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1 • INSURANCE • BANKING • ASSET MANAGEMENT Talent Definition Guidelines Discovering Talent
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• INSURANCE
• BANKING
• ASSETMANAGEMENT
TalentDefinitionGuidelinesD i s c o v e r i n g T a l e n t
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Welcome To
Ing Talent Definition
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Discovering Talent at ING.
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IntroductionWhat is ING TALENT DEFINITION about?As a line manager, you have a lead role in assessing your direct reports in order to support the development of talents, other employees and accelerate the progress of ING as a whole.
This document provides an overview of how to assess individuals based on the enhanced ING Talent Definition,
which consists the following aspects:
Together, an individual’s current performance, future potential and overall ambition will provide a
good estimate of an individual’s likelihood to advance in the organisation and grow to senior positions.
Performance1. : The ING Leadership Profile,including enhanced definitions of the Leadership Competencies.
Potential2. : The identified Growth Indicators.
Ambition3. : The advancement motivation of the individual.
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What Do We Mean By ‘talent’ at ING?
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What Do We Mean By ‘talent’ at ING?
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A ‘talent’ at ING is someone who demonstrates: (1) Job Performance
(2) Potential
(3) Ambition
Talent definitionTo be rated an ‘ING Talent’, an individual needs:
1. An overall excellent performance
[at least over the past 2 years; ratings of individuals in a new position may be excluded]:
• Strongbusinessresults, i.e. a minimum yearly performance rating of at least one 2 rating in the past two years.
• Outstandingbehaviour, i.e. an overall ‘Capable & Effective’ or ‘Role Model’ leadership score.
2. In addition, they should have a clear potential to grow, i.e. green potential factors should be dominating.
3. And finally, the conclusions on an individual’s career ambitions will support the above by including a personal view by the individual of his/her way forward.
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Segmentation. Guide to levels.
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Segmentation. Guide to levels.
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Senior Talent (A)They usually are Senior Managers in the Organisation (DGMs/ GMs/VPs). In addition to superior job performance , •
they demonstrate the potential and ambition to take on the role of:
A CEO of a medium – large business unit.a.
A key functional/business head of a large business unit.b.
A key regional functional head.c.
They can range from “ready now” to in “1 – 3 years’ time”. •
Mid Career Talent (B)They usually are middle-level managers (Managers/ Senior Managers). In addition to superior job performance, •
they demonstrate the potential and ambition to take on the role of:
functional/business head of a medium – large business unita.
regional functional managerb.
They can range from “ready now” to in “1 – 3 years’ time”. •
Early Career Talent (C)They are usually young talents (Asst. Managers, Deputy Managers), who are less than 30 years of age and with less •
than 5 years of work experience. Besides superior job performance, they demonstrate the potential and ambition
to secure two promotions in 3 years time. They can range from “ready now” to in “1 – 3 years’ time”.
A talent at ING can be segmented into three categories:
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DiscoveringPerformance.
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DiscoveringPerformance.
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ING’s Leadership Profile
Theperformanceofanindividualconsistsof‘what’hasbeendone,
and ‘how’ this has been done.
LeadershipScore:Based on Leadership Profile.•
Three ratings:•Role ModelI. Capable & Effective II. Needs DevelopmentIII.
Assess each of the five competency categories and •conclude by giving one overall Leadership score (i.e. the overall dominating score based on the five ratings).
Use a group of peers (same operating level, same •type of position, etc.) to calibrate and compare against each other.
Yearly performance
appraisal
Leadership score
Guidelines-Performance
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Discovering.Leadership Behaviour.
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PER
FOR
MA
NC
E
Growth Potential present
Cap
able
an
d
Effe
ctiv
e
Growth Potential limited orunclear
Nee
ds
Dev
elo
pm
ent
Growth Potential not present
POTENTIAL
Meets Performance ExpectationsGrowth Potential not present
Below Performance ExpectationsGrowth Potential not present
Meets Performance ExpectationsGrowth Potential limited or unclear
Below Performance ExpectationsGrowth Potential limited
or unclear
Meets Performance ExpectationsGrowth Potential present
Too early to assess performance Growth Potential present
Descriptor: SolidContributor
Descriptor: EmergingSpecialist
Descriptor: Underperformer
Descriptor: At Risk
Descriptor: KeyTalents(RisingStar)
Descriptor: New to Role
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Ro
le M
od
el
Descriptor: High Performer
Exceeds or Far Exceeds Performance Expectations
Growth Potential not present
Exceeds or Far Exceeds Performance Expectations
Growth Potential limited or unclear
Exceeds or Far Exceeds Performance Growth Potential present
Descriptor: High Performance
Talent
Descriptor: GroupKeyPotentialsor
Top Talents
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Performance Potential MatrixLeadershipBehaviourRatingDescriptors:
Role Model: ■ Demonstrates mastery of leadership beyond the
capable and effective level.
■ He/she has earned a reputation of being proactive, influential, and sought after.
■ They consistently reach beyond the obvious to innovate and inspire others from a broad perspective.
Capable&Effective:■ Consistently demonstrates ING’s high standards of
leadership.
■ He/she recognises the impact their actions have on others and on the bottom-line.
■ They are valued, dependable, resourceful and they
get things done.
Needs Development: ■ Fails to meet ING’s high standards of leadership.
■ He/she responds or reacts to situations and people in the workplace.
■ But he/she is often unaware of the impact of his/her actions on people and results.
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Within the Winning Performance Culture
ING Leadership Profile
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Within the Winning Performance Culture
ING Leadership Profile
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Level 15 Increasing Context Complexity •From more Reactive to more Pro-active Behaviour •From more Personal Action to Inspiring Others to Take Ownership •Increasing Style Flexibility •
Mid
Car
eer
(M3-
M5)
Earl
yC
aree
r(M
1-M
2)Se
nio
rC
aree
r(M
6-M
8)M
C
SharedDirection PerformanceExecution HumanCapital
CreatesSharedVision&Strategy
Embraces&DrivesforChangeandisan
Entrepreneur
DrivesforResults–withIntegrityandCompliant
BehaviourFocusesontheCustomer
Builds,Engagesand
Empowers High
Performing Teams
LevelCreates and Decides on Vision and Strategy
Sells the Strategic Direction
Change Leadership
Entrepreneur-ship
Creates Energy for Results
Achieves Results through
Execution
Customer Orientation
Global awareness of the market
CollaborationPeople
Leadership
1Understands the strategic
Context
Shares understanding of the vision
“‘Can-do’-mentality”
Challenges paradigms
Shows desire to perform with
excellenceExecutes tasks
Responds to Customer requests
Develops understanding of the global market
Helps colleagues
Assigns tasks
2Organises
and analyses strategically
relevant information
Translates ING’s vision
Communicate why change
has to happen
Identifies market drivers
Drives improvement
and sets stretching goals
Organises work
Actively gets to know and
understand the customer
Maintains awareness of the
global market
Actively supports
colleagues
Explains what to do and why
3 Evaluates strategies
Influences movement
Actively encourages
change
Energetically pursues
profitable business ventures
Monitors business results
and people’s performance
with clear measurements
Mobilises resources
Demonstrates a detailed
nderstanding of customer
needs
Demonstrates an understanding of the global market
Engages and learns from colleagues
Invites input from the
team
4 Defines strategy
Compels others to action
Aligns change initiatives
Drives innovative business
performance
Designs team processes
and efficient management information
Executes a plan
Anticipates customers’
business needs
Recognises global impact
Actively demonstrates collaboration
Engages people &
teams
5Builds the strategic direction
Energises around a long-term strategic
direction
Drives change
Energises innovative business impact
Inspires others to perform with
excellence
Executes a strategy
Leads the customer
relationship
Develops globally competitive customer solutions
Drives collaboration for business
results
Empowers people &
teams
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Guidelines–Performance Leaderaship Competencies
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1.CreatesSharedVision&StrategyGeneral Definition
Leaders demonstrating this competency think beyond their own area and take strategic decisions based on how they create value in the long term. They are able to stand back from their daily work in order to see the bigger picture and they are able to understand their role in the broader context. This competency requires the ability to think through complex problems, using both analytical and conceptual skills.
1.CreatesSharedVision&StrategyGeneral Definition
Leaders demonstrating this competency translate ING’s vision and strategy into a shared direction for their Business Unit or Business Line and energise others to perform towards that common goal. They communicate and share information and knowledge across ING.
2.Embraces&DrivesforChangeandisanEntrepreneurGeneral Definition
Leaders demonstrating this competency drive change through continuous improvement and energise and align people and processes to help make the change happen.
2. Embraces&DrivesforChangeandisanEntrepreneurGeneral Definition
Leaders demonstrating this competency build and share their understanding of key market drivers, seize business and customer focus opportunities, and look for new markets, products, or services to drive business performance.
3.DrivesforResultswithIntegrity&CompliantBehaviourGeneral Definition
Leaders demonstrating this competency focus on energising people and improving and simplifying common work process to enhance results and to reduce bureaucracy whilst remaining compliant. They achieve this by acting with integrity, taking clear and firm decisions, and by ensuring that people are accountable for meeting the demanding standards of performance expected in a Winning Performance Culture.
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Createsanddecidesonvisionandstrategy
Sellsthestrategicdirection
Createsanddecidesonvisionandstrategy
Sellsthestrategicdirection
ChangeLeadership
Entrepreneurship
ChangeLeadership
Entrepreneurship
Createsenergyforresults
Achievesresultsthroughexecution
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Guidelines–Performance Leaderaship Competencies
4.FocusesontheCustomerGeneral Definition
Leaders demonstrating this competency know the customers they serve, the competitors, suppliers, and how to address individual needs. They build long-term strategic relationships with customers based on integrity and trust, mindful of relevant laws and regulations. These leaders have a passion to serve the customer (internal & external) and strengthen the ING Brand.
5.Builds,Engages&EmpowersHighPerformingTeamsGeneral Definition
Leaders demonstrating this competency drive collaboration in a global and diverse environment in order to positively impact on business performance. They energise colleagues including other Business Lines to collaborate. They understand the broader context of ING Group and easily work across the business beyond their own area.
3.DrivesforResultswithIntegrity&CompliantBehaviourGeneral Definition
Leaders demonstrating this competency drive for improvement in business results through focus on execution. They translate plans into operational reality. Acting with integrity and compliance, they break down strategies or business initiatives into key tasks and identifying accountabilities. They align communication, people, culture, processes, resources and systems to ensure effective implementation and delivery of required results.
4.FocusesontheCustomerGeneral Definition
Leaders demonstrating this competency have a clear understanding of the competitive global business environment / markets as well as an awareness of economic, social, and political trends that impact ING’s global strategy.
5.Builds,Engages&EmpowersHighPerformingTeamsGeneral Definition
Leaders demonstrating this competency have a passion for people, they energise them and are able to align and build effective teams comprised of diverse individuals. They focus on people from a customised leadership approach to fit the specific needs of the individual and situation. They develop the capabilities of others and stimulate learning of themselves and others. These individuals facilitate team performance and create a learning environment. They recognise performance and behavior through distinction in rewarding. This competency includes leadership roles in cross-functional, cross organisational, or project teams as well as, business management positions.
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Customerorientation
Global awareness of the market
Createsenergyforresults
Achievesresultsthroughexecution
Customerorientation
Global awareness of the market
Collaboration
People leadership
Collaboration
People leadership
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DiscoveringPotential.
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DiscoveringPotential.
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Guidelines-PotentialAssessing potential using generic ‘growth indicators’ or ‘potential factors’.The potential factors assess an individual’s capacity to take increasingly business critical, complex or challenging
roles, and in essence help to differentiate between good performers and high potentials.
Growth Indication rating:Based on the 10 growth indicators, each indicator must be rated:
Red (not present), amber (limited presence or unclear) or green (present) through the use of probing Questions.•
Conclude with one overall Growth Indication which is rated.•
based on the dominant colour of the 10 individual ratings.•
Always compare with peers • (i.e. people working at a similar level).
Personal D
evelopment
Orienta
tion
MasteryofCom
plexity
Leadership Promise
Global
ING
Citizen
Pass
ion
for r
esul
ts
Desire to lead
Brings
out the
best in
People
Personal
authenticity
Recep
tivity
to feed
back
Learning
agilityConceptualthinking
Navigates
ambiguity
AdaptabilityGrowth
Indicators
Balance
ofV
alues
&R
esults
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Guidelines Potential/Growth IndicatorsIdentifying someone’s growth potential is different to rating current job performance. High
current job performance is a prerequisite to leadership potential, however, in addition there are
several growth indicators that can be used to assess (future) growth potential.
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Guidelines Potential/Growth Indicators
Desire to lead
Brings
out the
best in
People
Personal
authenticityGrowth
Indicators
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In assigning a rating consider how effectively the candidate:Displays motivation to advance within the organisation?a. Actively pursues leadership opportunities?b. Seeks roles involving influence over others?c. Takes on informal leadership roles within/outside of current group?d.
Demonstrates leadership motivation. •
Displays upward ambition to influence •others within the organisation.
Pursues formal and informal leadership •opportunities.
1. Factor: Willingness/ Desire to lead
In assigning a rating consider how effectively the candidate:Maximises the performance potential of direct reports?a. Makes a wide variety of people feel valued and appreciated? b. Inspires others to provide their maximum effort? c. - Provides honest and straightforward feedback? d. - Identifies and addresses substandard performance among subordinates?e.
Cultivates and optimises others’ •talent and capability.
Inspires performance and morale. •Believes in the strengths of others.
Unites others toward common goals.•
2. Factor: Brings out the best in people
In assigning a rating consider how effectively the candidate:Serves as a model of integrity and reliability for others? a. Builds high levels of trust in relationships with others?b. Demonstrates complete willingness to take responsibility for their own actions?c. Avoids hidden motives when working with others? d. Demonstrates personal confidence without being seen as arrogant?e.
Provides genuine and true •opinions and statements. Acts with integrity.
Promotes trust among others. •Expresses self-disclosure when appropriate.
Displays confidence while •avoiding arrogance
3. Factor: Personal authenticity
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Guidelines Potential/Growth Indicators
Recep
tivity
to feed
back
Learning
agilityConceptualthinking
Navigates
ambiguity
AdaptabilityGrowth
Indicators
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In assigning a rating consider how effectively the candidate:a. Reacts positively to constructive criticism?b. Recognises and accepts personal development needs? c. Demonstrates willingness to admit personal mistakes? d. Actively and sincerely seeks feedback for improvement? e. Demonstrates self-insight into personal strengths and development needs?
Seeks and uses feedback. •
Welcomes and accepts constructive •criticism. Displays humility.
Demonstrates high expectations for •themselves.
1. Factor: Receptivity to feedback
In assigning a rating consider how effectively the candidate:a. Quickly leverages newly gained knowledge to improve performance?b. Avoids making similar mistakes repeatedly? c. Applies knowledge learned in one setting to new settings? d. everages new thinking and ideas from diverse sources? e. Readily applies information from professional learning opportunities (e.g., books, articles, conferences)?
Learns from experiences and mistakes. •
Quickly assimilates new Information.
Displays intellectual curiosity. •
Has a wide range of interests.•
2. Factor: Agility in learning
In assigning a rating consider how effectively the candidate:a. Thinks beyond their own area to broader organisational issues?b. Uses multiple strategic perspectives to view issues and decisions?c. Envisions future conditions and needs, not just present circumstances?d. Understands the various elements that need to be integrated to solve bigger organisational problems?e. Avoids focusing on only the first or easiest answer to a problem?
Thinks in broad/conceptual terms. •
Sees issues from new perspectives. •
Understands how components come
together.
Demonstrates expansive thinking to •
resolve problems.
3. Factor: Ability tothink conceptually
In assigning a rating consider how effectively the candidate:a. Guides others to respond to ambiguity or uncertainty successfully?b. Demonstrates confidence in making timely decisions despite incomplete information?c. Responds effectively to ambiguous or poorly defined work challenges?d. Quickly identifies the key issues within complex situations or circumstances?e. Evaluates alternative decisions by incorporating vague supporting information?
Can see in “shades of grey”. •
Simplifies the complex. •
Responds effectively to unclear •
situations.
Maintains confidence despite ambiguity.•
3. Factor: Ability tothink conceptually
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Guidelines Potential/Growth Indicators
Global
ING
Citizen
Pass
ion
for r
esul
ts
Growth
Indicators
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In assigning a rating consider how effectively the candidate:Maintains high performance even after experiencing major changes?a. Adjusts readily to new situations and challenges? b. Focuses on the positive or beneficial aspects of change?c. Effectively adjusts to multiple or changing demands?d. Avoids negativity and frustration with changing priorities and environments?e.
Demonstrates a “can do” attitude. •
Embraces change. •
Adjusts readily to new situations/people. •
Balances multiple and competing demands.•
1. Factor: Adaptability
In assigning a rating consider how effectively the candidate:Shows a passion for getting things done? a. Demonstrates perseverance when met with obstacles? b. Focuses on tangible results, not just processes?c. Displays personal commitment toward group or organisational goals?d. Maintains high levels of drive because of a desire to win?e.
Gets things done. •
Overcomes obstacles. •
Strives for excellence. •
Demonstrates perseverance and •“iron will” in the face of challenge.
2. Factor: Agility in learning
In assigning a rating consider how effectively the candidate:a.Models the ING values (Treats me fairly, Delivers on promises and a. Easy to deal with) and “Business Principles”?Has a network across ING/international?b. Integrates easily with colleagues from other cultures?c. Volunteers for virtual/global project teams? d. Is willing to report any violation regarding legal or regulatory e. requirements to the appropriate authorities?
A model of professionalism. •
Treats others with dignity and respect. •
Understands and values the broader context of ING. •
Easily works across countries and business lines. •
Works to create diversity awareness to get greater •performance.
Makes networks work. •
Works to bigger agendas. •
3. Factor: Ability tothink conceptually
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Performance Potential Matrix Grid Descriptors Guide
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Performance Potential Matrix
Grid Descriptors Guide
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Box 9: Top Talent,exceeds or far exceeds performance expectations. Potential to make two career steps in next 5 years and to grow into a much broader role. Highly competent in current position.
Box 8: Key Talentmeets performance expectations, capacity to make at least one career step and grow into a role with broader responsibility. Consistent results, core of the business. Manage to exceptional performance.
Box 7: High Performance Talentexceeds or far exceeds performance expectations, capable of growing into more complex role at same level. Highly competent and role model. Strengthen competencies
Box 6: New to the rolebelow performance expectation or too early to assess performance. Perceived to be able to take on greater responsibility, probably new to the role. Monitor and improve performance
Box 4: High Performerexceeds or far exceeds performance expectations. Potential to make two career steps in next 5 years and to grow into a much broader role. Highly competent in current position.
Box 3: At Risk Potentialmeets performance expectations, capacity to make at least one career step and grow into a role with broader responsibility. Consistent results, core of the business. Manage to exceptional performance.
Box 2: EmergingSpecialistexceeds or far exceeds performance expectations, capable of growing into more complex role at same level. Highly competent and role model. Strengthen competencies
Box 1: Underperformerbelow performance expectation or too early to assess performance. Perceived to be able to take on greater responsibility, probably new to the role. Monitor and improve performance
Box 5: SolidContributormeets performance expectations. Capable of growing into more complex role at same level. Competent in current role, core of the business. Challenge in current role, improve performance
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Performance Potential Matrix Related Actions Guide
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Performance Potential Matrix
Related Actions Guide
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Box 9: Top Talent,Promote to higher band within 12-18 months. Determine next likely positions taking into account important development experiences for destination role. Identify ready now successors.
Box 8: Key TalentCoach, reward & encourage. Keep engaged and broaden current role to expand breadth. Consider lateral moves, stretch assignments, cross-functional projects or a promotion.
Box 7: High Performance TalentContinue to develop in role. Coach, reward and encourage. Deepen understanding of current role in order to increase contribution. Identify career path for future roles and succession plan.
Box 6: New to the roleCoach and monitor to reach full results. Assimilate into firm and role. Clearly convey job expectations. Create learning and development plan. Accelerate time-to-performance.
Box 4: High PerformerUtilise as a role model and resident expert. Try to extract knowledge (ie knowledge management). Actively retain. Recognize contributions and reward. Assign high impact/high visibility projects. Continue to develop as a functional expert.
Box 3: At Risk PotentialIf low performance is due to job fit or lack of motivation, coach or reassign. Coach to full performance. If appropriate, create performance improvement plan and continue to assess. Review role and whether incumbent is set up for success.
Box 2: EmergingSpecialistCoach to strengthen contribution. Aim to grow into a highly valued functional expert. Determine if another role (of similar scope) would be appropriate
Box 1: Underperformerbelow performance expectation or too early to assess performance. Perceived to be able to take on greater responsibility, probably new to the role. Monitor and improve performance
Box 5: SolidContributorDetermine career trajectory. Identify next move as upward or lateral, and associated anticipated timing. Use stretch goals to determine ultimate potential. Encourage increased contribution.
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GOAHEAD, DISCOVER ‘TALENT’ AT ING.
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