HPE Synergy 480 Gen10 Multi-MXM and PCIe Graphics ... · This guide is for use by technicians...

HPE Synergy 480 Gen10 Multi-MXM andPCIe Graphics Expansion ModulesMaintenance and Service Guide

Part Number: P01043-001Published: August 2017Edition: First

AbstractThis guide is for use by technicians experienced in servicing the HPE Synergy Gen10 Multi-MXMand PCIe expansion modules. This guide provides details for servicing, installing, removing, andtroubleshooting issues of related components.

© Copyright 2017, Hewlett Packard Enterprise Development LP

NoticesThe information contained herein is subject to change without notice. The only warranties for Hewlett PackardEnterprise products and services are set forth in the express warranty statements accompanying suchproducts and services. Nothing herein should be construed as constituting an additional warranty. HewlettPackard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer SoftwareDocumentation, and Technical Data for Commercial Items are licensed to the U.S. Government undervendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett PackardEnterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprisewebsite.

AcknowledgmentsIntel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in theUnited States and other countries.

Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in theUnited States and/or other countries.

Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.

UNIX® is a registered trademark of The Open Group.

Contents

Mechanical components............................................................................. 7Access panel spare part......................................................................................................................7Drive backplane spare parts................................................................................................................7DIMM baffle spare parts...................................................................................................................... 8Front panel/drive cage assembly spare parts......................................................................................8Rear heatsink blank spare part............................................................................................................8Compute module end cap spare part.................................................................................................. 8Mezzanine assembly spare part..........................................................................................................8Multi-MXM graphics expansion module mechanical components.......................................................8

Multi-MXM option card spare parts...........................................................................................9Multi-MXM graphics heatsink spare parts.................................................................................9Multi-MXM graphics mezzanine board spare parts.................................................................. 9Multi-MXM graphics board spare parts...................................................................................10Multi-MXM front panel spare parts..........................................................................................10

PCIe graphics expansion module mechanical components..............................................................10PCIe riser cage spare parts.................................................................................................... 11PCIe graphics power cable spare parts.................................................................................. 11PCIe graphics board spare parts............................................................................................ 11PCIe graphics mezzanine board spare parts..........................................................................11PCIe expansion module front panel spare parts.....................................................................11PCIe graphics spare parts...................................................................................................... 11

Mezzanine graphics assembly mechanical components...................................................................12Mezzanine graphics option card spare parts..........................................................................12Mezzanine graphics heatsink spare parts.............................................................................. 12Mezzanine graphics adapter board spare parts..................................................................... 12

System components..................................................................................13System battery spare part................................................................................................................. 13DIMM spare parts..............................................................................................................................13Processor heatsink spare parts.........................................................................................................14System board spare part................................................................................................................... 14Drive backplane spare parts..............................................................................................................14Processor spare parts....................................................................................................................... 14

Compute module options......................................................................... 16M.2 SSD adapter board spare part....................................................................................................16M.2 flash drive spare parts................................................................................................................ 17HPE Trusted Platform Module 2.0 spare part....................................................................................17HPE Smart Storage Battery spare part............................................................................................. 17Mezzanine option spare parts........................................................................................................... 17SATA board spare part...................................................................................................................... 18HPE Synergy Internal SATA board spare part...................................................................................18Drive spare parts............................................................................................................................... 18

SFF SAS HDD spare parts.....................................................................................................18SFF SATA HDD spare parts................................................................................................... 19SFF SAS SSD spare parts..................................................................................................... 19SFF SATA SSD spare parts....................................................................................................20SFF NVMe SSD spare parts...................................................................................................20

Contents 3

Dual Flash Adapter and SFF SATA uFF SSD spare parts......................................................21USB and microSD option spare parts................................................................................................21Storage controller spare parts........................................................................................................... 21

Customer self repair..................................................................................22

Removal and replacement procedures....................................................32Required tools................................................................................................................................... 32Safety considerations........................................................................................................................ 32

Preventing electrostatic discharge..........................................................................................32Compute module warnings and cautions................................................................................32Symbols on equipment........................................................................................................... 32

Compute module preparation............................................................................................................34Powering down the compute module or a compute module with an expansion module........ 34Removing the compute module..............................................................................................35Removing the compute module with the expansion module from the frame..........................36

Installing the compute module...........................................................................................................36Installing the compute module with the expansion module into the frame........................................ 38Removing and replacing an access panel.........................................................................................38Removing and replacing a drive blank.............................................................................................. 39Removing and replacing a drive........................................................................................................40Removing and replacing an SFF flash adapter................................................................................. 40Removing and replacing a compute module end cap....................................................................... 41Removing and replacing the front panel/drive cage assembly..........................................................41Removing and replacing a mezzanine option card............................................................................42Removing and replacing the graphics mezzanine assembly for the HPE Synergy 480....................43Removing and replacing a drive........................................................................................................44Removing and replacing a heatsink blank.........................................................................................45Removing and replacing DIMM baffles..............................................................................................45Removing and replacing DIMMs....................................................................................................... 46Removing and replacing the HPE Smart Storage Battery.................................................................47Removing and replacing a storage controller....................................................................................48Removing and replacing a processor heatsink..................................................................................49Removing and replacing a processor................................................................................................50Removing and replacing the drive backplane....................................................................................53Removing and replacing the internal SATA board.............................................................................54Removing and replacing the system battery..................................................................................... 55Removing and replacing the mezzanine assembly........................................................................... 56Removing and replacing the system board....................................................................................... 57Removing and replacing the graphics mezzanine adapter board..................................................... 59Removing and replacing the graphics mezzanine heatsink from the graphics board....................... 60Removing and replacing a Multi-MXM graphics expansion module..................................................62Removing and replacing the Multi-MXM graphics mezzanine assembly.......................................... 64Removing and replacing the Multi-MXM mezzanine pass-thru board...............................................65Removing and replacing the Multi-MXM option card.........................................................................67Removing and replacing the PCIe graphics expansion module........................................................69Removing and replacing PCIe card cages........................................................................................ 74Removing or replacing a PCIe card or filler.......................................................................................76HPE Trusted Platform Module 2.0 Gen10 Option............................................................................. 77Dual 8Gb microSD Enterprise Midline USB device...........................................................................77

Documentation and troubleshooting resources for HPE Synergy....... 79HPE Synergy documentation............................................................................................................ 79

4 Contents

HPE Synergy Configuration and Compatibility Guide.............................................................79HPE Synergy Frame Link Module User Guide....................................................................... 79HPE OneView User Guide for HPE Synergy..........................................................................79HPE OneView Global Dashboard...........................................................................................79HPE Synergy Image Streamer User Guide............................................................................ 79HPE Synergy Image Streamer GitHub................................................................................... 80HPE Synergy Software Overview Guide................................................................................ 80HPE Synergy Firmware Update Overview..............................................................................80Best Practices for HPE Synergy Firmware and Driver Updates.............................................80HPE OneView Support Matrix for HPE Synergy.....................................................................80HPE Synergy Image Streamer Support Matrix.......................................................................80HPE Synergy Glossary...........................................................................................................80

HPE Synergy troubleshooting resources...........................................................................................80Troubleshooting within HPE OneView....................................................................................81HPE Synergy Troubleshooting Guide.....................................................................................81Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy........................... 81HPE OneView Help, HPE OneView REST API Scripting Help, and HPE OneView APIReference............................................................................................................................... 81HPE Synergy QuickSpecs......................................................................................................81

HPE Synergy document overview (documentation map)...................... 82

Expansion module not operational..........................................................83

Component identification......................................................................... 84Front panel LEDs and buttons...........................................................................................................84Front panel components....................................................................................................................85

Serial label pull tab information...............................................................................................85Compute and expansion module front panel LEDs and buttons....................................................... 85

Compute module LEDs...........................................................................................................86Multi-MXM graphics expansion module front panel LEDs and components.......................... 87

Multi-MXM graphics expansion module front panel and LED......................................87Multi-MXM graphics expansion module front panel LED power fault codes................87Multi-MXM graphics expansion module option card slots............................................87

PCIe graphics expansion modulefront panel LEDs and components.....................................88PCIe graphics expansion module front panel and LED............................................... 88PCIe graphics expansion module front panel LED power fault codes.........................88PCIe graphics expansion module option card slots.....................................................89

Drive numbering................................................................................................................................ 89Hot-plug drive LED definitions...........................................................................................................90SFF flash adapter components and LED definitions......................................................................... 90NVMe SSD components....................................................................................................................91System board components................................................................................................................93

System maintenance switch................................................................................................... 93Mezzanine connector definitions............................................................................................ 94Multi-MXM graphics expansion module mezzanine connector definitions............................. 95DIMM slot locations................................................................................................................ 95Enterprise Midline USB...........................................................................................................96LEDs.......................................................................................................................................96System maintenance switch................................................................................................... 97

Component and LED identification for HPE Synergy hardware........................................................ 97

Contents 5

Cabling........................................................................................................98Cabling resources..............................................................................................................................98HPE Smart Storage Battery cabling.................................................................................................. 98P416ie-m Smart Array Controller cabling..........................................................................................98

Specifications.......................................................................................... 100Compute module environmental specifications...............................................................................100Compute module physical specifications.........................................................................................100Multi-MXM and PCIe expansion module physical specifications.....................................................100

Websites................................................................................................... 102

Support and other resources................................................................. 103Accessing Hewlett Packard Enterprise Support..............................................................................103Accessing updates.......................................................................................................................... 103Customer self repair........................................................................................................................ 103Remote support...............................................................................................................................104Warranty information....................................................................................................................... 104Regulatory information.................................................................................................................... 105Documentation feedback.................................................................................................................105

6 Contents

Mechanical componentsHewlett Packard Enterprise continually improves and changes product parts. See the Hewlett PackardEnterprise PartSurfer website for complete and current supported parts information.

Item Description

1 Access panel spare part

2 Drive blank spare parts

3 DIMM baffle spare parts

4 Front panel/drive cage assembly spare parts

5 Heatsink blank spare part

6 Compute module end cap spare part

7 Mezzanine frame assembly spare part

See Removal and replacement procedures for more information.

Access panel spare partCustomer self repair: mandatory

Description Spare part number

Access panel 873077-001

Drive backplane spare partsCustomer self repair: mandatory

Mechanical components 7

http://www.hpe.com/info/partssurfer



Standard drive backplane 873075-001

Premium drive backplane 873076-001

DIMM baffle spare partsCustomer self repair: mandatory


DIMM baffles 873078-001

Front panel/drive cage assembly spare partsCustomer self repair: mandatory


Front panel/drive cage assembly, standard 873079-001

Front panel/drive cage assembly, no drives 830892-001

HPE Synergy 480 Gen10 pull tab 873074-001

Rear heatsink blank spare partCustomer self repair: mandatory


Rear heatsink blank 873080-001

Compute module end cap spare partCustomer self repair: mandatory


Compute module end cap 813579-001

Mezzanine assembly spare partCustomer self repair: mandatory


Mezzanine assembly 801369-001

Multi-MXM graphics expansion module mechanicalcomponents

8 DIMM baffle spare parts

Item Description

1 Multi-MXM option card spare part

2 Multi-MXM heatsink spare part

3 Multi-MXM mezzanine board spare part

4 Multi-MXM graphics board spare part

5 Multi-MXM front panel spare part

Multi-MXM option card spare partsDescription Spare part number

HPE Synergy 480 NVIDIA Tesla M6 (100W) 808409-001

HPE Synergy 480 AMD FirePro S7100X (100W) 849147-001

HPE Synergy 480 NVIDIA Quadro M3000SE (75W) 869002-001

Thermal grease kit* 874039-001

* You must order the grease kit with the graphics option card spare part.

Multi-MXM graphics heatsink spare partsDescription Spare part number

Multi-MXM expander heatsink assembly 841304-001

Multi-MXM graphics mezzanine board spare partsDescription Spare part number

Graphics mezzanine pass-thru board 876570-001

Multi-MXM option card spare parts 9

Multi-MXM graphics board spare partsDescription Spare part number

Multi-MXM graphics expander board spare parts kit(100W)

872911-001

Multi-MXM graphics expander board spare parts kit(75W)

872912-001

Multi-MXM front panel spare partsDescription Spare part number

Expander front panel assembly 841303-001

PCIe graphics expansion module mechanical components

Item Description

1 PCIe riser cage and PCIe card assembly spare part

2 PCIe graphics power cable spare part

3 PCIe graphics board spare part

4 PCIe graphics mezzanine board spare part

5 PCIe front panel spare part

10 Multi-MXM graphics board spare parts

PCIe riser cage spare partsDescription Spare part number

PCIe riser cage (250W) 841277-001



PCIe graphics power cable spare partsDescription Spare part number

Power cable, 1 head 841313-001

Power cable, 2 heads 841314-001

PCIe graphics board spare partsDescription Spare part number

Graphics expander assembly spare part 872913-001

PCIe graphics mezzanine board spare partsDescription Spare part number

Graphics mezzanine pass-thru board 876570-001

PCIe expansion module front panel spare partsDescription Spare part number

Expansion module front panel assembly 841303-001

PCIe graphics spare partsDescription Spare part number

HPE NVIDIA Quadro P6000 GPU module 871968-001

HPE NVIDIA Tesla M10 Quad GPU module 870046-001

HPE NVIDIA Tesla M60 RAF Dual GPU module 820178-001

PCIe riser cage spare parts 11

Mezzanine graphics assembly mechanical components

Item Description

1 Mezzanine graphics option card spare part

2 Mezzanine graphics heatsink spare part

3 Mezzanine graphics adapter board spare part

Mezzanine graphics option card spare partsDescription Spare part number

HPE Synergy 480 NVIDIA Tesla M6 (100W) 808409-001

HPE Synergy 480 AMD FirePro S7100X (100W) 849147-001

HPE Synergy 480 NVIDIA Quadro M3000SE (75W) 869002-001

Thermal grease kit* 874039-001

* You must order the grease kit with the graphics board spare part.

Mezzanine graphics heatsink spare partsDescription Spare part number

Graphics mezzanine heatsink with air blocker 871014-001

Graphics mezzanine heatsink with tall fins 841296-001

Mezzanine graphics adapter board spare partsDescription Spare part number

Graphics mezzanine adapter board (100W) 876568-001

Graphics mezzanine adapter board (75W) 876569-001

12 Mezzanine graphics assembly mechanical components

System componentsHewlett Packard Enterprise continually improves and changes product parts. See the Hewlett PackardEnterprise PartSurfer website for complete and current supported parts information.

Item Description

1 System battery spare part

2 DIMM spare parts

3 Processor heatsink spare parts

4 Drive backplane spare parts

5 Processor spare parts

See Removal and replacement procedures for more information.

System battery spare partCustomer self repair: optional


System battery 234556-001

DIMM spare partsCustomer self repair: mandatory


8-GB, 1Gx8, PC4-2666V-R 850879-001

16-GB, 2Gx4, PC4-2666V-R 850880-001

Table Continued

System components 13




16-GB, 1Gx8, PC4-2666V-R 868846-001

32-GB, 2Gx4, PC4-2666V-L 850881-001

64-GB, 2Gx4, PC4-2666V-L 850882-001

Processor heatsink spare partsCustomer self repair: no


Processor 1 heatsink 873082-001

Processor 2 heatsink 873081-001

System board spare partCustomer self repair: optional


System board 870841-001

Drive backplane spare partsCustomer self repair: mandatory


Standard drive backplane 873075-001

Premium drive backplane 873076-001

Processor spare partsCustomer self repair: no

All Intel Xeon processors in this HPE ProLiant server must have the same cache size, speed, number ofcores, and rated maximum power consumption.


8180M SKL Xeon-P 28c 205W 878089-001

8176M SKL Xeon-P 28c 165W 878088-001

8170M SKL Xeon-P 26c 165W 878087-001

8160M SKL Xeon-P 24c 150W 878086-001

6142M SKL Xeon-G 16c 150W 878085-001

6140M SKL Xeon-G 18c 140W 878084-001

6134M SKL Xeon-G 8c 130W 878083-001

Table Continued

14 Processor heatsink spare parts


CPU 5115 SKL Xeon-G 10c 85W 878082-001

Xeon-P 8158 12c 150W 875733-001

Xeon-P 8156 4c 105W 875732-001

Xeon-P 8180 28c 205W 875731-001

Xeon-P 8168 24c 205W 875730-001

Xeon-P 8164 26c 150W 875729-001

Xeon-P 8153 16c 120W 875728-001

Xeon-G 6154 18c 200W 875727-001

Xeon-G 6146 12c 165W 875726-001

Xeon-G 6144 8c 150W 875725-001

Xeon-G 6136 12c 875724-001

Xeon-G 6134 8c 130W 875723-001

Xeon-G 6132 14c 133W 875722-001

Xeon-G 6128 6c 115W 875721-001

Xeon-G 6126 12c 125W 875720-001

Xeon-G 5122 4c 105W 875719-001

Xeon-G 51xx 14c 105W 875718-001

Xeon-G 51xx 12c 105W 875717-001

Xeon-S 41xx 12c 85W 875716-001

Xeon-S 41xx 4c 85W 875714-001

Xeon-S 41xx 10c 85W 875713-001

Xeon-S 41xx 8c 85W 875712-001

Xeon-S 41xx 8c 85W 875711-001

Xeon-B 31xx 8c 85W 875710-001

Xeon-B 31xx 6c 85W 875709-001

Xeon-G 6130 16c 2.1G 125W 874736-001

Xeon-G 6138 20c 2.0G 125W 874735-001

Xeon-G 6140 18c 2.3G 140W 874734-001

Xeon-G 6142 16c 2.6G 150W 874733-001

Xeon-G 6148 20c 2.4G 150W 874732-001

Xeon-G 6150 18c 2.7G 165W 874731-001

Xeon-G 6152 22c 2.1G 140W 874730-001

Xeon-P 8160 24C 2.1G 150W 874729-001

Xeon-P 8170 26c 2.1G 165W 874728-001

Xeon-P 8176 28c 2.1G 165W 874727-001

System components 15

Compute module optionsHewlett Packard Enterprise continually improves and changes product parts. For complete and currentsupported parts information, see the Hewlett Packard Enterprise PartSurfer website.

Item Description

1 M.2 SSD flash drive and adapter board spare parts

2 HPE Trusted Platform Module 2.0 spare part

3 HPE Smart Storage Battery spare part

4 Mezzanine option card (Type C) spare parts

5 SATA board spare part

6 Drive spare parts

• SFF SAS HDD spare parts• SFF SATA HDD spare parts• SFF SAS SSD spare parts• SFF SATA SSD spare parts• SFF NVMe SSD spare parts• Dual Flash Adapter and SFF SATA uFF SSD spare parts• M.2 flash drive spare parts

7 Mezzanine option card (Type D) spare part

8 Storage controller spare parts

For more information, see Removal and replacement procedures.

M.2 SSD adapter board spare partCustomer self repair: optional

16 Compute module options



M.2 SSD adapter board kit 873086-001

M.2 flash drive spare partsCustomer self repair: optional


480 GB SATA M.2 2280 RI DS 875836-001

150 GB SATA M.2 2280 RI DS 875835-001

120 GB 6G SATA RI 781565-001

340 GB SATA RI 781566-001

HPE Trusted Platform Module 2.0 spare partCustomer self repair on page 22: no


HPE Trusted Platform Module 2.0 Gen 10 kit, TAA 872159-001

HPE Smart Storage Battery spare partCustomer self repair: mandatory


HPE Smart Storage Battery with cable, 96W 871266-001

Mezzanine option spare partsCustomer self repair: mandatory


HPE Synergy 2820C 10Gb CNA 815670-001

HPE Synergy 3820C 10/20Gb CNA 782833-001

HPE Synergy 3830C 16G FC Host Bus Adapter 782829-001

HPE Synergy 480 AMD FirePro S7100X 849147-001*

HPE Synergy 480 NVIDIA Quadro M3000SE 869002-001*

HPE Synergy 480 NVIDIA Tesla M6 808409-001*

* This spare part number is for the graphics option card only. Spare part numbers for heatsink and adapterboard are shown in Mechanical components. You must order the thermal grease kit (PN 874039-001) withthe graphics option card spare part.

For more information, see Removal and replacement procedures.

M.2 flash drive spare parts 17

SATA board spare partCustomer self repair: optional


SATA board kit spare part 873085-001

HPE Synergy Internal SATA board spare partCustomer self repair: mandatory


HPE Synergy Internal SATA board 873085-001

Drive spare parts

SFF SAS HDD spare parts

Customer self repair: mandatory


600 GB SAS 15,000-rpm, SFF SC DS HDD 870794-001


600 GB SAS 15,000-rpm, SFF SC 512e DS HDD 870797-001

900 GB SAS 15,000-rpm, SFF SC 512e DS HDD 870798-001



1.2 TB SAS 10,000-rpm, SFF SC DS HDD 872737-001

1.8 TB SAS 10,000-rpm, SFF SC 512e DS HDD 872738-001

600 GB SAS 10,000-rpm, SFF SC HDD 781577-001

1.2 TB SAS 10,000-rpm, SFF SC HDD 781578-001



1.8 TB SAS 10,000-rpm, SFF SC 512e HDD 791055-001

1 TB SAS 7.2K SFF SC 512e DS HDD 765872-001

Table Continued

18 SATA board spare part


2 TB SAS 7.2K SFF SC 512e DS HDD 765873-001

1 TB SAS 7.2K SFF SC DS HDD 832984-001

HDD BLANK SFF 670033-001

SFF SATA HDD spare parts

Customer Self Repair: mandatory


1 TB SATA 7,200-rpm, SFF SC 512e DS HDD 765868-001

2 TB SATA 7,200-rpm, SFF SC 512e DS HDD 765869-001

1 TB SATA 7,200-rpm, SFF SC DS HDD 656108-001

SFF SAS SSD spare parts



3.2TB 12G, MU SC 872511-001

1.6TB 12G, MU SC 872509-001

800GB 12G, MU SC 872506-001

400GB 12G, MU SC 872505-001

3.84TB 12G, RI SC 872434-001

1.92TB 12G, RI SC 872433-001

960GB 12G, RI SC 872432-001

SFF SATA HDD spare parts 19

SFF SATA SSD spare parts



400 GB SATA, 6G, WI, SFF SC DS SSD 872512-001

800 GB SATA, 6G, WI, SFF SC DS SSD 872514-001

1.6 TB SATA,, 6G, WI, SFF SC DS SSD 872516-001

240 GB SATA, 6G, RI, SFF SC DS SSD 868924-001



1.92 TB SATA, 6G, RI, SFF SC DS SSD 868930-001

3.84 TB SATA, 6G, RI, SFF SC DS SSD 868932-001

480 GB SATA, 6G, MU, SFF SC DS SSD 872518-001

960 GB SATA, 6G, MU, SFF SC DS SSD 872520-001

1.92 TB SATA, 6G, MU, SFF SC DS SSD 872522-001

SFF NVMe SSD spare parts



400 GB NVMe x4 WI SFF SC SSD 765059-001

800 GB NVMe x4 WI SFF SCN SSD 765060-001

1.6 TB NVMe x4 WI SFF SCN SSD 765061-001

2 TB NVMe x4 WI SFF SCN SSD 765062-001

20 SFF SATA SSD spare parts

Dual Flash Adapter and SFF SATA uFF SSD spare parts



1.0 Dual flash adapter spare 830452-001

2.0 uFF SSD 120 GB 831995-001

3.0 uFF SSD 340 GB 830453-001

USB and microSD option spare partsCustomer self repair: mandatory


HPE Dual 8GB microSD EM USB device 799057-001

8-GB USB flash media key 743503-001

8-GB micro SDHC flash media card 738576-001

Storage controller spare partsCustomer self repair: mandatory


HPE Smart Array P204i-c Controller 836274-001

HPE Smart Array P416ie-m Controller 873947-001

HPE Smart Array P208i-c Controller 836276-001

HPE Synergy 3530C 16G FC HBA 782830-001

HPE Synergy 3830C 16G GC HBA 782829-001

HPE Synergy P552D x16 Smart Array Controller 836275-001

Dual Flash Adapter and SFF SATA uFF SSD spare parts 21

Customer self repairHewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimizerepair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosisperiod Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will shipthat part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterpriseto replace these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for customerself repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may ormay not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order tosatisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service providerreplace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.Same day or four-hour delivery may be offered at an additional charge where geography permits. Ifassistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will helpyou over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacementCSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it isrequired to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back toHewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective partmust be returned with the associated documentation in the provided shipping material. Failure to return thedefective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer selfrepair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrierto be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.For the North American program, go to the Hewlett Packard Enterprise CSR website.

Parts only warranty service

Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the termsof parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.

For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett PackardEnterprise to replace these parts, you will be charged for the travel and labor costs of this service.

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des piècesdéfectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires oumainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HewlettPackard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez àHewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre duservice vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont égalementconçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez àHewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selonle type de garantie applicable à votre produit.

22 Customer self repair

http://www.hpe.com/support/selfrepair

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au clientd'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exigeque le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par lamention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votresituation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jourmême ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centred’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documentsenvoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de luiretourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous neretournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûtsde remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des fraisd'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre MainteneurAgrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HewlettPackard Enterprise.

Service de garantie "pièces seules"

Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dansce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.

Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez àHewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du servicevous seront facturés.

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, iprodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparatidirettamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (oun centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile medianteun ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sonodue categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida lariparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per ilservizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componentiprogettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte delcliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da uncentro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giornolavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costosolo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro disupporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, HewlettPackard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa adHewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entroun determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deveessere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzionedel componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel casodi riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa esceglie il corriere/vettore da utilizzare.

Customer self repair 23



Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenzadi zona. Per il programma in Nord America fare riferimento al sito Web.

Servizio di garanzia per i soli componenti

La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente leparti di ricambio.

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione daparte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere lespese di spedizione e di manodopera per il servizio.

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeitenzu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HewlettPackard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass dasProdukt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise diesesBauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie denAustausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- undArbeitskosten für diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch fürCustomer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett PackardEnterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produktvorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um denGarantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard EnterpriseServicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.„Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einenAufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Centeranrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett PackardEnterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil anHewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil anHewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigenDokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie dasdefekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung undRücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sievon Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter.

Parts-only Warranty Service (Garantieservice ausschließlich für Teile)

Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stelltHewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.

Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austauschdieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskostenfür diesen Service berechnet.




Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puedereemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayorflexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase dediagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett PackardEnterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Loscomponentes CSR se clasifican en dos categorías:

• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a HewlettPackard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de losgastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes tambiénestán diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HewlettPackard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipode servicio de garantía correspondiente al producto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan serreparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone comocondición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichoscomponentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a sudestino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en elmismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro deasistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con elenvío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si loscomponentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los quesea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo detiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolversecon toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuosorequerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustitucionesque lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío ydevolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett PackardEnterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa paraNorteamérica, visite la página web de Hewlett Packard Enterprise CSR.

Servicio de garantía exclusivo de componentes

La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo decomponentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprisele facilitará los componentes de repuesto sin cargo adicional alguno.

Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes porparte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estoscomponentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dichoservicio.

Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor dereparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelengroter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett PackardEnterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kanworden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeksnaar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:



• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterpriseverzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon inrekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijnontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt dezeonderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijkvan het type garantieservice voor het product.

OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door deklant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partnerworden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met"Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op deeerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten wordenaangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett PackardEnterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. HewlettPackard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeelaan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett PackardEnterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode,gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet metde bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u hetdefecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kostenin rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voorhet vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programmavan Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprisewebsite.

Garantieservice "Parts Only"

Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloosvervangende onderdelen ter beschikking stellen.

Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett PackardEnterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten enarbeidsloon in rekening gebracht

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente(CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças comdefeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros daHewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a HewlettPackard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:

• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett PackardEnterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para oreparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, podehaver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado aoproduto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelocliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizadosubstitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.




Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após opedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode serfeita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnicoda Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterpriseespecifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvidaà Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito àHewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett PackardEnterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeitodeve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça,a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, aHewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina atransportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise,entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site daHewlett Packard Enterprise.

Serviço de garantia apenas para peças

A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece aspeças de reposição sem cobrar nenhuma taxa.

No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett PackardEnterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.








Removal and replacement proceduresRequired tools

You need T-15 and T-30 Torx screwdrivers for performing procedures listed in this document.

Safety considerationsBefore performing service procedures, review all the safety information.

Preventing electrostatic dischargeTo prevent damaging the system, be aware of the precautions you must follow when setting up the system orhandling parts. A discharge of static electricity from a finger or other conductor may damage system boards orother static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.• Place parts on a grounded surface before removing them from their containers.• Avoid touching pins, leads, or circuitry.• Always be properly grounded when touching a static-sensitive component or assembly.

Compute module warnings and cautions

WARNING:To reduce the risk of shock or injury from high-current electrical energy, do not remove the computemodule access panel, and then install the compute module into the frame.

WARNING:To reduce the risk of personal injury from hot surfaces, allow the drives and the internal systemcomponents to cool before touching them.

CAUTION:Do not operate the compute module with the access panel removed. Operating the compute module inthis manner results in improper airflow and improper cooling that can lead to thermal damage.

CAUTION:When performing non-hot-plug operations, you must power down the compute module and/or thesystem. However, it might be necessary to leave the compute module powered up when performingother operations, such as hot-plug installations or troubleshooting.

Symbols on equipmentThe following symbols may be placed on equipment to indicate the presence of potentially hazardousconditions.

32 Removal and replacement procedures

This symbol indicates the presence of hazardousenergy circuits or electric shock hazards. Refer allservicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shockhazards, do not open this enclosure. Refer allmaintenance, upgrades, and servicing toqualified personnel.

This symbol indicates the presence of electric shockhazards. The area contains no user or fieldserviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shockhazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates anetwork interface connection.

WARNING: To reduce the risk of electric shock, fire, ordamage to the equipment, do not plugtelephone or telecommunications connectorsinto this receptacle.

This symbol indicates the presence of a hot surfaceor hot component. If this surface is contacted, thepotential for injury exists.

WARNING: To reduce the risk of injury from a hotcomponent, allow the surface to cool beforetouching.

This symbol indicates that the component exceedsthe recommended weight for one individual to handlesafely.

WARNING: To reduce the risk of personal injury ordamage to the equipment, observe localoccupational health and safety requirementsand guidelines for manual material handling.

Removal and replacement procedures 33

These symbols, on power supplies or systems,indicate that the equipment is supplied by multiplesources of power.

WARNING: To reduce the risk of injury from electric shock,remove all power cords to disconnect powerfrom the system completely.

Compute module preparationTo service any internal compute module component:

Procedure

1. Power down the compute module.2. Remove the compute module

Powering down the compute module or a compute module with an expansionmodule

NOTE:

If your system includes both the compute module with an expansion module, note that the expansionmodule is powered down through the compute module.

IMPORTANT:When the compute module is in standby mode, auxiliary power is still being provided to the system.

IMPORTANT:Always attempt a graceful shutdown before forcing the shutdown of applications and the OS with a non-graceful shutdown.

To power down the compute module, use one of the following methods:

• To perform a graceful shutdown of applications and the OS when powering down the compute module tostandby mode, use one of the following methods:

◦ Press and release the Power On/Standby button.◦ Select the Momentary press power off selection in HPE OneView.◦ Select the Momentary press virtual power button selection in HPE iLO.

Always attempt a graceful shutdown first before forcing the compute module to power off.• If a graceful shutdown fails to power down the compute module to standby mode when an application or

OS stops responding, use one of the following methods to force a non-graceful shutdown of applicationsand the OS:

◦ Press and hold the Power On/Standby button for more than four seconds.◦ Select the Press and hold power off selection in HPE OneView.◦ Select the Press and hold virtual power button selection in HPE iLO.

Application data can be lost when performing a non-graceful shutdown of applications and the OS.

34 Compute module preparation

Before proceeding, verify that the compute module is in Standby mode by observing that the system powerLEDs is amber. If your system includes an expansion module, be sure it is in Standby mode with an ambersystem power LED as well.

Prerequisites

Before powering down the compute module for any upgrade or maintenance procedures, perform a backup ofcritical data and programs.

Removing the compute module

Prerequisites

CAUTION:

Before proceeding, verify that the compute module is in standby mode by observing that the systempower LED is amber, and verify that the UID LED is not flashing blue.

Procedure

1. Identify the proper compute module.2. Power down the compute module.3. Remove the compute module from the frame.

4. Place the compute module on a flat, level work surface.5. Install the compute module end cap when the compute module is outside of the frame.

To install the component, reverse the removal procedure steps.

WARNING:To reduce the risk of personal injury from hot surfaces, allow the drives and the internal systemcomponents to cool before touching them.

CAUTION:To prevent damage to electrical components, properly ground the compute module before beginningany installation procedure. Improper grounding can cause ESD.

Removing the compute module 35

Removing the compute module with the expansion module from the frame

Procedure

1. Power down the compute module.2. Unlock the latch, and slide the modules out of the frame.

CAUTION:

• To prevent damage to electrical components, properly ground the compute and expansionmodules before beginning any installation procedure. Improper grounding can cause ESD.

• The combined compute and expansion module assembly weighs up to 14.59 kg (32.16 lb). Usecaution when removing from the frame to avoid bodily injury and equipment damage.

3. Place modules on a flat, level surface.

To replace the component, reverse the removal procedures.

Installing the compute modulePrerequisites

Procedure

1. Verify that the device bay is configured for a half-height compute module. For more information, see thesetup and installation guide for the frame on the Hewlett Packard Enterprise website.

2. Remove the compute module end cap.

36 Removing the compute module with the expansion module from the frame

http://www.hpe.com/info/synergy-docs

3. Prepare the compute module for installation by opening the compute module handle

4. Install the compute module. Press the compute module handle near the release button to completely closethe handle.

5. Review the compute module front panel LEDs to determine the compute module status. For moreinformation on the compute module LEDs, see "Component identification."

To remove the component, reverse the installation procedure.

CAUTION:

Before removing the compute module, be sure to verify that the compute module is in standby mode byobserving that the system power LED is amber. Also, verify that the UID LED is not flashing blue.


Installing the compute module with the expansion moduleinto the frameProcedure

1. Complete compute module setup tasks as described in the compute module user guide.2. Remove the end caps from the compute and expansion modules.

CAUTION:

To prevent damage to electrical components, properly ground the compute and expansion modulesbefore beginning any installation procedure. Improper grounding can cause ESD.

3. Slide the compute and expansion modules into the double-wide frame, and lock the latch.

Removing and replacing an access panelProcedure

1. Power down the compute module.2. Remove the compute module.3. Press the access panel release button.

38 Installing the compute module with the expansion module into the frame

4. Slide the access panel towards the rear of the compute module, and then lift to remove the panel.

To replace the component:

1. Place the access panel on top of the compute module.2. Slide the access panel rearward until it clicks into place.

Removing and replacing a drive blankRemove the component as indicated.

CAUTION:To prevent improper cooling and thermal damage, do not operate the compute module unless all baysare populated with either a component or a blank.

To replace the blank, slide the blank into the bay until it locks into place.

Removing and replacing a drive blank 39

Removing and replacing a driveProcedure

1. Determine the status of the drive from the drive LED definitions.2. Back up all data on the drive.3. Remove the drive.

To replace the drive, slide the drive into the bay until it is fully seated, and then close the latch handle to lockthe drive in the bay.

Removing and replacing an SFF flash adapterProcedure

1. Power down the compute module.

CAUTION:

Removing the SFF Flash Adapter will remove two uFF drives and might cause one or more logicaldrives to fail.

2. Slide the adapter ejection handle release latch up. The handle will eject from the adapter.3. Pull the adapter handle to remove the SFF flash adapter.

To replace the component, reverse the removal procedure.

40 Removing and replacing a drive

Removing and replacing a compute module end capProcedure

1. After powering down and removing the compute module from the frame, place the compute module on aflat, level work surface.

2. Remove the compute module end cap.


Removing and replacing the front panel/drive cage assemblyProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove all drives.6. Remove the front panel/drive cage assembly.

Removing and replacing a compute module end cap 41


Removing and replacing a mezzanine option cardProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove the mezzanine option card.

42 Removing and replacing a mezzanine option card

NOTE:

If you are installing a Type C mezzanine option card into mezzanine slot 2 of the compute moduleand the heatsink has an airflow baffle installed on it, then remove it. If the heatsink does not have anairflow baffle, then mezzanine 2 cannot be used. If a Type C mezzanine option card is not inmezzanine slot 2, leave the airflow baffle attached to the heatsink.


Removing and replacing the graphics mezzanine assemblyfor the HPE Synergy 480Procedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove the expansion module graphics mezzanine assembly.

Removing and replacing the graphics mezzanine assembly for the HPE Synergy 480 43

6. If replacing the mezzanine support bracket, remove it.


Removing and replacing a driveProcedure

1. Determine the status of the drive from the drive LED definitions.2. Back up all data on the drive.3. Remove the drive.

44 Removing and replacing a drive

To replace the drive, slide the drive into the bay until it is fully seated, and then close the latch handle to lockthe drive in the bay.

Removing and replacing a heatsink blankProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove the heatsink blank. Retain the heatsink blank for future use.


Removing and replacing DIMM bafflesProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove one or more DIMM baffles.

Removing and replacing a heatsink blank 45

6. If the Smart Storage Battery is installed, remove it from the DIMM baffle.


IMPORTANT:

Be sure to install the Smart Storage Battery in the same baffle from which it was removed whenreplacing it.

Removing and replacing DIMMsProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove all DIMM baffles.

IMPORTANT:Flip the DIMM baffle on top of the heatsink, and leave the Smart Storage Battery installed and on thebaffle when accessing the right DIMM baffle.

See "DIMM slot locations" to identify DIMMs installed in the compute module.6. Remove the DIMM.

46 Removing and replacing DIMMs

To replace the component, reverse the removal procedure. Use HPE UEFI System Utilities to configure thememory mode.

CAUTION:

• To prevent improper cooling and thermal damage, always install DIMMs of the same height in thecompute module.

• This compute module does not support mixing standard and nonstandard height DIMMs.

Removing and replacing the HPE Smart Storage BatteryProcedure

1. Power down the compute module.2. Remove the compute module.3. Remove the access panel.4. Place the compute module on a flat, level work surface.5. Unplug the battery cable from the system board.6. Remove all DIMM baffles, and disconnect the battery from the system board.7. Remove the HPE Smart Storage Battery.

Removing and replacing the HPE Smart Storage Battery 47


Removing and replacing a storage controllerProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove all drives from the drive cage.6. Remove the front panel/drive cage assembly.7. Remove the storage controller.


48 Removing and replacing a storage controller

Removing and replacing a processor heatsinkProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove all DIMM baffles.6. Remove the heatsink blank/cover.


1. Remove the thermal interface protective cover from the heatsink.

CAUTION:To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsinkscrews.

2. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly.

Removing and replacing a processor heatsink 49

3. Install all DIMM baffles.4. Install the access panel.5. Install the compute module.

Removing and replacing a processorWARNING:To reduce the risk of personal injury from hot surfaces, allow the drives and the internal systemcomponents to cool before touching them.

CAUTION:To prevent possible compute module malfunction, do not mix processors of different speeds or cachesizes. Refer to the label on the processor heatsink for a description of the processor.

CAUTION:To prevent possible compute module overheating, always populate each processor socket with aprocessor socket cover and a heatsink blank or a processor and a heatsink.

CAUTION:To prevent damage to electrical components, properly ground the compute module before beginningany installation procedure. Improper grounding can cause ESD.

IMPORTANT:Always populate processor socket 1. If processor socket 1 is empty, the compute module does notpower up.

For any memory configuration and processor model, the memory speed will run at 2133MHz. For moreinformation, see the HPE Synergy compute module User Guide on the Hewlett Packard Enterprise website.For more information about compute module memory, see the Hewlett Packard Enterprise website.

Procedure

1. Update the system ROM.

50 Removing and replacing a processor


http://www.hpe.com/info/memory

Locate and download the latest ROM version from the Hewlett Packard Enterprise Support Centerwebsite. To update the system ROM, follow the instructions on the website.

2. Power down the compute module.3. Remove the compute module.4. Place the compute module on a flat, level work surface.5. Remove the access panel.6. Remove all DIMM baffles.7. Remove the processor heatsink.8. Open each of the processor locking levers in the order indicated, and then open the processor retaining

bracket.

9. Remove the processor from the processor retaining bracket.

CAUTION:To avoid damage to the processor, do not touch the bottom of the processor, especially the contactarea.



http://www.hpe.com/support/hpesc


CAUTION:To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsinkscrews.

1. Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visuallyinspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEMBOARD ARE VERY FRAGILE AND EASILY DAMAGED.

CAUTION:THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoiddamage to the system board, do not touch the processor or the processor socket contacts.

2. Close the processor retaining bracket. When the processor is installed properly inside the processorretaining bracket, the processor retaining bracket clears the flange on the front of the socket.

CAUTION:Do not press down on the processor. Pressing down on the processor might damage the processorsocket and the system board. Press only in the area indicated on the processor retaining bracket.

3. Press and hold the processor retaining bracket in place, and then close each processor locking lever.Press only in the area indicated on the processor retaining bracket.


4. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly.

5. Install DIMM baffles.6. Install the access panel.7. Install the compute module.

Removing and replacing the drive backplaneProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove all drives.6. Remove all drive blanks.

Removing and replacing the drive backplane 53

CAUTION:Remove all drives and drive blanks before removing the drive backplane.

7. Disconnect the premium backplane cable.8. Remove the front panel/drive cage assembly.9. Remove the drive backplane from the front panel/drive cage assembly.

CAUTION:

Be sure to orient the drive backplane connectors so that they are facing the drive slots to avoiddamaging the connector housing component.


Removing and replacing the internal SATA boardProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove all drives.6. Remove all drive blanks.

CAUTION:Remove all drives and drive blanks before removing the drive backplane.

7. Remove the front panel/drive cage assembly.8. Remove the Internal SATA board.

54 Removing and replacing the internal SATA board


Removing and replacing the system batteryIf the compute module no longer automatically displays the correct date and time, then replace the batterythat provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING:The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkalinebattery pack. If the battery pack is not properly handled, a risk of fire and burns exists. To reduce the riskof personal injury:

• Do not attempt to recharge the battery.• Do not expose the battery to temperatures higher than 60°C (140°F).• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.• Replace only with the spare designated for this product.

Procedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove the front panel/drive cage assembly.6. Locate the battery on the system board.7. Remove the battery.

Removing and replacing the system battery 55

IMPORTANT:Replacing the system board battery resets the system ROM to its default configuration. Afterreplacing the battery, use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities toreconfigure the system.


For more information about battery replacement or proper disposal, contact an authorized reseller or anauthorized service provider.

Removing and replacing the mezzanine assemblyProcedure

1. Remove the compute module.2. Place the compute module on a flat, level work surface.3. Remove the access panel.4. Remove all mezzanine option cards.5. Remove the mezzanine assembly.

56 Removing and replacing the mezzanine assembly


1. Align and install the mezzanine assembly on the system board.

2. Install the access panel.3. Install the compute module.

Removing and replacing the system boardProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove all drives.6. Remove all drive blanks.7. Remove the front panel/drive cage assembly.

Removing and replacing the system board 57

8. Remove the internal USB drive, if installed. To locate the internal USB connector, see "System boardcomponents."

9. Remove the microSD card, if installed. To locate the microSD card, see "System board components."10. Remove all DIMM baffles.11. Remove all DIMMs.12. Remove all mezzanine option cards.13. Remove the processor heatsink assembly, and place it on a flat, level surface.14. Disassemble the heatsink blank, and then use the dust cap to cover the CPU socket on the system

board.15. Remove the mezzanine frame.16. Remove the system board from the base pan:

a. Grasp the system board handle at the front.b. Slide it rearward to just beyond the pan arrow marking.

IMPORTANT:

Be sure to observe the base pan arrow markings when removing the system board. After thesystem board is slid toward the rear past the pan arrow markings, you can then lift the entireboard out of the pan.

c. Grasp the system board with one hand on the system board handle and other on the system boardrear side.

d. Lift the system board out away from the pan.17. Install the processor socket protective cover in each processor socket on the damaged system board.

CAUTION:When removing a system board, always install all processor socket covers to prevent damage tothe processor sockets and system board.

To replace the system board, reverse the removal procedure. To do so, first, angle and then align the frontedge of the replacement system board with the arrow markings in the pan.


IMPORTANT:

Before attaching the graphics expansion module, set system maintenance switch 9 on the computemodule to the On position. Failure to do so results in an HPE OneView detection failure, and theexpansion module will be inoperable.

Table 1: System maintenance switch

Position Default Function

S9 N/A Off = No expansion module attached

On = Expansion module attached

NOTE:

Be sure to remove the heatsink dust cover from the new system board, and install it onto the replacedsystem board.

After you replace the system board, you must re-enter the compute module serial number and the product ID:

1. During the compute module startup sequence, press F9 to access UEFI System Utilities.2. Select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options >

Advanced System ROM Options > Serial Number, and then press Enter.3. Enter the serial number, and press Enter.

The following message appears:

The serial number should only be modified by qualified service personnel. Thisvalue should always match the serial number located on the chassis.

4. To clear the warning, press Enter.5. Enter the serial number, and press Enter.6. Select Product ID.

The following warning appears:

Warning: The Product ID should ONLY be modified by qualified servicepersonnel. This value should always match the Product ID located on thechassis.

7. Enter the product ID, and press Enter.8. To confirm exiting System Utilities, press F10.9. The compute module automatically reboots.

Removing and replacing the graphics mezzanine adapterboardProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove the graphics mezzanine assembly.6. Remove two screws.

Removing and replacing the graphics mezzanine adapter board 59

7. Rotate heatsink with graphics board and remove from connector.


Removing and replacing the graphics mezzanine heatsinkfrom the graphics boardProcedure

1. Power down the compute module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove the graphics mezzanine assembly.6. Remove the graphics mezzanine adapter board.

60 Removing and replacing the graphics mezzanine heatsink from the graphics board

7. Remove the heatsink from the graphics card by loosening the four screws and carefully separating theheatsink from the graphics card with a twist and lift motion. To ensure the correct orientation whenreinstalling the heatsink, make note of the orientation of the heatsink on the card.

NOTE:

Your heatsink, graphics card, and backing plate may differ.

8. Clean off any thermal grease remaining on the GPU (on the graphics card) using an alcohol wipe or aclean dry wipe. If using alcohol, allow the alcohol to evaporate before continuing.

IMPORTANT:

Do not remove the white thermal putty from the bottom of the heatsink. The thermal putty locationsare shown in the following image. The thermal putty on your graphics card may look different.


1. Squeeze one half (0.125 ml) of the contents of the 0.25 ml syringe onto the top of the graphics card in thepattern indicated in the following image. The GPU on your graphics card may look different.


NOTE:

• Heatsink spare parts include pre-applied thermal grease. For graphics card spare parts, order thethermal grease kit as well. For more information, see mechanical component listing.

• Do not remove the white thermal putty from the bottom of the heatsink. The thermal puttylocations are shown in the following image. The thermal putty on your graphics card may lookdifferent.

2. Reinstall the heatsink to the graphics card.3. Replace the graphics mezzanine adapter board.4. Replace the graphics mezzanine assembly.5. Install the access panel.6. Install the compute module.

Removing and replacing a Multi-MXM graphics expansionmoduleProcedure

1. Power down the compute module with the expansion module.2. Remove the compute module with the expansion module from the frame.3. Place the compute module with the expansion module on a flat, level surface.4. Remove the access panel from the expansion module.5. Remove the side screws.

62 Removing and replacing a Multi-MXM graphics expansion module

6. If required, remove mezzanine cards 4 and 5, unscrew the four mezzanine assembly screws, and thenremove the assembly.

7. Lift and unlock the ejector handle.


8. Slide the Multi-MXM graphics expansion module toward the rear, and lift the module as though you areremoving the access panel.

To replace the Multi-MXM graphics expansion module, reverse the above procedure.

Removing and replacing the Multi-MXM graphics mezzanineassemblyProcedure

1. Power down the compute module with the expansion module.2. Remove the compute module.3. Place the compute module on a flat, level work surface.4. Remove the access panel.5. Remove the mezzanine assembly.

64 Removing and replacing the Multi-MXM graphics mezzanine assembly

6. Replace the access panel.

To install the component, reverse the removal procedure.

Removing and replacing the Multi-MXM mezzanine pass-thruboardProcedure

1. Power down the compute and expansion modules.2. Remove the access panel.3. Remove the Multi-MXM graphics expansion module from the compute module.4. Locate the mezzanine slots inside the compute module.5. Loosen the screws on the mezzanine pass-thru board in mezzanine slot 1 of the compute module, and

then remove the mezzanine board in mezzanine slot 1.

6. Unscrew the four mezzanine pass-thru screws into the mezzanine card in mezzanine slot 2, and thenremove the mezzanine pass-thru card in mezzanine slot 2.

Removing and replacing the Multi-MXM mezzanine pass-thru board 65

To install the mezzanine pass-thru boards:

1. Locate the mezzanine slots inside the compute module.2. Ensure that the mezzanine support bracket is installed.

3. Install the mezzanine pass-thru board in mezzanine slot 2 of the compute module, and then tighten thefour screws.


4. Install the mezzanine pass-thru board in mezzanine slot 1, and then tighten the four screws.

Removing and replacing the Multi-MXM option cardProcedure

1. Power down the compute module with the expansion module.2. Remove the compute module with the expansion module.3. Place the compute module with the expansion module on a flat, level surface.4. Remove the access panel.5. Remove the two screws on each side of the option card, flip up the option card, and pull it out.

Removing and replacing the Multi-MXM option card 67

NOTE:

For option card slot details, see Multi-MXM graphics expansion module option card slots.


1. Install each of the two option cards in next available slots. Slot numbering is labeled beneath the airflowcontrol baffle.

Before you install the option cards, review the following:

• Install the Multi-MXM option cards in pairs, starting from the front of the expander. When installing apair, be sure to remove the airflow control baffle.

• Install the lower Multi-MXM option card first, and then the upper Multi-MXM option card in each pairslot.

• Use only specified Multi-MXM option cards. Refer to the QuickSpecs for more information.• Do not mix Multi-MXM option card models.• The maximum power allowed in each graphics slot is listed on the riser card. Ensure the graphics card

that you are installing does not exceed this maximum power rating.


• Be sure that all empty slots are properly covered with an airflow control baffle.• Multi-MXM slots 6 and 7 are always shipped from the factory preloaded.

NOTE:

If you are installing a new option card, you may need to remove the next available airflow controlbaffle.

2. Install the access panel.3. Install the compute module with the expansion module into the frame.4. Restart the compute module, and then verify that the installed card appears on the HPE iLO System

Information and Device Inventory screen.

Removing and replacing the PCIe graphics expansionmoduleProcedure

1. Power down the compute module with the expansion module.2. Remove the compute module with the expansion module from the frame.3. Place the compute module with the expansion module on a flat, level surface.4. Remove the access panel from the expansion module.5. Remove the two side screws and front panel.

Removing and replacing the PCIe graphics expansion module 69

6. Unplug the power cables from the graphics cards, and remove the PCIe riser cages.7. Loosen the captive thumbscrews from the expansion module PCA, and then lift up the PCA rear where the

bracket is marked, Pull to Release.

8. Slide the expansion module toward the rear, and then lift it off from the compute module.


To install the PCIe graphics expansion module:

1. If required, loosen the three captive thumbscrews from the PCIe graphics expansion module PCA. Theboard lifts upward so that it can be assembled to the compute module.

2. Align the back of the expansion module with the compute module. Observe where side notches at therear of the modules should line up.


3. Set the expansion module down on top of the compute module4. Slide the PCIe graphics expansion module toward the front of the compute module.

5. Install the PCA by pressing down on the PRESS HERE TO INSTALL label at the PCA rear to connectthe expansion module to the compute module, and then tighten the three captive thumbscrews on thePCIe graphics expansion module PCA.


6. Install the PCIe card cage into the expansion module.

WARNING:

Be sure both PCIe card cages are replaced before operating the expansion module to preventthermal imbalance or equipment failure.

7. Install the two screws at the front of the chassis to secure the expansion module to the compute module.


8. Install the PCIe graphics expansion module front panel.

9. Install the access panel.10. Install the compute module with the expansion module back into the frame.

Removing and replacing PCIe card cagesProcedure

1. Power down the compute module with the expansion module.2. Remove the compute module with the expansion module from the frame.3. Place the compute module with the expansion module on a flat, level surface.4. Remove the access panel from the expansion module.5. Remove the compute module front panel if you are removing the front PCIe card cage.6. Remove the front panel.

74 Removing and replacing PCIe card cages

7. Disconnect the power cables from the graphics card.

8. Loosen the two thumbscrews, and then lift the PCIe card cage out of the module.

To install the components, reverse the removal procedures.


Removing or replacing a PCIe card or fillerProcedure

1. Power down the compute module with the expansion module.2. Remove the compute module with the expansion module from the frame.3. Place the compute module with the expansion module on a flat, level surface.4. Remove the access panel from the expansion module.5. Remove PCIe card cages.6. Remove the PCA retainer.7. Remove the PCA retainer screws, and lift the PCIe card or filler out of the cage, and remove it from the

PCIe cage.

WARNING:

PCIe cages must contain either a graphics card or a filler to prevent overheating.

To install the component:

1. Locate an HPE-supported PCIe card. If the PCIe graphics board has an extender, remove it beforeinstalling it into the PCIe card cage.

2. Push the PCIe graphics card into the PCIe card cage, and then install the board retainer screws and thePCIe retainer.

3. Install the PCIe card cage into the module, press down on the PRESS HERE label, and tighten the twothumbscrews.

76 Removing or replacing a PCIe card or filler

WARNING:

The PCIe card cage must contain either a graphics card or a filler to prevent overheating.

IMPORTANT:

• A PCIe graphics card must be installed in slot 4 (rear) at all times.• Make sure a filler is installed in any empty cage.• Both PCIe card cages must be installed in the expansion module.• Use only supported PCIe graphics cards. Refer to the QuickSpecs for more information.• Do not mix PCIe graphics card models. All installed cards must be the same.

NOTE:

If applicable, install the expansion module on the compute module before installing PCIe card cages.

4. Reinstall the front panel, if required.5. Reinstall the access panel.

HPE Trusted Platform Module 2.0 Gen10 OptionThe HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part.

CAUTION:If the TPM is removed from the original compute module and powered up on a different computemodule, data stored in the TPM including keys will be erased.

If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact a HewlettPackard Enterprise authorized service provider for a replacement system board and TPM board.

Dual 8Gb microSD Enterprise Midline USB deviceThis compute module supports the installation of the Dual 8Gb microSD Enterprise Midline USB device on thecompute module internal USB connector.

HPE Trusted Platform Module 2.0 Gen10 Option 77

This USB storage device contains a dual-microSD card module that supports up to two SD, SDHC, or SDXCstorage cards providing data redundancy through a mirrored RAID-1 configuration. This USB storage deviceconnects to an internal USB connector and is configured upon boot.

To locate the internal USB connector, see "System board components." For more information, see the Dual8Gb microSD EM USB storage device documentation on the Hewlett Packard Enterprise website.


http://www.hpe.com/support/8GBDualMicrosd_ug_en

Documentation and troubleshooting resourcesfor HPE Synergy

HPE Synergy documentationThe Hewlett Packard Enterprise Information Library (www.hpe.com/info/synergy-docs) is a task-basedrepository. It includes installation instructions, user guides, maintenance and service guides, best practices,and links to additional resources. Use this website to obtain the latest documentation, including:

• Learning about HPE Synergy technology• Installing and cabling HPE Synergy• Updating the HPE Synergy components• Using and managing HPE Synergy• Troubleshooting HPE Synergy

HPE Synergy Configuration and Compatibility GuideThe HPE Synergy Configuration and Compatibility Guide is in the Hewlett Packard Enterprise InformationLibrary (www.hpe.com/info/synergy-docs). It provides an overview of HPE Synergy management and fabricarchitecture, detailed hardware component identification and configuration, and cabling examples.

HPE Synergy Frame Link Module User GuideThe HPE Synergy Frame Link Module User Guide is in the Hewlett Packard Enterprise Information Library(www.hpe.com/info/synergy-docs). It outlines frame link module management, configuration, and security.

HPE OneView User Guide for HPE SynergyThe HPE OneView User Guide for HPE Synergy is in the Hewlett Packard Enterprise Information Library(www.hpe.com/info/synergy-docs). It describes resource features, planning tasks, configuration quick starttasks, navigational tools for the graphical user interface, and more support and reference information for HPEOneView.

HPE OneView Global DashboardThe HPE OneView Global Dashboard provides a unified view of health, alerting, and key resources managedby HPE OneView across multiple platforms and data center sites. The HPE OneView Global Dashboard UserGuide is in the Hewlett Packard Enterprise Information Library (www.hpe.com/info/synergy-docs). Itprovides instructions for installing, configuring, navigating, and troubleshooting the HPE OneView GlobalDashboard.

HPE Synergy Image Streamer User GuideThe HPE Synergy Image Streamer User Guide is in the Hewlett Packard Enterprise Information Library(www.hpe.com/info/synergy-docs). It describes the OS deployment process using Image Streamer,features of Image Streamer, and purpose and life cycle of Image Streamer artifacts. It also includesauthentication, authorization, and troubleshooting information for Image Streamer.

Documentation and troubleshooting resources for HPE Synergy 79






https://www.hpe.com/info/synergy-docs

HPE Synergy Image Streamer GitHubThe HPE Synergy Image Streamer GitHub repository (github.com/HewlettPackard) contains sampleartifacts and documentation on how to use the sample artifacts. It also contains technical white papersexplaining deployment steps that can be performed using Image Streamer.

HPE Synergy Software Overview GuideThe HPE Synergy Software Overview Guide is in the Hewlett Packard Enterprise Information Library(www.hpe.com/info/synergy-docs). It provides detailed references and overviews of the various softwareand configuration utilities to support HPE Synergy. The guide is task-based and covers the documentationand resources for all supported software and configuration utilities available for:

• HPE Synergy setup and configuration• OS deployment• Firmware updates• Troubleshooting• Remote support

HPE Synergy Firmware Update OverviewThe HPE Synergy Firmware Update Overview is in the Hewlett Packard Enterprise Information Library(www.hpe.com/info/synergy-docs). It provides information on how to update the firmware for HPE Synergy.

Best Practices for HPE Synergy Firmware and Driver UpdatesThe Best Practices for HPE Synergy Firmware and Driver Updates is in the Hewlett Packard EnterpriseInformation Library (www.hpe.com/info/synergy-docs). It provides information on recommended bestpractices to update firmware and drivers through HPE Synergy Composer, which is powered by HPEOneView.

HPE OneView Support Matrix for HPE SynergyThe HPE OneView Support Matrix for HPE Synergy is in the Hewlett Packard Enterprise Information Library(www.hpe.com/info/synergy-docs). It maintains the latest software and firmware requirements, supportedhardware, and configuration maximums for HPE OneView.

HPE Synergy Image Streamer Support MatrixThe HPE Synergy Image Streamer Support Matrix is in the Hewlett Packard Enterprise Information Library(www.hpe.com/info/synergy-docs). It maintains the latest software and firmware requirements, supportedhardware, and configuration maximums for HPE Synergy Image Streamer.

HPE Synergy GlossaryThe HPE Synergy Glossary, in the Hewlett Packard Enterprise Information Library (www.hpe.com/info/synergy-docs), defines common terminology associated with HPE Synergy.

HPE Synergy troubleshooting resourcesHPE Synergy troubleshooting resources are available within HPE OneView and in the Hewlett PackardEnterprise Information Library (www.hpe.com/info/synergy-docs).

80 HPE Synergy Image Streamer GitHub

https://github.com/HewlettPackard/









Troubleshooting within HPE OneViewHPE OneView graphical user interface includes alert notifications and options for troubleshooting within HPEOneView. The UI provides multiple views of HPE Synergy components, including colored icons to indicateresource status and potential problem resolution in messages.

You can also use the Enclosure view and Map view to quickly see the status of all discovered HPE Synergyhardware.

HPE Synergy Troubleshooting GuideThe HPE Synergy Troubleshooting Guide is in the Hewlett Packard Enterprise Information Library(www.hpe.com/info/synergy-docs). It provides information for resolving common problems and courses ofaction for fault isolation and identification, issue resolution, and maintenance for both HPE Synergy hardwareand software components.

Error Message Guide for HPE ProLiant Gen10 servers and HPE SynergyThe Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy is in the Hewlett PackardEnterprise Information Library (www.hpe.com/info/synergy-docs). It provides information for resolvingcommon problems associated with specific error messages received for both HPE Synergy hardware andsoftware components.

HPE OneView Help, HPE OneView REST API Scripting Help, and HPE OneViewAPI Reference

The HPE OneView Help, the HPE OneView REST API Scripting Help, and the HPE OneView API Referenceare readily accessible, embedded online help available within the HPE OneView user interface. These helpfiles include “Learn more” links to common issues, as well as procedures and examples to troubleshootissues within HPE Synergy.

The help files are also available in the Hewlett Packard Enterprise Information Library (www.hpe.com/info/synergy-docs).

HPE Synergy QuickSpecsHPE Synergy has system specifications as well as individual product and component specifications. Forcomplete specification information, see the HPE Synergy and individual HPE Synergy product QuickSpecs onthe Hewlett Packard Enterprise website (www.hpe.com/info/qs).

Troubleshooting within HPE OneView 81





http://www.hpe.com/info/qs

HPE Synergy document overview(documentation map)

www.hpe.com/info/synergy-docs

Planning

• HPE Synergy 12000 Frame Site PlanningGuide

• HPE Synergy Configuration andCompatibility Guide

• HPE OneView Support Matrix for HPESynergy

• HPE Synergy Image Streamer SupportMatrix

• Setup Overview for HPE Synergy• HPE Synergy Software Overview Guide

Installing hardware

• HPE Synergy Start Here Poster (includedwith frame)

• HPE Synergy 12000 Frame Setup andInstallation Guide

• Rack Rails Installation Instructions for theHPE Synergy 12000 Frame (included withframe)

• HPE Synergy 12000 Frame Rack Template(included with frame)

• Hood labels• User guides• HPE Synergy Cabling Interactive Guide• HPE OneView Help for HPE Synergy —

Hardware setup

Configuring for managing and monitoring

• HPE OneView Help for HPE Synergy• HPE OneView User Guide for HPE Synergy• HPE OneView API Reference for HPE

Synergy• HPE OneView REST API Scripting Help for

HPE Synergy• User Guides

Managing

• HPE OneView User Guide for HPE Synergy• HPE Synergy Image Streamer Help• HPE Synergy Image Streamer User Guide• HPE Synergy Image Streamer API Reference• HPE Synergy Image Streamer deployment workflow• HPE Synergy Frame Link Module User Guide

Monitoring

• HPE OneView User Guide for HPE Synergy• HPE OneView Global Dashboard User Guide

Maintaining

• Product maintenance and service guides• Best Practices for HPE Synergy Firmware and Driver

Updates• HPE OneView Help for HPE Synergy• HPE OneView User Guide for HPE Synergy• HPE Synergy Appliances Maintenance and Service

Guide for HPE Synergy Composer and HPE SynergyImage Streamer

Troubleshooting

• HPE OneView alert details• HPE Synergy Troubleshooting Guide• Error Message Guide for HPE ProLiant Gen10 servers

and HPE Synergy• Integrated Management Log Messages and

Troubleshooting Guide for HPE ProLiant Gen10 andHPE Synergy

• HPE OneView API Reference for HPE Synergy• HPE Synergy Image Streamer API Reference

82 HPE Synergy document overview (documentation map)


Expansion module not operationalSymptom

• Compute module LED is illuminated amber.• Expansion module LED illuminated amber.• Compute module will not power on.• iLO Integrated Management Log may report Power On Denied to mezzanine slot read error.

Cause

The maintenance switch is not properly set.

Action

• Set system maintenance switch 9 on the compute module in the on position.

Table 2: System maintenance switch


S9 N/A Off = No expansion module attached

On = Expansion module is attached

Expansion module not operational 83

Component identificationFront panel LEDs and buttons

Item Description Status

1 UID LED Solid blue = Activated

Flashing blue (1 Hz/cycle per sec) = Remotemanagement or firmware upgrade in progress

Off = Deactivated

2 Health status LED Solid green = Normal

Flashing green (1 Hz/cycle per sec) = iLO is rebooting

Flashing amber = System degraded

Flashing red (1 Hz/cycle per sec) = System critical

3 Mezzanine NIC status LED Solid green= Link on any Mezzanine NIC

Flashing green= Activity on any Mezzanine NIC

Off = No link or activity on any Mezzanine NIC

4 Power On/Standby button and systempower LED

Solid green = System on

Flashing green (1 Hz/cycle per sec) = Performing poweron sequence

Solid amber = System in standby

Off = No power present*

*If all other LEDs are off, then no power is present to the compute module. If the health LED is flashing greenwhile the system power LED is off indicates that the Power On/Standby button service is initializing or that an

84 Component identification

iLO reboot is in progress.*Facility power is not present, power cord is not attached, no power supplies areinstalled, power supply failure has occurred, or the power button cable is disconnected.

Front panel components

Item Description

1 Drive bay 1*

2 Drive bay 2*

3 External USB iLO Service Port (169.254.1.2) - located behind the Serial label pull tab

4 External USB 3.0 connector (located behind the Serial label pull tab)

5 Compute module handle release latch

6 Compute module handle

*If uFF drives (the SFF Flash Storage Adapter) are installed in the drive bays, the drive bay numbering isdifferent. For more information, see Drive numbering

Serial label pull tab informationThe serial label pull tab is located on the front panel of the compute module. To locate the serial label pull tab,see Front panel components. The serial label pull tab provides the following information:

• Product serial number• HPE iLO information• QR code that points to mobile-friendly documentation

Compute and expansion module front panel LEDs andbuttons

The HPE Synergy 480 compute module and expansion module is installed as one single unit and compriseseither the Multi-MXM or PCIe expansion module. The compute module includes LEDs apart from itsassociated expansion module. While operating the unit, be sure to observe front panel LEDs for both thecompute and expansion module to determine its operational status.

Front panel components 85

For more information about component and LED identification for HPE Synergy components, see the HPESynergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise InformationLibrary .

Compute module LEDs


1 UID LED Solid blue = Activated

Flashing blue (1 Hz/cycle per sec) = Remotemanagement or firmware upgrade in progress

Off = Deactivated

2 Health status LED Solid green = Normal

Flashing green (1 Hz/cycle per sec) = iLO is rebooting

Flashing amber = System degraded

Flashing red (1 Hz/cycle per sec) = System critical

3 Mezzanine NIC status LED Solid green= Link on any Mezzanine NIC

Flashing green= Activity on any Mezzanine NIC

Off = No link or activity on any Mezzanine NIC

4 Power On/Standby button and systempower LED

Solid green = System on

Flashing green (1 Hz/cycle per sec) = Performing poweron sequence

Solid amber = System in standby

Off = No power present*

*If all other LEDs are off, then no power is present to the compute module. If the health LED is flashing greenwhile the system power LED is off indicates that the Power On/Standby button service is initializing or that aniLO reboot is in progress.*Facility power is not present, power cord is not attached, no power supplies areinstalled, power supply failure has occurred, or the power button cable is disconnected.

86 Compute module LEDs



Multi-MXM graphics expansion module front panel LEDs and components

Multi-MXM graphics expansion module front panel and LED

Description Status

Status LED Solid Green = System on

Amber = System in Standby

Off = Power off

Multi-MXM graphics expansion module front panel LED power fault codesSee the HPE Synergy 480 Gen10 Compute Module User Guide for more information on power fault codes.

Multi-MXM graphics expansion module option card slots

Multi-MXM graphics expansion module front panel LEDs and components 87

1 Multi-MXM option card slot 6






7 Mezzanine slot 4

8 Mezzanine slot 5

PCIe graphics expansion modulefront panel LEDs and components

PCIe graphics expansion module front panel and LED

Description Status

Status LED Solid Green = Switch power is on

Amber = Standby power is on

Off = Power off

PCIe graphics expansion module front panel LED power fault codes

See the HPE Synergy 480 Gen10 Compute Module User Guide for more information on power fault codes.

88 PCIe graphics expansion modulefront panel LEDs and components

PCIe graphics expansion module option card slots

1 PCIe card cage slot 5

2 PCIe card cage slot 4

Drive numberingDepending on the configuration, this compute module can support hard drives, SSDs, NVMe drives, and uFFdrives (supported in dual SFF flash adapters) in the drive bays. Depending on the device installed, the baynumber might be different.

Item Hard drive/SSD baynumbering

uFF drive baynumbering

NVMe drive baynumbering

1 1 1 and 101 1

2 2 2 and 102 2

PCIe graphics expansion module option card slots 89

Hot-plug drive LED definitions

Item LED Status Definition

1 Locate Solid blue The drive is being identified by a host application.

Flashing blue The drive carrier firmware is being updated or requires an update.

2 Activityring

Rotating green Drive activity

Off No drive activity

3 Do notremove

Solid white Do not remove the drive. Removing the drive causes one or more ofthe logical drives to fail.

Off Removing the drive does not cause a logical drive to fail.

4 Drivestatus

Solid green The drive is a member of one or more logical drives.

Flashing green The drive is rebuilding or performing a RAID migration, strip sizemigration, capacity expansion, or logical drive extension, or is erasing.

Flashing amber/green

The drive is a member of one or more logical drives and predicts thedrive will fail.

Flashing amber The drive is not configured and predicts the drive will fail.

Solid amber The drive has failed.

Off The drive is not configured by a RAID controller.

SFF flash adapter components and LED definitions

90 Hot-plug drive LED definitions

Item Component Description

1 Locate • Off—Normal• Solid blue—The drive is being identified by a host application.• Flashing blue—The drive firmware is being updated or requires

an update.

2 uFF drive ejection latch Removes the uFF drive when released

3 Do not remove LED • Off—OK to remove the drive. Removing the drive does notcause a logical drive to fail.

• Solid white—Do not remove the drive. Removing the drivecauses one or more of the logical drives to fail.

4 Drive status LED • Off—The drive is not configured by a RAID controller• Solid green—The drive is a member of one or more logical

drives.• Flashing green (4 Hz)—The drive is operating normally and has

activity.• Flashing green (1 Hz)—The drive is rebuilding or performing a

RAID migration, stripe size migration, capacity expansion,logical drive extension, or is erasing.

• Flashing amber/green (1 Hz)—The drive is a member of one ormore logical drives that predicts the drive will fail.

• Solid amber—The drive has failed.• Flashing amber (1 Hz)—The drive is not configured and predicts

the drive will fail.

5 Adapter ejection release latchand handle

Removes the SFF flash adapter when released

NVMe SSD componentsThe NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowingthe device and bus to complete and cease the signal/traffic flow.

CAUTION:Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. TheDo Not Remove button LED flashes to indicate that the device is still in use. Removal of the NVMe SSDbefore the device has completed and ceased signal/traffic flow can cause loss of data.

NVMe SSD components 91


1 Locate LED • Solid blue = The drive is being identified by a host application.• Flashing blue = The drive carrier firmware is being updated or

requires an update.

2 Activity ring LED • Rotating green = Drive activity• Off = No drive activity

3 Drive status LED • Solid green = The drive is a member of one or more logical drives.• Flashing green = The drive is rebuilding or performing a RAID

migration, stripe size migration, capacity expansion, or logical driveextension, or is erasing.

• Flashing amber/green = The drive is a member of one or morelogical drives and predicts the drive will fail.

• Flashing amber = The drive is not configured and predicts the drivewill fail.

• Solid amber = The drive has failed.• Off = The drive is not configured by a RAID controller.

4 Do not remove LED • Solid white = Do not remove the drive. Drive must be ejected fromthe PCIe bus prior to removal.

• Flashing white = Ejection request pending• Off = Drive has been ejected

5 Power LED • Solid green = Do not remove the drive. Drive must be ejected fromthe PCIe bus prior to removal.

• Flashing green = Ejection request pending• Off = Drive has been ejected

6 Power button Momentary press to request PCIe ejection. Removal request can bedenied by:

• Raid controller (one or more of the logical drives could fail)• Operating system

7 Do not remove button Press to open the release lever

8 Release lever Releases the drive handle for removal and insertion

92 Component identification

System board components

Item Description

1 System battery

2 Internal USB 3.0 connector

3 Processor 1 DIMM slots (12)

4 Processor 2 DIMM slots (12)

5 HPE Smart Storage Battery connector

6 Mezzanine connectors (M1, M2, and M3)

7 Management/power connector

8 System maintenance switch

9 External USB iLO Service Port (169.254.1.2) - located behind the Serial label pull tab

10 External USB 3.0 connector (located behind the Serial label pull tab)

11 MicroSD connector

12 Drive backplane connector

13 SATA interconnect / M.2 adapter connector

14 TPM 2.0

System maintenance switchPosition Default Function

S1* Off Off = HPE iLO security is enabled.

On = HPE iLO security is disabled.

S2 Off Reserved

S3 Off Reserved

S4 Off Reserved

Table Continued

System board components 93


S5* Off Off = Power-on password is enabled.

On = Power-on password is disabled.

S6* Off Off = No function

On = Reset configuration

S7 Off Reserved

S8 Off Reserved

S9* Off Reserved

S10 Off Reserved

S11 Off Reserved

S12 Off Reserved

*You can access the redundant ROM by setting S1, S5, and S6 to On. Switch S9 must be set to On for GPUexpansion options.

Mezzanine connector definitions

Item Connector identification Supported card types Fabric Supported ICM bays

1 Mezzanine connector 1 (M1)* Type C and Type D 1 ICM 1 and 4

2 Mezzanine connector 2 (M2)** Type C and Type D 2 ICM 2 and 5

3 Mezzanine connector 3 (M3) Type C only 3 ICM 3 and 6

NOTE:

HPE recommends that you install P416ie-m on mezzanine 1.

* When an NVIDIA Tesla M6 GPU FIO Adapter for HPE Synergy 480 Gen10 compute module is installed inmezzanine connector 1, mezzanine connector 2 is not available for additional mezzanine cards.

94 Mezzanine connector definitions

** When installing a mezzanine option on mezzanine connector 2, processor 2 must be installed.

Multi-MXM graphics expansion module mezzanine connector definitions

Item Description

1 Mezzanine slot 4 on expander connects to P1

2 Mezzanine slot 5 on expander connects to P2

DIMM slot locationsDIMM slots are numbered sequentially (1 through 12) for each processor. Go to the HPE website (http://www.hpe.com/docs/memory-population-rules) for more information on DIMM population rules.

The slots indicate the slot order within each channel:

• White—First slot of a channel• Black—Second slot of a channel

1 First socket channel

2 Second socket channel

Multi-MXM graphics expansion module mezzanine connector definitions 95

http://www.hpe.com/docs/memory-population-rules

http://www.hpe.com/docs/memory-population-rules

Enterprise Midline USB

Item Description

1 Cap

2 microSD card slot

3 microSD1 card

4 microSD2 card

LEDs


1 Power LED Green: Device is on and at least one microSD card is functioning

Red: Both microSD cards have failed

2 SD2 LED On: microSD card has failed

Off: microSD card is healthy

3 SD1 LED On: microSD card has failed

Off: microSD card is healthy

96 Enterprise Midline USB

System maintenance switchPosition Default Function

S1* Off Off = HPE iLO security is enabled.

On = HPE iLO security is disabled.

S2 Off Reserved

S3 Off Reserved

S4 Off Reserved

S5* Off Off = Power-on password is enabled.

On = Power-on password is disabled.

S6* Off Off = No function

On = Reset configuration

S7 Off Reserved

S8 Off Reserved

S9* Off Reserved

S10 Off Reserved

S11 Off Reserved

S12 Off Reserved

*You can access the redundant ROM by setting S1, S5, and S6 to On. Switch S9 must be set to On for GPUexpansion options.

Component and LED identification for HPE Synergyhardware

For more information about component and LED identification for HPE Synergy components, see the product-specific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the Hewlett Packard Enterprise Information Library .

System maintenance switch 97


CablingCabling resources

Cabling configurations and requirements vary depending on the product and installed options. For moreinformation about product features, specifications, options, configurations, and compatibility, see the productQuickSpecs on the Hewlett Packard Enterprise website .

HPE Smart Storage Battery cabling

P416ie-m Smart Array Controller cabling

98 Cabling

http://www.hpe.com/info/qs

1 Port 3i connector

2 Mezzanine option card in mezzanine slot 1

3 SAS cable connector

Cabling 99

SpecificationsCompute module environmental specifications

Specification Value

Temperature range* —

Operating 10°C to 35°C (50°F to 95°F)

Non-operating -30°C to 60°C (-22°F to 140°F)

Relative humidity (noncondensing)** —

Operating 8% to 90% @ -12°C - 24°C (10.4°F - 75.2°F)

Non-operating 5% to 95% relative humidity (Rh) @ 38.7°C(101.7°F), maximum wet bulb temperature, non-condensing

Altitude† —

Operating 3050 m (10,000 ft)

Non-operating 9144 m (30,000 ft)

* The following temperature conditions and limitations apply:

• All temperature ratings shown are for sea level.• An altitude derating of 1°C per 305m (1.8°F per 1,000.7 ft) above sea level• No direct sunlight is allowed.• The maximum permissible rate of change is 10°C/hr (18°F/hr).• The type and number of options installed might reduce the upper temperature and humidity limits.• Operating with a fan fault or above 30°C (86°F) might reduce system performance.

** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F).

† Maximum storage altitude corresponds to a minimum pressure of 70 kPa (10.1 psia).

Compute module physical specificationsThe following details physical specifications for the HPE Synergy 480 Gen10 compute module.

Specification Value

Height 63.60 mm (2.50 in)

Depth 606.50 mm (23.88 in)

Width 214.00 mm (8.43 in)

Weight (maximum) 8.16 kg (18.00 lb)

Weight (minimum) 6.57 kg (14.50 lb)

Multi-MXM and PCIe expansion module physicalspecifications

The following are physical specifications for both the Multi-MXM and PCIe expansion modules.

100 Specifications

Specification Value

Height 127.80 (5.03 in)

Depth 600.00 mm (23.62 in)

Width 214.00 mm (8.43 in)

Weight (maximum) 14.59 kg (32.16 lb)

Weight (minimum) 12.62 kg (27.81 lb)

Specifications 101

WebsitesGeneral websites

Hewlett Packard Enterprise Information Librarywww.hpe.com/info/EIL

Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrixwww.hpe.com/storage/spock

Storage white papers and analyst reportswww.hpe.com/storage/whitepapers

For additional websites, see Support and other resources.

102 Websites

http://www.hpe.com/info/EIL

http://www.hpe.com/storage/spock

http://www.hpe.com/storage/whitepapers

Support and other resources

Accessing Hewlett Packard Enterprise Support• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:

http://www.hpe.com/assistance• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center

website:


Information to collect

• Technical support registration number (if applicable)• Product name, model or version, and serial number• Operating system name and version• Firmware version• Error messages• Product-specific reports and logs• Add-on products or components• Third-party products or components

Accessing updates• Some software products provide a mechanism for accessing software updates through the product

interface. Review your product documentation to identify the recommended software update method.• To download product updates:

Hewlett Packard Enterprise Support Centerwww.hpe.com/support/hpesc

Hewlett Packard Enterprise Support Center: Software downloadswww.hpe.com/support/downloads

Software Depotwww.hpe.com/support/softwaredepot

• To subscribe to eNewsletters and alerts:

www.hpe.com/support/e-updates• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the

Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page:

www.hpe.com/support/AccessToSupportMaterials

IMPORTANT:

Access to some updates might require product entitlement when accessed through the Hewlett PackardEnterprise Support Center. You must have an HPE Passport set up with relevant entitlements.

Customer self repairHewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSRpart needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

Support and other resources 103

http://www.hpe.com/assistance



http://www.hpe.com/support/downloads

http://www.hpe.com/support/softwaredepot

http://www.hpe.com/support/e-updates

http://www.hpe.com/support/AccessToSupportMaterials

Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider willdetermine whether a repair can be accomplished by CSR.

For more information about CSR, contact your local service provider or go to the CSR website:


Remote supportRemote support is available with supported devices as part of your warranty or contractual supportagreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware eventnotifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on yourproduct's service level. Hewlett Packard Enterprise strongly recommends that you register your device forremote support.

If your product includes additional remote support details, use search to locate that information.

Remote support and Proactive Care informationHPE Get Connected

www.hpe.com/services/getconnectedHPE Proactive Care services

www.hpe.com/services/proactivecareHPE Proactive Care service: Supported products list

www.hpe.com/services/proactivecaresupportedproductsHPE Proactive Care advanced service: Supported products list

www.hpe.com/services/proactivecareadvancedsupportedproducts

Proactive Care customer informationProactive Care central

www.hpe.com/services/proactivecarecentralProactive Care service activation

www.hpe.com/services/proactivecarecentralgetstarted

Warranty informationTo view the warranty for your product or to view the Safety and Compliance Information for Server, Storage,Power, Networking, and Rack Products reference document, go to the Enterprise Safety and Compliancewebsite:

www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Additional warranty informationHPE ProLiant and x86 Servers and Options

www.hpe.com/support/ProLiantServers-WarrantiesHPE Enterprise Servers

www.hpe.com/support/EnterpriseServers-WarrantiesHPE Storage Products

www.hpe.com/support/Storage-WarrantiesHPE Networking Products

www.hpe.com/support/Networking-Warranties

104 Remote support


http://www.hpe.com/services/getconnected

http://www.hpe.com/services/proactivecare

http://www.hpe.com/services/proactivecaresupportedproducts

http://www.hpe.com/services/proactivecareadvancedsupportedproducts

http://www.hpe.com/services/proactivecarecentral

http://www.hpe.com/services/proactivecarecentralgetstarted

http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts

http://www.hpe.com/support/ProLiantServers-Warranties

http://www.hpe.com/support/EnterpriseServers-Warranties

http://www.hpe.com/support/Storage-Warranties

http://www.hpe.com/support/Networking-Warranties

Regulatory informationTo view the regulatory information for your product, view the Safety and Compliance Information for Server,Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center:

www.hpe.com/support/Safety-Compliance-EnterpriseProducts

Additional regulatory information

Hewlett Packard Enterprise is committed to providing our customers with information about the chemicalsubstances in our products as needed to comply with legal requirements such as REACH (Regulation EC No1907/2006 of the European Parliament and the Council). A chemical information report for this product can befound at:

www.hpe.com/info/reach

For Hewlett Packard Enterprise product environmental and safety information and compliance data, includingRoHS and REACH, see:

www.hpe.com/info/ecodata

For Hewlett Packard Enterprise environmental information, including company programs, product recycling,and energy efficiency, see:

www.hpe.com/info/environment

Documentation feedbackHewlett Packard Enterprise is committed to providing documentation that meets your needs. To help usimprove the documentation, send any errors, suggestions, or comments to Documentation Feedback([email protected]). When submitting your feedback, include the document title, part number, edition,and publication date located on the front cover of the document. For online help content, include the productname, product version, help edition, and publication date located on the legal notices page.

Regulatory information 105

http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts

http://www.hpe.com/info/reach

http://www.hpe.com/info/ecodata

http://www.hpe.com/info/environment

mailto:[email protected]

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