HSBC Receivable Finance€¦ · Your guide to the Internet Service for Receivable Finance...

Your guide to the Internet Service for Receivable Finance (eReceivable Finance)

HSBC Receivable Finance

Issued by HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE. Regulated by the Jersey Financial Services Commission.



Visit our website at https://www.hsbc.ae Enter the User ID which begins with AEIF….



Enter your password in the specified format.

Enter your Memorable date in specified format.



eReceivable Finance is the main delivery channel for your Receivable Finance Facility. It provides full access to your

account and a host of information relating to your account.

The menu to navigate around eReceivable Finance is located on the left

hand side of each page (after the log on page).



Payments and Availability

(Including Availability Movements)

Allows you to view your ledger (in total) and view retentions. Clicking on the retention figure will give a

breakdown. Previous day‟s figures are displayed as reconciliation between yesterday‟s and today‟s

availability.

Message Centre Allows you to send and receive messages to us. Important to view each day, we recommend at least

once in the morning and once in the afternoon.

Customer Accounts List Lists all customer accounts and from the drop down list may be filtered to show outstanding balances,

balances in credit, overdue, disputed, queried, unprotected, in name order and in litigation. Default is by

balance ie. biggest account first. Clicking on individual customer names can access a breakdown of

invoices outstanding in the customer account.

Customer Details Allows you to go direct to a particular customer account by inputting the relevant account number.

Customer Limit List

A searchable list of all customers that displays current balance i.e. invoices outstanding, current limit and

unprotected balances. .

Transaction History

Provides details of transactions on the account such as customer payments, funding drawn, sales

(invoices), credit notes notified and charges.

Customer Limit Status

Displays recent credit limit decisions and requests to be actioned. .

New Customer Request Allows you to request a new Agreed Customer and Customer Account. .

EDI File Transfer This function is currently not available and cannot be used at the moment.



The Menu Explained

Sales and Bad Debts Provides a summary of sales invoices notified, cash collected, debt turn target and actual bad debts

written off, split between protected and unprotected.

Help - Rules and Standards Provides Overview on Receivable Finance supplementary agreement terms and conditions.

Select Another Account Used to navigate between ledgers should you have more than one.

Log Off Logs you out. It is important to do this as allowing the site to time you out can sometimes cause

problems with re-entering.

Report Request List Allows reports to be downloaded in a universal CSV format. Reports include Client Statement, Weekly

Activity Report, Aged Debt Report, Open Items and Customer List.



If multiple accounts are

held, click on the account

number of the facility you

want to open, to view it.



eReceivable Finance is HSBC's

client facing system for Receivable

Finance Services.

The welcome screen provides a

snapshot of today‟s invoices and

credit notes received, and current

availability. View the notice board for

periodic useful notes.

If the current availability shown here

is in red with the word “Overpaid”

alongside then it signifies that your

outstanding funding has exceeded the

availability.

The system is available Saturday to

Thursday from 7:00 a.m. to 6:00 p.m.

UAE time

Availability (funds available) is

updated with previous working days

transactions on each working day.

This is applicable for non PDC facilities only



This will display

your designated

account number for

all payments

credited

Clicking on Retentions

will take you to a

breakdown of the

retentions, whilst

clicking on Availability

(previous day) will take

you to a reconciliation

between the previous

day‟s figure and

today‟s.



Retentions screen shows the amount

retained as on given day. It represents

invoices which are not considered

eligible for creation of availability.

Retention's can include -

• Concentration CAP exceeded.

• Overlimits.

• Overdues beyond extension period.

• Verification is outstanding



This screen details the change in

availability from the previous

working day to the current working

day. It is accessed by clicking on

Availability on the Payments and

Availability page.

This screen also features an

explanation of the various factors

that affect availability.

A breakdown of the retentions is

available from a link within the

availability screen.



From this screen you will

also be able to view the

items received on the day.

These items will update over

night and will reflect the

following day



• For UAE clients you can elect same

day payment or lodge a request for

next day drawdown - subject to

availability for funds.

• For other countries if you want a

payment, please call the Receivable

Finance Help Desk Tel +971 (0) 4

423-7290 or Email:

[email protected]

• Payment method should always be

selected for „transfer‟.



For UAE transfers, once you have

requested your payment, which

can only be transferred to your

nominated bank account, the

system will request your

confirmation to ensure the details

are correct - if not you can amend

them at this point.



The message centre allows you to

exchange messages with us in a secure

environment.

Message types include:

- Credit limit decision - New Accounts opened and additional information requests - Queries and disputes - Notifications and resolutions - Messages from your credit controller

You can originate and respond to

messages.

Only opened messages can be deleted.

It is important messages are reviewed

and actioned promptly. We recommend

reviewing them at least twice a day (at

minimum once in the morning and once

in the afternoon).

Sent messages will only appear on the

list until they are actioned, at which point

they will be removed.

Please note - do not use for urgent

requests like transfer of availability.



Customer accounts are

accessed either by entering the

number in the Customer Details

field or by using a link from the

Customer Accounts List.

The Customer Accounts List

may be filtered down to show:

- Outstanding balance

- In credit - Overdue - Disputed - Queried - Ineligible - In Name order - In litigation

A search is available using the

In name order option.

Classification shows customer

accounts which are under

litigation.

NB: The individual customer

account screen may be accessed

by clicking on the customer name

(see over).



This screen is accessed by clicking

on an individual customer account.

It provides invoice level breakdown of

the individual customer debt.

Trading history with the customer can

be accessed from here.

Filters are available to show:

- Open Items - Open & Closed items (displays the allocation of recent payments) - Disputed items - Queried items Closed items appear in this list for 1

year after the item has been cleared.

All items can be accessed to enable

the whole account to be printed off

quickly.

Disputed or Queried items if present,

are marked with a D or Q and clicking

on them gives access to the details.

A message centre note is always

sent regarding a dispute or query

please review these regularly and

respond promptly with your findings.

EEE Trading



EEE Trading

This displays the

trading history and

gives details of

invoices and credit

notes, and the date

when the account

was first opened.



A searchable,

alphabetical list of all

customers which displays

current balance versus

current limit.

A useful screen to view

the ineligible invoices

which have affected the

availability.



The Transaction History provides

details of:

- Sales Invoice Notifications - Credit Invoice Notifications - Customer Remittances Received - Returned Cheques - Charges - Funding Drawn

Filters are available for each of

these options.

Data can filtered into individual

months.

Discounting Charges are applied

at the end of the month, and thus

cannot be viewed until then.

Closed items appear on this list

for two months after the items

have been cleared.

We recommend using the

Account Activity Report

(available on the Report Request

List page) to update your own

sales ledger.

Use the Client Statement report

for your Receivable Finance

accounting.



Limit requests are approved by

our credit approver in which

case it will appear in decisions

given. Requests awaiting

decisions will remain in the

pending section.

Where a limit is fixed it is not

possible to access the Request

a Credit Limit screen.

All limit changes are notified via

a secure message in the

message centre. These should

be viewed regularly.



Reports are downloaded in a

universal CSV format which opens

in excel, or similar spreadsheet

programs.

Requesting reports is a two stage

process.

- The options are selected and on hitting the send button, the request is actioned

Standard reports available are:

- Aged Debt report (aged analysis) - Customer List (list with addresses and credit limits) - Client Statement - Account Activity Report (provides allocation details of customer payments. - Open Item Ledger (report by customer showing outstanding balance by invoice) Sample format of reports are

provided here.



Once the report has been

prepared a download

button will appear (after

refreshing the page) to the

right of the send button.

The report can then be

downloaded and opened.

For more information see

the FAQs at the end of this

document.



Reports are viewable in Excel

spreadsheet format.



• Should you need further

assistance - rest

assured we will be on

hand to help .



How do I request a credit limit increase? In Customer Accounts List click on the existing limit for the particular customer, or in the particular customer account click on the limit. This brings up the Request a Credit Limit screen. If the limit is

fixed at the current level it will not allow access to the increase limit screen.

How can I see which customers have paid? In Transaction History filter by Customer Remittances Received this brings up remittances

received in the month so far. You can also filter for previous months (up to 12 months). In Customer Details (for a particular customer) select Open and Closed Items, this will show recent

payments and allocation details. Allocation details are also supplied in the Weekly Account Activity Report, which is prepared and sent as a hard copy on a weekly basis. The report can also be downloaded via our Report Request List page.

How can I confirm if you have received my invoices and credit notes?

For manual or post select Transaction History from the menu and then Sales and Credit Notes. This shows invoices and credit notes received.

For help with preparing a manual or post batch refer to Help - Rules and Standards - Invoicing Your Clients.

I have a query over the funds available Review the Retentions figure by clicking on the Payments and Availability screen and also the Availability Movements screen by clicking on Availability.

Invoices subject to verification with your customer are shown as suspended within

Retentions.

Once verified the funds will be made available the following working day. Review your Message Centre to see if any invoices are queried or disputed by your

customers. When invoices are queried we send a message centre note and allow 48 hours for you to resolve before the funding is withdrawn. After 48 hours the funding is withdrawn. At this point a further message centre note is sent, please respond to these messages promptly with your findings.

Service charge (%) is also posted the day the invoices are processed.



How do I get details of queried or disputed customers?

For a list of all queried and disputed accounts go to Customer Accounts List and filter by Disputed or Queried. Clicking on the Q or D on the relevant invoice can access details of queries and disputes. The message

centre will advise you with details if they occur.

How do I know if any customers are over their credit limits?

Use Customer Limit List or when in Customer Accounts List filter using Unprotected.

How do I download reports to my PC? See the Report Request List section of this guide for how to access the Download Report button. From here click on it and choose Save to download to your PC. The report can then be opened in Excel

or a similar spreadsheet program. If this option is not available to you please contact Helpdesk Services on +971 (0) 4 423 7290 so we can reconfigure your download settings.

My reports don’t format correctly. This is because you’re viewing them in your internet browser. Instead download the report to your PC and view using a spreadsheet program.

Is it acceptable for more than one person (user) to use the same login ID?

No, each person (user) should have his or her own unique login ID. Should you need to arrange a new user please contact our Helpdesk (see below).

How can I request or modify user access to eRF?

Forms are available by calling Helpdesk services on +971 (0) 4 423 - 7290. They can be emailed or posted out to you. Once filled in you must post them back and your new number will then be issued. For changes to user access a primary user or company director must email us on [email protected] stating the changes you require. We will then email confirmation of the change once it’s been actioned.

How can I get extra reports?

Go to Report Request List a variety of reports are available to download. Further information can be seen

in the related section of this guide.



How do I go to a particular Customer Account?

If you know the particular customer number enter it into the Customer Details field on the left-hand menu. If not use the Customer Accounts List where you can filter in different categories. Once identified click on the customer name.

How do I know allocation details of customer payments?

The Account Activity Report provides a breakdown (per invoice) of customer payments. We recommend using this for reconciliation purposes. A hard copy is sent weekly.

THANK YOU

Issued by HSBC Bank Middle East Limited, PO Box 66, Dubai, UAE. Regulated by the Jersey Financial Services Commission.

Date post:	08-May-2018
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HSBC Receivable Finance€¦ · Your guide to the Internet Service for Receivable Finance...

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