HSTP PLAN DEVELOPMENTSkagit-Island Human Services Transportation Plan

July 10, 2014

HOW ARE HUMAN SERVICES TRANSPORTATION PLANS (HSTP) DEVELOPED?

CURRENT ISLAND-SKAGIT HSTP (2010)

Outline:• Documentation of Existing

Service• Demographic Profile• Stakeholder Involvement• Service Gaps Assessment• Coordination Initiatives

• Policies• Programs• Projects

• Skagit and Island Transit• Fixed route• Paratrasit and demand

responsive• Vanpool

• Seniors

• Client Based

• Medical

• Veteran

• Tribal

• Private Provider

• WSF

• Long-distance

Basic inventory of the wide variety of transportation service available:

DOCUMENTATION OF EXISTING SERVICEUPDATE

Highlight important population characteristics pertinent to this plan

DEMOGRAPHIC PROFILE

• Older adults

• Persons with disabilities

• Low-income persons

REVISEUsing this data a ‘Need Index’ will be developed to help identify areas with the greatest need for transportation services.

Advisory committees

bring many benefits.

Committees bring a

spectrum of

stakeholders together to

identify, prioritize and

solve problems.

Committees are also key

in engaging special

needs users due to their

close relationship with

many of the target users.

The Committee will be

key for getting the word

out.

Committee

STAKEHOLDER INVOLVEMENT

To engage with special

needs populations two

listening sessions (one

in each county) will be

held, ideally in concert

with an event where

special needs

populations are already

present.

Additionally, an online

and print survey will be

developed to gather

feedback from those with

special needs.

Listening Session and Survey

To have direct contact

with system users and

operators in the field a

“ride along” will be

conducted with the

project team and

potentially some

committee members.

Observations from the

ride along will provide

valuable context.

Ride Along

REVISE

Other Based on SCOG resources, additional stakeholder involvement may be conducted

Access to information

and customer perception

of the service is

essential for users to

access services.

Ensuring information

about service is

available at key touch

points like through “one-

stop” shops like 411,

case managers, medical

institutions, community-

based services or

volunteer programs are

important.

Awareness

SERVICE GAPS ASSESSMENT

Operational needs are

those challenges faced

by service providers.

Fleet maintenance and

funding for operations

are the predominant

need but mobility

management and

coordination of service

with other entities is also

an important concern for

operators.

Operations

REVISE

Customer needs and

gaps are those that the

users of human services

transportation directly

feel. They include

unserved or underserved

geographic areas, cross-

jurisdictional travel,

access to the system,

service capacity, safety

and general service

expansion.

Customer

“Policy

recommendations can

serve as a ‘game plan’

for transit operators and

municipalities to pursue

greater incorporation of

human services

transportation needs into

local or regional

policies…”

Example:

Organize an information

clearinghouse

Policies (Goals)

COORDINATION INITIATIVES

“Programs are intended

to help break down

institutional barriers that

the federal government

and advocates as a

primary contributor to

transportation system

characterized as

disjointed.”

Example:

Maintain current levels of

service.

Programs (Objectives)

“ Projects are typically

defined as capital or

operations within the

context of a

transportation service

provider… whereby

projects are an out-

growth of certain

programmatic initiatives.”

Example:

Build facilities to

transition paratransit

riders to fixed route

transit

Projects (Measures)

UPDATE

ADDITIONAL ITEMS

Funding sources both

local, regional, state and

federal are key for

maintaining and growing

human services

transportation. An

update on funding

sources and the greater

importance of

performance measures

will be discussed.

Funding

UPDATE

The statewide HSTP

identified that few

regional HSTPs

discussed previously

implemented or funded

projects. This made it

difficult to assess if

projects delivered on

their goals an objectives

and missed out on an

opportunity to share

lessons learned.

Review of Past Projects

Another gap in HSTP

planning identified by the

statewide plan was a

lack of a clear project

prioritization process. All

plans presented a

project list but very few

identified the process in

which those projects

were prioritized. Clearly

identifying this process

add clarity to why high-

priority projects were

selected.

Clear Prioritization Process

SCHEDULE