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BEST HRM PRACTICES AT
MARRIOTT INTERNATIONAL
Prepared By :-
Deepak Singh
Eshita Kapoor
Hadish
Shahul Hameed
Shubham Jain Vinaya
CONTENT
SPIRIT TO SERVE BACKGROUND THE MARRIOTT WAY HR PRACTICES QUESTIONS & ANS. WHAT WE LEART CONCLUSION
“SPIRIT TO SERVE”
The environment of your industry, how you treat your employees & how they take care of your customers, that is what called the work culture.
In Marriott they love to treat customers and passionate about their God.
BACKGROUND
Founded :- In 1927Founder :- JW. MarriottCurrent Chairman :- Bill MarriottNo. Of employees :- 128,000Turnover :- $9 bn (2003)
THE MARRIOTT WAY
People first philosophy.Get it right the first time.Money is the big thing, it is not the only thing.Promote from within.Build your brand.
HR PRACTICES
Selection Procedure
T&D
Job retention & Employee
satisfaction
Grievance Procedure
Q. R O L E O F C O M PA N Y ’ S C U LT U R E & S P I R I T T O S E RV E I N I N N O VAT I V E H R P O L I C I E S ?
Three types of culture :-
Associates
Customers
Communities
Q. HOW TRAINING AND DEVELOPMENT HELPS MARRIOTTS
TO RETAIN THEIR EMPLOYEES?
Employee retention
Holy grail for recruitment &
retention.
Training
Development
Q. INNOVATIVE POLICIES AND PROGRAMS AT MARRIOTT & THEIR
STRENGTHS & WEAKNESSES?
Pathway to independence.
Training Program for the
employees
Success Of the Program
Interactive Multimedia Training
WHAT WE LEARNT?
Profitability is important but something is
more then it.
HR practices can bring huge change in
your organization.
Proactive nature is the need of today.
You can not predict the future but you
can make present better.
CONCLUSION
You can transform anyone the way you want.
It only requires proper guidance and
training. Make others satisfy and they will
support you. And at last but not least
“ Something more than business it’s
pleasure.”