data replication environment. That environment includes both local replication (Business Copy Enterprise Virtual Array [BC EVA]) and remote replication (Continuous Access Enterprise Virtual Array) solutions. The focus of this course, however, is the remote replication capability represented by Continuous Access EVA. Also discussed is the Replication Solutions Manager (RSM) software application.

Accelerated SANEssentials

UC434s 4 days

StorageNetworking

HP StorageWorks XP1Cong and Mgnt

H6773s 4 days

Managing 3PAR Disk Arrays

HK902s 3 days

Managing HPStorageWorks EVAUC420s 3 days

EVA II: BusinessContinuity and

AvailabilityHF839s 2 days

EVA PerformanceAnalysis

HG828s 2 days

Disk Storage Systems Storage Archiving

StorageWorks Curriculum

31


Technical Training

HP CLOUDSYSTEM MATRIX - PROLIANTHP CloudSystem Matrix is the industry’s first Converged Infrastructure platform delivering the benefits of shared services today. With its application-centric design it provides the ideal foundation of a Private Cloud environment.

CloudSystem Matrix includes proven HP BladeSystem technologies such as Virtual Connect, Insight management software, and standard ProLiant and Integrity blade servers with HP Services for streamlined implementation and support and builds on shared storage SAN such as Fibre Channel SAN.

HP Insight ControlFoundation

HE643s 2 days

HP System InsightManager EssentialsHK756s 2 days

HP BladeSystemAdministration

HE646s 3 days

HP Matrix OE:Infrastructure

AdministrationHK920s 2 days

Advanced InsightControl Topics

HK757s 3 days

HP VirtualConnect

HK758s 3 days

Pre-requisites

Core Matrix training

32


HP BladeSystem AdministrationCourse number: HE646sDuration: 3 days

Course overviewIn this course, students will learn how to successfully deploy and manage HP BladeSystem servers. A brief architecture overview will ensure students understand the components of the HP BladeSystem solutions.

HP Insight Control FoundationsCourse number: HE643sDuration: 2 days

Course overviewThis course provides an introduction to HP Insight Control Environment. Students will be presented with an overview of the installation process for Insight Control Data Center Edition, then will work with labs for HP Systems Insight Manager and ProLiant Essentials software.

HP System Insight Manager EssentialsCourse number: HK756sDuration: 2 days

Course overviewThis 2-day course equips students with the skills and knowledge to install and configure HP Insight Control integrated management solution for physical and virtual servers. Students will spend the time learning, installing and configuring HP Insight Control capabilities to proactively manage system health through remote management tools. The course will also cover the integration of various options within HP Systems Insight Manager: ProLiant Support Pack version control.

HP CLOUDSYSTEM MATRIX - PROLIANT

HP Virtual ConnectCourse number: HK758sDuration: 3 days

Course overviewThis 3-day course helps students identify, manage, and configure HP Virtual Connect components. An architecture overview ensures understanding of the Virtual Connect Ethernet, FlexFabric, and Fibre Channel components and their function. Hands-on labs provide configuration setup and a variety of network scenarios.

HP Matrix OE: Infrastructure AdministrationCourse number: HK920sDuration: 2 days

Course overviewThis 3-day course covers how to effectively utilize and manage the HP Matrix Operating Environment. The HP Matrix Operating Environment is covered in depth.

Advanced Insight Control TopicsCourse number: HK757sDuration: 3 days

Course overviewThis 3-day course equips students with the skills and knowledge to configure and use several advanced features of HP Insight Control integrated management solution for physical and virtual servers. Students will spend the time learning, installing and configuring HP Insight Control capabilities to proactively manage system health through remote management tools. The course will focus on the integration of various options within HP Insight Control: power management, performance monitor, virtual machine management and server migration.

33


Technical Training

CLOUD COMPUTING

34

Cloud Computing EssentialsCourse number: CC100sDuration: 2 days

Course overview

This is a 2-day comprehensive fundamental course, rather than awareness against cloud computing. It aims to provide an in-depth knowledge of cloud computing, including architectures, technologies, emerging cloud standards and performance monitoring. It will also explore federation, security and privacy in the cloud.

Cloud Computing: Security Threats and MeasuresCourse number: CC203sDuration: 2 days

Course overview

Cloud computing is today's approach to effective IT computing systems, databases, and networks. In addition to the benefits it brings to organizations, a lot of security threats and uncertainties come along. This 2-days intensive course aims to provide attendees with practical security knowledge on cloud computing environment.

Upon successful completion of this course, attendees will be able to identify security risks and concerns on cloud computing environment and understand the best practices on handling cloud security issues.

CLOUD COMPUTING

HP Cloud Discovery WorkshopCourse number: HKCDWDuration: 1 day

Course overview

The cloud radically changes the way infrastructures, applications, and processes are sourced and consumed for meeting business needs. It enables you to quickly deliver highly scalable and elastic technology-enabled services, over the Internet, on a pay-per-use basis.

In this strategic workshop, we cover all the different sourcing options to help you make the right decisions on the way forward. We enable you to gain clarity on cloud concepts, identify the cloud initiatives that can work for your business, discuss how HP Converged Infrastructure can lay the foundation for the cloud and draw actionable ‘next steps’.


35


Technical Training

VIRTUALIZATION (VMware/Microsoft)HP Education Services offers the official VMware training curriculum to provide the essential skills needed in a virtualized world. HP is a global VMware authorized training center (VATC), using VMware certified instructors and course materials. Our training is recognized by VMware for their VMware Certified Professional (VCP) program. Accredited Systems Engineer (ASE) candidates can now use VMware certification (VCP) as an elective towards their ASE certification.

36

“Hewlett-Packard is one of our largest VMware Authorized Training partners, dedicated to the highest standards of quality training and customer satisfaction. With HP’s authorized VMware training, customers can be confident that they will have the best possible experience allowing them to make the most of their VMware investment.”

Richard Kerr,Worldwide Partner Manager, VMware Education

VMware vSphere 5.0: Install, Configure & ManageCourse number: HL235sDuration: 5 days

Course overview

This 5-day hands-on training course explores installation, configuration, and management of VMware vSphere®, which consists of VMware ESXi™ and VMware vCenter™ Server. The course is based on ESXi 5.0 and vCenter Server 5.0. Completion of this course satisfies the prerequisite for taking the VMware® Certified Professional 5 exam. This course is 60 percent lecture and 40 percent hands-on labs.

VMware vSphere 5.0: What’s NewCourse number: HL234sDuration: 2 days

Course overview

This 2-day hands-on training course explores new features in VMware vCenter™ Server 5.0 and VMware® ESXi™ 5.0. Topics include VMware vSphere® 5 installation and how to upgrade from vSphere 4.x to vSphere 5.0. vSphere 5.0 is the first version of vSphere to include only the ESXi hypervisor. This course is 60 percent lecture and 40 percent hands-on labs.

VIRTUALIZATION (VMware/Microsoft)

Implementing and Managing Windows Server 2008 Hyper-VCourse number: MS6422Duration: 2 days

Course overview

This course provides participants how to implement and manage Windows Server 2008 Hyper- V. It also teaches participants how to manage Hyper-V with Solution Center Virtual Machine Manager (VMM) and with PowerShell.

Implementing and Managing Microsoft Server VirtualizationCourse number: MS10215Duration: 4 days

Course overview

This 4-day instructor-led course will provide you with the knowledge and skills to deploy and manage a server virtualization environment using Microsoft technologies. The course provides details on how to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 R2. The course also provides details on how to manage a server virtualization environment by using System Center products such as System Center Virtual Machine Manager (VMM) 2008, SCVMM 2008 R2, System Center Operations Manager 2007 R2, System Center Data Protection Manager 2007 R2, and System Center Configuration Manager 2007 R2. This course does not require previous server virtualization experience, but does require that students have significant experience in managing Windows Server 2008 or Windows Server 2008 R2.


37


Technical Training

COMPUTER SECURITY

38

COMPUTER SECURITY

ISO/IEC 27001:2005 Information Security Management System Lead AuditorCourse number: HL987sDuration: 5 days

Course overview

Effective auditing is the only way to ensure that the measures you put in place to protect your organization and your customers are properly managed and achieve the desired result. This 5-day course provides necessary knowledge for IT or Quality professionals to implement a formal Information Security Management System in accordance with ISO 27001:2005 and enhance their auditing skills. Formal examination leading to BSI ISO 27001 Lead Auditor Qualification is included.

Attacks and Defenses Warfare on Web Application SystemsCourse number: CS331sDuration: 2 days

Course overview

This is a 2-day course, presenting participants with contemporary attacking techniques from sign-on to sign-off, everything in between a web-based application. It targets to help participants understand more about security advance in both attacking and defending sides on the “hacking” battlefield. Security techniques on technical, procedural and managerial aspects will be covered in this course.

Data Security, Privacy and ConfidentialityCourse number: CS333sDuration: 2 days

Course overview

This 2-day course aims to enable IT professionals to understand more about data privacy, data loss issues and data loss prevention strategies. Data loss prevention techniques on technical, procedural and managerial aspects will be covered. Participants will learn how to protect data from data classification, perform and oversee privacy impact assessment, perform and oversee privacy compliance audit, define privacy breach handling procedures and select data loss prevention solution.

Building a Secure Windows EnvironmentCourse number: CS336sDuration: 2 days

Course overview

The widespread adoption of Microsoft Windows makes it an almost inevitable and vital core component in our IT infrastructure. Improper use of Windows will provide good opportunities for hacking activities. This 2-day course aims to equip the participants with an in-depth knowledge in deploying secure Windows. In addition to concept, case studies and intensive hands-on workshop will be arranged throughout the course to make participants to grasp the essential knowledge for deploying a secure Windows environment.

Building Secure Linux/Unix EnvironmentCourse number: CS338sDuration: 2 days

Course overview

This 2-day course aims to equip participants with an in-depth knowledge in deploying secure common Linux / Unix operating systems. Case studies and intensive hands-on workshop will be arranged throughout the course.


39


Technical Training

DATA CENTRE TRAINING

40


DATA CENTRE TRAINING

Data Centre Training Roadmap

Certified Data Centre ProfessionalCourse number: HKCDCPDuration: 2 days

Course overviewThe Certified Data Centre Professional course is a 2-day course designed to expose participants to the key components of the data centre. It will address how to setup and improve key aspects such as power, cooling, security, cabling, safety, etc. to ensure a hi-available data centre. It will also address key operations and maintenance aspects.

Certified Data Centre SpecialistCourse number: HKCDCSDuration: 3 days

Course overviewCDCS® will further increase attendees to a level being a compatible sparring partner with suppliers and they will be able to verify offers provided by vendors for correctness, effectiveness and efficiency. CDCS® is a must have certification for professional data centre managers and personnel. CDCS® is a pre-requisite for individuals wishing to achieve the CDCE® status.

Certified DatCentre Expert

Certified DatCentre Facilities

Operations Manager

Certified DatCentre Specialist

Certified DatCentre Professional

Certified Data Centre ExpertCourse number: HKCDCEDuration: 5 days

Course overviewThe Certified Data Centre Expert course is a 5-day course designed to prepare participants to analyze a given business case and perform technical evaluation for a project plan and a set of designs for implementation of a mission critical Data Centre. The course also engages participants in product evaluations and demonstrates how to select equipment and develop equipment test scripts (IET) and integrated performance and validation testing (IPVT). CDCE® builds upon knowledge gained in CDCP® and CDCS® courses. Participants who pass the exam will join the industry’s elite Data Centre project design experts.

Certified Data Centre Facilities Operations ManagerCourse number: CDFOMDuration: 3 days

Course overviewThe CDFOM® course is a 3-day course which will enable participants to gain in-depth knowledge in managing data centre operations which include the following key subject matters; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people, vendor management, handling incident/crisis management as well as how to keep operations really simple, manageable, effective and efficient and much more.

at

at

at

at

41


Technical Training

LINUXHP offers a broad range of courses with entry points that cater for other platforms, such as Linux and Microsoft Windows. These courses give you the skills you need to maximized performance, reliability, security, and uptime on your system.

42


RHCE Rapid Track Course with RHCSA and RHCE ExamsCourse number: RH300Duration: 5 days (4-day training & 1-day exam)

Course overviewThe RHCE Fast Track Course with RHCSA and RHCE Exams (RH300) is designed for senior Linux system administrators who want to validate their competencies by earning the RHCSA and RHCE credentials. This is a fast-paced preparation course that combines the RHCSA Fast Track Course (RH199) and System Administration III (RH254) courses, normally eight days of training, into a single 4-day training. Building on the students' extensive knowledge of command line based Linux administration, the course moves very quickly through the intermediate and advanced tasks covered by lab-based knowledge checks and facilitative discussions. By the end of this course, the senior Linux administrator students will have been exposed to all the intermediate and advanced competencies tested by the RHCSA and RHCE exams. The RHCSA and RHCE exams are included with this course.

Linux for Unix AdministratorsCourse number: U2794sDuration: 4 days

Course overviewThis 4-day course covers topics of interest to experienced HP-UX or Sun Solaris system administrators wishing to develop an understanding of the skills required to administer Red Hat or SUSE Linux based systems in their enterprise computing environments. Upon completion of this course the student should be able to successfully install,

LINUX

configure, and bring online a Linux system. This course should also help prepare the student for Linux certification exams such as the LPI 101/102 required for Linux Professional Institute Level One Certification or other Linux certifications.

Linux administration ICourse number: H7091sDuration: 4 days

Course overviewThis 4-day course provides those with basic UNIX or Linux user experience, the knowledge & skills necessary to install, configure and manage their Red Hat and SUSE Linux systems. Topics include installation, system admin, configuring X Windows, configuring the kernel, Logical Volume Manager (LVM) and RAID, security and basic troubleshooting. Coupled with the next course, Linux system administration II (H7092S) is our recommended curriculum to assist those system admins wishing to prepare for one of the Linux certifications. Linux Professional Institute (LPI) Level 1, Red Hat (RHCE, RHCT) or SAIR.

Fundamentals of Linux and HP-UXCourse number: HKFLUXDuration: 5 days

Course overviewThis course is an extensive introduction to the Linux and HP-UX operating system and how to use its many commands and utilities. It also covers the installation, administration, and Kernel configuration. The 5-day course is 60 percent lecture and 40 percent hands-on labs.

43


Organizations need to leverage the power of their people in order to grow. With Learning Solutions from HP, we help you enhance the effectiveness of your people, through effective programs geared toward the needs of your environment. Learning Solutions from HP result in improved employee productivity leading to a higher return on your IT investment and better business outcomes.

Take control of your future - HP can help you start your training plan today.

LEARNING SOLUTIONS


Change Management Training for Microsoft Migration Project

With over 30 years of training experience, HP provides Microsoft training that will prepare IT staff and end users at all levels. We focus on helping users transition skills during large scale software rollouts and desktop migrations.

HP People Readiness solutions help business users harness the advantages of new desktop technologies and make a significant contribution to the Management of Change aspect of these large scale deployments.

44


Three factors are raising training and development to the very top of company agendas:

Therefore: Learning is essential to attracting and retaining the right people.

But implementing a coherent, integrated training

companies are turning to a managed training solution to help them.

What is MTS? A managed training service is where a company outsources the development, administration and

party. The managed training provider then delivers these back as a service. Why?

Potential advantages of an MTS from HP include

external experience - best practice sharing

MANAGED TRAINING SERVICES


Before a managed training solution.

After a managed training solution

Many Vendors

Providing trainingService

Training / HR department

appropriate vendor

course content

evaluate feedback

records

agree courses required design courses

materials

suppliers

Many Vendors

Providing trainingService

Training / HR department

appropriate vendor

course content

evaluate feedback

records

agree courses required design courses

materials

suppliers

45


HP EDUCATION PACK

46


HP Education PackHP Education Pack is an ideal way to manage tighter training budgets in today’s economy. With this HP Education Pack, you can greatly simplify your budgeting and purchasing processes, and make sure that training requirements are met as needed. If you know that you will need training, but are not exactly sure of the specifics (who? What? When?), then HP Education Pack offer a flexible and convenient solution.

HP Education Pack is a flexible, economical, and simple way to purchase training. It allows volume purchase of training credits in increments of HK$1,000. This gives you a prefunded account, much like a gift card, waiting for you to draw on it. Within 12 months of purchase, you can redeem training credits as needed on open enrollment classes at HP education centers offered though www.hp.com.hk/education

What are the benefits?

No need to know student names, dates or even locations in advance. Flexibility to attend training as needed.

Lock in budget dollars by pre purchasing training funds while funding is available.

Avoid spending time and money on approving training purchases throughout the year. After initialset-up, you can register for training by phone or online using your HP Education Pack.

HP Education Pack can be purchased standalone or as part of another HP order, complementing a larger IT solution.

HP EDUCATION PACK

HP Education Pack is a key component of the HP service portfolio. Our mission critical and multi-technology expertise, proactive processes, and collaborative approach are designed to help you increase the availability of your IT environment and give your employees the skills they need to keep pace with change.

Use HP Education Pack to redeem for scheduled training. Number of HP Education Pack unit required per course is specified in HP Education Training Schedule available at www.hp.com.hk/education.

Payment is due in full at the time of placing the initial order.

HP Education Pack covers over 200 topics available at HP Education Services.

The duration of the HP Education Pack is 12 months from the date of purchase. An HP Education Pack can be “refilled” anytime during this period, but the refilled training funds are subject to the same expiration date.

47

Course No. Course Name

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

NEW

July 2012 - February 2013 Professional Training Schedule

Revised date: June 22, 2012

Please call 3559 7837 or email [email protected] for more details

* More courses are available on demand, please visit our website for details* Courses can be customized with our Education Consulting Services* Prices are subject to change without prior notice

Training Time9:30am-5:30pm9:00am-5:30pm (ITSM training)

HP Education Center19/F, Cityplaza One, 1111 King's Road, Taikoo Shing, Hong Kong(Taikoo MTR Station - E1 Exit)

For more information, please call HP Education Services at (852) 9016 9103 or (852) 3559 7837 E-mail: [email protected] Fax: (852) 3004 6290Website: http://www.hp.com.hk/education

Technical Training

ITIL® 2011 Edition / IT Service Management (ITSM)

DaysHP

EducationPack Unit

HK$

Project Management & Softskills

11-13 15-17 12-14 10-12

04-06

04-06

Jun 03-05

Jun 03-05

28-30

28-30

19-21

19-21

19-21

19-21

03-05

03-05

27-31

27-31

20

05-07 May 06-08

Feb 25-27

Feb 07-08

May 27-29

06-08 14-16

17-1919-21

07

2609-10 10-11

22

10-11

08-09

04-05

06-07

22-23

27-28

05-07

17-18

05-07

17-18

03 14 12 09 14 25

21-25

21-25

03-07

03-07

08-12

08-12

05-09

05-09

10-14

10-14

14-16 05-07 14-16 20-22

28-30& 31

05-07 &17-18

05-07 &17-18

22

HP-UX, HP StorageWorks, HP ProLiant, VMware, Linux, Microsoft, Data Center, Cloud ComputingPlease refer to "Technical Training Schedule" (ITIL®

ITIL® Lifecycle Modules (3 Credits per module)

Oct Nov Dec Jan2013

Feb2013

or laterJul Aug Sep

Oct Nov Dec Jan2013

Feb 2013or laterJul Aug SepDays UnitsHK$

ITIL® Capability Modules (4 Credits per module)

The Capstone Course (17 ITIL® Expert Credits required to take this course)

ITIL® Supplementary

HF421s

HF437

HF437a

HF438

HF438a

HF439

HF439a

HF440

HF440a

HF441

HF441a

HF427

HF427a

HF428

HF428a

HF429

HF429a

HF430

HF430a

HF442

HF442a

U5450s

UC410s

HE602s

HK634X

HF415

HKPMF

HC577s

HF389s

HE551s

HE542s

HE555s

HE548s

HKNLP

HKBCB

HKSCU

HKICT

HKSPS

HKPSS

HKSPBI

HKMRT

HKPOM

HKMOC

HKPOS

ITIL® Foundation for IT Service Management (includes exam)

(22.5 PDUs)

ITIL® Service Strategy (includes exam) (26 PDUs)

ITIL® Service Strategy (26 PDUs)

ITIL® Service Design (includes exam) (26 PDUs)

ITIL® Service Design (26 PDUs)

ITIL® Service Transition (includes exam) (26 PDUs)

ITIL® Service Transition (26 PDUs)

ITIL® Service Operation (includes exam) (26 PDUs)

ITIL® Service Operation (26 PDUs)

ITIL® Continual Service Improvement (includes exam) (26 PDUs)

ITIL® Continual Service Improvement (26 PDUs)

ITIL®

ITIL®

ITIL® Operational Support and Analysis (includes exam) (34 PDUs)

ITIL® Operational Support and Analysis (34 PDUs)

ITIL® Release, Control and Validation (includes exam) (36 PDUs)

ITIL® Release, Control and Validation) (36 PDUs)

ITIL® Planning, Protection and Optimization (includes exam) (34 PDUs)

ITIL® Planning, Protection and Optimization (34 PDUs)

ITIL® Managing Across the Lifecycle (includes exam) (38 PDUs)

ITIL® Managing Across the Lifecycle (38 PDUs)

ITIL® Exam for ITIL® Foundation/Capability Courses/

ITIL® Lifecycle Courses/ITIL® Managing Across the Lifecycle

ISO/IEC 20000 for Practitioner (includes exam)

CobiT Foundation (includes exam)

Applied Service Management Workshop Series

HP "Race to Results" Service Management Simulation Workshop

(7 PDUs)

Project Management Foundation Program (36.5 PDUs)

- includes HC577s & HF389s

Project Management Fundamentals (22.5 PDUs)

PMP Exam Review® (14 PDUs)

Principles of Business Analysis (21 PDUs & 24 CDUs)

IT Project Risk Management (21 PDUs)

Crafting High Quality Requirements (21 PDUs)

Mastering Project Requirements (21 PDUs)

IT Communication Skills: Breaking Communication Barriers (7.5 PDUs)

IT Service Skills: Satisfying Your Customers (15 PDUs)

Innovation and Creative Thinking (15 PDUs)

Problem Solving & Decision Making

Personalized Service

Sigma Plus in Business Improvement

Marketing for IT professionals

Process of Management

Management of Change

Planning for Success

3

3

2.5

3

2.5

3

2.5

3

2.5

3

2.5

5

4.5

5

4.5

5

4.5

5

4.5

5

4.5

0.5

3.5

2.5

2

1

5

3

2

3

3

3

3

1

1

2

2

2

2

2

2

2

1

2

12,000

18,500

15,800

18,500

15,800

18,500

15,800

18,500

15,800

18,500

15,800

22,000

19,800

22,000

19,800

22,000

19,800

22,000

19,800

22,000

19,800

2,800

19,500

12,000

9,000

6,000

10,500

10,500

10,500

10,500

3,500

3,500

7,000

7,000

7,000

7,000

7,000

7,000

7,000

3,500

7,000

12

18

16

18

16

18

16

18

16

18

16

22

20

22

20

22

20

22

20

22

20

NA

19

12

9

6

10

10

10

10

3

3

7

7

7

7

7

7

7

3

7

Oct 31-Nov 02Oct 31-Nov 02

Mar 06-08Mar 06-08

Mar 18-22Mar 18-22

Jun 17-21Jun 17-21

May 06-08May 06-08

May 20-24May 20-24

Apr 08-10Apr 08-10

Apr 22-26Apr 22-26

Oct Nov Dec Jan2013


Oct Nov Dec Jan2013


Oct Nov Dec Jan2013


Oct Nov Dec Jan2013


Course No. Course Name DaysHP

EducationPack Unit

HK$

* More courses are available on demand, please visit our website for details* ProCurve, OpenVMS, NonStop & Microsoft training are available, please contact us for details* Courses can be customized with our Education Consulting Services* Prices are subject to change without prior notice

Revised date: June 22, 2012

For more information, please call HP Education Services at (852) 9016 9103 or (852) 3559 7837 E-mail: [email protected] Fax: (852) 3004 6290Website: http://www.hp.com.hk/education

NEW

NEW

NEW

NEW

NEW

NEW

NEW

July 2012 - February 2013 Technical Training Schedule

Change Management Training for Microsoft Migration ProjectChange Management Training for Microsoft Migration Project

Linux (Red Hat / SUSE / Combined)Linux (Red Hat / SUSE / Combined)

Data Center TrainingData Center Training

VirtualizationVirtualization

CLOUD ComputingCLOUD Computing

Computer SecurityComputer Security

HP ProLiant/BladeSystemHP ProLiant/BladeSystem

Days UnitsHK$HP StorageWorksHP StorageWorks

HP-UXHP-UX

We focus on helping users transition skills during large scale software rollouts and desktop migrations.

51434sH1L51sH3064sH3065sH4262sH6487s

UC434sU4879s

HK902sHK904s

HE643sHE645sHE646sHK756sHK757sHK758s

HKCCCPCC100sCC203sH1L09sH1L10s

HL235sHL235se

MS6422MS10215

HL987s

CS331sCS333sCS336sCS338s

HKCDCPHKCDCSHKCDCECDFOMECTCOM

RH300

H7091sH7092sU8531sU8630sHKFLUX

51434sH1L51sH3064sH3065sH4262sH6487s

UC434sU4879s

HK902sHK904s

HE643sHE645sHE646sHK756sHK757sHK758s

HKCCCPCC100sCC203sH1L09sH1L10s

HL235sHL235se

MS6422MS10215

HL987s

CS331sCS333sCS336sCS338s

HKCDCPHKCDCSHKCDCECDFOMECTCOM

RH300

H7091sH7092sU8531sU8630sHKFLUX

Oct Nov Dec Jan2013

Feb2013Jul Aug Sep

Oct Nov Dec Jan2013

Feb2013Jul Aug Sep

Oct Nov Dec Jan2013

Feb2013Jul Aug Sep

Oct Nov Dec Jan2013

Feb2013Jul Aug Sep

Oct Nov Dec Jan2013

Feb2013Jul Aug Sep

Oct Nov Dec Jan2013

Feb2013Jul Aug Sep

Oct Nov Dec Jan2013

Feb2013Jul Aug Sep

Oct Nov Dec Jan2013

Feb2013Jul Aug Sep

Days UnitsHK$

Days UnitsHK$

Days UnitsHK$

Days UnitsHK$

Days UnitsHK$

Days UnitsHK$

Fundamentals of the UNIX SystemHP Integrity VM v6 and HP-UX vPars v6 Administration HP-UX System & Network Administration IHP-UX System & Network Administration IIHP-UX Performance & Tuning

Accelerated SAN EssentialsManaging HP StorageWorks Enterprise Virtual ArraysEVA Performance AnalysisManaging 3PAR Disk Array3PAR Performance Management

HP Insight Control FoundationDeploying and Updating HP Insight ControlHP BladeSystem AdministrationHP System Insight Manager EssentialsHP Insight Control: Management MasterHP Virtual Connect

Deploying and Managing Applications in CloudsCloud Computing EssentialsCloud Computing: Security Threats and MeasuresCCSK Basic (with 2 test tokens)CCSK Plus (with 2 test tokens)

(with exam voucher)Implementing and Managing Windows Server2008 Hyper-VImplementing and Managing Microsoft Server Virtualization

ISO/IEC 27001:2005 Information Security Management System Lead Auditor (includes exam & ISO standard)Attacks and Defenses Warfare on Web Application Systems

Building a Secure Windows EnvironmentBuilding Secure Linux/Unix Environment

Practical Change and Operation Management for Data Center

Red Hat Linux Rapid Track Course (includes RHCSA and RHCE exams)Enterprise Linux System AdministrationEnterprise Linux Networking ServicesLinux TroubleshootingEnterprise Linux Security AdministrationFundamentals of Linux and HP-UX

334444

44232

233223

32212

55

24

5

2222

23531

5

44445

91014141414

14149

1611

91010111116

169959

2122

912

22

9999

152234224

23

1414141418

9,00010,50014,00014,00014,00014,000

14,00014,0009,000

16,50011,000

9,00010,50010,50011,00011,00016,500

16,5009,0009,0005,5009,500

21,00022,300

9,00012,000

22,000

9,0009,0009,0009,000

15,00022,50034,00022,5004,000

23,000

14,00014,00014,00014,00018,000

09-12

15-17

10-1321-23

04-07

08-11

29-31 21-2313-14

25-2620-21

21-2325-27

04-06

19-21

10-11

27-28

05-07

26-27 17-18 19-20 24-2504-0506-0704-0506-07

0606-07 10-11

10

08-10

13-17

27-28 17-18

12-14

17-1916-1809 24 12 31 14 26

12-1605-07

10-11 03-04

16-20

23-26

28-31

19-2317-21

11-1413-16

04-07

21-25

14-17

08-12 04-09

30-31 29-30

24-2529-30 25-26

28-29

17-21 15-19 26-30

06-09 08-11

21-2513-17 17-21 15-19 26-30 21-25

01-02 03-04

19-2303-06

25-2807-1017-20

17-20

18-20 &26-27

8-10 &16-17

12-14 &20-21

10-12 &15-16

16-18 &24-25

20-2201-03

24-25

10-11

30 Jan-01 Feb

31 Jul-03 Aug

29 Oct-01 Nov

Training Time9:30am-5:30pm

HP Education Center19/F, Cityplaza One, 1111 King's Road, Taikoo Shing, Hong Kong(Taikoo MTR Station - E1 Exit)

Please complete both sections to register for courses

Mailing address:

Terms and conditions

1. HP reserves the right to cancel a course due to unforeseen circumstances.2. Customer cancellations or re-scheduling must be received by HP 10 business days prior to the course commencement date. Training fees must be paid in full for

cancellation and re-scheduling notices received less than 10 business days. Prepaid fees will be forfeited. For cancellation or re-scheduling, a prior written notice to HP Education Services from the customer is required.

3. Full payment must be made before course commencement, cheque should be made payable to "Hewlett-Packard HK SAR Ltd." and mail to HP (Attention: HPE) at the

4. Course enrollment is subject to availability.

Payment options

B. I will pay by cheque (no. ) for HK$ and made payable to “Hewlett-Packard HK SAR Ltd.” before course commencement.

C. Our company has credit term with HP. Please bill a total of HK$

I have read and accepted all the Terms and Conditions herein and on the HPE website: http://www.hp.com.hk/education

to our organization.

Invoice to:

Position Authorized signature & company stamp

Title:

Address:

©2012 Hewlett-Packard HK SAR Ltd.The information contained herein is subject to change without notice.

MailHewlett-Packard HK SAR Ltd.19/F, Cityplaza One, 1111 King’s Road,Taikoo Shing, Hong KongAttention: HP Education Services

General enquiriesTel: (852) 9016 9103 or (852) 3559 7837 Fax: (852) 3004 6290E-mail: [email protected]: www.hp.com.hk/education

Course Registration FormTo register for courses, please return the completed form by fax to (852) 3004 6290

Email address:

Please tick ( ) if you require a receipt with company or individual as the payee.

(# we will deliver course information to participant by SMS or email.)

*Participant’s name # Email address # Mobile no. Job title Course no. Course date

A. Please refer to HP Education Pack no./ HP Training Pack no./ HP Care Pack no.:

Company name:

Contact name:

Fax no.:

Position:

Telephone no.:

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