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HRM 116
INTRO TO HOTEL OPERATIONAND ADMINISTRATION
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* The word hotel
has derived fromthe French hotel,which referred to aFrench version of a
townhouse or anyother buildingseeing frequentvisitors, not a placeoffering
accommodation.
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According to DOT Handbook
Hotel a building or premises or
completely independent part therof, whichis used for the regular reception,accomodation for lodging of travellers and
tourists and provisions of services for afee.
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HOSPICE a medieval house for rest of travelers or
pilgrims
MANAGEMENT - an area of business that concerned withthe production of goods and services and involves theresponsibility of ensuring that the business operations are
efficient and effective. It is also the management ofresources, the distribution of goods, and services tocustomers, and the analysis of queue systems.
HOSPITALITY MANAGEMENT
reception andentertainment of guests or visitors or strangers withliberality and goodwill.
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*ADMINISTRATION consist of the performance ofmanagement of business operation and thus the makingof implementing of major decisions. Administration canbe defined as the universal process of organizing andpeople and resources efficiently so as to direct activitiestoward common goals and objectives.
HOTEL OPERATION are those activities involved inthe running of a hotel business.
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* It also refers to theproduction of goods andservices, the set of value-added activities that transforminputs into outputs.Fundamentally, these valueadding creative activitiesshould be aligned with themarket opportunity foroptimal enterprise
performance.
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INTRODUCTION TO HOSPITALITY
Tourism and Hospitality industry stronglyaffect one another. Tourism is for traveland recreation of the promotion and
arrangement.
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* Hospitality and Tourism Network a complicatedinterconnection of parts and components.
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FOOD AND BEVERAGES INDUSTRY COMPONENT
Patrons enjoy a variety of cuisine, food cooked andserved with style from around the world each as
Chinese, Indian, Malaysian, Thai, French, Italian, Cajun,Japanese, American, and Mexican.
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COMPONENTS OF THESE LARGE INDUSTRY
* Food and Beverages Services* Lodging Services
* Recreation Services* Travel related Tourism Services
* Products
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This variety in types of food services and settings
Examples: Tamale on street vendor
Tea on a tea room24 hour coffee shop
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*Service the mission and the product of theindustry.
- the intangibility of service makes hospitalityindustry little difficult.
*Amenities or features that the material comfortconvenience, or smoothness to social interactions.
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TANGIBLE PRODUCTS
Special kitchen equipment used in commercialrestaurants, the main business is the creation of
memorable experience.
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HISTORY OF HOSPITALITYINDUSTRY
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NATURE OF THE PRODUCT
Example of IntangibleProducts- Respect shown to a guest can not be held in hand
- Pulling out a chair for a guest can not be stored for afuture use.
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PURPOSE OF HOTELS AND RESTAURANTMANAGEMENT
- To satisfy the physical and psychological expectation ofthe guest
- They accomplished this through providing
- A good product ( the meal or the room )- A good service ( the delivering the meal to room
appropriately )
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ANCIENTS TIMES
- Roads were used for intra European traffic until themiddle ages.
- Trails are used by the courier and merchants
- No known references or hotels or inn are on those trails- Missionaries, priest & pilgrims former a very large part of
the traveling public.
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-Accommodation were meager, providing onlyshelter & the barest of sustenance
- They were operated by the slaves who belonged tothe templates or holy places.
- Slaves were then replaced by freemen.
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- Military travelers disdained using the accommodations
that were available by the route- Inns in the cities were of bad reputation & detrimental to
travelers.
- Military travelers preferred to sleep in the tents they
carry with them.
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-In the later years Roman Empire , taverns & inns providedshelter for traveling merchants, actors and scholars.
- Marco polo described in his writings the post housesknown apartments are suitable for the king.
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- It was the duty of the priest & and the holy men of thetemplates to arrange for the accommodations or food for
the visitors.
- Travelers who were not usually on the road for religiousreasons were usually on military, diplomatic of politicalmissions.
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- In ancient Persia, traveling was done in large caravan.
- Khans were constructed. It is simple structure consistingof four walls that provided protection. With platformswere travelers sleeps.
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Reasons for being hospitable during Ancient Times:
They felt hospitality to strangers was necessary to
their religious well being.
Because of their own superstitious fears.
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MIDDLE AGES-It was considered the duty of Christmas to offerhospitality to travelers and pilgrims.
- Monasteries functioned as inns, providing theraccommodations and food for the weary travelers.
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- Inns became licensed & were permitted to import &resell mines.
- The inn the in themselves belonged not to theinnkeepers but were operated under three- year leases,with were sold by auction.
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- Charlemagne enacted laws setting out the duty of a
Christian to provide a free resting place for a travelers.- In Florence, Italy, great innkeepers of the city
incorporated a guide or a association for the purpose ofturning hospitality into the business.
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MODERN AGES
- Common transportation was the stage coach- Inns or taverns, became popular meeting places for local
nobility, politicians, priest and others.
- Licenses for the inns were issued by the local lord orknight within whose territory the inn lay.
