HP Web Jetadmin 10 - · PDF fileLegendary HP reliability and service ... HP Web Jetadmin 8.1...

HP Web Jetadmin 10.1Reviewer/Evaluator’s Guide

© Copyright 2008 Hewlett-PackardDevelopment Company, L.P.

The information contained herein is subjectto change without notice. The onlywarranties for HP products and services areset forth in the express warranty statementsaccompanying such products and services.Nothing herein should be construed asconstituting an additional warranty. HP shallnot be liable for technical or editorial errorsor omissions contained herein.

Adobe® and Acrobat® are trademarks ofAdobe Systems Incorporated.

Microsoft®, Windows®, and Windows® XPare U.S. registered trademarks of Microsoft®Corp.

Windows Vista™ is either a registeredtrademark or trademark of MicrosoftCorporation in the United States and/or othercountries/regions.

UNIX® is a registered trademark of the OpenGroup.

Table of contents

1 Getting to know HP Web Jetadmin 10.1Benefits ................................................................................................................................................ 2New features ........................................................................................................................................ 3Comparing versions 8.1 and 10.1 ........................................................................................................ 3

2 Evaluating peripheral management softwareHow to evaluate peripheral management software .............................................................................. 6

Determining what you want to accomplish .......................................................................... 6Considering software features and compatibility ................................................................. 7Installing the software .......................................................................................................... 7Performing the evaluation .................................................................................................... 7

Installation and setup ........................................................................................................................... 8Easy migration ..................................................................................................................... 8Installing HP Web Jetadmin 10.1 ......................................................................................... 8

License agreement .............................................................................................. 9HTTPS Notification .............................................................................................. 9File location ......................................................................................................... 9Confirmation ........................................................................................................ 9SQL 2005 Server Express .................................................................................. 9Installing HP Web Jetadmin ................................................................................ 9

Evaluating installation and setup ....................................................................................... 10Ease of use ........................................................................................................................................ 10

Page layout ........................................................................................................................ 10Customizing screens ......................................................................................................... 11

Minimizing or hiding the Task Module Docking Area ........................................ 11Arranging screens ............................................................................................. 12Changing screen size ........................................................................................ 14Resizing columns .............................................................................................. 14

Current Tasks and Common Tasks ................................................................................... 15Top menu bar features ...................................................................................................... 16

File .................................................................................................................... 16View .................................................................................................................. 16Tools ................................................................................................................. 16Help ................................................................................................................... 17

Drag-and-drop functionality ............................................................................................... 17Three HP Web Jetadmin 10.1 sections ............................................................................. 17

Device Management section ............................................................................. 17Print Management ............................................................................................. 18

ENWW iii

Application Management ................................................................................... 18Viewing devices ................................................................................................................. 19Layouts .............................................................................................................................. 19Device Filters ..................................................................................................................... 20Device Lists tabs ................................................................................................................ 21Printable manual ................................................................................................................ 22Evaluating ease of use ...................................................................................................... 22

Fleet deployment ................................................................................................................................ 23Advanced device discovery ............................................................................................... 23

Network device discovery ................................................................................. 23PC-connected printer discovery ........................................................................ 24

Grouping devices for easy management ........................................................................... 25Creating groups ................................................................................................. 26Subgroups ......................................................................................................... 26Ungrouped Devices ........................................................................................... 26

Fleet configuration management ....................................................................................... 26Remote installation and configuration ............................................................... 26Automatic device configuration ......................................................................... 27Multiple HP Web Jetadmin installation synchronization .................................... 27Firmware updates ............................................................................................. 27Print Management ............................................................................................. 28

How it works ..................................................................................... 28Supported operating systems for HP Web Jetadmin PrintManagement ..................................................................................... 28Supported drivers ............................................................................. 29Driver installation .............................................................................. 29Driver pre-configuration .................................................................... 29Enhanced print queue management ................................................ 29

Evaluating fleet deployment .............................................................................. 30Proactive management ...................................................................................................................... 31

Locating devices ................................................................................................................ 31Troubleshooting devices .................................................................................................... 31

Print Test Page ................................................................................................. 32Support .............................................................................................................. 32Reset Options ................................................................................................... 32Printer Web Server ............................................................................................ 32

Device status ..................................................................................................................... 32Alerts .................................................................................................................................. 32

Available alerts .................................................................................................. 32Supplies alerts ................................................................................................... 33Configuring alerts .............................................................................................. 33

Customized settings ......................................................................... 34Select recipients to receive alerts ..................................................................... 34

Evaluating proactive management .................................................................................... 34

iv ENWW

Security .............................................................................................................................................. 34HTTP port .......................................................................................................................... 35SSL/TLS ............................................................................................................................ 35Data encryption with .NET Remoting ................................................................................. 35Active Directory domain users and groups ........................................................................ 35User roles .......................................................................................................................... 35

Local users and groups ..................................................................................... 36Device-level security .......................................................................................................... 36IPsec .................................................................................................................................. 36Consolidated security features .......................................................................................... 36Other security options ........................................................................................................ 37Evaluating security ............................................................................................................. 37

Reporting, supplies management, and optimization .......................................................................... 38Enabling data collection ..................................................................................................... 38Types of reports ................................................................................................................. 38Available types of data collection and reports ................................................................... 38Generating and scheduling reports .................................................................................... 40

Other ways to schedule a report: ...................................................................... 41Deleting Scheduled Reports ............................................................................. 41Editing Scheduled Reports ................................................................................ 42

Supplies management ....................................................................................................... 42Supplies tab ...................................................................................................... 42Supplies groups ................................................................................................ 42

Viewing Supplies groups .................................................................. 42Proactive ........................................................................................... 43Predictive .......................................................................................... 44Supplies tracking devices ................................................................. 44

Evaluating reporting, supplies management, and optimization ......................... 44Flexibility ............................................................................................................................................. 45

Meets your implementation goals ...................................................................................... 45HP Web Jetadmin 8.x to 10.1 Migration tool ..................................................................... 46HP Web Jetadmin SNMP Proxy Agent .............................................................................. 46IPsec (new in HP Web Jetadmin 10.1) .............................................................................. 46HP device plug-ins ............................................................................................................. 46Third-party device support ................................................................................................. 46Integration into enterprise system management packages ............................................... 47Evaluating flexibility ........................................................................................................... 47

Value .................................................................................................................................................. 47Legendary HP reliability and service ................................................................................. 47HP educational courses and services ................................................................................ 48

Introduction to HP Web Jetadmin ..................................................................... 48HP Web Jetadmin: advanced topics ................................................................. 48Printing and imaging onsite training .................................................................. 48Implementation and Integration Services .......................................................... 48

ENWW v

Imaging and printing services ............................................................................................ 48HP Managed Print Services .............................................................................. 48HP Smart Printing Services ............................................................................... 49

Evaluating value ................................................................................................................ 49

Appendix A Technical specifications

vi ENWW

1 Getting to know HP Web Jetadmin 10.1

As business infrastructures become increasingly complex, managing printing and imaging peripheralsdevelops into a major challenge. It is often difficult to obtain a global perspective on the quantity andcapabilities of your company’s printing and imaging devices. In addition, as the number of yourperipherals increases, so do your support and maintenance responsibilities. HP Web Jetadmin 10.1offers a solution to these challenges.

HP Web Jetadmin 10.1 is a simple printing and imaging peripheral management utility for remotelyinstalling, configuring, and managing a wide variety of HP and non-HP network peripherals via yourMicrosoft® Windows® desktop. Rest assured that HP Web Jetadmin 10.1 and your network-connectedperipherals are well protected with advanced security features, including Microsoft .NET platformtechnologies, Windows Active Directory integrated role-based user authentication, Simple NetworkManagement Protocol (SNMP) v3.0, IPsec device configuration, and a secure online update feature.

HP Web Jetadmin 10.1 increases business productivity by helping you manage supplies, proactivelyaddress potential printing problems, configure peripheral drivers, and update firmware. HP WebJetadmin 10.1 provides all of the peripheral management capabilities you need in one easy-to-useinterface. Best of all, HP Web Jetadmin 10.1 is a free software tool that you can download fromhttp://www.hp.com/go/webjetadmin.

1 Real-time alerts

ENWW 1

http://www.hp.com/go/webjetadmin

2 IPsec protection

3 Instant email alerts

4 Easy ad hoc reports

5 Auto-grouping for simple device management

BenefitsSave IT time and money HP Web Jetadmin 10.1 helps users be more productive, saving them time and money.

Reducing printing costs may seem easier said than done, but when you have the right tool,you can streamline device management and better deploy printing and imaging productsto meet your organization’s needs.

Increase productivity One of the easiest and fastest ways to save IT time and reduce costs is to centralizemanagement of all of the resources on your printing and imaging network. HP WebJetadmin 10.1 helps you to:

● Reduce helpdesk calls.

● Reduce the time spent managing network peripherals.

● Ensure that you always have the supplies you need with consolidated, simplified, andpredictive supplies monitoring and ordering. Take advantage of forecasted andconsolidated supplies ordering reports. HP Web Jetadmin 10.1 even providesassisted reordering capabilities through HP SureSupply.

● Solve potential problems before they impact user productivity.

● Eliminate the need to manually program each peripheral: easily configure andmanage device and digital sending settings for fleets of devices.

● Save time by creating a template of device settings that you can use to configureexisting or new printing and imaging devices: you can even automatically add thesettings to new peripherals.

● Group network printing and imaging devices to simplify device organization and assettracking. Devices are easier to locate when organized into smaller subsets, anddividing a list into smaller, logical subsets makes tracking assets easier.

● Schedule discoveries at specified intervals and at times when additional networktraffic is least likely to have a negative impact on network performance: this eliminatesthe need to manually search for printing and imaging devices.

● Find specific devices by name or with particular capabilities quickly, without leavingyour desk.

● Control color printing through driver pre-configuration. Monitor color printing throughdetailed color usage reporting capabilities that offer information at the user level.

● Automatically discover PC-connected printers. You can view current status, supplieslevels, and page counts for select HP printers that are directly connected to PCs bydownloading the HP SNMP Proxy Agent. Simply load the HP SNMP Proxy Agentonto the PCs with directly-connected printers.

● Easily integrate alerts into existing enterprise management software solutions suchas HP OpenView.

Proactively manage yourenvironment

Instead of hearing the helpdesk line ring and finding out the hard way that something hasgone wrong, take advantage of HP Web Jetadmin 10.1 built-in notifications to monitor yourdevices. Receive instant email notifications for many different printing issues, includingpaper jams and low or out printing supplies.

2 Chapter 1 Getting to know HP Web Jetadmin 10.1 ENWW

NOTE: Program features and availability may vary by country/region. For more information, visithttp://www.hp.com/learn/suresupply.

NOTE: The SNMP Proxy Agent only works with select HP printers. For more information, visithttp://www.hp.com/go/webjetadmin.

New featuresLoaded with new features and enhanced security, this fleet management software is faster and easierto use than ever. Improve efficiency and cut costs with HP Web Jetadmin 10.1.

● Right-click and drag-and-drop functionality makes HP Web Jetadmin 10.1 easy to navigate,organize, and use. Find support topics faster with new searchable help capabilities.

● A new interface provides common task assistance and customizable task modules to save youtime.

● Single Sign-on using existing Microsoft permissions makes access easy.

● Discovery and auto grouping of devices are based upon Active Directory Services group.

● Role-based customization allows you to control what users see when they access HP WebJetadmin 10.1.

● Supplies manageability ensures devices are never down due to lack of supplies. Proactive suppliesreporting and alerts help you easily manage your supply inventory, assess future needs, and planyour supplies budget. For accurate reordering on a just-in-time basis, HP Web Jetadmin 10.1provides one-click access to HP SureSupply.

● More ad hoc reports and customizable templates give you better insight into your print environmentand help control costs.

● Integration with .NET and incorporation of a native database mean significant performanceimprovements such as faster screen-to-screen movement.

● More device information on a single screen. Details about Status, Configuration, Alerts, Groups,Reports, Supplies, and Troubleshooting are right at your fingertips.

● Enhanced core capabilities. Functions that were once only accessible through plug-ins, such asReport Generation and PC Discovery, are now included standard in HP Web Jetadmin 10.1.

● New migration tools simplify the transition from HP Web Jetadmin version 7.8, 8.0, or 8.1 to version10.1. It’s easy to back up your installation with the included backup and restore scripts.

● IPsec and consolidated security settings help ensure a more secure print environment.

● Microsoft Windows Vista™ support means seamless operation.


Comparing versions 8.1 and 10.1HP Web Jetadmin 10.1 has many significant improvements compared to HP Web Jetadmin 8.1. Inaddition, some features that exist in HP Web Jetadmin 8.1 are not included in HP Web Jetadmin 10.1.Some of these are considered discontinued features and will not be available in any future versions.

ENWW New features 3

http://www.hp.com/learn/suresupply



New or improved capabilities in HP Web Jetadmin 10.1:

● ClickOnce for easy access

● New built-in device view layouts include Active Directory, Asset, Detailed, Jetdirect, Security,Status, and Warranty

● New application sections include Device Management, Print Management, and ApplicationManagement

● New device pruning and filtering capabilities

● Additional profiles management capabilities, including the ability to configure and save default viewto be associated with a user or group

● Policy based auto group functionality

● Additional information is provided on background tasks

● Additional batch configuration capabilities for authentication methods

● PC Discovery integration into more HP Web Jetadmin 10.1 tasks

● IP Range shared between PC Discovery and Networked Devices

● Additional discovery analysis tools

● Native report generation and supplies integration

● Increased consumables alert reliability

● Ad-hoc consumables shopping list creation based upon needed supplies

● Device communication failure proactive alerting

● Improved print path management and queue creation including support for HP Universal PrintDriver

● Consolidation into one SQL Express database

HP Web Jetadmin 8.1 plug-ins that are now core capabilities of HP Web Jetadmin 10.1:

● PC Printer Discovery Plug-in

● Report Generation Plug-in

● HP Driver Preconfiguration Plug-in

● Authentication Manager Plug-in

● Device Storage Manager Plug-in

HP Web Jetadmin 10.1 does not have the following capabilities that are currently in HP Web Jetadmin 8.1:

● Mapping capabilities

● Data Storage Manager’s downloadable fonts and macros capability

● Cancel print job

● Exportable application log files

● Selectable custom icons

● Export based on current filter

4 Chapter 1 Getting to know HP Web Jetadmin 10.1 ENWW

● MegaTrack In Printer Agent and MegaTrack In Printer Agent PIN plug-in

● HP Proactive Support plug-in

Capabilities that have been discontinued in HP Web Jetadmin 10.1:

● PSA Support

● Jetdirect Password

● Novell Print Path Creation

● Bootp Server Support

● Win2000 Server Support

● Remote Discovery Agent

● Proactive Cache Level

● Support settings like Admin, E-mail, and URL

ENWW Comparing versions 8.1 and 10.1 5

2 Evaluating peripheral managementsoftware

Based on extensive market research and customer feedback, HP has identified business needs in eightessential categories. These categories should be closely examined as you consider implementingperipheral management software. In this section we will examine each of these, and how HP WebJetadmin 10.1 meets the criteria in each category.

1. Installation and setup

2. Ease of use

3. Fleet deployment

4. Proactive management

5. Security

6. Reporting, supplies management, and optimization

7. Flexibility

8. Value

Every network administrator wants better network performance. Carefully managing your printing andimaging peripherals: such as printers, scanners, multifunction products, digital senders, and evenprojectors: can go a long way toward improving network performance. HP Web Jetadmin 10.1 has anintuitive interface that lets you manage a wide range of network-connected devices across platformsand from anywhere in the world with access to your local intranet. HP Web Jetadmin 10.1 provides asimple, comprehensive way to proactively manage network peripherals and optimize printingproductivity. Essential device information, such as capabilities and status, helps you keep networkdevices functioning smoothly, anticipate and resolve problems with minimal user impact, and generallystay one step ahead of users’ demands.

How to evaluate peripheral management softwareDetermining what you want to accomplish

Before installing peripheral management software, it is important that you consider how you wish thesoftware to be implemented for your business. You’ll first want to determine which non-system-basedtasks that you need to accomplish, and then determine which system-based tasks will help you meetyour goals.

6 Chapter 2 Evaluating peripheral management software ENWW

Non-system-based and system-based tasks

● Non-system-based tasks are business and management decisions that describe why you shouldimplement peripheral management software and how you will determine what softwarecomponents and features will be most useful for your organization.

Examples of non-system-based tasks include deciding the number of devices to manage with thesoftware, how many network administrators and users will be responsible for monitoring andmaintaining device resources, and the business needs that make implementing the softwarenecessary.

● System-based tasks produce tangible results from using computer and networking technology,including the peripheral management software itself and the servers and workstations on whichyou install and use the software.

Examples of system-based tasks include defining device groups for devices that particular usersmanage and monitoring supplies usage.

Considering software features and compatibilityMake sure that the software fits into your existing environment and provides capabilities that you needto operate more efficiently and effectively. Consider the importance of the following software features:

● Supports fleet configuration for multiple dissimilar devices at one time

● Sends email alerts about devices in error states

● Generates reports that help you understand your printing environment

● Offers simple updating

● Supports multiple printer vendors via the same application

Installing the softwareBecause every network is different, planning software implementation before installation is essential toensuring the highest level of efficiency. Items to consider prior to installation include:

● Number of server installations

● Personal computer hardware or servers

● Number of client machines

● Number of devices

● Location of devices

● Network topology

● Discovery techniques

Performing the evaluationFinally, when performing your evaluation, be certain to simulate the peripheral managementenvironment as closely as possible. When testing more than one utility, try to make a fair comparisonby setting up in the same environment and testing similar settings and configurations.

ENWW How to evaluate peripheral management software 7

Installation and setupWhen you install HP Web Jetadmin 10.1, you only need to install it on one hardware platform that meetsthe recommended minimum requirements and is centrally accessible on the network (for moreinformation on system requirements, please see Technical specifications on page 50). You may thenaccess the software from any supported Windows desktop on the network. You must use an HP WebJetadmin 10.1 authorized domain user account (for more information on how to set up domain useraccounts, please see Active Directory domain users and groups on page 35 and User roleson page 35.

Easy migrationHP Web Jetadmin 10.1 offers a new migration tool so you can enjoy a smooth transition from versions8.1, 8.0, or 7.8. Settings and data from versions 8.x or 7.8 can be applied to HP Web Jetadmin 10.1.The migration tool provides the ability to upgrade HP Web Jetadmin on the same host or to migratesettings from an alternate host.

Most settings and data will be retained during migration. The following table shows which settings anddata can and cannot be migrated to HP Web Jetadmin 10.1 from one of the three previous versions.Since the HP Web Jetadmin 10.1 architecture is different from previous versions, some settings will notbe retained.

Settings migrated Settings not migrated

● Groups

● Custom configuration labels

● Device configuration settings

● Firmware upgrade settings

● General network settings

● SNMP settings

● TFTP settings

● Proxy settings

● SMTP settings

● Alerts

● Cache export settings

● Discovery settings

● Saved views

● Saved filters

● Stored device credentials

● RGP settings

● RGP historical data

● PC-connect settings

● Bootp

● Profiles

● Access/deny settings

● SSL settings

● Support settings

● Product update settings

● PSA plug-in settings

● DMC plug-in settings

● DSM plug-in settings

● Authentication plug-in settings

Installing HP Web Jetadmin 10.1During the installation process, the following steps are implemented:


NOTE: Additional information about HP Web Jetadmin 10.1 installation can be found in the HP WebJetadmin Installation and Setup Guide at http://www.hp.com/go/webjetadmin.

License agreementRead the License Agreement and select I accept the license agreement to begin installation of HP WebJetadmin 10.1.

HTTPS NotificationHP Web Jetadmin uses encryption based on .NET to provide authentication and privacy between theHP Web Jetadmin 10.1 client and the server. If you require HTTPS server authentication, please seeHTTP port on page 35.

File locationYou may choose the location for the files during installation or use the defaults chosen by HP WebJetadmin 10.1.

ConfirmationBefore the installation begins, the installer will confirm the HP Web Jetadmin version and the locationsof the installation, update service, and shortcut files. When you click Install, the installation begins.

NOTE: If .Net 3.0 SP1 is not detected, the software will provide assistance in installing .Net 3.0 SP1.

SQL 2005 Server ExpressSQL 2005 Server Express installation is performed as part of the HP Web Jetadmin 10.1 installation.OSQL and other commands install the base SQL components and the HP Web Jetadmin 10.1 databaseinstance. This instance is named HPWJA (data engine).

Installing HP Web JetadminDuring the final step of the HP Web Jetadmin installation, a progress bar tracks the progress of theinstallation. This may take several minutes. When the installation is complete, a Results window isshown. When this window is closed, you will be asked if you want to run HP Web Jetadmin 10.1.

A browser page will present a Run button. Click Run to activate the .NET ClickOnce bootstrapapplication loader. A short time will elapse while Microsoft ClickOnce installs the application to yourdesktop.

Once the installation is complete, HP Web Jetadmin 10.1 can be launched from a supported browserby entering the hostname or IP address of the computer on which it is installed, followed by the portnumber and path. For example, HP Web Jetadmin 10.1 can be activated on a supported Windows

ENWW Installation and setup 9


desktop with the URL (http://myhost/:8000). Typical default port numbers for Web services have a valueof 80. Since HP Web Jetadmin 10.1 may be running simultaneously with another Web service on thesame computer, HP Web Jetadmin uses a port number of 8000. If desired, the port value may be altered.However, no matter what the default port number, if SSL is enabled, a redirection will occur to port 8443whenever the default port number is attempted. Once the specified HP Web Jetadmin 10.1 URL isentered, HP Web Jetadmin 10.1 attempts to launch it automatically. The Microsoft ClickOnce installerapplication loads and runs and the HP Web Jetadmin smart client is downloaded and/or updated.

Evaluating installation and setupDuring software installation, please consider the following:

● Overall, is the software easy to obtain and install?

● Does the software offer you the ability to secure the server during installation?

● Does the software offer the ability to upgrade to the latest version while retaining your settings?

Ease of useWith network management utilities, tool consistency saves time and reduces operator confusion.HP Web Jetadmin 10.1 offers an intuitive user interface that deftly performs complex operations for ITadministrators while providing effortless access for more casual users, such as helpdesk personnel.

The task-oriented user interface allows easy navigation using a tree-structured layout within a Windowsapplication and gives you a bird’s eye view of your entire printing network. You can see all of your devicesat once or define filters so you can manage groups and sub-groups. You can quickly search for devicesby name and see which devices you discovered last, and which you are monitoring.

Page layoutThe user interface is designed to be efficient and intuitive, limiting the number of steps required tocomplete a task and streamlining software operation. Each HP Web Jetadmin 10.1 page features aNavigation area, an area to display content or task modules (sets of related tasks), and an area wheretask modules can be docked. A Current Tasks task module is initially included in the docking area tohelp you through the required steps to accomplish common tasks. All task modules can be hidden ormade visible and can be moved within the content area.


http://myhost:8000/

1 Navigation area

2 Task modules

3 Task Module docking area

Customizing screensHP Web Jetadmin 10.1 provides numerous opportunities to customize screens.

Minimizing or hiding the Task Module Docking AreaYou can easily hide or auto-hide the Task Module docking area. To auto-hide, click on the small tackicon at the top of the module (top right corner). The module is then hidden but still available on the page.Click the minimized area to view the Task Module again. To show the Task Module docking areapermanently, simply click the tack icon again.

ENWW Ease of use 11

To completely hide the Task Module docking area, click View > Task Module docking area. Forexample, in the image below, the Task Module docking area is minimized and the All Devices sectiontakes the space. Repeating these steps will show the module again. You can also hide or auto-hidethe Task Module docking area by right-clicking the heading and choosing which action to take.

Arranging screensThe Task Module docking area can be placed in one of eight different areas of the screen using drag-and-drop. Click on the Task Module docking area toolbar and hold down the mouse button to drag themodule to an area of the screen indicated by the arrows. The three images below show the TaskModule moving from top right to top center.


ENWW Ease of use 13

Changing screen sizeYou can resize sections on a screen and columns within a section using drag-and-drop. To resize asection, place your cursor on the boundary between two sections. Once the appearance of the cursorchanges, click and drag the boundary to a new location. In the image below, the Device section is madelarger.

Resizing columnsTo resize columns or set the width of a column, click and drag the column marker in the list header tothe desired width. Or, to resize the column to the broadest width required to display the data, double-click on the column header. In the image below, the IP Hostname column is made wider.


Current Tasks and Common TasksThroughout HP Web Jetadmin 10.1, the Current Tasks task module lists those tasks that are includedin each specific area. For example, in Groups, the Current Tasks task module lists all tasks withinGroups.

Within the Task Module docking area, you can choose to show, underneath Current Tasks, commontasks for any area by right-clicking in the Task Module docking area and selecting the tasks you wishto show. This capability provides a way to specify task modules that you use most often to be readilyseen and accessed within in the task module docking area no matter what part of the tree structure youare accessing. In the image below, Reports - Report Generation tasks are being selected to add tothe Task Module docking area. Alerts - Recent Alerts and Alerts - Common Tasks have alreadybeen added.

ENWW Ease of use 15

Top menu bar featuresAcross the top menu bar you will find File, View, Tools, and Help.

FileDepending upon where you are in the navigation tree, File options change and include such capabilitiesas:

● New: Create a new group, alert template, or print queue, pre-configure drivers, and more.

● Print preview: Preview the device list to be printed.

● Print: Print the device list.

● Exit: Exit HP Web Jetadmin 10.1.

View

● Columns Layouts: Create custom views by identifying which columns are displayed for all devicelists (All, Error, and Warning).

● Refresh Selection: Retrieve the data for a selected device directly from the device. This is usefulif you suspect the data displayed for a specific device might be out of date. Refresh Selection isonly available on a device list (All Devices, Groups, and Filters) when one device is selected.You can also access this feature through any device list; select a device, right-click, and thenselect Refresh Selection.

● Preferences: Set preferences for UI Settings, Device Filters, and Device Identification. DeviceIdentification settings provide device information chosen by you to uniquely identify a device, suchas address, device name, and location. The settings are provided when you add or remove a devicefrom a group. Device Identification settings are used for both device groups and supplies groupsand may be different for each group created.

Tools

● Export Devices: Export data representing device attributes to a file to be stored on a disk or sentvia email through SMTP. While many data elements exist within HP Web Jetadmin 10.1, the datathat is actually available on devices will vary depending on model and device firmware revision.

● Device Discovery: Launch the HP Web Jetadmin 10.1 Discovery wizard to begin or schedule anytype of active discovery method.


● Application Logging Menu: View a log of all transactions, including the user, the details of theactivity, and when it happened.

● Data Synchronization: Synchronize data between HP Web Jetadmin 10.1 servers on your network.

● Options: Change the default settings in the Application Management and DeviceManagement sections. Application Management settings are options like email, SNMP, server,or HTTP. Device Management settings include discovery, device lists, status, and reports.

HelpThis option provides online help for HP Web Jetadmin 10.1. You can read context help or find helpinformation from a list of contents, from an index, or by searching.

Drag-and-drop functionalityHP Web Jetadmin 10.1 has new drag-and-drop functionality that makes creating and editing simple andfast. The following are examples of how drag-and-drop functionality can be used.

● To add devices to a group from the All Devices page, highlight the device or devices and drag-and-drop them onto the group in the left navigation pane (the Groups tree must be expanded).This also works for adding devices to supplies groups.

● To move a group to a different parent group, within the left navigation pane highlight that groupand drag-and-drop it onto the desired parent group.

● To discover a specific device and monitor its status all in one step, drag a device from any devicelist into the Discovery - Quick Monitor task module.

● To list all of the configuration templates, expand Configuration in the left navigation pane and thenexpand Templates. You can drag-and-drop one or more devices onto one of the templates listedunder Configuration.

● To sort the Alert History details by any of the columns listed, drag that column to the top left ofthe page.

Three HP Web Jetadmin 10.1 sectionsHP Web Jetadmin 10.1 is separated into three sections accessible through the lower portion of the leftnavigation pane:

● Device Management: used for all device-related functions.

● Print Management: used to manage print queues and drivers on remote servers and workstations.

● Application Management: used for application functionality such as users and roles, security,software updates, and discovery of other versions of HP Web Jetadmin Device Management.

Device Management sectionDevice Management helps you manage print devices on the network. These features can be used tofind and configure devices, group devices, set alerts for devices, upgrade firmware, manage supplies,and create and schedule reports. For more information, please see Fleet deployment on page 23,Proactive management on page 31, and Reporting, supplies management, and optimizationon page 38.

ENWW Ease of use 17

Print ManagementPrint Management provides control over remote print queues and drivers. These features can be usedto create, edit, and delete existing queues as well as install or update printer drivers. HP Web Jetadmincan act as a driver repository for deploying new HP drivers onto remote systems. And, PrintManagement features in HP Web Jetadmin use HP’s Universal Print Driver (UPD). For moreinformation, please see Print Management on page 28.

Application ManagementApplication Management allows you to set up HP Web Jetadmin roles and users, get applicationupdates, and discover other instances of HP Web Jetadmin. These features can used to secure accessto HP Web Jetadmin features and ensure that additional functionality, device support, service patches,language support, and more are always current.


For example, you can use Application Management to assign local or domain users to user roles. Arole is a set of permissions for HP Web Jetadmin features. Once a user is assigned to a role, that userwill have access to the permissions designated by the role. For more information, please see Userroles on page 35.

Viewing devicesQuick Device Discovery can be used to find a device based on any of the following network searchableparameters:

● IP address

● IP hostname

Quick Device Discovery initially looks in the HP Web Jetadmin cache to see if the device has alreadybeen discovered. If not, Quick Device Discovery can use the information provided to locate the deviceon the network and add it to the HP Web Jetadmin cache of discovered devices. Once found, thedevice Status page will be displayed.

NOTE: Quick Device Discovery does not work for PC-connected devices.

LayoutsYou can create different layouts to apply to any Device List. At the top of each Device List is aLayouts field with a drop-down list from which you can select any custom layout or default layout orcreate a new layout. The layouts can be:

● Shared: any user can access them

● Private: cannot be accessed by other users

Steps for adding a customized Device List

1. In the toolbar, click View > Column Layouts. The Column Layout Manager page is displayed.

2. Click New. The Column Layout Editor page is displayed.

3. Type the name of the custom view in Name.

ENWW Ease of use 19

4. Select the column to display on the device lists by highlighting it and clicking the arrow buttonsbetween the two lists. To show all columns, select the radio button Advanced. Then select thecolumns as you did earlier.

5. If this view can be seen or used by other users, check the box for Shared (or public).

6. Click OK. The Column Layout Manager page is displayed. The view you just edited is availableto select on the device lists.

Device FiltersFilters are used to limit the content of any list based on specified criteria. Filters can also be applied toother features such as Automatic Device groups.

● Multiple layers of filtering can be created by using AND/OR operators.

● Filters can be stored and also shared with other users.

● There are a few built-in filters that exist when HP Web Jetadmin is first installed.

● Filters can be added as filtered lists in the left navigation pane.

Available actions for filters listed on the Filters menu (accessible from the toolbar) are:

● Built-in: Applies a built-in filter to a displayed device list. Built-in filters include Color Devices,Error Devices, PC-Connected Devices, Ungrouped Devices, and Warning Devices.

● Shared (if there are shared filters): Lists any filter that has been designated as shared in the FilterEditor.

● Private: Accesses all filters that are not shared (as specified in the Filter Editor).

● Clear: Clears filters from devices selected in the device list.

● New: Creates a new filter using the Filter Editor.

● Edit: Edits an existing filter using the Filter Editor.

● Save As: Saves an existing filter with another name to make two filters using the Filter Editor.

● Manage: Creates a filter, edits a filter, or deletes a filter using the Filter Manager.


Built in filters are listed as Built-in under the Filter menu:

● Color Devices: Any device with color capability.

● Error Devices: Any devices with a severity of Error.

● Warning Devices: Any devices with a severity of Warning.

● New (Last Discovery): Any devices that were added to the All Devices list since last discovery.

● Ungrouped Devices: Any device that is not a member of a group.

● PC-Connected Devices: Any device that was discovered through PC-connected devicediscoveries.

● New (Time Period): Any device that falls into the New state based on the days setting withinTools > Options > Device Management > Device Filters > New Devices Filter.

● New (Manual): List of devices that have been flagged by users as being Acknowledged.Acknowledging devices can be done by right clicking any selection of devices in the All Deviceslist.

Device Lists tabsWithin the All Devices view the following tabs provide information for any highlighted device:

● Status: Get information about device model, IP hostname, IP address, system contact, status ofdevice, and supply levels. You also have access to the Embedded Web Server and the ability toconfigure what is shown on the Status page.

● Config: Access the device configuration settings, with the ability to view the device history andcustomize its configuration settings list.

● Alerts: Group, subscribe, and view the template and alert history.

● Groups: View what groups the device(s) belong to and add new devices to groups.

● Reports: See what devices have been added to data collections, what type of data collections areenabled, and when collection dates are scheduled. Get easy access to generate reports.

ENWW Ease of use 21

● Supplies: Group supply information by device, urgency, and part number; toggle the view to seeonly needed supplies; print a shopping list; shop for supplies via HP SureSupply; or add devicesto the supplies group.

● Storage: View storage management information like media type, capacity, used space, and more;set write protections; initialize the file system; and specify settings for secure storage erase.

● Applications: View any applications that may have been installed and manage those applications.

● Detailed Info: View detailed information about the device such as HP Jetdirect version, usagemeters, error log, and more.

● Capabilities: View detailed information about the device’s capabilities including accessory andmemory information.

● Troubleshoot: Access the device’s Embedded Web Server or HP Instant Support, reset thedevice, toggle the device online and offline, print a test page, or view detailed status, history, andtroubleshooting tools.

● Firmware: View the firmware type, current or new versions, and the device’s HP Jetdirect version,upgrade the firmware on the device or the HP Jetdirect version, and easily schedule a firmwareupdate.


Printable manualThe reference guide is available for download from HP at http://www.hp.com/go/webjetadmin in aprintable Portable Document Format (PDF). The guide contains all of the information found in theHelp folder. To view the PDF file, you must use Adobe® Acrobat® Reader. You can print the entiremanual or selected pages from Acrobat Reader.

Evaluating ease of usePeripheral management software should be easy to navigate, organize, and use. To evaluate thesoftware’s ease of use, open the software and perform some common tasks. All levels of users should




interact with the software, and take note of any problems or weaknesses. When comparing products,consider the following:

● In general, is the software easy to use?

● Can you easily customize the software’s look, tasks, or settings? Can you create profiles for varioustypes of users?

● Does the software offer right-click and drag-and-drop capabilities for added convenience andefficiency?

● Can you quickly locate peripherals and discover their capabilities? Can you use the software tolocate devices based on different criteria, such as model or capabilities?

● How helpful is the user documentation? Is it easy to access help information? What kinds of helpor support options are offered?

Fleet deploymentBy using one peripheral management utility for all of your network-connected printing and imagingdevices, you can do more in less time and turn your attention to other IT matters. HP Web Jetadmin isdesigned to make device discovery, organization, and configuration easy so your business experiencesmaximum efficiency in fleet deployment.

Advanced device discoveryThe discovery feature searches the network for connected devices or PC-connected devices, displaysthe results in a list, and adds the devices to a device cache on the host computer. HP Web Jetadmin iscapable of discovering devices automatically. The discovery feature provides the following advantages:

● You no longer have to manually search for devices to be able to add them to HP Web Jetadmin.

● You can schedule discoveries to run automatically at specified intervals and capture devices asthey are most visible on the network (such as in the middle of a workday), or when off peak networkusage is desired (such as late at night).

● You do not need to be present when discoveries run.

● Without leaving your workstations, you and helpdesk personnel can quickly find specific devicesor those with particular capabilities.

After you install HP Web Jetadmin, run an initial discovery to build a cache of device information. HP WebJetadmin discovers devices in two ways: by sending a query to devices and listening for their responsesand by monitoring the network for SLP signals that the devices send to indicate their presence on thenetwork. The software uses industry-standard SNMP queries to recognize devices and collect deviceinformation.

Network device discoveryThe following table describes HP Web Jetadmin discovery mechanisms:

Local Broadcast: IP Broadcast discoveries Sends a general SNMP request to all of the active devices on the localsubnet.

SLP Multicast discovery Sends a single SNMP request over an HP specific multicast address. OnlyHP multicast-enabled devices respond to this request. You can limit thediscovery mechanism to the local subnet or configure it to cross up to 15routers for remote subnets.

ENWW Fleet deployment 23

Specified Addresses discovery Searches for all of the devices listed in a host file that you create.

NOTE: The IP Hostname can be used but DNS lookups must be enabled(they are by default).

IP Range discovery Searches for the devices located within a range of IP addresses (multipleIP ranges can be designated). IP ranges can also be uploaded.

Active Directory discovery Searches the Microsoft Active Directory domain for published print queuedetails. Once these are discovered, Web Jetadmin looks within theWindows print queue to determine if the device is network-connected.Discovery settings include AD domain or organizational units.

Listen for new devices (passive discovery) Finds devices without sending active queries onto the network by listeningfor device SLP packets.

Other installations of HP Web Jetadmindiscovery

Searches the network for other HP Web Jetadmin host machines. Theseremote hosts can also have their device list synched with the HP WebJetadmin device list on the local host.

PC-connected printer discoveryHP Web Jetadmin can discover printers connected directly to PCs. This discovery both facilitateslearning about devices that are connected directly to PC hosts and also gathers detailed informationabout those devices when the SNMP Proxy Agent is being used. SNMP Proxy Agent is a small softwarepackage that can be installed onto a PC and facilitates HP Web Jetadmin communications with selectlocally connected HP printers. PC connected discoveries can be performed without the SNMP ProxyAgent being installed onto remote hosts but this type of discovery will only gather a minimal amount ofdevice information. This discovery queries desktop and server hosts in order to find locally connecteddevices. These are devices that are not connected directly to the network, but are connected to the LPTports or USB ports on the local host.


When one of the types of discoveries for PC-connected devices is invoked, HP Web Jetadmincommunicates directly with the remote host in one of two ways:

● By looking for an SNMP Proxy Agent on the local PC. If the agent exists, HP Web Jetadmin beginsto query the device through the proxy in much the same way as it queries devices directly connectedto the network. Through the agent, many pieces of information for select locally connected HPprinters are available, such as status, page count, and supply levels.

● Through WMI (Windows Management Instrumentation). WMI is a Microsoft service that runs onmost Windows operating systems and is used by remote management applications to gatherinformation. HP Web Jetadmin performs a query through WMI on workstations found by way of itsvarious discovery mechanisms. This query attempts to resolve Windows printer model details fordevices that are plug and play compatible. The WMI PC-connected discovery solution does notgather status or other details from the device. The WMI PC-connected discovery also requiresadministrator (local) credentials on each host queried.

NOTE: The SNMP Proxy Agent only works with select HP printers. For more information, visithttp://www.hp.com/go/webjetadmin.

PC-connected device discoveries use different query protocols depending on the method used. Thetable below shows differences in primary and secondary protocols. The primary protocol is used first. Ifcommunication is possible through the protocol, devices are queried. The secondary protocol is usedwhen no communication is attained through the primary protocol.

PC-connected device discoverymethod

Primary Protocol Secondary Protocol

IP broadcast SNMP WMI*

IP range SNMP WMI*

Specified addresses SNMP WMI*

Active Directory SNMP WMI*

Domain SNMP WMI*

Other installations of HP WebJetadmin discovery

SNMP WMI*

* Local administrator credentials required

PC-connected devices are added to the same All Devices list as are network connected devices andcan be distinguished as PC-connected devices.

Grouping devices for easy managementWhen the devices list in HP Web Jetadmin becomes too large to quickly locate or manage devices, itcan be broken into subsets, or groups, in order to manage the devices more easily. Benefits to dividinga large list of devices into groups include:

● Devices are easier to locate when organized into smaller subsets.

● Dividing a list into smaller, logical subsets makes tracking assets easier.

Organize devices according to your specific peripheral management needs. For example, organizedevices by geographic location for simple, logical management. A main group might be named after acity, subgroups might be associated with the city for each building site, and additional subgroups mightbe associated with each building for floors or departments. For asset management purposes, groupdevices based on model type.



Groups are displayed as nested folders under the Groups option in Device Management. Nestedfolders make it easy to differentiate between groups, and to distinguish main groups from subgroups.Click Groups to display all groups. Folders will turn green, red, or yellow depending upon the severitylevel of any one of the devices contained within the group.

Creating groupsGroups can be populated from the All Devices list, another group, or any list that has had an HP WebJetadmin filter applied to it. HP Web Jetadmin has drag-and-drop functionality that makes creating andediting groups simple and fast.

You can add devices manually or you can select Automatic to automatically add devices to groups.Automatic allows newly discovered devices to be added to a group based upon criteria or filters definedfor the group. For example, a filter based on the device model can be assigned to a group and all devicesdiscovered in the future that match the device model name or number will automatically be added to thegroup.

SubgroupsJust as groups of devices in HP Web Jetadmin are subsets of the list of all devices, subgroups aresubsets of other groups and are created to provide organization and structure to more easily managedevices. It is generally easier to work with smaller groups, especially when large lists of devices existin HP Web Jetadmin. Subgroups can minimize wait times for actions to be performed on lists of devices.

Ungrouped DevicesThe Ungrouped Devices folder of the Navigation tree displays devices that have not been added toa group.

Fleet configuration management

Remote installation and configurationHP Web Jetadmin allows you to select multiple devices or groups of devices and change the optionsfor all of those devices at once. For example, you can install multiple devices at once or assign the samepassword to several devices that have already been installed. Spend a few minutes entering theinformation once and then apply it to all selected devices, rather than entering the same informationrepeatedly for each device. It also ensures that redundant information is entered consistently andcorrectly across multiple devices.

The following are some of the many options that you can configure for multiple devices:

● Subnet mask

● Default gateway

● System contact

● Front control panel lock

● Device Passwords

● PowerSave mode

● Description

● High-capacity output mode

● HP Jetdirect alerts


● IPX Frame type

● Protocols

● Set Community Name (security option)

● Interim page count

● Status page language

● Digital send to email and fax settings

Automatic device configurationYou can apply settings and features to new devices on the network with minimal user intervention.The Groups Policies feature auto-configures peripherals with device-based, alert, and report settings.This is done automatically as HP Web Jetadmin filtering populates the Automatic groups’ memberships.

Multiple HP Web Jetadmin installation synchronizationIf you have a distributed enterprise running multiple instances of HP Web Jetadmin, HP Web Jetadminnot only helps you discover those other instances, but also offers the ability to share device data betweenthose instances. This capability can be found within Application Management.

Firmware updatesHP Web Jetadmin software facilitates device or HP Jetdirect firmware updates on supported productmodels. Devices can be updated in one-to-one mode or through batch and schedule settings. You mayobtain firmware directly through the HP Web Jetadmin interface (requires HTTP connection betweenHP Web Jetadmin and the Internet), from any print device Software and Driver Downloads page, or fromthe HP Web site at http://www.hp.com/go/wja_firmware for HP Jetdirect devices.

You can also enable the automated firmware retry capability, so that if problems do occur when updatingfirmware, the firmware downloader can be configured to automatically retry up to three times.


http://www.hp.com/go/wja_firmware

Print ManagementPrint Management features in HP Web Jetadmin allow administrator control over remote print queuesand drivers. These features can be used to create, edit, and delete existing queues as well as install orupdate printer drivers. HP Web Jetadmin can act as a driver repository for deploying new HP driversonto remote systems. In addition, HP Web Jetadmin Print Management utilizes HP Universal PrintDriver.

How it works

Use HP Web Jetadmin Print Management to locate a workstation or server on the network. Once thehost is found, you may add administrative credentials and begin to manage the print queue and driverson the remote host. You can change settings or the driver for existing queues, or add or remove queues.It is important to have local administrator rights on remote systems when performing this managementactivity.

Supported operating systems for HP Web Jetadmin Print Management

● Windows XP Professional with service pack 2

● Windows Server 2003 Enterprise or R3

● Windows 2000 Server and Professional with service pack 4

NOTE: 64 bit operating systems are not supported at this time.


Supported drivers

● HP device specific drivers

● INF install

● HP Universal Print Driver packaged for HP Web Jetadmin (installed through product update)

Driver installation

HP Web Jetadmin facilitates driver management. Drivers can be added to the HP Web Jetadmin hostwhich acts as a driver repository. Drivers are installed on remote hosts where queue management isbeing performed. The drivers can be removed when they are no longer the latest revision or no longerneeded. Pre-configured drivers can be applied during print queue management operations or exportedto disk as stand-alone .INF driver install file sets. All drivers installed onto remote hosts by HP WebJetadmin are installed using .INF driver install file sets. They are not installed with any additional softwaresuch as utilities or toolboxes.

Driver pre-configuration

Many HP drivers can be pre-configured, allowing you to define device defaults and feature availability.For example, you can restrict color printing to those who need it, for multiple devices and users. Featuresthat can be set to a particular state for greater resource management include Duplex/Simplex, Portrait/Landscape, Print in grayscale, Print quality, and more. Some of these features can be locked.Typically, PCL5 and PCL6 HP drivers for newer HP devices can be pre-configured in a variety of ways.

To pre-configure a driver, select the driver from the Available Drivers list, then choose the Pre-configure control. This launches the Driver Pre-configuration interface where settings are enabledand disabled.

Enhanced print queue management

Within the Print Management section, HP Web Jetadmin can install print queues and drivers ontomultiple remote hosts. This fleet print queue creation can be done remotely from the HP Web Jetadminclient interface and in one configuration session.

Fleet deployment is often essential for companies that are geographically distributed, and wheredifferent devices or different user rights (such as the ability to print in color) may be implemented. Usingthe Create Queue wizard, drivers can be pre-configured with the proper rights and deployed to theusers’ PCs or laptops without having to travel to the sites.


To create a print queue, complete the following steps:

1. Launch the Create Queue wizard by right-clicking in the Print Management navigation tree or byselecting Create print queue from the Print Management - Common Tasks task module.

2. Select a device from either a group or the All Devices listing. Only one device selection is possible.

3. Choose one or many remote hosts from the Select server screen. Credentials are required foreach host selection.

4. Select a driver and pre-configuration.

5. Name the queue and select from the Share this printer options.

6. Confirm the settings. Web Jetadmin will begin queue creation on each of the designated hosts.

The HP Universal Print Driver – postscript emulation is bundled with HP Web Jetadmin and is installablefrom any create or edit queue interface. HP Universal Print Drivers PCL 5 and PCL 6 can be added toHP Web Jetadmin through Application Management > Product Update. The HP Universal Print Drivercan be pre-configured to define user specified print defaults such as duplex or grayscale. When pre-configured with HP’s Managed Print Administrator or Active Directory templates, these defaults can belocked so users cannot change the settings.

When HP Web Jetadmin creates a queue using the HP Universal Print Driver, the driver and printer(specified in HP Web Jetadmin) are installed in traditional mode, which is similar to a product-specificdriver.

Evaluating fleet deploymentPeripheral management software that boasts multiple capabilities but is difficult to use and configureprovides limited value. To ensure that it is easy to use and offers the features you need, open thesoftware and perform some common tasks. When comparing products, consider the following:

● Can you quickly locate peripherals and discover their capabilities? Can you use the software tolocate devices based on different criteria, such as model or capabilities?

● How easy is it to add new network-connected devices? Does the software include peripheraldiscovery capabilities, or do you have to manually search for devices?


● How easy is it to create groups of devices based on various criteria? Can you create sub-groups?

● Can you remotely install and configure peripherals?

● Does the software allow you to manage peripheral software and download firmware updates formultiple devices at once?

● What are the software’s print job management capabilities? Can you configure print queues formultiple devices and classes of devices?

Proactive managementBecause HP Web Jetadmin contains many tools for troubleshooting peripherals, it is increasingly beingused as a helpdesk troubleshooting tool. The software includes several features that enable helpdeskpersonnel to remotely troubleshoot devices without having to physically interact with them, which cansignificantly reduce time spent resolving issues. Proactive measures, such as regularly querying forstatus or enabling email alerts, can be enforced so that potential problems can be prevented.

For example, helpdesk personnel can perform the following actions remotely using HP Web Jetadminto troubleshoot a device issue:

● Quickly locate a device with Quick Device Discovery or the Device List Search feature.

● View the status of a device to determine if it is experiencing an error.

● Generate a test page, which acts as a ping test to determine network connectivity.

● Switch the device online and offline.

● Power cycle the device.

● Perform a cold reset to factory defaults.

● View critical diagnostic information, such as firmware version.

● Upgrade supported device or HP Jetdirect firmware.

● Configure network or device parameters.

Locating devicesWhen clients contact the helpdesk with a device issue, helpdesk personnel can use Quick DeviceDiscovery or the Device List Search feature to remotely access device information. Search criteriainclude:

● IP address

● IP hostname

● Searchable lists (any field strings)

Quick Device Discovery first looks in the HP Web Jetadmin database to see if the device has alreadybeen discovered. Once found, Quick Device Discovery highlights the device within the HP WebJetadmin list and displays the device’s status.

Troubleshooting devicesOnce the helpdesk has accessed a device, a variety of troubleshooting options are available to remotelyresolve issues. A significant amount of time can be saved if a problem can be solved without having tophysically interact with a device.

ENWW Proactive management 31

Print Test PageFrom a device list within HP Web Jetadmin, select Print Test Page from a device’s Troubleshoot tabto print an internal self-test page, or send a print job directly to the device. By sending the job directlyto the device, the helpdesk can more quickly determine print queue versus device issues. This featurecan also be used to determine whether network communication with the device is possible.

SupportDetermine support options by selecting HP Support (HP Instant Support) from a device’sTroubleshoot tab. This tool provides instant access to reference material that can aid your helpdeskin diagnosing device issues.

Reset OptionsFrom a device’s Troubleshoot tab, select Reset Device to power cycle a device remotely.

Printer Web ServerConnect directly to a printer HTTP server from within HP Web Jetadmin. This provides additional one-to-one troubleshooting. The printer’s Embedded Web Server can be accessed through either theStatus or the Troubleshoot tabs.

Device statusThe status of individual devices or groups of devices can be viewed to determine the current state ofeach device. The status feature allows many warning or error issues to be remotely resolved beforethey are detected by end-users. Device Status can be enabled in device lists, with a column describingthe device condition, by enabling Status through Select Columns. The Severity column (enabled bydefault) uses a combination of color and icons to represent the severity of each device’s status. Thismakes sorting devices easy and facilitates quick and proactive problem resolution.

AlertsAlerts are a very powerful and frequently used feature of HP Web Jetadmin that provide proactivenotification of printing and imaging problems. E-mail message alerts may be sent whenever certainpredefined events occur. For example, error or warning conditions on devices, such as paper out ortoner low, can prompt e mail messages to be sent that contain detailed information pertaining to thecondition, allowing the recipient to act upon that condition immediately. Receiving early notification ofdevice events allows administrators to correct problems before they impact end user productivity.

HP Web Jetadmin attempts to provide the message that appears on the control panel of the device inorder to provide specific information about the event in the email message.

Available alertsThe following types of alerts can be subscribed to:

● General alerts (detailed) include detailed information about device events and rely on traps.Polling is established when traps destinations can’t be configured.

● Supplies alerts monitor device supply status and levels through polling.

● Critical alerts events are monitored by polling every five minutes. This and other polling rates areadjustable.


Examples of alerts include:

● To add specific printer error code events to Alert History as these events occur.

NOTE: Alerts now supports more granular printer errors such as Subsystem 72 - Service Error.

● To notify a recipient through email about a Toner Low condition.

● To notify a recipient through email about a specific supply threshold.

● To propagate an SNMP trap directed at a listener process on another application such asHP OpenView.

The following table includes some of the available alerts:

HP Embedded WebServer alerts

Other supplies alerts Advisory alerts Media path alerts Service alerts

● Order Cartridge

● Replace Cartridge

● Cartridge/TonerLow

● Cartridge/TonerOut

● Fuser Life Low

● Transfer Kit Low

● Drum Life Low

● Perform PrinterMaintenance

● Fuser Life Out

● Transfer Kit Out

● Drum Life Out

● Stapler Low OnStaples

● Paper Out

● Toner Out

● Toner Low

● Ink Error

● Incorrect PenInstalled

● Pen Faulty

● Cyan Pen Expired

● Magenta PenExpired

● Yellow PenExpired

● Black Pen Expired

● Cyan Low Ink

● Magenta Low Ink

● Yellow Low Ink

● Black Low Ink

● Configure Paper

● Out Of Memory

● Manual FeedNeeded

● Threshold PageCount

● Job Completed

● Output Bin Full

● Paper Jam

● Cover Open

● High CapacityInput Error

● High CapacityOutput Error

● Stapler Error

● Envelope FeederError

● Offline

● Printer Error

● InterventionNeeded

● DeviceDisconnect

Supplies alertsSupplies alerts can be sent at various thresholds in order to receive a warning that a supply, such as atoner cartridge, is running low. While the default is 10%, thresholds can be set at virtually any level. Thiscan be valuable for individuals who order supplies and require advanced warnings of low supplies.Supplies alerts include tray/media level, fuser, drum, toner, and other device supplies.

Configuring alertsHP Web Jetadmin allows you to select which devices will be monitored for alerts and to configure whichevents will be monitored for each device. Two key features, All Subscriptions and Templates, enableadministrators to quickly edit, apply (subscribe to), and manage HP Web Jetadmin alerts on fleets ofdevices.

ENWW Proactive management 33

For each alert type monitored, it is possible to configure the Time to ignore duplicate alerts, aparameter that can dictate how often a particular alert email is sent. For example, an administrator mayonly want to be notified once per day that toner is low on a device, but may want to receive a notificationevery time paper has run out in a device so that it can be refilled promptly.

In addition, Ignore first time period may be selected to eliminate any e-mails from being sent untilthe Time to ignore duplicate alerts time period has passed and the condition still exists. For example,while an administrator may not wish to receive an email alert whenever a user simply opens a printercover and closes it again, the administrator may desire an email alert if the cover has remained openfor several hours.

Customized settings

Customized settings for individual devices can also be copied from one device to others by creating asubscription template. Simply drag and drop the devices onto the subscription template to quickly applythe template to multiple devices.

Select recipients to receive alertsThe administrator can select recipients to receive email alerts. E-mail accounts can be entered to receiveall alerts for a single device, or individual accounts can be specified to only receive messages for uniquealerts that occur on a device. For example, a Toner Low alert could be sent to someone in charge ofordering supplies, while a Paper Jam alert could be dispatched to a helpdesk or service desk.

Language preferences can also be associated with particular email addresses, and the same alertmessage may be sent to different people in different languages. HP Web Jetadmin also offers the abilityto assign different content lengths of email messages to different types of events. The different contentlengths include:

Concise A brief message that contains the event, the message that appears on the front panel, the device name, alink to detailed device information, and contact information.

Verbose A detailed message that contains all of the information in the concise message as well as detailed deviceinformation. Verbose is the default category that is assigned to alert types.

Custom A user-defined message that may contain any available parameters in any order.

Evaluating proactive managementA proactive peripheral management utility should meet your needs for managing all of your network-connected peripherals and drastically reduce or even eliminate the need for you to physically manageindividual devices. When evaluating the software, consider the following:

● Does the software allow you to proactively manage your peripherals? Can you configure peripheralalerts and status updates to bypass potential issues?

● What options are available for monitoring peripheral status and supplies usage?

● How well does the software diagnose peripheral problems?

SecurityBecause HP Web Jetadmin can be accessed from nearly any desktop and installs and configuresdevices, it must be able to secure itself against unwanted access. HP Web Jetadmin not only safeguards


itself against unauthorized users, it can also protect the devices it manages. Securing devices isimportant for many reasons, including:

● Reducing printer down-time

● Reducing helpdesk calls

● Minimizing troubleshooting visits

● Minimizing supply usage

HP Web Jetadmin offers several levels of authentication and privacy to secure devices and itself againstunwanted access. A firewall protects the internal network from external access, and is the first defensemechanism that ensures against unwanted Internet users browsing to an installation of HP WebJetadmin.

HP Web Jetadmin offers additional security to ensure only desired users within the intranet have accessto the software. These are described in the following sections.

HTTP portThe HTTP port number can be changed to align the HP Web Jetadmin port to security standards withina given environment. HP Web Jetadmin defaults to using port 8000 in order not to conflict with any otherWeb service on the machine that may be using the typical port 80. However, the port number can bechanged by the administrator to any desired number.

SSL/TLSHP Web Jetadmin’s HTTP server can be further protected by implementing SSL/TLS, which forcesauthentication between the HP Web Jetadmin server and the desktop browsing. A self-signed certificatemust be installed on the HP Web Jetadmin host computer when implementing SSL/TLS.

Data encryption with .NET RemotingHP Web Jetadmin can encrypt information passed between a browser and HP Web Jetadmin’s hostmachine (such as passwords) using HTTPS. .NET Remoting provides its own encryption independentof the initial browser session that is used to launch the product.

Active Directory domain users and groupsHP Web Jetadmin uses user accounts or groups within the Active Directory domain as a means ofauthenticating end-users. The user that initially implements HP Web Jetadmin must be a member of thelocal Administrator group on the host where the software is being installed. Any user (including an ActiveDirectory domain user) that is a member of this local group has Administrator rights within HP WebJetadmin.

NOTE: HP Web JetadminHP Web Jetadmin 10.1 is also compatible with Windows NT domains.

User rolesUser Roles determine which elements of HP Web Jetadmin various users can access. For example,you can use Roles to prevent unauthorized users from changing system-wide settings, startingdiscoveries, and creating device groups. All roles are assigned to Active Directory groups or users thatauthenticate to HP Web Jetadmin via Single Sign-on. By right-clicking the Run as option for InternetExplorer 6, users can also authenticate with an alternate domain identity on another person’s desktop.User and password management are no longer administrative functions in HP Web Jetadmin, as theseitems are now managed within the Active Directory domain.

ENWW Security 35

Local users and groupsLocal users and groups can be created at the HP Web Jetadmin host and can be used in place of ActiveDirectory domain user credentials. This is helpful in environments where neither Windows NT nor ActiveDirectory domain credentials are used.

Device-level securityWhile an installation of HP Web Jetadmin contains several methods for securing itself against unwantedaccess, devices may still be configured with other installations of HP Web Jetadmin or other SNMPutilities. For example, configuration of a device can be accomplished through a variety of utilitiesincluding:

● HP Web Jetadmin

● HP Install Network Printer Wizard

● Telnet

● HP Embedded Web Server

● Any SNMP utility

● Communicate securely with devices supporting SNMPv3

With all of these avenues for potentially changing device configuration, setting security at the devicelevel is the surest way of restricting access to the device. Users can access devices in a variety ofmethods, but setting security at the device level is effective no matter which technique is used to accessthe device. There are several security mechanisms that can be enabled with HP Web Jetadmin to guardagainst all forms of access, including:

● Upgrading HP Jetdirect firmware to the highest level

● Disabling all unused protocols

● Specifying an administrator password (through Embedded Web Server and Telnet)

● Specifying an SNMP Set Community name

● Locking the control panel

NOTE: HP Web Jetadmin 10.1 will no longer use the HP Jetdirect password as a form of security todeter unwanted SNMP Set request attempts. We recommend using SNMPv3 to stop unwantedconfiguration of the device using SNMP.

IPsecIPsec device configuration items appear within the Network configuration category. Using HP WebJetadmin, you can configure an IPsec policy and then apply it to one or more selected HP Jetdirectdevices. Through an IPsec policy, IP traffic can be processed or discarded, and processed traffic canbe protected by IPsec authentication and encryption protocols. For more details, see the IPsecconfiguration help documentation after the plug-in is installed.

More information about IPsec and other device security can be found at http://www.hp.com/go/secureprinting.

Consolidated security featuresHP Web Jetadmin offers a number of security configuration settings to secure devices such asHP LaserJets and MFPs. In order to make it easier to find and configure all of the appropriate securitysettings, most security settings have been consolidated into one configuration tree. HP also offers a


http://www.hp.com/go/secureprinting

http://www.hp.com/go/secureprinting

LaserJet and Color LaserJet MFP security checklist that explains and offers step by step instructionsfor recommended network security settings.

Other security optionsHP Web Jetadmin offers additional security options to ensure that print devices and networkcommunication between HP Web Jetadmin and network print servers and peripherals are protected.

Device Group password Prevents unauthorized users from making changes to an HP Web Jetadmin device group.

Embedded Web ServerPassword

Provides proactive notification of devices that do not have an Embedded Web Serverpassword set.

SNMPv3 Secures communication between HP Web Jetadmin and network print servers orperipherals.

Evaluating securityBusinesses are becoming increasingly aware of the importance of network security. When evaluatingany software that affects your network, it is crucial that you verify that the software is secure.

● What types of security does the application offer?

● What options are available to control who may access the software or network-connectedperipherals?

● Do the security features integrate with your existing network security settings?

● How easy is it for administrators to find and configure all network and device security settings?

ENWW Security 37

Reporting, supplies management, and optimizationWhen you know exactly what is going on in your print environment you make better managementdecisions and you’re in a better position to control costs. To aid in that effort, HP Web Jetadmin 10.1provides a rich set of data collection, supplies management, and reporting features. These include:

● Data collection: An administrator can enable Web Jetadmin to automatically gather a wide varietyof information for a device or group of devices.

● Reports: Once data are stored in a database, users can create reports to track everything fromwho uses color and how often they use it, to which devices are used most heavily and which havethe highest uptime. Reports can be displayed through the client host, stored in an archive, or sentto email.

● Supplies management: An administrator can enable monitoring, alerts, and reporting capabilitiesfor device supplies.

Enabling data collectionData collections are groups of devices that have specific collection types enabled. An administrator canapply a data collection type such as Device Utilization to a single device, multiple devices, or a devicegroup.

NOTE: Apply data collection to a device group via Group Policies.

When a data collection is first applied to a device or devices, HP Web Jetadmin launches a datacollection immediately to establish a data baseline. Once the device is populated under a specific datacollection type, data collections occur at specific intervals or triggers. All data collections start at midnight(local server time) but can be offset (in hours) using the Data Collection tool.

Data collection types all have a specific collection cycle. When Device Utilization By User datacollection is started, printers will start sending job-trap packets into the HP Web Jetadmin host. All othertypes are schedule triggered. All but Hourly Peak Usage are collected once every 24 hours. HourlyPeak Usage is collected once every hour to provide greater reporting resolution.

As data is collected, they are stored in tables within the HP Web Jetadmin database. Data retention isautomatically set to one year beyond the initial collection date. This value can be changed in Tools >Options > Shared > Server Maintenance > Reports. Data collections for Reports can be retained forup to five years.

Types of reportsReports are generated through a combination of user specified settings and stored data. Finishedreports can be displayed through the HP Web Jetadmin client host, stored in an archive, or sent to email.Reports can be generated in a summary format, a reporting period format, and through any number ofgraphical formats. Administrators can schedule reports to occur automatically.

Available types of data collection and reportsHP Web Jetadmin offers a wide variety of data collection types and reports to give you better insightinto your print environment and help control costs.


Table 2-1 Available Types of Data Collection and Reports

Select this type ofData Collection

To gather thistype of data

To generate thisreport

To determine Available reportformats are

Notes

AccessoriesInventory

Lists accessoriesinstalled on thedevices. Forexample, a printermight have anaccessoryduplexer or papertray.

AccessoryInventory

Tracks deviceaccessoryinventory.

Table sorted bydevice (no chartsavailable).

Accessory data iscollected onceevery 24 hours.

Device UtilizationBy User

Pages printed byuser includingapplication details.Traps-basedtriggering.

Device UtilizationBy User

Which jobs arebring printed andby whom.

Table sorted bydevice or by user(no chartsavailable).

NOTE: Manyprinters do notsupport theautomaticnotification when ajob is printed, sodata collection willrevert back to onceevery 24 hours.

Data is collectedwhenever job-traps are sent froma device to theHP Web Jetadminhost; collectsdevice job-tabledata. For devicesthat do not supportjob-traps, HP WebJetadmin collectsthe device job tableonce every 24hours.

Device Inventory Reports on devicestatus and attributechanges. Includesdevice first and lastcommunication.

Device Inventory Reports “new”,“found” and “lost”device status.Includes thenumber of variousmodels installed onthe network. Thisenables you tomonitor whichdevices areactually on thenetwork.

Last known statusor time interval (nocharts available).

Data is collectedonce every 24hours; collectsdevice status andother devicedetails.

Device Utilization Page-counts forcolor, mono (blackand white),simplex, duplex,and total pages.Also, page countsfor copy pages,scan pages, digitalsend pages, andfax pages.

Device Utilization Time interval orreporting periodcounts for media/page typesprocessed.

Reporting period ortime interval (nocharts available).

Data is collectedonce every 24hours; collectsdevice page/mediadetail.

Event Log History Shows error typecounts stored on adevice.

Event History Tracking eventfrequency by errortype.

Table by period, bytype, or by device(no chartsavailable).

Collects event logdetail.

ENWW Reporting, supplies management, and optimization 39

Select this type ofData Collection

To gather thistype of data

To generate thisreport

To determine Available reportformats are

Notes

Hourly PeakUsage

Page-counts forcolor, mono (blackand white),simplex, duplex,and total pages.Also, page countsfor copy pages,scan pages, digitalsend pages, andfax pages.

Hourly PeakUsage

Device media/page counts on anhourly basispresented viasummary reports.

Hourly interval. Data is collectedonce every 1 hour;collects devicepage/media detail.

Supply Utilization Forecasting andreporting forsupplies about torun out orconsumption rates,based on currentusage. Includestoner cartridges,ink cartridges, anddrum kits.

Supply Ordering(HP SureSupply)

Reports suppliesorder requirementsbased onpercentages,threshold; alsoallows you toautomaticallyplace your orderviaHP SureSupply.

Table. Data is collectedonce every 24hours.

SupplyReplacementForecast

Predicts supplyreplacement datesusing supply usagehistories. Includespart numberdetails, currentsupply levels, andmore.

Table.

Supply Usage Improvesunderstanding ofsupplyconsumption ratesin particularenvironments.Shows individualsupplyconsumption to-date, supplies’ lastinstall date, supplyserial number, andmore.

NOTE: Thisreport onlyincludesinformation aboutdevices with serialnumbers on theirtoner cartridges.

Table.


Generating and scheduling reportsReports can be generated as you request them (after data collection has been enabled) or they can bescheduled to be generated at a future time.

Table 2-1 Available Types of Data Collection and Reports (continued)



To generate and schedule a report, follow these steps:

● Click Reports in the left navigation bar and then right-click and select Generate reports to beginthe Report Wizard. If templates have been created, you can select an existing template from theUse template drop-down box. If you do not want to select a template, you can select Custom andthe type of report from the drop down menu.

● Next, select the device by highlighting it and clicking the arrow buttons between the two lists. Toselect multiple devices, use either Ctrl + Click or Shift + Click. To move all devices from one list tothe other, use the double arrow buttons. You can sort the list of available devices by clicking thecolumn headers, or view more columns by right-clicking the column headers.

● Select report formatting, date range and device information.

● Select how you want the report displayed (either on the page or directly to email). If sending thereport to email addresses, you can either browse for those addresses or you can enter themmanually. Separate each address with a semicolon.

● Choose to save the report as an HTML document or export it to a CSV file.

● Name the report and define how long it should be kept.

● Select the start date and start time of the report and how often it should run. The selections forreport frequency are:

❑ Start time: Specifies when the configuration will launch.

❑ Recurrence, Once: launches only once in the specified schedule.

❑ Recurrence, Daily: Task will recur once per day or once per weekday depending on theselected setting.

❑ Recurrence, Weekly: Task will recur every specified number of weeks on the specified day.

❑ Recurrence, Monthly: Task will recur every specified number of months on the specified day;or, task will recur on a specified day pattern.

Progress will be shown during the running of the report.


Other ways to schedule a report:

● Right-click Reports and then select Schedule report.

● Expand the Reports menu. Right-click Report Generation and then select Schedule report.

● In the All Devices list, highlight a device and right-click. Then select Reports and Schedulereport.

● In the Report Generation task module, select the report and click Schedule.

Deleting Scheduled ReportsYou can delete a report after it has been scheduled, if it has not been generated, through the ScheduledReports task module.

● In Reports, display the Scheduled Reports task module. Highlight the report to delete andclick Delete.



Editing Scheduled ReportsYou can edit a report after it has been scheduled, if it has not been generated, through the ScheduledReports task module.

● In Reports, display the Scheduled Reports task module. Highlight the report to edit and clickEdit.

Supplies managementHP Web Jetadmin helps you easily monitor, order, and replenish supplies. In fact, HP Web Jetadmin10.1’s Supplies feature set includes the best of reporting and alerting functionality, focusing on animportant aspect of keeping devices up and running. Key feature items for Supplies include:

● Supplies information tab: Quickly displays all supplies details for any device list selection.

● Supplies groups: Used to quickly incorporate and manage devices under proactive and predictivesolutions.

● Consolidated supplies ordering: Available in both reports and alerts within the supplies solution,this feature provides the option to connect you to the HP SureSupply page on the HP Web site.


Supplies tabFrom any device selection within Groups, All Devices, or filtered lists, the Supplies tab launches aquick view of levels, part numbers, and other supply details. A Group-by control allows you to ordersupplies details in the following ways:

● Device: Shows devices in a collapsed state. Expanding one or more devices reveals supply details.

● Urgency: Groups devices by collapsed Out, Warning, Unknown, and OK supply statuscategories. Expanding these reveals details for the device and supply.

● Part number: Groups the devices by collapsed supply part number categories. Expanding thesereveals details for the device and supply.

● None: Reveals supply detail in an expanded device list.

Supplies groupsA key feature in HP Web Jetadmin 10.1 is Supplies Groups. These are special groups that only appearin the navigation tree under Supplies. They consolidate supplies alerts and supplies reports for groupeddevices. For example, an individual with responsibility over supplies for a set of devices in one part ofthe corporation can group the devices in supply group “A.” Another person with responsibility formanaging supplies in a different part of the corporation, perhaps in another city, can create supply group“B.” These two individuals can create settings and manage supplies separately in a way that fits theirindividual needs.

Viewing Supplies groups

Select a supply group from the navigation tree to display that group in the workspace. In the upperportion of the workspace are displayed the same device and supply details that can be obtained throughthe Supplies tab in any device list. Under Supplies Groups, however, the focus is on supplies groupmembership rather than list selection.



Tools for viewing and analyzing the device and supplies details include:

● Group by: Groups the details the same way as in the Supplies tab. Device, Urgency, Part number,and None facilitate ordering the data in several different ways.

● View: Adds more detailed information to the list.

● + (Expand All) or - (Collapse All): Controls listed elements depending on how they are grouped.

● Shop for supplies online: Launches the SureSupply shopping pages from the HP Web site.

● Show all or Show only needed: Displays the list in a filtered or unfiltered state. In this way, onlydevices that are in a Supply needed state appear in the list.

NOTE: The Supply needed state is dictated by the setting in Tools > Options > DeviceManagement > Supplies. The adjustable variable is Supply low level and can range from 0% to 100%.

● Print shopping list: Prepares a printout of the device list as it is currently displayed.

Proactive

This tool leverages HP Web Jetadmin alerting features. When it is activated with the Enable checkbox,you can choose any of four proactive supplies alerting features. Within these features, you can specifythresholds and designate optional email recipients. The four proactive supplies alerting features are:

● Supply refreshed: Fixed at 100%

● Early warning: Adjustable from 0% to 99%

● Supply low: Adjustable from 0% to 98%

● Supply out: Adjustable from 0% to 97%

NOTE: The settings are only adjustable for Early warning, Supply low, and Supply out. These threecannot overlap and each one is limited by the setting directly above it. For example, the setting forthe Supply out threshold cannot exceed the Supply low threshold.

When supplies alerting is enabled, HP Web Jetadmin uses an adaptive polling technique that increasespolling frequency as a supply gets closer to the user specified threshold. In this way, HP Web Jetadmincan propagate supplies alerts messages accurately and use less network bandwidth than is used withtraditional polling methods.


Predictive

Predictive supplies management, when activated with the Enable checkbox, starts data collection onall devices contained in the supplies group and enables a predictive supplies report. The supply grouppredictive report is:

● Fully schedulable (default: first day of each month)

● Archived in Reports

● Able to be sent to email recipients

● Full of details including Supply, Part No., Estimated Replacement Date, and more

● Customizable by using the Edit control

● Able to link to HP SureSupply

Supplies tracking devices

You can receive alerts about device supply status and levels using HP Web Jetadmin. Simply createsupplies alerts from Alerts or Supplies sections.

● Create an alert subscription template and select Supplies alerts as the subscription type.

● Select to receive alerts for Supply replaced, Early warning, Supply low, and/or Supply out. Youcan set the supply threshold at which an alert will be sent.

● Browse or enter the email address of the person receiving the alert.

● Enter a Template name.

● An alerts subscription confirmation will appear.

For additional information on supplies alerts, see Alerts on page 32.

Evaluating reporting, supplies management, and optimizationA peripheral management utility should give you the ability to report and track your printing and imagingdevices and the accessories and supplies that those devices utilize. Ultimately, the software should giveyou better insight into your print environment and help you to control costs while ensuring that you alwayshave the supplies you need. When evaluating the software, consider the following:

● Does the software allow you to customize settings for data collection? Can you gather informationabout devices, supplies, accessories, and user?

● Do reports provide trending and graphing capabilities to enhance your analysis of the data?

● Can you schedule reports to best fit your business needs?

● Can you easily access the supplies information you most need to see, such as levels, part numbers,and other supply details? Can you easily access information for groups of devices?

● Does the software offer proactive and predictive supplies capabilities to provide you with a forecastof what supplies will be needed in the future?

● •Does the software offer assisted supplies reordering capabilities such as shopping lists and one-click access to online ordering?




FlexibilityMeets your implementation goals

You need a peripheral management tool that matches the unique needs of your environment while stilloffering the ability to customize and expand with your business.

The following table categorizes HP Web Jetadmin software features according to variousimplementation goals. Examine the features in this table to determine which implementation goals areappropriate for your environment. As you review the table, note any features that might be useful. Ifevaluating other peripheral management software utilities, check to ensure that the features you needare supported.

Implementation goal Features

Installing and maintainingnetwork devices

● Configure multiple devices

● Update print server firmware remotely from any workstation (integrated firmwaredownloader)

● Discover devices without manually entering information

● Implement multiple security levels to prevent unauthorized device or softwarechanges

● Enable and disable print server protocols

● Turn off print server Service Advertising Protocol (SAP) broadcasts

Helpdesk and troubleshooting ● Discover devices and build a device cache without manually entering information

● Search for devices with specific capabilities

● Group devices according to location, specific features, or other criteria

● View device status

● Perform remote diagnostics

● View and configure device alerts

● Put devices back online remotely

● Turn devices off and on remotely

● Support for devices such as scanners, multifunction products, and projectors

● Configure support links for users to easily access helpdesk or support personnel

Business decisions for an organization are often used as the basis for determining the most appropriateperipheral management implementation goals. The following are examples of reasons for implementingperipheral management software to achieve certain system-based functionality.

ENWW Flexibility 45

Installing and maintainingnetwork devices

● During installation, the network administrator wants to find out what features a devicehas and assign the appropriate print driver.

● A company with a large number of devices wants to save time by configuring multipledevices simultaneously.

● The individual who installs devices wants to establish a print queue for networkdevices.

● The network administrator wants a tool that provides for a variety of HP and non-HPperipherals.

● New HP Jetdirect print servers have arrived, and the network administrator wants toupdate firmware quickly and consistently.

● The network administrator wants to manage devices remotely, which means that aspecific device console is not required.

Helpdesk and troubleshooting ● End-users want to know what is wrong with the printer.

● A company with multiple buildings only has one helpdesk in the main building. To cutdown on trips to other buildings for minor problems, the help desk wants to discoverwhere a device resides.

HP Web Jetadmin 8.x to 10.1 Migration toolThe HP Web Jetadmin 8.x to 10.1 Migration Tool makes it easy to upgrade from versions 8.1, 8.0, or7.8. In the case where HP Web Jetadmin 8.x or 7.8 exists, settings and data can be applied to theHP Web Jetadmin 10.1. The migration tool provides the ability to upgrade HP Web Jetadmin on thesame host or the ability to migrate settings from an alternate host. The Migration Tool allows mostsettings and data to be maintained. For more information, please see Easy migration on page 8.

HP Web Jetadmin SNMP Proxy AgentWhen downloaded to each PC that has a supported directly connected printer, this plug-in allows youto view current status, supplies levels, and page counts for those select HP printers. For moreinformation, please see PC-connected printer discovery on page 24.

IPsec (new in HP Web Jetadmin 10.1)With the IPsec capability, you can configure an IPsec policy and apply it to one or more selectedHP Jetdirect devices. For more information, please see IPsec on page 36.

HP device plug-insEach time a new HP peripheral is released, HP Web Jetadmin can be updated with the new device plug-in to support the new device’s unique features. Once the update is applied, HP Web Jetadmin providesthe means for print administrators to configure these features. Device plug-ins provide full support fornew devices immediately, without having to wait for the next release of HP Web Jetadmin.

Third-party device supportIf your business is like most, you probably have printing and imaging devices from a number of differentmanufacturers in place, and are working hard to manage these devices. Proprietary peripheralmanagement tools exist, but managing diverse environments typically adds complexity and cost to themanagement equation. HP addresses this need by offering non-proprietary peripheral managementsoftware.


By supporting the standard printer MIB, HP Web Jetadmin is able to manage non-HP devices includingdevice alerts, diagnostics, and configuration options.

Integration into enterprise system management packagesHP Web Jetadmin can be launched for a specified imaging or printing device that is found inHP OpenView, HP Systems Insight Manager, Tivoli, CA Unicenter, or other enterprise managementapplications. Detailed information about using HP Web Jetadmin with enterprise system managementpackages is available in a white paper at http://www.hp.com/go/webjetadmin. HP Consulting alsoprovides service engagements for customized integrations.

Evaluating flexibilityYour business is unique, and you need a peripheral management utility that is flexible and adaptableto your specific needs. Rather than imposing a predetermined structure, a useful peripheralmanagement utility ought to have the ability to match your company’s existing networking system. Thesoftware should also be able to do as much or as little as you require of it, so that you have all the toolsyou need at your disposal, but without the hassle of unnecessary components. When evaluatingperipheral management software, consider the following:

● In general, how adaptable is the software to the needs of your business?

● Does the software offer additional features that are easy to incorporate, such as globaldeployment?

● Is the user interface flexible to integrate easily into your current system?

● Does the software support a variety of HP and non-HP peripherals?

● How easy is it to update the software? Do you have to repeatedly check for new versions orupdates? Once an update or new component is discovered, how easy is it to install and incorporateinto the software?

ValueA successful peripheral management utility ought to offer more than just print job handling efficiency. Aproduct’s overall value is a critical part of the implementation decision. Evaluating a product’s valuetakes into account everything from the initial investment of time and money to support and maintenancecosts. A number of elements designed into HP Web Jetadmin contribute to significant cost savings overtime.

Most IT administrators do not have a clear picture of the network peripherals in use. HP Web Jetadminhelps you understand your printing and imaging assets, what supplies are being consumed, and howyou can better manage your peripherals. With HP Web Jetadmin, you can optimize your printing andimaging fleet while also dramatically increasing IT and end-user productivity. As part of an integratedfamily of software, hardware, and services designed to work together seamlessly, HP Web Jetadminprovides increased visibility, control, and security.

HP Web Jetadmin enables best-practice fleet management with powerful and easy to use capabilitiesfor deployment, problem resolution, proactive notification, reporting, and security. Best of all, HP WebJetadmin is a free utility that you can download from http://www.hp.com/go/webjetadmin.

Legendary HP reliability and serviceHewlett-Packard maintains an extensive Web presence to provide information and assistance. To obtainsupport for HP Web Jetadmin, go to http://www.hp.com/go/webjetadmin and click the link to technicalsupport.

ENWW Value 47




HP educational courses and servicesHP offers educational courses and services that enable you to take full advantage of the capabilitiesoffered by HP Web Jetadmin, providing information on implementing the software and using it to manageyour peripherals. To view a full listing of courses, go to http://www.hp.com/go/wja_training.

Introduction to HP Web JetadminThis Web-based seminar is for IT managers, LAN managers, and technical professionals who want toeffectively manage networked peripherals using HP Web Jetadmin.

HP Web Jetadmin: advanced topicsHP Education services offers a series of focused Web-based seminars aimed at exploring such topicsas:

● device management

● discovery

● optimization

● planning and implementation

● security

● report generation

● Web Jetadmin plug-ins

Printing and imaging onsite trainingAn HP education consultant meets with you to identify the specific training needs of your organization,and to discuss the most appropriate onsite training content to meet those needs.

Implementation and Integration ServicesTo get the most out of your printing and imaging investment, you need the right tools and informationfor effective management and deployment. Let our best-in-class experts assist you to gain control ofyour environment and improve device uptime with HP Web Jetadmin’s Implementation and IntegrationServices.

Imaging and printing servicesHP’s Imaging and Printing Services portfolio provides businesses of all sizes with efficient, flexible, andcost-effective ways to manage printing. These services are fully scalable and range from assessmentand strategy to complete outsourced management.

HP Managed Print ServicesHP Managed Print Services delivers scalable standard and custom service options tailored to meet yourspecific needs. HP provides everything you need for reliable printing, including site assessment anddesign for optimized print productivity coupled with unsurpassed repair and maintenance support. Inaddition, HP ensures that you’ll always have an adequate supply of print cartridges, and that emptycartridges will be replaced and disposed of properly. This results in improved printer management thatcan reduce costs up to 30 percent, depending on company size. HP’s Managed Print Services solutionsconserve capital, improve asset control, preserve existing lines of credit, and provide protection againsttechnology obsolescence. A variety of flexible, all-inclusive pay-per-use solutions are available through


http://www.hp.com/go/wja_training

level pay, base plus click, and cost per page billing options with three, four, or five-year agreements andguaranteed support response times.

For more information, go to: http://www.hp.com/go/printservices.

HP Smart Printing ServicesDesigned specifically for small and medium business, HP Smart Printing Services is a simple andcomplete printing solution that includes hardware, supplies, service, and support for a specificcontracted period for an affordable, flat monthly payment.

For more information, go to: http://www.hp.com/go/smartprinting.

Evaluating valueWhen determining the value of a peripheral management software, consider the following factors:

● Software expandability.

● User productivity costs. (How easy is it to learn to use the software?)

● Reliability and quality of support. (What support options are offered?)

● Will the software save time for your helpdesk?

● Will the tool improve device uptime, reducing the frequency that end-users experience problems?

● Does it save you time configuring printers in fleet mode?

● Are there training programs to help maximize the benefits of the software? If so, do the programsmeet your needs?

ENWW Value 49

http://www.hp.com/go/printservices

http://www.hp.com/go/smartprinting

A Technical specifications

Supported network operatingsystems

Microsoft Windows XP Professional (with service pack 2 and above), Windows Server 2003(with service pack 1), Windows Vista Business Edition and Enterprise Edition. Printmanagement features are supported with Microsoft Windows XP Professional (with servicepack 2 and above), Windows Server 2003 (with service pack 1).

Supported browsers Microsoft Internet Explorer 6.0 or above (client host requirement)

Shared print queue creationsupport

Windows XP Professional, Server, or Advanced Server

Network peripheralmanagement supportedprinters

Web Jetadmin supports HP and non-HP printers connected through HP Jetdirect printservers and standard printer MIB compliant third-party network connected printers.

Supported network protocols IPv4

Software update and migration HP Web Jetadmin 7.8, 8.0, and 8.1 are supported with either update or migration pathinstallation to HP Web Jetadmin 10.1. (Operating systems and host requirements forsoftware update are the same as those required for new installation. Operating systemsand host requirements for software migration are the same as those required for newinstallation and have Windows 2000 Professional and Server as additional supportedplatforms.)

Database support SQL Server 2005 Express included in application installation (requires service pack 2 wheninstalled on Windows Vista)

Host access requirements Application host: local administrator required for installation or application upgrade

Client host: local user access required for ClickOnce client application

Administrator required for .NET installation

File system type NTFS (no FAT support)

Minimum system requirements Client requirements:

● 1.0 GHz or higher processor (2.4 GHz recommended)

● 1 GB RAM (minimum)

● 2 GB RAM (recommended)

● 4 GB available disk space (minimum recommended, will vary depending on datamigrated from older Web Jetadmin and data storage needs required by device datacollections, server minimum only)

Server requirements:

● 2.33 GHz (required)

● 1 GB RAM (minimum)

● 2 GB RAM (recommended)

● .NET 3.0. SP1 for both client and application host (if not detected the software willprovide assistance in installing .NET 3.0)

● 1024 by 768 client display resolution (minimum)

VMWare Server VMWare Server, VMWare ESX

50 Appendix A Technical specifications ENWW

For more information visit our Web site at http://www.hp.com.

ENWW 51

http://www.hp.com

Date post:	07-Mar-2018
Category:	Documents
Upload:	truongliem
View:	221 times
Download:	4 times

HP Web Jetadmin 10 - · PDF fileLegendary HP reliability and service ... HP Web Jetadmin 8.1...

Documents