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BUILDING EXTRAORDINARY TEAMS

HR Summit 2011 Marina Bay Sands Singapore

28 May 2011

KRISTIN J. ARNOLD, MBA, CMC, CPF, CSPwww.ExtraordinaryTeam.com

kristin@ExtraordinaryTeam.com

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Think of the Best Team You Have Ever Been On…

What Made it so Great?

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Clear Goals

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Criteria for Success

Goals

Outcomes

Deliverables

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Defined Roles

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Action List

What Who When

Shari

Gyan

Jaclyn

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Open and Clear Communication

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Evolution of Team Management

110

Self-Directed

Team Based

Hierarchical

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Effective Decision-Making

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Making Decisions

CONSIDERATION

COURAGE

Compete

Compromise

Avoid Accommodate

Derived from Thomas-Kilmann Conflict Mode Instrument © Xicom, Inc.

COLLABORATE

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Balanced Participation

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An Experiment

Four people in a teamEach receives $20Each decides their own contribution $0-$20Researcher increases total contribution by 40%Final sum equally distributed to each team

member, regardless of the amount contributed.

How much would you contribute initially? $0-$20?

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Experiment Results

Average Initial Contribution: 9

3

18Ten Rounds after the ability to “fine”:

After Ten Rounds:

83%

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Valued Diversity

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Conflict Managed Constructively

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Stages of Team Development

Bruce Tuckman, “Developmental Sequence in Small Groups.” Classics for Group Facilitators, p. 66

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Productivity/Efficiency

Time

Form Storm Norm Perform

Team Productivity

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Positive Atmosphere

I have not met a high performance team that isn’t having fun…Sumeet Salwan

VP, HR Unilever 5/26/11

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Cooperative Relationships

R-E-S-P-E-C-T

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Participative Leadership

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Agenda

Time What Who

Andrew

Joyita

Lee

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Extraordinary Team Characteristics

Aligned Goals & ValuesDefined RolesOpen & Clear CommunicationEffective Decision-MakingBalanced ParticipationValued DiversityConflict Managed ConstructivelyPositive AtmosphereCooperative RelationshipsParticipative Leadership

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It’s a Balance…

• Results• Process• Relationships• Within constraints– Time– Resources– Capability

101

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An Extraordinary Team!

kristin@ExtraordinaryTeam.com Find these slides on