HRM628AMegaFileforFinaltermExamsQuizzes

MGMT628- Organizational Development Composed By Faheem Saqib A Mega File for Final term Exams & Quizzes For more Help Rep At [email protected] [email protected] 0334-6034849

FINALTERM EXAMINATION

Spring 2010 MGMT628- Organizational Development

In under organized organizations which of the following factors is not present?

► Too little constraint or regulation for effective task performance ► Communication is fragmented ► Job responsibilities are ambiguous ► Conflicts are avoided pg#37 Communication between management and employees is typically suppressed, conflicts are avoided, and employees are apathetic. In under organized organizations, on the other hand, there is too little constraint or regulation for effective task performance. Leadership, structure, job design, and policy are poorly defined and fail to control task behaviors effectively.

Communication is fragmented, job responsibilities are ambiguous, and employees' energies are dissipated because they lack direction. Question No: 2 ( Marks: 1 ) - Please choose one Internal consultants of organization development are members of the organization and often are located in which department of organization? ► Human resources ► Finance ► Research and development ► Information technology Question No: 3 ( Marks: 1 ) - Please choose one When OD practitioners try to implement interventions for which they are not skilled or when the client attempts a change for which he is not ready then which of the following ethical dilemmas can occur? ► Technical Ineptness ► Value and Goal Conflict ► Coercion ► Misuse of Data Question No: 4 ( Marks: 1 ) - Please choose one In which of the following ethical dilemmas organization members are forced to participate in an OD intervention. ► Technical Ineptness ► Value and Goal Conflict ► Coercion ► Misuse of Data pg#64 Coercion occurs when organization members are forced to participate in an OD intervention. Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following ethical dilemma is likely to occur in the entering and contracting phases of planned change when the initial consulting relationship is being established? ► Misrepresentation ► Coercion ► Misuse of Data

► Value and Goal Conflict pg#64 Misrepresentation is likely to occur in the entering and contracting phases of planned change when the initial consulting relationship is being established- Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is the second level in an organization having open system? ► Strategy and structure of organization ► Group designs ► Individual job design ► Ways of doing job When viewed as open systems, organizations can be diagnosed at three levels. The highest level is the overall organization and includes the design of the company’s strategy, structure, and processes. Large organization units, such as divisions, subsidiaries, or strategic business units, also can be diagnosed at that level. The next lowest level is the group or department, which includes group design and such devices for structuring interactions among members as norms and work schedules

Question No: 7 ( Marks: 1 ) - Please choose one

Task-related activities are involved in which of the following design components of group? ► Goal clarity ► Task structure ► Group composition ► Group functioning pg#63 Group functioning therefore involves task-related activities, such as giving and seeking information and elaborating, coordinating, and evaluating activities; and the group-maintenance function, which is directed toward holding the group together as a cohesive

team and includes encouraging, harmonizing, compromising, setting standards, and observing. Performance norms are member beliefs about how the group should perform its task and include acceptable levels of performance. Question No: 8 ( Marks: 1 ) - Please choose one Building a data-collection contract can ensure that organization members provide: ► A good chance of promotion for practitioner ► Honest, reliable, and complete information ► Reliable but restricted amount of information ► A help in strategy making pg# 102 Building a data-collection contract can ensure that organization members provide honest, reliable, and complete information. Question No: 9 ( Marks: 1 ) - Please choose one Which of the following technique has two way communications? Questionnaires ► Interview ► Observations ► Unobtrusive measures ► pg#105 Second, interviewing is the only technique that provides two-way communication. Question No: 10 ( Marks: 1 ) - Please choose one

Sensitivity to pressures for change can work as an indicator of which of the following?

Capability to change ► Readiness to change ► Acceptance of applied change ► Dissatisfaction with applied change ► pg#122

Readiness for Change: Intervention success depends heavily on the organization being ready for planned change. Indicators of readiness for change include sensitivity to pressures for change, dissatisfaction with the status quo, availability of resources to support change, and commitment of significant management time. Question No: 11 ( Marks: 1 ) - Please choose one “Heavy foreign competition” can be used for which of the following methods to generate sufficient dissatisfaction to produce change? Creating pressure for change ► Revealing discrepancies between current and desired states ► Conveying credible positive expectation for the change ► Starting communication for change ► pg#131 Sensitize organizations to pressure for change. Innumerable pressures for change operate both externally and internally to organizations. As mentioned earlier, modern organizations face unprecedented environmental pressures to change themselves, including heavy foreign competition, Question No: 12 ( Marks: 1 ) - Please choose one One of the most frustrating aspects of managing change is: Empathy and support ► Communication ► Participation and involvement ► Creating pressure for change ► pg#132 However, communication is also one of the most frustrating aspects of managing change. Question No: 13 ( Marks: 1 ) - Please choose one

Group interventions aimed at contents includes which of the following?

Relationships between and among group members ►(in mine point of view) Problem solving and decision making ►

The identity and purpose of the group ► Group membership ► pg#96 In this case, diagnosis suggests the need for group interventions aimed at improving performance norms and developing healthy interpersonal relations. Question No: 14 ( Marks: 1 ) - Please choose one

Which of the following can help third-party consultants in achieving productive dialogue between the disputants? Providing open and clear forms of communication ► Avoiding the conflict ► Ignoring the dispute ► Producing tension and sense of urgency ► pg#168 The following ingredients can help third-party consultants achieve productive dialogue between the disputants so that they examine their differences and change their perceptions and behaviors: mutual motivation to resolve the conflict; equality of power between the parties; coordinated attempts to confront the conflict; relevant phasing of the stages of identifying differences and of searching for integrative solutions; open and clear forms of communication; and productive levels of tension and stress. Question No: 15 ( Marks: 1 ) - Please choose one People working in marketing department of an organization are example of which of the following? Natural work team ►

Temporary task team ►

Project groups ►

Special assignment teams ► pg#171

Natural work team – people come together because they do related jobs or because of the structure of the organizations design. Question No: 16 ( Marks: 1 ) - Please choose one Radically redesigns the organization’s core work processes is called: Restructuring ► Reengineering ► Downsizing ► Rightsizing ► pg#186 Reengineering radically redesigns the organization’s core work processes to give tighter linkage and coordination among the different tasks. Question No: 17 ( Marks: 1 ) - Please choose one Organization effectiveness depends on the extent to which its structures are responsive to all of the following factors EXCEPT: Environment ► Organization size ► Technology ► Customer base ► pg#186 See the figure 41 Question No: 18 ( Marks: 1 ) - Please choose one All of the following are the advantages of network based form of organizational structure EXCEPT: Creates a “best-of-the-best” organization to focus resources on customer and market needs ► Enables each organization to leverage a distinctive competency ► Permits rapid global expansion ► Managing lateral relations across autonomous ► pg#195 Advantages • Enables highly flexible and adaptive response to dynamic environments

• Creates a “best-of-thebest” organization to focus resources on customer and market needs • Enables each organization to leverage a distinctive competency • Permits rapid global expansion • Can produce synergistic results Question No: 19 ( Marks: 1 ) - Please choose one Which of the following is aimed at culture change? Workforce reduction ► Organization redesign ► Systemic redesign ► Process redesign ► pg#197 Systemic redesign Aimed at culture change Long-term implementation Fosters transformation Question No: 20 ( Marks: 1 ) - Please choose one

Which of the following is the name of committee that are created during the project start-up phase and comprises key representatives from management? Multiple-level committee ► Ad hoc committee ► External consultants committee ► Steering committee ► pg#207 Steering committee. This top-level labor-management committee serves as the basic center for planning.

It is created during the project start-up phase and comprises key representatives from management, such as a president or chief operating officer, and each of the unions and employee groups involved in the project, such as local union presidents. Question No: 21 ( Marks: 1 ) - Please choose one Which of the following method is aimed at identifying stress symptoms so that corrective action can be taken? Health Profiling ► Charting Stressors ► Role Clarification ► Supportive Relationships ► pg#258 Health Profiling. This method is aimed at identifying stress symptoms so that corrective action can be taken. Question No: 22 ( Marks: 1 ) - Please choose one Which of the following are aimed at the process, content, or structure of the group. Group intervention ► Individual intervention ► Basic process intervention ► Process intervention ► pg#164 Group Interventions: These interventions are aimed at the process, content, or structure of the group. Question No: 23 ( Marks: 1 ) - Please choose one __________ is to compare results in the intervention situation with those in another situation where no such change has taken place. Comparison unit ► Longitudinal measurement ► Statistical analysis ► Diagnosis analysis ► pg#150 2. Comparison unit. It is always desirable to compare results in the intervention situation with those in another situation where no such change has taken place.

Question No: 24 ( Marks: 1 ) - Please choose one In which of the following consulting models, the leader hires a consultant to obtain the information and make a report, often including recommendations for action ? ► Purchase of Expertise Model ► Doctor-patient Model ► Process Consultation Model ► Organization model pg#4 In the “purchase of expertise model,” a leader or group identifies a need for information or expertise that the organization cannot supply. The leader hires a consultant to obtain the information and make a report, often including recommendations for action. Question No: 25 ( Marks: 1 ) - Please choose one

The life cycle of resistance to change consists of five phases. In which phase the people can openly criticized, ridiculed, and persecuted the person or group who see the need for change? ► First Phase ► Second Phase ► Third Phase ► Fourth Phase pg#132 Phase 1 In the first phase, there are only a few people who see the need for change and take reform seriously, As a fringe element of the organization, they may be openly criticized, ridiculed, Question No: 26 ( Marks: 1 ) - Please choose one There are two distinct types of OD evaluation: first “Guide the implementation of interventions” and second is: ► Assess the overall impact of intervention ► Assess the need of intervention ► Assess the compatibility of intervention ► All of the given options pg#143

There are two distinct types of OD evaluation—one intended to guide the implementation of interventions and another to assess their overall impact. Question No: 27 ( Marks: 1 ) - Please choose one Formula to determine motivating potential of job is__________________. ► Job Meaningfulness + Autonomy + Job Feedback ► Job Meaningfulness – Autonomy x Job Feedback ► Job Meaningfulness + Autonomy x Job Feedback ► Job Meaningfulness x Autonomy x Job Feedback pg#220 Motivation Potential Score (MPS) = Job Meaningfulness x Autonomy x Job Feedback Question No: 28 ( Marks: 1 ) - Please choose one Which of the following stage is concerned with leaving a career ? ► Establishment stage ► Advancement stage ► Maintenance stage ► Withdrawal stage pg#237 The withdrawal stage (ages 60 years and above). This final stage is concerned with leaving a career. Question No: 29 ( Marks: 1 ) - Please choose one Change in following four parameters of every organization remains durable but it varies from one to other parameter. Which parameter is durable for short-term? ► Infrastructure ► Physical ► Culture ► Behavior Question No: 30 ( Marks: 1 ) - Please choose one Under which of following diagnoses approach of culture, OD practitioner find that people generally take cultural assumptions for granted and rarely speak of them directly. ► The Behavioral Approach ► The Competing Values Approach ► The Symbolic Approach ► The Deep Assumption Approach

pg#285 Diagnosing organization culture at the deep assumptions level poses at least three difficult problems for collecting pertinent information. First, culture reflects shared assumptions about what is important, how things are done, and how people should behave in organizations. People generally take cultural assumptions for granted and rarely speak of them directly. Question No: 31 ( Marks: 1 ) - Please choose one If an organization's values are focused on internal integration issues and emphasize innovation and flexibility, it manifests which of the following culture? ► Clan Culture ► Adhocracy Culture ► Hierarchical Culture ► Market Culture pg#283 if an organization's values are focused on internal integration issues and emphasize innovation and flexibility, it manifests a clan culture. Question No: 32 ( Marks: 1 ) - Please choose one To become learning organization, an organization must increase the size of which of the following? ► Organization’s Brain ► Organization’s Vision ► Organization’s Interdependence ► Organization’s Resources Question No: 33 ( Marks: 1 ) - Please choose one The organizations that provide employment security (ES) have which of the following orientation because ES is considered as important factor for the success of an organization. ► “View people as strategic assets rather than as costs” ► “View people as pillar that absorb environment threats” ► “View people as a ladder that helps in achieving the goals” ► “View people as business partner that contribute their efforts for success” pg#292 1. Employment security

Most research on the effects of management systems has incorporated security as a critical element of high-performance management systems. She views people as strategic assets rather than as costs.


Team building is MOST important in which of the following type of industries? Emerging ►

Fast growing ►

Stable ►

Stagnant ► Question No: 35 ( Marks: 1 ) - Please choose one

Which of the following is among the earliest organization wide process intervention approaches to OD?

Organization confrontation meeting ► Inter-group relations ► The large-group intervention ► Grid Organization Development ► pg#17 The first type of intervention, the organization confrontation meeting, is among the earliest organization wide process approaches.


Which of the following describes the shift in product life cycle? Organizational change ► Transformational change ► Network change ► Environmental change ► pg#275 Transformational change occurs in response to at least three kinds of disruption: 1. Industry discontinuities —sharp changes in legal, political, economic, and technological conditions that shift the basis for competition within industries 2. Product life cycle shifts —changes in product life cycle that require different business strategies 3.Internal company dynamics —changes in size, corporate portfolio strategy, executive turnover, and the lik


Which of the following problem is associated with external practitioners of organization development?

► Unfamiliarity with internal culture and technologies used

► Lack of specialized skills

► Lack of objectivity

► Lack of degree of influence and status in client system


Which of the following is the lowest level in an organization having open

system?

► Strategy and structure of organization

► Group designs

► Individual job design

► Norms and work schedule

[email protected]


Which type of structure should be used in an ideal organization?

► Rigid

► Flexible

► Tall

► Small


In which phase of life cycle of resistance to change, the change agent can

face maximum confrontation?

► First Phase

► Second Phase

► Third Phase

► Fourth Phase


If an organization desires that the group should be effective than task-

related activities are needed. Which of following is the example of task-

related activities?

► Coordinating

► Elaborating

► Evaluating

► All of the given options


In transactional management style, manager tries to develop which of the

following?

► Skills

► Processes

► Careers

► Abilities


If organizations want to redesign their structures into more integrative

and flexible forms then which of the following structures suits best?

► Functional structure

► Network structure

► Self-contained unit

► Matrix structure


The information regarding different features of interventions and their immediate

effect is derived from which of the following?

► Evaluation Feedback

► Implementation Feedback

► Initial Diagnose

► Problem Feedback

Pg#143


Which of the following may NOT be considered as outcome variable for

an organization?

► Performance

► Satisfaction

► Autonomy

► Absenteeism

pg#146


In which of the organizational structure, high involvement of employees is

possible.

► Flat Structure

► Grid Structure

► Long Span of Control

► All structures are compatible


Which of the following statements is NOT true?

► TQM may not be part of OD program. OD program may include TQM

as one of techniques.

► OD practitioners view organization problems as having a variety of

causes with no predefined solutions.

► OD and TQM both view people as having inherent desire to contribute

in meaningful ways

► TQM and OD both have similar values because both believe in low

employee involvement?

pg#216


Which of the following distinct career stages is extended for longest

period?

► The Establishment Stage

► The Withdrawal Stage

► The Maintenance Stage

► The Advancement Stage

pg#237

Question No: 49 ( Marks: 3 )

Discuss the function of quality of work life.

Question No: 50 ( Marks: 3 ) What is the purpose of collective response for an organization? Question No: 51 ( Marks: 5 )

Discuss the significance of inter-group relations interventions? Question No: 52 ( Marks: 5 ) How would you differentiate vertical market network from inter market network? Question No: 53 ( Marks: 5 ) The most common organizational responses to the environment are administrative. How an organization responds administratively to the environment?

Question # 10 of 20 ( Start time: 01:42:54 AM ) Total Marks: 1 “May reward political skills as opposed to technical skills” is the disadvantage of: Select correct option: Self-Contained-Unit Organization Functional organization Matrix organization Process base formed organization Question # 9 of 20 ( Start time: 01:41:29 AM ) Total Marks: 1 Organization development is basically improving which of the following factors in the people? Select correct option: Effectiveness Quality Efficiency Growth Question # 8 of 20 ( Start time: 01:40:34 AM ) Total Marks: 1 Team-building activities can be classified on all of the following EXCEPT: Select correct option: Activities relevant to one or more individuals Activities specific to the organization’s operation Activities specific to the group’s operation and behavior Activities affecting the group’s relationship with the rest of the organization Question # 7 of 20 ( Start time: 01:40:05 AM ) Total Marks: 1 "To make people happy” is the mission statement of: Select correct option: Walt Disney Wal Mart Merck Mary kay cosmetic Question # 6 of 20 ( Start time: 01:39:02 AM ) Total Marks: 1 Which of the following skill is least likely to be adopted by organization development practitioners to be effective? Select correct option: Intrapersonal skills Interpersonal skills

General consultation skills Self assessment skills Question # 5 of 20 ( Start time: 01:38:32 AM ) Total Marks: 1 Which of the following networks represents alliances among a variety of organizations in different markets? Select correct option: An internal market network A vertical market network An inter-market network An opportunity network Question # 4 of 20 ( Start time: 01:37:03 AM ) Total Marks: 1 An effective data has which of the following characteristics? Select correct option: Accurate Large Comparable All of the given options Question # 3 of 20 ( Start time: 01:36:28 AM ) Total Marks: 1 Which one of the following is the part of transformation of comparison of planned change model? Select correct option: Social component Information Energy Services Question # 2 of 20 ( Start time: 01:35:29 AM ) Total Marks: 1 Which of the following methods is NOT related to quantitative tool for analyzing data? Select correct option: Content analysis Means, Standard Deviations, and Frequency Distributions Scatter grams and Correlation Coefficients Difference Tests Question # 1 of 20 ( Start time: 01:35:02 AM ) Total Marks: 1 OD programs rely heavily upon which of the following? Select correct option:

The Vision setting The mission setting The goal-setting process The outcome analysis Question # 14 of 20 ( Start time: 01:52:26 AM ) Total Marks: 1 “What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed in which of the following stages of action research model? Select correct option: Problem identification Contracting Diagnosis Planning Change Question # 13 of 20 ( Start time: 01:52:05 AM ) Total Marks: 1 __________ should be specific, measurable and attainable. Select correct option: Objectives Goals Strategies Mission Question # 12 of 20 ( Start time: 01:51:10 AM ) Total Marks: 1 In open system methods the different domains or parts of the environment are identified and prioritized in which of the following steps? Select correct option: Map the current environment surrounding the organization Compare the present with the ideal future Identify the core mission of the organization Create a realistic future scenario of environmental expectations and organization responses Question # 11 of 20 ( Start time: 01:50:50 AM ) Total Marks: 1 __________ occurs when organization members are forced to participate in an OD in¬tervention. Select correct option: Misuse of data Democratic value Misrepresentation Coercion

Question # 20 of 20 ( Start time: 02:02:07 AM ) Total Marks: 1 Which of the following is not necessary to be exhibited in a successful change practitioner? Select correct option: Goal-setting ability Problem-solving ability Ability to perform self-assessment Ability to have all knowledge of internal organizational systems Question # 19 of 20 ( Start time: 02:01:09 AM ) Total Marks: 1 Increased understanding, insight, and self-awareness about one’s own behavior are the objectives of which of the following? Select correct option: T-group Process consultation Third-party intervention Team building Question # 18 of 20 ( Start time: 02:00:33 AM ) Total Marks: 1 The intent of vertical loading is to: Select correct option: Decrease the gap between doing the job and controlling the job Increase the gap between doing the job and controlling the job Decrease the gap between employees and managers Increase the gap between employees and managers Question # 17 of 20 ( Start time: 01:59:36 AM ) Total Marks: 1 __________ involves making a particular change a permanent part of the organization’s normal functioning. Select correct option: Institutionalization Evaluation Measurement Diagnosis Question # 16 of 20 ( Start time: 01:59:17 AM ) Total Marks: 1 Coordination is most important for groups performing which of the following tasks? Select correct option: Independent tasks Interdependent tasks

Mutually exclusive tasks Self regulatory tasks Question # 15 of 20 ( Start time: 01:58:57 AM ) Total Marks: 1 Which one the following in NOT the part of Lewin’s change model? Select correct option: Unfreezing Refreezing Moving Problem identification Question # 1 of 20 ( Start time: 05:05:49 PM ) Total Marks: 1 Which one of the following activities involves in “creating a vision” for effective change management? Select correct option: Assessing change agent power Describing the core ideology Commitment planning Provide resources for change Question # 2 of 20 ( Start time: 05:07:21 PM ) Total Marks: 1 Which of the following is not necessary to be exhibited in a successful change practitioner? Select correct option: Goal-setting ability Problem-solving ability Ability to perform self-assessment Ability to have all knowledge of internal organizational systems Question # 3 of 20 ( Start time: 05:08:16 PM ) Total Marks: 1 Process consultation deals primarily with all of the following important interpersonal and group processes, EXCEPT: Select correct option: Communications Functional roles of groups in organizations Group norms development The use of leadership and authority

Question # 4 of 20 ( Start time: 05:09:20 PM ) Total Marks: 1 Which of the following organization development practicing style seeks both a high degree of effectiveness and a high degree of member satisfaction, believing that greater effectiveness is possible when all members are involved and problem-solving is done through teamwork? Select correct option: Persuader style Cheerleader Style Analyzer Style Pathfinder Style Question # 5 of 20 ( Start time: 05:10:23 PM ) Total Marks: 1 __________ a leader or group identifies a need for information or expertise that the organization cannot supply. Select correct option: Purchase of expertise model Doctor-patient model Process consultation model Organization model Question # 6 of 20 ( Start time: 05:11:14 PM ) Total Marks: 1 Which one of the following is the part of contemporary action research? Select correct option: Choose positive objective Problem identification Joint action planning Unfreezing Question # 7 of 20 ( Start time: 05:12:41 PM ) Total Marks: 1 An effective data has which of the following characteristic/s? Select correct option: It Can be generalized It is large It is comparable All of the given options

Question # 8 of 20 ( Start time: 05:14:02 PM ) Total Marks: 1 OD practitioners may need to collect preliminary information to help define the problematic or development issues. In this situation what happens to entering and contracting process? Select correct option: It becomes more formal and complex It becomes less formal and complex It becomes easier to handle It involves internal practitioners Question # 9 of 20 ( Start time: 05:15:34 PM ) Total Marks: 1 In which of the following stage of planned change, the feedback to organization members about the intervention's results provides information about whether the changes should be continued, modified, or suspended. Select correct option: Evaluating and Institutionalizing Change Planning and Implementing Change Diagnosing Entering and Contracting Question # 10 of 20 ( Start time: 05:16:24 PM ) Total Marks: 1 __________ refers to situations where one person’s performance is contingent upon how someone else performs. Select correct option: Interdependence Dependence Independence Confidence Question # 11 of 20 ( Start time: 05:17:01 PM ) Total Marks: 1 Norms that support and contribute to the pivotal norms but are not essential to the organization’s objectives are: Select correct option: Social norms Peripheral norms Behavioral norms

Psychological norms Question # 12 of 20 ( Start time: 05:17:54 PM ) Total Marks: 1 Which of the following is the degree to which the organization’s environment and technology are changing? Select correct option: Congruence Stability of environment and technology Unionization Goal specificity Question # 13 of 20 ( Start time: 05:18:36 PM ) Total Marks: 1 Multiple organizations linked to a focal organization that coordinates the movement of resources from raw materials to end consumer represents which type of network in organizations? Select correct option: An internal market network A vertical market network An inter-market network An opportunity network Question # 14 of 20 ( Start time: 05:19:16 PM ) Total Marks: 1 __________ Organization is highly flexible and adaptable to changing conditions. Select correct option: Network structure Formal structure Complex structure Informal structure Question # 15 of 20 ( Start time: 05:19:59 PM ) Total Marks: 1 __________ are aimed at the process, content, or structure of the group. Select correct option: Group intervention Individual intervention Basic process intervention Process intervention

Question # 16 of 20 ( Start time: 05:20:51 PM ) Total Marks: 1 Which one of the following elements typically does not includes envisioned future that can be communicated to the organization’s members? Select correct option: Bold outcomes Valued outcomes Desired future state Activity planning Question # 17 of 20 ( Start time: 05:22:24 PM ) Total Marks: 1 Which one of the following is NOT the component of design component at individual level? Select correct option: Individual effectiveness Skill variety Task identity Task significant Quiz Start Time: 05:05 PM Time Left 89 sec(s) Question # 18 of 20 ( Start time: 05:23:53 PM ) Total Marks: 1 __________ occurs when organizational development practitioners claim that an intervention will produce results that are unreasonable for the change program or the situation. Select correct option: Ethical Dilemmas Misrepresentation Coercion Spirit of inquiry Question # 19 of 20 ( Start time: 05:25:01 PM ) Total Marks: 1 __________ occurs when information gathered during the OD process is used punitively. Large amounts of information are invariably obtained during the entry and diagnostic phases of OD.

Select correct option: Misuse of data Democratic value Misrepresentation Coercion Question # 1 of 20 ( Start time: 05:05:49 PM ) Total Marks: 1 Which one of the following activities involves in “creating a vision” for effective change management? Select correct option: Assessing change agent power Describing the core ideology Commitment planning Provide resources for change Question # 2 of 20 ( Start time: 05:07:21 PM ) Total Marks: 1 Which of the following is not necessary to be exhibited in a successful change practitioner? Select correct option: Goal-setting ability Problem-solving ability Ability to perform self-assessment Ability to have all knowledge of internal organizational systems Question # 3 of 20 ( Start time: 05:08:16 PM ) Total Marks: 1 Process consultation deals primarily with all of the following important interpersonal and group processes, EXCEPT: Select correct option: Communications Functional roles of groups in organizations group norms development The use of leadership and authority

Question # 4 of 20 ( Start time: 05:09:20 PM ) Total Marks: 1 Which of the following organization development practicing style seeks both a high degree of effectiveness and a high degree of member satisfaction, believing that greater effectiveness is possible when all members are involved and problem-solving is done through teamwork? Select correct option: Persuader style Cheerleader Style Analyzer Style Pathfinder Style Question # 5 of 20 ( Start time: 05:10:23 PM ) Total Marks: 1 __________ a leader or group identifies a need for information or expertise that the organization cannot supply. Select correct option: Purchase of expertise model Doctor-patient model Process consultation model Organization model Question # 6 of 20 ( Start time: 05:11:14 PM ) Total Marks: 1 Which one of the following is the part of contemporary action research? Select correct option: Choose positive objective Problem identification Joint action planning Unfreezing Question # 7 of 20 ( Start time: 05:12:41 PM ) Total Marks: 1 An effective data has which of the following characteristic/s? Select correct option: It Can be generalized It is large

It is comparable All of the given options Question # 8 of 20 ( Start time: 05:14:02 PM ) Total Marks: 1 OD practitioners may need to collect preliminary information to help define the problematic or development issues. In this situation what happens to entering and contracting process? Select correct option: It becomes more formal and complex It becomes less formal and complex It becomes easier to handle It involves internal practitioners Question # 9 of 20 ( Start time: 05:15:34 PM ) Total Marks: 1 In which of the following stage of planned change, the feedback to organization members about the intervention's results provides information about whether the changes should be continued, modified, or suspended. Select correct option: Evaluating and Institutionalizing Change Planning and Implementing Change Diagnosing Entering and Contracting Quiz Start Time: 05:05 PM Time Left 88 sec(s) Question # 10 of 20 ( Start time: 05:16:24 PM ) Total Marks: 1 __________ refers to situations where one person’s performance is contingent upon how someone else performs. Select correct option: Interdependence Dependence Independence Confidence

Quiz Start Time: 05:05 PM Time Left 89 sec(s) Question # 11 of 20 ( Start time: 05:17:01 PM ) Total Marks: 1 Norms that support and contribute to the pivotal norms but are not essential to the organization’s objectives are: Select correct option: Social norms Peripheral norms Behavioral norms Psychological norms Question # 12 of 20 ( Start time: 05:17:54 PM ) Total Marks: 1 Which of the following is the degree to which the organization’s environment and technology are changing? Select correct option: Congruence Stability of environment and technology Unionization Goal specificity Question # 13 of 20 ( Start time: 05:18:36 PM ) Total Marks: 1 Multiple organizations linked to a focal organization that coordinates the movement of resources from raw materials to end consumer represents which type of network in organizations? Select correct option: An internal market network A vertical market network An inter-market network An opportunity network

Question # 14 of 20 ( Start time: 05:19:16 PM ) Total Marks: 1 __________ Organization is highly flexible and adaptable to changing conditions. Select correct option: Network structure Formal structure Complex structure Informal structure Question # 15 of 20 ( Start time: 05:19:59 PM ) Total Marks: 1 __________ are aimed at the process, content, or structure of the group. Select correct option: group intervention Individual intervention Basic process intervention Process intervention Question # 16 of 20 ( Start time: 05:20:51 PM ) Total Marks: 1 Which one of the following elements typically does not includes envisioned future that can be communicated to the organization’s members? Select correct option: Bold outcomes Valued outcomes Desired future state Activity planning Question # 17 of 20 ( Start time: 05:22:24 PM ) Total Marks: 1 Which one of the following is NOT the component of design component at individual level? Select correct option: Individual effectiveness Skill variety Task identity

Task significant Question # 18 of 20 ( Start time: 05:23:53 PM ) Total Marks: 1 __________ occurs when organizational development practitioners claim that an intervention will produce results that are unreasonable for the change program or the situation. Select correct option: Ethical Dilemmas Misrepresentation Coercion Spirit of inquiry Quiz Start Time: 05:05 PM Time Left 89 sec(s) Question # 19 of 20 ( Start time: 05:25:01 PM ) Total Marks: 1 __________ occurs when information gathered during the OD process is used punitively. Large amounts of information are invariably obtained during the entry and diagnostic phases of OD. Select correct option: Misuse of data Democratic value Misrepresentation Coercion Question # 20 of 20 ( Start time: 05:25:45 PM ) Total Marks: 1 Which of the following organization development practicing style places emphasis on the satisfaction of organization members and is chiefly concerned with employee motivation and morale? Select correct option: Stabilizer Style Cheerleader Style Analyzer Style Pathfinder Style

Which one the following in NOT the part of Lewin’s change model? Select correct option: Unfreezing Refreezing Moving Problem identification __________ is an emerging profession providing alternative opportunities for gaining competence and developing a career Select correct option: Organization development Internal practitioner External practitioner Organization theory In company ABC, 15 minutes are reserved for tea time to support the interpersonal relations among members. Company is trying to do which of the following? Select correct option: Clearing goals (NOT Sure) Developing task structure Composing groups Enhancing group functioning __________ lists six key skill areas that are critical to the success of the internal practitioner. Select correct option: St. Paul Argyris Susan Gebelein Lockheed Martin "To preserve and improve human life” is the mission statement of: Select correct option: Walt Disney Wall Mart Merck Mary kay cosmetic

All of the following are the benefits an internal consultant gets in diagnosing stage of organization development EXCEPT: Select correct option: Have relationships with many organization members Sustain reputation as trustworthy over time Data openly shared can reduce political intrigue Confidential data can increase political sensitivities Encouraging, harmonizing, compromising, setting standards, and observing group members are involved in which of the following design components of group? Select correct option: Goal clarity Task structure Group composition Groups functioning Which one of the following is the identity of design component at organization level of comparison planned change model? Select correct option: General environment Industry structure Organization effectiveness Technology Open systems have which type of boundaries? Select correct option: Impenetrable Permeable Inflexible Rigid “This organization development process will result in increased customer base”. This is an example of which of the following contracting process? Select correct option: Describing

Mutual Expectations Time and Resources (NOT Sure) Ground Rules Which of the following is NOT a visible manifestation of culture? Select correct option: Dress Code Work Environment Attitudes Benefits Which of the following skill is least likely to be adopted by organization development practitioners to be effective? Select correct option: Intrapersonal skills Interpersonal skills General consultation skills Self assessment skills (NOT SURE) All of the following are the benefits an external consultant gets in consulting stage of organization development EXCEPT: Select correct option: Formal documents Must complete projects assigned Can terminate project at will Information confidential Which one of the following is NOT the part of first area of organizational diagnosis? Select correct option: Leadership Divisions Departments Products The goal of, which of the following organization development practicing style, is neither effectiveness nor participant satisfaction? Select correct option:

Stabilizer Style Cheerleader Style Analyzer Style Persuader Style A first application of strategic change was use of which of the following planning? Select correct option: Open system planning Close system planning Strategic planning Participative planning Which one of the following is the component of output at group level diagnosis? Select correct option: Team effectiveness Goal clarity Team functioning Group composition The way an organization uses its resources is called which of the following design components? Select correct option: Strategy Technology Structure Measurement systems OD is oriented to improve: Select correct option: Organizational efficiency Organizational effectiveness Organizational structure Organizational resources External practitioners are invited into the organization, so they have: Select correct option:

Less degree of influence than managers Greater freedom of operations as compare to internal practitioners Less experience so they are not considered for raises and appraisals A greater knowledge of technology than manager Question # 1 of 15 ( Start time: 07:13:02 AM ) Total Marks: 1 "To preserve and improve human life” is the mission statement of: Select correct option: Walt Disney Wall Mart Merck Mary kay cosmetic Question # 2 of 15 ( Start time: 07:13:54 AM ) Total Marks: 1 Which one of the following activities involves in “motivating change” for effective change management? Select correct option: Creating readiness for change Describe the core ideology Assessing change agent power Activity planning

Question # 3 of 15 ( Start time: 07:15:02 AM ) Total Marks: 1 __________ activity involves identifying key people and groups whose commitment is needed for change to occur and formulating a strategy for gaining their support. Select correct option: Commitment planning Activity planning Desired future state Identify key stakeholders Question # 4 of 15 ( Start time: 07:16:03 AM ) Total Marks: 1 __________ involves goal setting, performance appraisal, and reward systems that align member work behavior with business strategy, employee involvement, and workplace technology. Select correct option: Human Resource Management Performance management Management By objectives Knowledge management

Question # 5 of 15 ( Start time: 07:17:02 AM ) Total Marks: 1 Members keep their true feelings about selffulfillment and organizational effectiveness to themselves, assuming that sharing information may threaten personally desired outcomes in which of the following practitioner-client relationship mode? Select correct option: The apathetic mode The gamesmanship mode The charismatic mode The consensus mode Question # 6 of 15 ( Start time: 07:18:06 AM ) Total Marks: 1 The way an organization uses its resources is called which of the following design components? Select correct option: Strategy Technology Structure Measurement systems Question # 7 of 15 ( Start time: 07:18:55 AM )

Total Marks: 1 Which one of the following activities involves in “creating a vision” for effective change management? Select correct option: Assessing change agent power Constructing the envisioned future Provide resources for change Commitment planning Question # 8 of 15 ( Start time: 07:20:22 AM ) Total Marks: 1 Which one of the following is the component of input at individual level diagnosis? Select correct option: Group design Skill variety Task identity Task significant Question # 9 of 15 ( Start time: 07:21:53 AM ) Total Marks: 1

“Decreasing number of customers” represents what in organization development process? Select correct option: A rapid change in organization Diagnosis of problem A specific problem A general problem Question # 10 of 15 ( Start time: 07:23:24 AM ) Total Marks: 1 Which one of the following is NOT the part of contemporary action research? Select correct option: Choose positive objective Develop action plan Evaluate Problem identification Question # 11 of 15 ( Start time: 07:24:56 AM ) Total Marks: 1 Which one of the following activities involves in “developing political support” for effective change management? Select correct option:

Assessing change agent power Building support system for change agent Developing new competencies Activity planning Question # 12 of 15 ( Start time: 07:26:24 AM ) Total Marks: 1 Diagnostic models for analyzing problems explore three levels of activities EXCEPT: Select correct option: Organization issues Group-level Individual-level Union level Question # 13 of 15 ( Start time: 07:27:50 AM ) Total Marks: 1 Which of the following organization development practicing style places great emphasis on efficiency, and gives little emphasis to member satisfaction? Select correct option: Stabilizer Style Cheerleader Style Analyzer Style Pathfinder Styl Question # 14 of 15 ( Start time: 07:29:18 AM )

Total Marks: 1 __________ is the process in which results of what is transformed by the system and sent to the environment. Select correct option: Output Input Measurement Evaluation Question # 15 of 15 ( Start time: 07:30:45 AM ) Total Marks: 1 OD is oriented to improve: Select correct option: Organizational efficiency Organizational effectiveness Organizational structure Organizational resources

MGMT628 Solved Quiz Question # 1 of 20 ( Start time: 05:05:49 PM ) Total Marks: 1 Which one of the following activities involves in “creating a vision” for effective change management? Select correct option: Assessing change agent power Describing the core ideology Commitment planning Provide resources for change Question # 2 of 20 ( Start time: 05:07:21 PM ) Total Marks: 1

Which of the following is not necessary to be exhibited in a successful change practitioner? Select correct option: Goal-setting ability Problem-solving ability Ability to perform self-assessment Ability to have all knowledge of internal organizational systems Question # 3 of 20 ( Start time: 05:08:16 PM ) Total Marks: 1 Process consultation deals primarily with all of the following important interpersonal and group processes, EXCEPT: Select correct option: Communications Functional roles of groups in organizations Group norms development The use of leadership and authority Question # 4 of 20 ( Start time: 05:09:20 PM ) Total Marks: 1 Which of the following organization development practicing style seeks both a high degree of effectiveness and a high degree of member satisfaction, believing that greater effectiveness is possible when all members are involved and problem-solving is done through teamwork? Select correct option: Persuader style Cheerleader Style Analyzer Style Pathfinder Style Question # 5 of 20 ( Start time: 05:10:23 PM ) Total Marks: 1 __________ a leader or group identifies a need for information or expertise that the organization cannot supply. Select correct option: Purchase of expertise model Doctor-patient model Process consultation model Organization model Question # 6 of 20 ( Start time: 05:11:14 PM ) Total Marks: 1 Which one of the following is the part of contemporary action research?

Select correct option: Choose positive objective Problem identification Joint action planning Unfreezing Question # 7 of 20 ( Start time: 05:12:41 PM ) Total Marks: 1 An effective data has which of the following characteristic/s? Select correct option: It Can be generalized It is large It is comparable All of the given options Question # 8 of 20 ( Start time: 05:14:02 PM ) Total Marks: 1 OD practitioners may need to collect preliminary information to help define the problematic or development issues. In this situation what happens to entering and contracting process? Select correct option: It becomes more formal and complex It becomes less formal and complex It becomes easier to handle It involves internal practitioners Question # 9 of 20 ( Start time: 05:15:34 PM ) Total Marks: 1 In which of the following stage of planned change, the feedback to organization members about the intervention's results provides information about whether the changes should be continued, modified, or suspended. Select correct option: Evaluating and Institutionalizing Change Planning and Implementing Change Diagnosing Entering and Contracting Question # 10 of 20 ( Start time: 05:16:24 PM ) Total Marks: 1

__________ refers to situations where one person’s performance is contingent upon how someone else performs. Select correct option: Interdependence Dependence Independence Confidence Question # 11 of 20 ( Start time: 05:17:01 PM ) Total Marks: 1 Norms that support and contribute to the pivotal norms but are not essential to the organization’s objectives are: Select correct option: Social norms Peripheral norms Behavioral norms Psychological norms Question # 12 of 20 ( Start time: 05:17:54 PM ) Total Marks: 1 Which of the following is the degree to which the organization’s environment and technology are changing? Select correct option: Congruence Stability of environment and technology Unionization Goal specificity Question # 13 of 20 ( Start time: 05:18:36 PM ) Total Marks: 1 Multiple organizations linked to a focal organization that coordinates the movement of resources from raw materials to end consumer represents which type of network in organizations? Select correct option: An internal market network A vertical market network An inter-market network An opportunity network Question # 14 of 20 ( Start time: 05:19:16 PM ) Total Marks: 1

__________ Organization is highly flexible and adaptable to changing conditions. Select correct option: Network structure Formal structure Complex structure Informal structure Question # 15 of 20 ( Start time: 05:19:59 PM ) Total Marks: 1 __________ are aimed at the process, content, or structure of the group Select correct option: Group intervention Individual intervention Basic process intervention Process intervention Question # 16 of 20 ( Start time: 05:20:51 PM ) Total Marks: 1 Which one of the following elements typically does not includes envisioned future that can be communicated to the organization’s members? Select correct option: Bold outcomes Valued outcomes Desired future state Activity planning Question # 17 of 20 ( Start time: 05:22:24 PM ) Total Marks: 1 Which one of the following is NOT the component of design component at individual level? Select correct option: Individual effectiveness Skill variety Task identity Task significant Quiz Start Time: 05:05 PM Time Left 89 sec(s)

Question # 18 of 20 ( Start time: 05:23:53 PM ) Total Marks: 1 __________ occurs when organizational development practitioners claim that an intervention will produce results that are unreasonable for the change program or the situation. Select correct option: Ethical Dilemmas Misrepresentation Coercion Spirit of inquiry Question # 19 of 20 ( Start time: 05:25:01 PM ) Total Marks: 1 __________ occurs when information gathered during the OD process is used punitively. Large amounts of information are invariably obtained during the entry and diagnostic phases of OD. Select correct option: Misuse of data Democratic value Misrepresentation Coercion

MC080407816 : Mudassar Mehdi Quiz Start Time: 04:21 PM

Time Left 86 sec(s)

Question # 1 of 15 ( Start time: 04:21:36 PM ) Total Marks: 1

The __________ is someone not previously associated with the client system.

Select correct option:

External practitioner

Internal practitioner

Chief executive officer

Organization development

Click here to Save Answer & Move to Next Question


Time Left 78 sec(s)


In company ABC, 15 minutes are reserved for tea time to support the interpersonal relations among members. Company is trying to do which of the following?


Clearing goals

Developing task structure

Composing groups

Enhancing group functioning



Time Left 78 sec(s)


__________ is an emerging profession providing alternative opportunities for gaining competence and developing a career



Internal practitioner

External practitioner

Organization theory



Time Left 83 sec(s)


__________ a leader or group identifies a need for information or expertise that the organization cannot supply.


Purchase of expertise model

Doctor-patient model

Process consultation model

Organization model



Time Left 87 sec(s)


Members keep their true feelings about selffulfillment and organizational effectiveness to themselves, assuming that sharing information may threaten personally desired outcomes in which of the following practitioner-client relationship mode?


The apathetic mode

The gamesmanship mode

The charismatic mode

The consensus mode



Time Left 86 sec(s)


Which of the following step is not applicable in action research model?


Problem identification

Contracting

Diagnosis

Termination after implementation



Time Left 80 sec(s)


In which approach the organization is viewed as a set of processes that can be linked to the quality of products and services, modeled through statistical techniques and improved continuously?


Laboratory training

Survey feed back

Participative management

Quality of work life



Time Left 88 sec(s)


In Lewin’s change model, reducing the forces that maintain the organization’s behavior at its present level is which of the following step?


Unfreezing

Moving

Changing

Refreezing



Time Left 88 sec(s)


Which of the following design component of group is concerned with the membership of groups?


Goal clarity

Task structure

Group composition

Group functioning



Time Left 88 sec(s)


“Bias in interviewer responses” is the disadvantage of:


Interview

Questionnaire

Observation

Unobtrusive measures



Time Left 86 sec(s)


Open systems have which type of boundaries?


Impenetrable

Permeable

Inflexible

Rigid



Time Left 69 sec(s)


"To make people happy” is the mission statement of:


Walt Disney

Wal Mart

Merck

Mary kay cosmetic


اف


Time Left 53 sec(s)


OD focuses on:


Work design

Training and development

Technological innovation

Operations management

Click here to Save Answ er & Move to Next Question


Time Left 65 sec(s)


“Retaining only useful members” is an example of which of the following?


Individual unfreezing

System unfreezing

Interpersonal unfreezing

None of the given options



Time Left 78 sec(s)


Which of the following is NOT a visible manifestation of culture?


Dress Code

Work Environment

Attitudes

Benefits



Time Left 79 sec(s)


In general model for planned change, entering an organization involves which of the following steps?


Positive opportunities for inquiry

Causes and consequences of organizational problems

Information that how data can be gathered

Motivating change



Time Left 82 sec(s)


Which of the following is NOT an invisible manifestation of culture?


Attitudes

Beliefs

Worldviews

Benefits



Time Left 83 sec(s)


Employee involvement is the common traits of:


Successful organization

Learning organization

Developing organization

Losing organization



Time Left 87 sec(s)


A process that deals with facilitating system wide change in an organization is known as:



Organizational change management

Structural change management

Organization theory



Time Left 88 sec(s)


Work groups are highly involved in setting goals, making decisions, improving methods, and appraising results in which of the following systems?


Exploitative authoritative system

Benevolent authoritative system

Consultative system

Participative group system



Time Left 88 sec(s)


Diagnostic models for analyzing problems explore three levels of activities EXCEPT:


Organization issues

Group-level

Individual-level

Union level



Time Left 88 sec(s)


Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model?


Intervention

Planning change

Evaluation

Feedback



Time Left 86 sec(s)


OD is oriented to improve:


Organizational efficiency

Organizational effectiveness

Organizational structure

Organizational resources



Time Left 85 sec(s)


Which one of the following is the part of action research method?


Unfreezing

Refreezing

Moving




Time Left 88 sec(s)


Which one of the following is the part of contemporary action research?


Choose positive objective


Joint action planning

Unfreezing



Time Left 88 sec(s)


A small, unstructured group in which participants learn from their own interactions and evolving dynamics about such issues as interpersonal relations, personal growth, leadership, and group dynamics is:


Action Research

The T-Group

Strategic change

Quality of work life


Question No: 1 ( Marks: 1 ) - Please choose o ne Organizational Development (OD) applies to which o f the following features of an entire system? ► Strategy, structure and technological innovation ► Strategy, structure and processes ► Training, technological innovation and operation management ► Training, structure and operations management Question No: 2 ( Marks: 1 ) - Please choose o ne A structural/ behavioral focus is required to brin g which change in the organizations? ► Quantitative ► Qualitative ► Cultural ► Rapid Question No: 3 ( Marks: 1 ) - Please choose o ne Finding the reasons that why a high-performing man ager suddenly became a low-performer is an example of which of the following consulting models? ► Purchase of Expertise Model ► Doctor-patient Model

► Process Consultation Model ► Organization model Question No: 4 ( Marks: 1 ) - Please choose o ne Organizations should adopt which of the following features in order to be successful in future? ► Slower and more focused on objective ► Employee involvement ► Profit oriented ► Bigger in size Question No: 5 ( Marks: 1 ) - Please choose o ne Within the framework of participative management t he System 1 relates to: ► Exploitative authoritative system ► Benevolent authoritative system ► Consultative system ► Participative group system Question No: 6 ( Marks: 1 ) - Please choose o ne Word “Company’s culture” can be replaced by which of the following? ► Vision ► Values ► Strategic priorities ► None of the given options Question No: 7 ( Marks: 1 ) - Please choose o ne Culture is created and reinforced on: ► The time of hiring an employee ► The time of starting a new venture ► Daily basis through different methods ► Yearly basis and adjusted with the changing external environment Question No: 8 ( Marks: 1 ) - Please choose o ne Which of the following change model conceives the change as a modification of some forces that keep a system’s be havior stable? ► Lewin’s Change Model ► Action research model ► General model of change ► None of the given options

Question No: 10 ( Marks: 1 ) - Please choose one In under organized organizations which of the foll owing factors is not present? ► Too little constraint or regulation for effective task performance ► Communication is fragmented ► Job responsibilities are ambiguous ► Conflicts are avoided Question No: 11 ( Marks: 1 ) - Please choose one An organization member who initiates change in his or her work group or a member of the human resources or organization devel opment department can be called: ► External practitioner ► internal practitioner ► Chief executive officer ► Organization development Question No: 12 ( Marks: 1 ) - Please choose one “Practitioners need to know how to manage their ow n stress” for this which of the following skill is necessary? ► Intrapersonal skills ► Interpersonal skills ► General consultation skills ► Self assessment skills Question No: 13 ( Marks: 1 ) - Please choose one

When seeking help from organization practitioner, organization typically starts with which of the following? ► Ways of implementating change ► Evaluating the change ► Presenting problem ► Planning change Question No: 15 ( Marks: 1 ) - Please choose one “Organization development practitioner should pres ent a verbal report of his findings along with written documents”. This is an example of which of the following contracting process? ► Describing ► Mutual Expectations

► Time and Resources ► Ground Rules Question No: 16 ( Marks: 1 ) - Please choose one In development oriented diagnosis, managers are in volved in organization development process in which of the following situa tions? ► When the organization is not facing a problem ► When the organization is facing small problems ► When the organization is facing small but not sign ificant problems ► When the organization is facing major problems Question No: 18 ( Marks: 1 ) - Please choose one Which of the following is the second level in an o rganization having open system? ► Divisions, subsidiaries, or strategic business units ► Group or department ► Individual position or job ► Ways of doing job Question No: 19 ( Marks: 1 ) - Please choose one Determining the level of differentiation in the or ganization is done through which of the following? ► Dividing by functions ► Dividing by products ► Dividing by product and functions ► Dividing with the similarity or differences in departments Question No: 20 ( Marks: 1 ) - Please choose one

“Employees of company ABC are free to adopt their own methods to achieve final goals”. This is an example of which o f the following task structure? ► Mutually supported tasks ► Interdependent tasks ► Mutually exclusive tasks ► Self regulatory tasks Question No: 21 ( Marks: 1 ) - Please choose one “Employees of company ABC can set their own goals to achieve overall long term objectives of company”. This is an exampl e of which of the following task structure?

► Mutually supported tasks ► Interdependent tasks ► Mutually exclusive tasks ► Self regulatory tasks Question No: 25 ( Marks: 1 ) - Please choose one Multivariate analysis is used for which type of data? ��►�Quantitative ►Qualitative ►Precise ►Accurate Question No: 26 ( Marks: 1 ) - Please choose one Finding solution of being over budget and behind s chedule on a major project is an example of which of the following con sulting models? ►Purchase of Expertise Model ��►�Doctor-patient Model ►Process Consultation Model ►Organization model Question No: 28 ( Marks: 1 ) - Please choose one “Acceptance of team leader as a communicator betwe en supervisor and lower level staff” is an example of which of the fo llowing? ► Personal unfreezing ► Relational unfreezing ► Personal movement ► Relational movement Question No: 1 ( Marks: 1 ) - Please choose one The process of developing and implementing an appropriate organization structure is called: ► Organizational development ► Organization design ► Change management ► Marketing management Question No: 3 ( Marks: 1 ) - Please choose one

Surveying consumers or employees about some matter is an example of which of the following consulting models? ► Purchase of Expertise Model ► Doctor-patient Model ► Process Consultation Model ► Organization model Question No: 5 ( Marks: 1 ) - Please choose one In an ideal organization conflict of ideas should:

► Be discouraged

► Be encouraged ► Be removed as early as possible ► Not be considered Question No: 8 ( Marks: 1 ) - Please choose one

“Restructuring” is an example of which of the following? ► Interpersonal unfreezing ► None of the given options ► Individual unfreezing ► System unfreezing

Question No: 9 ( Marks: 1 ) - Please choose one “Bonus on the basis of new feedback system” is an example of which of the following? ► Personal refreezing ► System refreezing ► Personal unfreezing ► System unfreezing Question No: 11 ( Marks: 1 ) - Please choose one Which of the following problem is associated with external practitioners of organization development? ► Unfamiliarity with internal culture and technologi es used ► Lack of specialized skills ► Lack of objectivity ► Lack of degree of influence and status in client system Question No: 12 ( Marks: 1 ) - Please choose one

Which of the following is NOT among the five different types of practitioner styles or roles? ► The reactor Style

► The Cheerleader Style ► The Analyzer Style ► The Stabilizer Style Question No: 13 ( Marks: 1 ) - Please choose one Which of the following sets the initial parameters for carrying out the subsequent phases? ► Entering and contracting ► diagnosing the organization ► Planning and implementing change ► Evaluating and institutionalizing Question No: 15 ( Marks: 1 ) - Please choose one “This organization development process will result in low turn over rate”. This is an example of which of the following contracting process? ► Describing ► Mutual Expectations ► Time and Resources ► Ground Rules Question No: 17 ( Marks: 1 ) - Please choose one A particular system of product delivery is followed by a company. To know the satisfaction level of customer, the company takes some information from customers. This is called what in organizational systems? ► Inputs ► Outputs ► Processes ► Feedback Question No: 19 ( Marks: 1 ) - Please choose one

“How well the organization has met the expectations of different groups” represents which of the following? ► Input ► Output ► Design components ► Transformation Question No: 20 ( Marks: 1 ) - Please choose one Which of the following design component of group is concerned with how the group’s work is designed? ► Goal clarity ► Task structure ► Group composition

► Group functioning Question No: 21 ( Marks: 1 ) - Please choose one Task-related activities are involved in which of the following design components of group? ► Goal clarity ► Task structure ► Group composition ► Group functioning Question No: 22 ( Marks: 1 ) - Please choose one Which of the following is NOT the major input that affects job design? ► Organization design ► Group design ► The personal characteristics of job holders ► The nature of job Question No: 23 ( Marks: 1 ) - Please choose one

All of the following can have a powerful impact on the way jobs are designed EXCEPT: ► Technology ► Structure ► Measurement systems ► Experiences of members Question No: 24 ( Marks: 1 ) - Please choose one If the internal system of client organization is complex then: ► It is easier to generalize the results ► It is difficult to choose a sample population ► A small sample can have accurate results ► The accuracy of diagnosis depends upon responses Question No: 25 ( Marks: 1 ) - Please choose one Content analysis is used for which type of data? ► Quantitative ► Qualitative ► Precise ► Accurate Question No: 26 ( Marks: 1 ) - Please choose one

Which of the following is NOT a major trend that is shaping change in the organization? ► Globalization

► World economic conditions ► Information technology ► Managerial innovation Question No: 27 ( Marks: 1 ) - Please choose one External practitioners are invited in the organization because they have: ► Less freedom of operations as compare to internal practitioners ► Less experience so they are not considered for raises and appraisals ► A greater knowledge of technology a company is using than manager ► Greater degree of influence than managers Question No: 28 ( Marks: 1 ) - Please choose one Finding out how to best organize the company after a merger is an example of which of the following consulting models? ► Process Consultation Model ► Organization model ► Purchase of Expertise Model ► Doctor-patient Model

Which one of the following activities involves in “creating a vision” for effective change management?


Assessing change agent power

Describing the core ideology

Commitment planning

Provide resources for change


Process consultation deals primarily with all of the following important interpersonal and ***** processes,

EXCEPT:


Communications

Functional roles of groups in organizations

***** norms development

The use of leadership and authority


Which of the following organization development practicing style seeks both a high degree of effectiveness

and a high degree of member satisfaction, believing that greater effectiveness is possible when all members

are involved and problem-solving is done through teamwork?


Persuader style

Cheerleader Style

Analyzer Style

Pathfinder Style


__________ a leader or group identifies a need for information or expertise that the organization cannot

supply.





Organization model


An effective data has which of the following characteristic/s?


It Can be generalized

It is large

It is comparable

All of the given options


OD practitioners may need to collect preliminary information to help define the problematic or development

issues. In this situation what happens to entering and contracting process?


It becomes more formal and complex

It becomes less formal and complex

It becomes easier to handle

It involves internal practitioners


__________ refers to situations where one person’s performance is contingent upon how someone else

performs.


Interdependence

Dependence

Independence

Confidence


Norms that support and contribute to the pivotal norms but are not essential to the organization’s objectives

are:


Social norms

Peripheral norms

Behavioral norms

Psychological norms


Which of the following is the degree to which the organization’s environment and technology are changing?


Congruence

Stability of environment and technology

Unionization

Goal specificity


Multiple organizations linked to a focal organization that coordinates the movement of resources from raw

materials to end consumer represents which type of network in organizations?


An internal market network

A vertical market network

An inter-market network

An opportunity network


__________ Organization is highly flexible and adaptable to changing conditions.

Select correct option

Network structure

Formal structure

Complex structure

Informal structure


__________ are aimed at the process, content, or structure of the group.


group intervention

Individual intervention

Basic process intervention

Process intervention


Which one of the following elements typically does not includes envisioned future that can be communicated

to the organization’s members?


Bold outcomes

Valued outcomes

Desired future state

Activity planning


__________ occurs when organizational development practitioners claim that an intervention will produce

results that are unreasonable for the change program or the situation.


Ethical Dilemmas

Misrepresentation

Coercion

Spirit of inquiry

Quiz Start Time: 05:05 PM Time Left 89

sec(s)


__________ occurs when information gathered during the OD process is used punitively. Large amounts of

information are invariably obtained during the entry and diagnostic phases of OD.


Misuse of data

Democratic value

Misrepresentation

Coercion

Quiz Start Time: 05:05 PM Time Left 89

sec(s)


Which of the following organization development practicing style places emphasis on the satisfaction of

organization members and is chiefly concerned with employee motivation and morale?


Stabilizer Style

Cheerleader Style

Analyzer Style

Pathfinder Style


Which one of the following activities involves in “creating a vision” for effective change management?


Assessing change agent power

Describing the core ideology

Commitment planning

Provide resources for change


OD practitioners may need to collect preliminary information to help define the problematic or development

issues. In this situation what happens to entering and contracting process?


It becomes more formal and complex

It becomes less formal and complex

It becomes easier to handle

It involves internal practitioners


Which one of the following elements typically does not includes envisioned future that can be communicated

to the organization’s members?


Bold outcomes

Valued outcomes

Desired future state

Activity planning

Question # 10 of 20 ( Start time: 01:42:54 AM ) Total Marks: 1

“May reward political skills as opposed to technical skills” is the disadvantage of:


Self-Contained-Unit Organization

Functional organization

Matrix organization

Process base formed organization


Organization development is basically improving which of the following factors in the people?


Effectiveness

Quality

Efficiency

Growth


Team-building activities can be classified on all of the following EXCEPT:


Activities relevant to one or more individuals

Activities specific to the organization’s operation

Activities specific to the *****’s operation and behavior

Activities affecting the *****’s relationship with the rest of the organization




Walt Disney

Wal Mart

Merck

Mary kay cosmetic


Which of the following skill is least likely to be adopted by organization development practitioners to be

effective?


Intrapersonal skills

Interpersonal skills

General consultation skills

Self assessment skills


Which of the following networks represents alliances among a variety of organizations in different markets?







An effective data has which of the following characteristics?


Accurate

Large

Comparable



Which one of the following is the part of transformation of comparison of planned change model?


Social component

Information

Energy

Services


Which of the following methods is NOT related to quantitative tool for analyzing data?


Content analysis

Means, Standard Deviations, and Frequency Distributions

Scatter grams and Correlation Coefficients

Difference Tests


OD programs rely heavily upon which of the following?


The Vision setting

The mission setting

The goal-setting process

The outcome analysis


“What OD practitioner and the client expect to get from the relationship” is a critical area to be accessed in

which of the following stages of action research model?



Contracting

Diagnosis

Planning Change


__________ should be specific, measurable and attainable.


Objectives

Goals

Strategies

Mission


In open system methods the different domains or parts of the environment are identified and prioritized in

which of the following steps?


Map the current environment surrounding the organiz ation

Compare the present with the ideal future

Identify the core mission of the organization

Create a realistic future scenario of environmental expectations and organization responses


__________ occurs when organization members are forced to participate in an OD in¬tervention.


Misuse of data

Democratic value

Misrepresentation

Coercion


Which of the following is not necessary to be exhibited in a successful change practitioner?


Goal-setting ability

Problem-solving ability

Ability to perform self-assessment

Ability to have all knowledge of internal organizat ional systems


Increased understanding, insight, and self-awareness about one’s own behavior are the objectives of which

of the following?


T-group

Process consultation

Third-party intervention

Team building


The intent of vertical loading is to:


Decrease the gap between doing the job and controll ing the job

Increase the gap between doing the job and controlling the job

Decrease the gap between employees and managers

Increase the gap between employees and managers


__________ involves making a particular change a permanent part of the organization’s normal functioning.


Institutionalization

Evaluation

Measurement

Diagnosis


Which one the following in NOT the part of Lewin’s change model?


Unfreezing

Refreezing

Moving

Problem identification NTL stands for __________.

National Training Laboratories National Testing Laboratories National Taxing

Laboratories National Tiring Laboratories Which of the following is the result of globalization and information technology trends?

Economic trends Political trends Customer’s tastes Managerial innovations The consultant works with the leader and group to diagnose trengths and weaknesses, identify problems and opportunities, and develop action plans and methods for reaching desired goals in which type of consulting model?

Purchase of Expertise Model Doctor-patient Model Process Consultation

Model Organization model __________ is the consultant works with the leader and group to diagnose strengths and weaknesses, identify problems and opportunities, and develop action plans and methods for reaching desired goals

Purchase of expertise model Doctor-patient model Process consultation model

Organization model Which of the following is NOT an invisible manifestation of culture?

Attitudes Beliefs Worldviews Benefits OD applies on _____________ of an entire system.

Strategy Structure Process All of the given options

Within the framework of participative management the System 1 relates to:

Exploitative authoritative system Benevolent authoritative system Consultative

system Participative group system Which of the following models focuses on planned change as a cyclical process in which initial research about the organization provides information to guide subsequent action?

Action research model Lewin’s change model Contemporary action research

Lickert scale Which of the following step is not applicable in action research model?

Problem identification Contracting Diagnosis Termination after implementation Which of the following stages may include installing new methods and procedures, reorganizing structures and work designs, and reinforcing new behaviors in action research model?

Intervention Planning change Evaluation Feedback A small, unstructured group in which participants learn from their own interactions and evolving dynamics about such issues as interpersonal relations, personal growth, leadership, and group dynamics is:

Action Research The T-Group Strategic change Quality of work life __________ a leader or group identifies a need for information or expertise that the organization cannot supply.

Purchase of expertise model Doctor-patient model Process consultation model

Organization model “High conflict about tasks and projects” is a trait of which of the following types of organizations?

Effective organization learning organization Developing organization

Losing organization

In which of the following stage of planned change, the feedback to organization members about the intervention's results provides information about whether the changes should be continued, modified, or suspended.

Evaluating and Institutionalizing Change Planning and Implementing Change

Diagnosing Entering and Contracting Question No: 1 ( Marks: 1 ) - Please choose one The part of Human resource management that deals wi th facilitating system wide change in an organization is known as: Organization Development . Change management . Organization challenge . Organization theory

Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is not an example of OD? . Team building with top management . Structural change in municipality . Job enrichment in a manufacturing firm Training and development in a department Question No: 3 ( Marks: 1 ) - Please choose one In under organized organizations which of the follo wing factors is not present? . Too little constraint or regulation for effective task performance . Communication is fragmented Job responsibilities are ambiguous . Conflicts are avoided Question No: 4 ( Marks: 1 ) - Please choose one Practitioner seeks warm working relationships and i n general are more comfortable in non confrontational situations in wh ich of the following practicing styles? . The Stabilizer Style The Cheerleader Style . The Analyzer Style . The Pathfinder Style Question No: 5 ( Marks: 1 ) - Please choose one

Organizations should adopt which of the following f eatures in order to be successful in future? . Slower and more focused on objective . Bigger in size . Centralization of power Customer oriented

Question No: 6 ( Marks: 1 ) - Please choose one Which of the following statement is NOT true about Organizational Development (OD)? . OD is based on behavioral science knowledge and practices OD includes micro and macro concepts . OD tends to neglect personal and social characteristics of a system . OD includes strategy and organizational design Question No: 8 ( Marks: 1 ) - Please choose one In an ideal organization conflict of ideas should: . Be discouraged . Be encouraged Be removed as early as possible . Not be considered Question No: 9 ( Marks: 1 ) - Please choose one In which of the following ethical dilemmas organiza tion members are forced to participate in an OD intervention. . Technical Ineptness . Value and Goal Conflict Coercion . Misuse of Data

Question No: 10 ( Marks: 1 ) - Please choose one A limited number of members openly share ideas and feelings with the rest, based on perceptions of leadership outcomes in whic h of the following practitioner-client relationship mode? . The apathetic mode . The gamesmanship mode The charismatic mode . The consensus mode Question No: 11 ( Marks: 1 ) - Please choose one Which one of the following is the part of second ar ea of organizational diagnosis? Decision making . Divisions . Departments . Products

Question No: 12 ( Marks: 1 ) - Please choose one The part of the contracting process that focuses on the expectations of the client and the OD practitioner is called: Mutual Expectations . Time and Resources . Ground Rules . Describing Question No: 13 ( Marks: 1 ) - Please choose one The two major areas that are examined by an organiz ation development practitioner are which of the following? Interacting sub-elements of an organization and processes . Processes and people . Sub-elements and people . Relationship between organization and people Question No: 14 ( Marks: 1 ) - Please choose one Which one of the following is the identity of outpu ts of comparison of planned change model? . Finish goods . Energy Technological component . Evaluation Question No: 15 ( Marks: 1 ) - Please choose one “Market share data” represents which of the followi ng? . Input . Output . Design components Transformation

Question No: 16 ( Marks: 1 ) - Please choose one Which of the following can influence the kinds of p eople who are available to fill jobs? . Group performance Group composition . Goal clarity . Task structure Question No: 17 ( Marks: 1 ) - Please choose one The manager corporate sales of a company addressed his department and it was concluded that “By the end of this year our sales should increase by at least 10%”. This statement describes which of the following des ign components of groups.

Goal clarity . Task structure . Group composition . Group functioning Question No: 18 ( Marks: 1 ) - Please choose one Which of the following identifies the degree to whi ch a job requires a range of activities and abilities to perform the work? Skill variety . Task identity . Task significance . Autonomy Question No: 19 ( Marks: 1 ) - Please choose one Which of the following can affect the kinds of job designs that are considered acceptable? Group performance norms . Group composition . Goal clarity . Task structure Question No: 20 ( Marks: 1 ) - Please choose one Which of the following is source of “rich” data? . Questionnaires Interviews . Observations . Unobtrusive measures Question No: 21 ( Marks: 1 ) - Please choose one Quantitative techniques have which of the following characteristics? . They do not rely on numerical data . They are easy to interpret . They provide accurate readings of the organizational problem They are precise and readily available Question No: 22 ( Marks: 1 ) - Please choose one Which of the following indicates the degree to whic h a job provides freedom and discretion in scheduling the work and d etermining work methods? . Skill variety . Task identity Task significance . Autonomy

http://groups.google.com/group/vuZs Question No: 23 ( Marks: 1 ) - Please choose one

Building a data-collection contract can ensure that organization members provide: . A good chance of promotion for practitioner Honest, reliable, and complete information . Reliable but restricted amount of information . A help in strategy making Question No: 24 ( Marks: 1 ) - Please choose one Which of the following is the most frequent used da ta collection method? . Questionnaires . Interviews Observations . Unobtrusive measures Question No: 25 ( Marks: 1 ) - Please choose one Norms, attitudes, and values can be obtained from w hich of the following data gathering technique? . Questionnaires . Interviews . Observations Unobtrusive measures Question No: 26 ( Marks: 1 ) - Please choose one “Organizations must decide how to divide work into departments and then how to coordinate among those departments to suppor t strategic directions” This is which type of issue that is to be addressed for bringing change? Strategic issues . Technology and structure issues . Human resources issues . Human process issues Question No: 27 ( Marks: 1 ) - Please choose one Which of the following statement is true about anal yzer style of organization development practicing? . The goal of the analyzer style is neither effectiveness nor participant satisfaction . It is assumed that if member satisfaction is high, effectiveness will also be high This style is based on the belief that the client does not need to know or cannot learn the skills to solve its problems . The analyzer style focuses on dimensions, effectiveness and morale, yet optimizes neither Question No: 28 ( Marks: 1 ) - Please choose one Which of the following consulting models encourages greater collaboration between clients and consultants, engages the resour ces and talents of the clients, and strengthens clients’ abilities to impr ove their work processes?

. Purchase of Expertise Model

. Doctor-patient Model Process Consultation Model . Organization model Question No: 29 ( Marks: 1 ) - Please choose one Efficiency is emphasized in which of the following organization development practicing style? . The Stabilizer Style The Cheerleader Style The analyzer style . The Pathfinder Style

http://groups.google.com/group/vuZs Question No: 30 ( Marks: 1 ) - Please choose one Which of the following statement is true about chee rleader style of organization development practicing? . The goal of the this style is neither effectiveness nor participant satisfaction . It is assumed that if member satisfaction is high, effectiveness will also be high . This style is based on the belief that the client does not need to know or cannot learn the skills to solve its problems This style focuses on dimensions, effectiveness and morale, yet optimizes neither 1. A __________ may be defined as an unwritten agreement between individuals and the organization of which they are members. a. Behavioral contract b. Social contract c. Psychological contract d. Peripheral contract 2. Which one of the following is the part of contemporary action research? a. Choose positive objective b. Problem identification c. Joint action planning d. unfreezing 3. The __________ is someone not previously associated with the client system. a. External practitioner b. Internal practitioner c. Chief executive officer d. Organization development 4. The goal of, which of the following organization development practicing style,

is neither effectiveness nor participant satisfaction? a. Cheerleader Style b. Analyzer Style c. Persuader Style d. Stabilizer Style 5. Members keep their true feelings about selffulfillment and organizational effectiveness to themselves, assuming that sharing information may threaten personally desired outcomes in which of the following practitioner-client relationship mode? a. The apathetic mode b. The gamesmanship mode c. The charismatic mode d. The consensus mode 6. Which of the following statement is true about “consensus mode” of practitioner-client relationship? a. A limited number of members openly share ideas and feelings with the rest, based on perceptions of leadership b. Members continuously share perceptions and feeli ngs openly both on selffulfillment and organizational effectiveness c. Members keep their true feelings about selffulfillment and organizational effectiveness to themselves, assuming that sharing information may threaten personally desired outcomes d. Members keep their true ideas about self-fulfillment and organization effectiveness to themselves assuming that sharing this information will not make any difference 7. Organizational Development is a planned change in an organization’s culture through the utilization of __________ technology, research and theory. a. Management Science b. Behavioral Science c. Human Science d. All of the given options 8. Which of the following is not necessary to be exhibited in a successful change practitioner? a. Empathy b. Knowledge of the theories c. Methods within the consultant's own discipline d. Straight forwardness 9. __________ occurs when information gathered during the OD process is used punitively. Large amounts of information are invariably obtained during the

entry and diagnostic phases of OD. a. Misuse of data b. Democratic value c. Misrepresentation d. Coercion 10. “Organization development practitioner should consult the relevant employees”. This is an example of which of the following contracting process? a. Describing b. Mutual Expectations c. Time and Resources d. Ground Rules 1. __________ occurs when organizational development practitioners claim that an intervention will produce results that are unreasonable for the change program or the situation. a. Ethical Dilemmas b. Misrepresentation c. Coercion d. Spirit of inquiry 2. “Decreasing number of customers” represents what in organization development process? a. A rapid change in organization b. Diagnosis of problem c. A specific problem d. A general problem 3. “Organization development practitioner should consult the relevant employees”. This is an example of which of the following contracting process? a. Describing b. Mutual Expectations c. Time and Resources d. Ground Rules 4. Which of the following statement is true for development oriented diagnosis? a. Managers are involved in organization development when the organization is not facing a problem

b. Managers are involved in organization development when the organization is facing small problems c. Managers are involved in organization development when the organization is facing small but not significant problems d. Managers are involved in organization development when the organization is facing major problems 5. In organizational systems, alignment refers to which of the following? a. A concept that a manager can use varying degrees of inputs into the organization b. Development of a variety of satisfactory options c. Transforming variety of options in a variety of ways to obtain satisfactory outputs d. A characteristic of the relationship between tw o or more parts 6. “How well the organization has met the expectations of different groups” represents which of the following? a. Stakeholder satisfaction b. Productivity c. Financial outputs d. Nonprofit outputs 7. Which one of the following is the component of output at group level diagnosis? a. Goal clarity b. Team effectiveness c. Team functioning d. Group composition 8. Coordination is most important for groups performing which of the following tasks? a. Independent tasks b. Interdependent tasks c. Mutually exclusive tasks d. Self regulatory tasks 9. Which one of the following is NOT the component of design component at individual level? a. Skill variety b. Task identity c. Individual effectiveness

d. Task significant 10. “Responses can be quantified and easily summarized” is advantage of: a. Interview b. Questionnaire c. Observation d. Unobtrusive measures “May reward political skills as opposed to technical skills” is the disadvantage of:


Self-Contained-Unit Organization

Functional organization

Matrix organization

Process base formed organization


Organization development is basically improving which of the following factors in

the people?


Effectiveness

Quality

Efficiency

Growth


Team-building activities can be classified on all of the following EXCEPT:


Activities relevant to one or more individuals

Activities specific to the organization’s operation

Activities specific to the *****’s operation and behavior

Activities affecting the *****’s relationship with the rest of the organization




Walt Disney

Wal Mart

Merck

Mary kay cosmetic


Which of the following skill is least likely to be adopted by organization

development practitioners to be effective?


Intrapersonal skills

Interpersonal skills

General consultation skills

Self assessment skills


Which of the following networks represents alliances among a variety of

organizations in different markets?







An effective data has which of the following characteristics?


Accurate

Large

Comparable



Which one of the following is the part of transformation of comparison of planned

change model?


Social component

Information

Energy

Services


Which of the following methods is NOT related to quantitative tool for analyzing

data?


Content analysis

Means, Standard Deviations, and Frequency Distributions

Scatter grams and Correlation Coefficients

Difference Tests


OD programs rely heavily upon which of the following?


The Vision setting

The mission setting

The goal-setting process

The outcome analysis


“What OD practitioner and the client expect to get from the relationship” is a

critical area to be accessed in which of the following stages of action research

model?



Contracting

Diagnosis

Planning Change


__________ should be specific, measurable and attainable.


Objectives

Goals

Strategies

Mission


In open system methods the different domains or parts of the environment are

identified and prioritized in which of the following steps?


Map the current environment surrounding the organization

Compare the present with the ideal future

Identify the core mission of the organization

Create a realistic future scenario of environmental expectations and organization

responses


Process consultation deals primarily with all of the following important

interpersonal and ***** processes, EXCEPT:


Communications

Functional roles of groups in organizations

***** norms development

The use of leadership and authority


__________ a leader or ***** identifies a need for information or expertise that the

organization cannot supply.





Organization model


Which one of the following is the part of contemporary action research?


Choose positive objective


Joint action planning

Unfreezing

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