HUMAN RESOURCE MANAGEMENTE-Zone HRM Limited

Role of HR consultancy firm in developing modern HR practices in the corporate world of Bangladesh

`

Subject: HRM301

Section: 3

Department of Business Administration

East West University

43, Mohakhali C/A, Dhaka-1212

Date of Submission: April 4, 2011

2 | P a g e

SUBMITTED TO:

Laila Zaman,

Lecturer,

Department of Business Administration

East West University

SUBMITTED BY:

Name: Id Number:

Kazi Istiaque Ahamed 2009-2-10-208

Dipu Sangkar Biswas 2009-2-10-194

Hasibul Hasan 2009-1-10-180

Jisan Jahan Chowdhury 2009-2-10-112

LETTER OF TRANSMITTAL

Laila ZamanLecturer,Department of Business Administration

East West University

Subject: Application for submitting a report on E-HRM Ltd.

Dear Madam:

We have prepared a report on “E-Zone HRM Limited.” that you authorized us to prepare for the

partial fulfillment of our HRM course requirement.

We have tried our best to follow your guidelines in every aspect of preparing this report. We

have collected what we believed to be the most relevant information to make this report as

consistent as possible.

We enjoyed preparing this report because it provided us an opportunity to increase our

understanding about the role of HR consulting firm in developing modern HR practices in the

corporate world of Bangladesh. We feel certain that this experience will help us in our

professional life. We appreciate this opportunity to prepare this report. We will be happy to

answer any question on this subject.

Thank you,

Yours Sincerely,

Name Signature

Dipu Sangkar Biswas ____________________

Kazi Istiaque Ahmed ____________________

Hasibul Hasan ____________________

Jishan Jahan ____________________

3 | P a g e

ACKNOWLEDGEMENT

Making this report is not so easy if any body did not help us. We are very lucky that we have got

so much help from our instructor LZ, Lecturer, Department of Business Administration, East

West University. So at first we sincerely thank to our instructor for her co-operation with us.

INDEX

Name of the content Page no.

Executive summary 7

4 | P a g e

Origin of this report 8

Sources of information 8

Limitations 8

Background of the study 9

HR consulting firm 10

History of HR consultancy firm 12

E-zone HRM Ltd. 13

Mission 13

Vision 13

CORE STRATEGIES 13

Strengths 14

Types of services provided by E-zone 15

Business Consultancy 15

Learning solution 15

Recruitment solution 16

List of their existing clients and work areas 17

Outsourcing 21

Services provided to the corporate world of Bangladesh

21

Conclusion 24

5 | P a g e

Executive SummaryExecutive Summary

E-Zone HR limited is one of the best consulting firms in our country who is directly providing

services to corporate world of Bangladesh. This organization is contributing in our Bangladeshi

corporate world. Actually this organization is providing services like system analysis expertise in

configuration, human resources and payroll legal requirements, and Programming skills.

By preparing this report we have learn a lot about this E-Zone HR Ltd. We are going shoe all of

these in a listed format:

1. What are HR consulting firm and its history in our country?

2. What is E-Zone HR Ltd?

6 | P a g e

3. What is history of E-Zone HR Ltd?

4. What is mission, vision and core strategy of E-Zone HR Ltd?

5. What is its strength?

6. What types of services it provides?

7. What are levels for which they recruit employer?

8. Who are clients and work area of E-Zone HR limited?

9. What about their outsourcing?

10. What types of service they provide in corporate world of Bangladesh?

Origin of this reportOrigin of this report

As a student of the department of Business Administration of East West University, Bangladesh,

we were required to meet the requirements of Project work as a part of the subject HRM, to serve

this purpose has given us the chance to make ourselves familiar with the HR consulting firms of

Bangladesh, behavior and other aspects. In addition, we are very much thankful to the company

for their willingness to help us and we are supposed to conduct a research and submit it in the

form of a report in accordance with the academic requisition. This report is proposed and

assigned by our course instructor Laila Zaman (Lecturer, Department of Business

Administration, East West University)

7 | P a g e

Sources of InformationSources of Information

To carry out the proposed study the data have been collected from one source:

Secondary source

We used mainly the Internet as our secondary source of the data. We visited the company’s

website, brochure, and other research reports.

LimitationsLimitations

While preparing this report we faced some problems such as:

We did not get full cooperation from the HR consulting firms

We could not talk directly with an HR consultant for their expensive charge

We could not access all the required information from the HR consulting firms

Internet searches did not produce much relevant information

Background of the studyBackground of the study

Organizational Leaders are constantly making decisions to help improve the performance of their

companies. Often, that discussion leads to goals for the future. That’s where and when HR

consultants come in. E-Zone HRM Ltd (a concern of E-Zone Group) is a human

resource consulting firm that provides one-stop HR solutions to i ts clients.

They specialize in delivering innovative and value added services that promote revenue

growth and cost containment. E - Z O N E E x e c u t i v e s a r e e x p e r t s i n l e a d i n g ,

c h a n g i n g a n d d e v e l o p i n g h i g h - p e r f o r m i n g organizations. They are able to

leverage on the expertise of their executives to provide result-oriented consulting services to

their clients At E-Zone, they deliver consulting solutions that EMPOWER people and

organizations to do the following:

Operate efficiently

8 | P a g e

Hire and Retain the Right People

Drive Growth

Establish leadership in the market through learning At E-Zone they take the

long term view believing that success is based on exceeding

their  clients' expectations in both service and advice. Their success and

reputation are based on the foundation of providing quality, t imely and

professional services. Their rapid growth and r e p u t a t i o n a r e

t h e r e s u l t o f t h e i r c o m m i t m e n t t o q u a l i t y , s p e e d

a n d t h o r o u g h n e s s i n combination with superior screening and

identification techniques.

HRHR consultingconsulting firms firms

HR consulting firms are available around the world and are designed to meet several needs

unique to human resource services. Human resources (HR) consulting is typically divided into

four primary areas:

system implementation,

recruitment,

business process evaluation, and

compensation management.

HR consulting firms are typically used by large organizations that have a dedicated human

resources department. In general, firms with fewer than 250 employees do not have the size

required to necessitate the services of this type of firm.

9 | P a g e

The primary goal of all HR consulting firms is to fill a short-term gap in the services provided by

the company’s internal human resources department. Consultants are typically certified human

resources specialists with expertise in different aspects of this profession. When selecting any

consulting firm, it is standard practice to request the resumes of the consultants that will be

assigned to the project. Review the resumes carefully to determine the level of education and

experience that each team member possesses.

System implementation is a large part of the work done by HR consulting firms. There are two

types of systems used for HR: enterprise resource planning (ERP) or payroll/human resources

system. ERP implantation requires a specific skill set, including

expertise in configuration,

system analysis,

human resources and

payroll legal requirements, and

programming skills.

A standalone payroll system also requires training in system implementation, but lacks the

complexity of an ERP implementation.

Recruitment services can range from short-term labor needs to executive search committees. The

overall need filled by this type of firm is to manage the job posting and application review

process. Typically a recruitment firm will conduct the initial review and interview with potential

candidates. A short list is then presented to the client, who will hold second- and third-level

interviews with the recruiter. Upon selection of a successful candidate, the recruitment firm

receives its payment for services rendered

Business process evaluation is a growing area of business for HR consulting firms. In order to

provide this service, the consultants must have a strong educational background in human

resources and be familiar with all the local labor laws, reporting requirements, and other

10 | P a g e

regulations. Experience in industry is also necessary to understand the gap between ideal

solutions and practical needs.

History of HR Consulting FirmHistory of HR Consulting Firm

In the ever-changing landscape of Human Resources consulting, where the industry itself as a

whole is probably entering its adolescent phase, there seems to be a strong trend emerging.  As

with any evolving process, there are some notable pros and cons associated with it.

As a cottage industry, in the 1980s some “personnel” pioneers entered the high-risk/high-reward

career of HR consulting. A well-qualified, energetic and driven HR professional may have

ventured out of their corporate environment to sell HR services such as training, organizational

development, recruiting, benefits or compensation and generalist skills, to small, medium and

large firms in need of temporary or project-based expertise. There were a handful of small

boutique firms that an individual could choose to partner with, but by and large, the industry was

11 | P a g e

just emerging on the scene. Companies of all sizes began to realize that there was help and

assistance available, from a growing number of very qualified HR practitioners and small, but

growing, HR consulting firms.

At 90s, many HR professionals ventured out of their corporate HR jobs to join the ranks of the

HR consulting world. Business was booming! Companies now had many choices when they

realized an HR project need; including individual contributors (independents), boutique

consulting firms, and larger staffing organizations that had entered the HR consulting space.

The economy of Bangladesh is a developing one and as a result of this a large number of jobs are

available in Bangladesh. Placement consultants or recruitment agencies in Bangladesh have

grown largely over a period of time because of the large number of companies opening up its

branches in Bangladesh. All these placement consultants in Bangladesh look for qualified and

skilled candidates by putting up advertisements in national and international newspapers as well

as in the websites. The placement agencies not only recruit people but also help in market

research, training, consulting etc

E-Zone HRM LimitedE-Zone HRM Limited

We have worked on E-zone HRM Ltd. It is a reputed HR consulting firm in Bangladesh. We

have collected our information through internet, and all the information given is true.

12 | P a g e

13 | P a g e

MISSION

Our mission is to provide prompt and efficient services to our clients with excellence and

dedication in all aspects of human resources management by creating a sustained and mutually

beneficial relationship, and by forging international alliances with similar firms.

VISION

To be an organization that:

enhances achievement of our national and international clients’ goals and objectives

acquires and maintains advanced level of  competencies in its fields of activity

provides opportunities for its people to achieve their career objectives

upholds high ethical standards in conducting its affairs

CORE STRATEGIES

Accomplish task in WIN-WIN situation

Work until customer satisfaction

Striving for quality

Always maintain deadline

Dedicate team for individual assigned task

Design/accomplish all HR tasks in line with recent market trends & company focused

Always keep us update on recent HR developments

Focusing on individual issue rather looking at holistically

Strengths

Dedicated as HR services providers only

Full time professionals with a wealth of experience in HR & managerial field with multinational background

More than 50000 qualified CV in data bank

Dedicated  job portal- www.banglajobsglobal.com

Web page- www.ezonehrm.com

24 hours online services

Office space in prime location with modern facilities

Experience of working with varied types of corporate clients with multicultural background