January 2020 HPE MyRoom Quick Reference Guide - Audio / Video Page 1 of 9
HPE MyRoom Audio / Video
Quick Reference Guide
Toolbar
Chat room
Click Call button icon on right side of toolbar
Contact clicks Accept Call
Call button is replaced with Microphone, Speaker, and Camera icons
Room
Collaborative meetings in rooms
Microphone, Speaker, and Camera icons are on right side of toolbar
Default settings: o Microphone off o Speaker on o Camera off
Click icons to turn devices on and off
January 2020 HPE MyRoom Quick Reference Guide - Audio / Video Page 2 of 9
Toolbar (continued)
AV balloon information
Hover over audio/video icons to display balloons with useful information
Click gear icon at top left to open MyRoom Settings
Confirm whether device is currently on or off
See which specific device MyRoom is using
Microphone and Speaker:
Check and change volume using sliders
Camera:
Choose video position *
* Refer to the Customize View Quick Reference Guide or MyRoom Help documentation for information about video positions.
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Select devices
Open MyRoom Settings
Open MyRoom Settings by clicking gear icon:
Upper right corner of room Top left of balloon that appears when hovering over audio/video toolbar icons
Select devices
Use dropdown lists to select devices for MyRoom to use Dropdowns will include:
Built in devices
Plugged in devices, such as o USB or firewire headsets o USB or firewire microphones o USB or firewire webcams o Microphones included in USB webcams
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Select devices (continued)
Use second camera
Check Use second camera for simultaneous access to two different cameras
Two webcam icons will appear on your toolbar
Click to turn each camera on and off independently
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Adjust volume
Volume settings are automatically saved. MyRoom will attempt to return to the last configuration the next time you join a room or chat room.
MyRoom Settings
Use Microphone slider to raise or lower the sound of your own voice
Use Speaker slider to raise or lower the sound of others’ voices
AV balloons
Use sliders in Microphone and Speaker balloons
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Test audio / video
While you are testing, no one can hear you or see your video stream and you cannot hear others
Test audio/video
Click Start test button in MyRoom Settings
Start speaking to see audio graphs
Adjust microphone volume
Adjust speaker volume
Adjust camera position
Click Stop test when you are done
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Check devices
Video quality is determined by number of webcams running in the room and individual’s connection quality
Check devices
If AV device is not responding, make sure:
The right device is selected in dropdown list
Device is properly connected
Volume sliders are not all the way to the left
Try:
Starting and stopping test
Unplugging and replugging device
Exiting and re-entering room
Additional settings
Noise suppression
Noise suppression removes background noise from your environment
Change setting from High to Low if attendees tell you your audio is cutting out or your words are clipped
Audio library
If any of these apply:
You are using Mac and Bluetooth
Your headset is not recognized in device dropdown lists
You have other unresolved audio issues Then switch from recommended to another audio library
Settings window
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Check computer
Check computer
After adjusting and testing MyRoom Settings, if you still have issues:
Check system volume to make sure it is not too low
Install device drivers for your external device
Reboot your computer
Enable AV for participants
Customize participant experience for each event by enabling and disabling various features
All participants
Join room as Presenter or Host
Click Tools to manage people and room features button
Select Configure room for participants
Check a feature to make it available to all participants
Uncheck a feature to make it unavailable to all participants
Click Apply button
Close Control participant features window
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Enable AV for participants (continued)
Individual participant
Right-click Participant’s name in People panel or Hands Up panel
Select Use microphone or Use video camera
Select Allow, Disallow, or Default permission