Description:
Consumers are becoming increasingly demanding when it comes to hotels. With more travellers considering factors like quality of customer service and ease of booking alongside the standard of a hotel’s facilities, those in the industry need to take notice of important details such as the purpose of people’s visits, their expectations, how they are influenced and their preferred methods of making a reservation. http://www.thinkhotels.com/blog/2013/12/18/consumer-behaviour-transforming-hotel-industry/
