A division of: Human Resource Systems Group, Ltd
6 Antares Drive, Phase II Suite 100 Ottawa, Ontario, K2E 8A9, Canada
T 613-745-6605 x600 │ T 1-866-574-7041 x600 │ F 613-745-4019
www.competencycore.com │ [email protected]
Competency-based Talent Management Training Programs
International Certificate in Advanced Competency-based Management
Competency-based Selection© Interviewing
Performance Management
© Human Resource Systems Group, Ltd.
6 Antares Drive, Phase II, Suite 100 │ Ottawa, Ontario, Canada K2E 8A9 │ tel: 1-866-574-7041 │ tel: 613-745-6605 │ fax: 613-745-4019 │ www.competencycore.com │ [email protected]
How Will Your Organization Benefit From
Competency-based HR Management?
Competencies enable an organization to integrate strategic HR and business plans
into one seamless overarching strategy to develop people, optimize resource alloca-
tion, enhance services, and create efficiencies.
This is done through increased employee engagement, defined expectations and defi-
nitions of success customized to your business and internal processes, to maximize
the use of resources. Some notes on how competencies contribute to key organiza-
tional HR goals:
HR / Organizational Goal How Competency Frameworks Contribute
Productivity Gains Organizations improve efficiency not only as
employees learn ‘what’ they are expected to do,
but even more as they understand ‘how’ they are
expected to perform tasks
Desired organizational behaviors are documented,
making it possible to communicate these standards
Required skills, traits, and attributes for all
positions are defined, making it
possible to measure and correct for skill
Grow, Retain, and Attract
the Right Talent
Understanding and define the talent needed and
available to accomplish the organizational mission
Define organizational culture to maximize the
ability to hire for fit and attitude
Objectively identify the individuals the organization
must retain to maintain an optimal talent pool
Create living HR plans that move with business
needs
Competency Based HR Management enables the
organization to define a skills road map, which
empowers individuals to manage and achieve their
own development
Improve Performance Identify gaps between requirements and
capabilities
Define expectations for employees, in a way that is
measurable, objective, and defensible
Set behavioral targets to encourage employees to
go above and beyond
expectations
© Human Resource Systems Group, Ltd.
6 Antares Drive, Phase II, Suite 100 │ Ottawa, Ontario, Canada K2E 8A9 │ tel: 1-866-574-7041 │ tel: 613-745-6605 │ fax: 613-745-4019 │ www.competencycore.com │ [email protected]
International Certificate in Advanced Competency-based Management
Competency-based Management for Progressive HR Executives & Professionals In a world that has become increasingly talent-dependent, progressive organizations understand the importance of talent and view talent management as a critical organizational capability. HRSG’s program in Competency-based Management provides HR Executives and Professionals with the skills and expertise needed to design, develop and implement a competency-based program. The program explains the concepts and practices you can use to address current challenges in attracting, retaining and developing your talent. The program incorporates progressively challenging topics each week and becomes increasingly advanced towards completion. Using a blend of best practices, case studies, role-plays, a synthesis of the latest research, tools, models, and techniques, participants build strategic capabilities to better leverage talent for organizational success.
What you get from taking HRSG’s Training Program?
A certificate of completion from the Institute of Human Resource Management for
each module.
Benefit from HRSG’s years of practical experience designing and implementing
competency systems.
Join HRSG’s global network of hundreds of professionals who have completed our
training programs.
Develop your framework and plan for moving ahead with your competency initiative.
Conduct hands-on practical exercises to throughout the course to reinforce the
theories.
Take away your course manual- a practical reference guide you will refer back to time
and time again!
© Human Resource Systems Group, Ltd.
6 Antares Drive, Phase II, Suite 100 │ Ottawa, Ontario, Canada K2E 8A9 │ tel: 1-866-574-7041 │ tel: 613-745-6605 │ fax: 613-745-4019 │ www.competencycore.com │ [email protected]
Program Overview Module 1: Orientation to Competency-based Management (1 day)
Be able to use and describe the concepts and elements of competencies and competency frameworks
Know about best practices and benefits of competencies
Know and understand how competencies can be used to support talent management
Be able to make an informed decision about how to implement or enhance an integrated CBTM approach in their organization
Module 2: Competency Profiling / Modeling (2 days)
Be able to define a competency architecture for your organization, and develop competency profiles using various methodologies (i.e. be able to facilitate competency profiling and validation focus groups)
Develop a framework for using competencies to support integrated Talent Management
Develop a comprehensive approach and work-plan for developing competency profiles Module 3: Learning and Assessment (2 days)
Understand the Competency-based learning cycle including its benefits to the organization
Learn how to use competencies to conduct results based assessments for the purposes of learning needs and gap analysis
Be able to use a competency-based approach to develop learning plans and/or learning matrices to maximize the value of learning initiatives
Know how to assess the value of learning by leveraging results based competency assessment methods
Module 4: Recruitment and Selection (2 days)
Know about best practices in Competency-based recruitment and selection
Learn how to use competency assessments to identify candidate potential and capability to perform effectively
Be able to develop a comprehensive and cost-effective selection system to reliably, validly, and fairly assess candidates and ensure it is defensible
Module 5: Performance Management (2 days)
Know about Competency-based Performance Management and how it can be incorporated into traditional performance appraisal models
Be able to design a Competency-based Performance Management system
Know how to leverage Competency-based performance assessments to determine gaps in organizational capabilities
Modules 6: Career Development and Succession Management
Know about frameworks and approaches used in Competency-based Career Development and Succession Management
Understand the component s of programs such as assessment, learning and development strategies
Be able to develop a roadmap for moving forward with the design and implementation of career development and succession management programs
© Human Resource Systems Group, Ltd.
6 Antares Drive, Phase II, Suite 100 │ Ottawa, Ontario, Canada K2E 8A9 │ tel: 1-866-574-7041 │ tel: 613-745-6605 │ fax: 613-745-4019 │ www.competencycore.com │ [email protected]
Competency-based Selection© Interviewing HRSG’s Competency-Based Selection© Interviewing program can help you to make better hiring decisions through practical, hands-on interview training. Offered in one or two-day formats, this program teaches effective interview techniques that will enable you to make candidate selection based on crucial competencies. During the program you will define the specific selection system for your unique organization. You will also learn a how to reliably gather task-related information from the candidate, giving you the power to evaluate their ability to do the job. This program can help you make these important decisions with a confident understanding of legal considerations and of how to hire for diversity. HRSG’s selection system is built on best practices for defensible selection systems, and professional standards intended to protect organization from judicial challenge.
Outline: Delivered in one or two-day formats, this interactive program incorporates multiple exercises where participants get to practice the tips and techniques taught throughout the workshop.
The Selection System
Defining the Selection System
Competency Coverage Grid The Selection Interview
Improving the Selection Interview
Common Selection Challenges
Key Interviewing Skills
Structured vs. Unstructured Interviewing Competency-based Interviewing
The Competency-based (Behavioral) Interview
The Goal: Behavioral Examples
False Behavioral Examples
Determining the Critical Job Requirements
Steps in Determining Competencies (Job Requirements)
Selecting for Diversity
Defining An Unbiased Recruitment & Selection System
Recruiting Diverse Candidates
Accommodating Differences in the Selection Process
Sensitivity to Cultural Differences
Legal Considerations
Key Facts and Legislation
Exceptions and Obligations
Breaking Down the Barriers
Other Considerations
Characteristics of a Legal Selection Program
Interview Preparation
The Interview Guide
Using the Guide for Effective Note Taking Conducting the Interview
Opening the Interview
Pacing the Interview
Building and Maintaining Rapport
Techniques for Maintaining Candidate Self-Esteem
Asking the Questions
Collecting Details
Follow-Up Probes
Closing the Interview
© Human Resource Systems Group, Ltd.
6 Antares Drive, Phase II, Suite 100 │ Ottawa, Ontario, Canada K2E 8A9 │ tel: 1-866-574-7041 │ tel: 613-745-6605 │ fax: 613-745-4019 │ www.competencycore.com │ [email protected]
Evaluating the Interview
Evaluating the Interview
Sharing Information with Others
Establishing Qualified Candidates
Determining Who Gets the Job
Reference Checking
What is a Reference Check?
Why are Reference Checks Important?
Behaviorally-Based Reference Questions
Prohibited Grounds for Questioning
Probing for more Information
Methods of Checking References
Conducting the Reference Check
© Human Resource Systems Group, Ltd.
6 Antares Drive, Phase II, Suite 100 │ Ottawa, Ontario, Canada K2E 8A9 │ tel: 1-866-574-7041 │ tel: 613-745-6605 │ fax: 613-745-4019 │ www.competencycore.com │ [email protected]
Performance Management for Managers and Supervisors HRSG’s performance management training program will help you to have more meaningful performance review discussions. This program will enable you to cultivate real conversations with employees that include recognizing positive contributions, as well as, having the ‘difficult talks’. We will provide participants with the training required to better handle these important conversations. The program uses an intensive, interactive format with teaching tips and techniques for real-world situations. Managers will gain the skills needed to review how things went during the year, set and revise objectives, and ensure that the employee’s achievements are fully documented. Participants will also learn how and when to provide feedback, and why feedback is so important. As an integral part of the performance management conversation, the program gives managers tools to discuss employees` development goals within the context of their current job. The focus will be on matching employees' aspirations with organizational objectives. This is a key aspect of the training program, which enables you to develop your talent while helping you to meet organizational goals.
Outline: This intensive, interactive course is offered in one and two-day formats incorporating multiple exercises, and covers the following material.
The Performance Management Process
Performance Cycle
Introduction
Review the Phases of the Cycle
The Performance Agreement
Objectives: quality, quantity, time and compliance issues
Setting key indicators and linking objectives to relevant competencies
The Development Plan
Areas for Development
Action Plan
Evaluating the Development Plan
Managing Employee Performance
The Performance Feedback Experience
Motivating role in performance management
Performance management styles
Providing honest feedback
Delivering performance results to employees
Tools and pitfalls in delivering feedback
Managing Employee Career Development
Documenting feedback sessions
Formal versus informal feedback: what is the difference?
How/when to document performance feedback
© Human Resource Systems Group, Ltd.
6 Antares Drive, Phase II, Suite 100 │ Ottawa, Ontario, Canada K2E 8A9 │ tel: 1-866-574-7041 │ tel: 613-745-6605 │ fax: 613-745-4019 │ www.competencycore.com │ [email protected]
About HRSG HRSG provides Competency-based Talent Management solutions that address challenges in human capital planning, performance improve-ment, retention and succession management. CompetencyCoreTM, a division of HRSG, offers is a complete Competency-based Talent Management (CbTM) solution. Using the CompetencyCoreTM Approach to CbTM, you can effectively con-nect competencies to the entire Talent Management lifecycle through a combination of tools, services, support and training developed over 20 years of research and client engagements..
CompetencyCoreTM 5.0 is a software platform that automates the proven CompetencyCoreTM Approach as a fast, efficient path to CbTM success. CompetencyCoreTM Libraries are fast start libraries of proven busi-ness interpersonal and technical competencies that can accelerate your adoption of CbTM. CompetencyCoreTM Certify trains you to become a CbTM expert by successfully deploying unique tested CompetencyCoreTM Approach. CompetencyCoreTM Engage lets you work with experienced certi-fied CompetencyCore Consultants to build successful CbTM solu-tions.
Why Do Organizations Turn to HRSG? The CompetencyCoreTM Approach more effectively translates strategic vision into employee behaviors that deliver business results. Organiza-tions who believe that success rests significantly on optimizing productivi-ty by improving skills and maximizing workforce effectiveness, have turned to HRSG as a trusted partner for over twenty years. Our clients include governments, global corporations, enforcement agen-cies, professional accreditation bodies, skills development focused NGOs. Talk with us today! We believe the CompetencyCoreTM Advantage will be evident to you immediately. 1-866-574-7041 ext. 600—[email protected].
