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Who is guilty for the inherent failings in
candidate assessment techniques?
Chris Rowlands, HR Directors Business Summit 2016
“the recruitment process relies on human
decisions...and our decision-making is much more prone to sloppy thinking and bias than
we would like to believe”Jonny GiffordCIPD Research Report: “ A head for hiring”, 2015
Chris Rowlands, HR Directors Business Summit 2016
Bratton & Gold:“Selection is the process by which managers and others use specific instruments to choose from a pool of applicants a person or persons more likely to succeed in the job(s)”
Chris Rowlands, HR Directors Business Summit 2016
Bratton & Gold:“Selection is the process by which managers and others use specific instruments to choose from a pool of applicants a person or persons more likely to succeed in the job(s)”
“Predictive Validity”
or
How well a test actually measures what it intends to measure
Chris Rowlands, HR Directors Business Summit 2016
Is 50%/60%/70% acceptable? Why bridge the gap?
Cost of re-hire (£4k-£10k)
Chris Rowlands, HR Directors Business Summit 2016
Morale
Capacity: impact on team performance
Missed opportunity: cultural and organisational diversity
Customer dissatisfaction
Commercial downtimeHiring managers become risk averse
External perception: candidate pool
“...and our decision-making is much more prone to sloppy thinking and bias than we
would like to believe”
Chris Rowlands, HR Directors Business Summit 2016
“...take a more robust, evidence-based approach. Doing so will help ensure you really are hiring the
best”
“Traditional” recruitment and assessment methods have hard-wired, systematic biases
Chris Rowlands, HR Directors Business Summit 2016
• “Cloning” (specification)
• Gender bias (CV)
• Ethnicity bias (CV)
• Relationship bias (CV & interview)
• Confirmation bias (interview)
• Social desirability bias (interview)
• Status quo bias (decision-making)
• Cognitive load: “strain on your brain” (decision-making)
• DM competence (throughout)
KEY PREDICTORS OF PERFORMANCE
Chris Rowlands, HR Directors Business Summit 2016
Gender/Ethnicity Bias
• Anonymise CVs• Group CVs• Review simultaneously and/or side-by-side• Use objective measures
Chris Rowlands, HR Directors Business Summit 2016
Interviewing
• CHALLENGE = very low “predictive power”• Information gathering rather than decision-making• Suitable design (fit for purpose)• Structured interviews – commit to “job performance” only
Chris Rowlands, HR Directors Business Summit 2016
Testing
• Personality traits ARE predictive of job performance• Work sample testing• “Values”-based measurement / cultural fit
Chris Rowlands, HR Directors Business Summit 2016
Decision-making
• CHALLENGE – Synthesis of complex data• Resolve to stick to what the data/data scoring tells you• Involve people not involved in the Assessment process• Give appropriate time: avoid “decision fatigue” and
commercial pressures
Chris Rowlands, HR Directors Business Summit 2016
Chris Rowlands, HR Directors Business Summit 2016
Network HR i-intro
• Comparative (anonymised) profiles• Psychometric Profiling
• Aptitudinal Tests e.g. verbal, numerical• Behavioural/Personality Profiling (against Job Profile and/or Company Values)
• Task-based Assessments• Competency-based Q&A• Video Interviewing / Video Profiles• Social Media Profiling• Interview Guidelines, based on Job Specification and Performance Measures• 360 Referencing, based on Performance Measures • Stakeholder forum• Authorisation process for decision-making
CANDIDATE EXPERIENCEAND
CANDIDATE ENGAGEMENT
Chris Rowlands, HR Directors Business Summit 2016
Not forgetting: