TechGuys. Keeping you up and runningTechGuys. Keeping you up and running
Whenever you need us, just call any time 24/7
Most PC problems can be fixed over the phone using our clever remote fix technology
You can have a loan laptop to keep you running
If your PC lets you down, we’ll fix it or we’ll replace it
If anything goes wrong, we,ll put it rightCOMPUTING
If anything goes wrong, we,ll put it rightCOMPUTING
DSG000230
If you require this literature in an alternative format such as Braille, audio cassette or large print, please contact Customer Services on 0844 561 4000
Phone: • 0844 561 4000Email: • [email protected]: • www.thetechguys.comWrite to: • Customer Services, PO Box 1686, Sheffield S2 5YB, England
To find out more...
HAPPENS:WHATEVER
TM
HAPPENS:WHATEVER
TM
Aug 09 V.1.0
WEH Computers.indd 1-2 10/8/09 09:54:59
Whatever HappensTM is a comprehensive after-care service from the TechGuys for products costing more than £150.
It does exactly what it says, and protects the product you have bought, from a minor hiccup to a major mishap. There are two levels of support, Club and Premier Club. Both provide peace of mind at remarkably low cost.
Wherever you are, whenever you need us, the TechGuys are waiting to help.
Without Whatever HappensTM product support, your repairs could be expensive...
Replacing the LC screen on a Toshiba laptop Replacing the memory and CPU on a Packard Bell desktop PC
Without Membership
£225
£122
With Membership
INCLUDED
INCLUDED
WHATEVER HAPPENSTM
: COMPUTING
There are two levels of Whatever HappensTM support:
Unlimited repairs•
Product fixed within •28 days or replaced
Round-the-clock help•
CLUB membership provides:
Unlimited repairs•
Product fixed within 10 days •or replaced
Round-the-clock help •
A loan laptop while your PC •is being repaired
Your choice of a 3 hour time •slot for our TechGuy to visit
PREMIER CLUB membership gives you:
Who are the TechGuys?The TechGuys are here to keep you up and running. They are experts with technical stuff and always on hand to help. Hundreds are ready on the road UK-wide to fix all sorts of things in customers’ homes, from digital streaming to descaling dishwashers. Hundreds more are ready to help you at our in-store clinics in all PC World stores and selected Currys stores.
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – the TechGuys will put it right. And if all the efforts and expertise of our TechGuys can’t repair your product, we’ll replace it.
The TechGuys offer over 40 services to help you get the most out of your products and to keep you up and running. To see a full menu of the TechGuys services, ask in-store or visit us online at www.thetechguys.com
Some of the many other things the TechGuys can help you with...
Our 24 hour helpline is available 365 days a year. If you need help or advice for yourhardware or preinstalled software, just call our helpline.
It couldn’t be easier!
If your product goes wrong, we’ll put it right or we’ll replace it
Unlimited repairs no matter how many times you need us
Instant Replacement service For most products costing between £40 and £150 the TechGuys offer a no-quibble Instant Replacement service. So, if your product lets you down, even through a mishap, we’ll replace it on the spot at any Currys, Currys Digital or PC World store. Your product can be replaced as many times as necessary over a three year period. For full details please see our Instant Replacement pack or ask in-store; give us a call on 0844 561 4000 or look online at www.thetechguys.com
WEH Computers.indd 3-4 10/8/09 09:55:02
Whatever HappensTM is a comprehensive after-care service from the TechGuys for products costing more than £150.
It does exactly what it says, and protects the product you have bought, from a minor hiccup to a major mishap. There are two levels of support, Club and Premier Club. Both provide peace of mind at remarkably low cost.
Wherever you are, whenever you need us, the TechGuys are waiting to help.
Without Whatever HappensTM product support, your repairs could be expensive...
Replacing the LC screen on a Toshiba laptop Replacing the memory and CPU on a Packard Bell desktop PC
Without Membership
£225
£122
With Membership
INCLUDED
INCLUDED
WHATEVER HAPPENSTM
: COMPUTING
There are two levels of Whatever HappensTM support:
Unlimited repairs•
Product fixed within •28 days or replaced
Round-the-clock help•
CLUB membership provides:
Unlimited repairs•
Product fixed within 10 days •or replaced
Round-the-clock help •
A loan laptop while your PC •is being repaired
Your choice of a 3 hour time •slot for our TechGuy to visit
PREMIER CLUB membership gives you:
Who are the TechGuys?The TechGuys are here to keep you up and running. They are experts with technical stuff and always on hand to help. Hundreds are ready on the road UK-wide to fix all sorts of things in customers’ homes, from digital streaming to descaling dishwashers. Hundreds more are ready to help you at our in-store clinics in all PC World stores and selected Currys stores.
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – the TechGuys will put it right. And if all the efforts and expertise of our TechGuys can’t repair your product, we’ll replace it.
The TechGuys offer over 40 services to help you get the most out of your products and to keep you up and running. To see a full menu of the TechGuys services, ask in-store or visit us online at www.thetechguys.com
Some of the many other things the TechGuys can help you with...
Our 24 hour helpline is available 365 days a year. If you need help or advice for yourhardware or preinstalled software, just call our helpline.
It couldn’t be easier!
If your product goes wrong, we’ll put it right or we’ll replace it
Unlimited repairs no matter how many times you need us
Instant Replacement service For most products costing between £40 and £150 the TechGuys offer a no-quibble Instant Replacement service. So, if your product lets you down, even through a mishap, we’ll replace it on the spot at any Currys, Currys Digital or PC World store. Your product can be replaced as many times as necessary over a three year period. For full details please see our Instant Replacement pack or ask in-store; give us a call on 0844 561 4000 or look online at www.thetechguys.com
WEH Computers.indd 3-4 10/8/09 09:55:02
WHATEVER HAPPENSTM
: CLUB
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – we’ll put it right.
Unlimited repairs
If we can’t fix your product within 28 days, you can have a replacement product of the equivalent specification. For desktop PCs, if we can’t fix the problem over the phone, providing you call us before 10 am we will send an engineer to you the next working day. If we are unable to fix your laptop problem over the phone, if you call before 10 am we will arrange for a courier to call the next day to collect your laptop and bring it back to us to repair.
Your Whatever HappensTM agreement will protect your product even if it breaks down due to a mishap.
If your product breaks down due to a mishap...
Did you know that almost 1 in 3 PCs we check has a virus? For the lifetime of your Whatever HappensTM agreement you will benefit from a PC Tune up every 12 months. Simply return your PC to your nearest PC World store or selected Currys stores and we’ll carry out the PC Tune up for you.
We,ll help to protect your PC
What if something happens to your PC while you are abroad? Don’t worry, if you’re not in the UK and you need to get your product fixed, find out how much it will cost to get it repaired. If it costs £300 or less for a laptop, or £150 for any other product, pay for the repair and claim the cost of the repair back from us when you return home. You will need a receipt showing the cost of the repair.
Worldwide protection
Excludes Linux operating systems, Apple Mac TM and external hard drives.
Have you ever deleted a file by mistake? Your Whatever HappensTM agreement includes a data recovery service to help retrieve important files which may have been lost, deleted; or to rescue files which may have been corrupted.
Data Recovery
Under your standard guarantee and many extended warranties, you may be charged for the engineer’s time if no fault is found. Even if we can’t find a problem with your product, we won’t charge you a penny.
No charge if no fault found
As a valued Whatever HappensTM Club member, you are entitled to a 5% discount on TechGuys services. We can help with wireless network or printerinstallation and can set you up with our Data Vault service to keep all your files safe. For further information on the many services we can provide for computing, television, kitchen appliances, hi-fi equipment and many other products, please ask for details or visit us at www.thetechguys.com
Club membership discounts
5%
Whatever HappensTM Club gives you all these valuable benefits:
We,ll fix it, or replace it
Desktop PC RepairsIf we can’t fix the desktop PC over the phone, call before 10 am and we will send an engineer to you the next working day.
Laptop RepairsIf we are unable to fix your laptop over the phone, call us before 10 am and we will arrange for a courier to call the next day to collect your laptop and bring it to our specialist laptop repair centre.
We will fix your product usually within 28 days. In the unlikely event that we are unable to do this, we’ll give you a replacement product of equivalent specification.
WEH Computers.indd 5-6 10/8/09 09:55:07
WHATEVER HAPPENSTM
: CLUB
We hope your product serves you well. If it does go wrong – no matter how many times you need our help – we’ll put it right.
Unlimited repairs
If we can’t fix your product within 28 days, you can have a replacement product of the equivalent specification. For desktop PCs, if we can’t fix the problem over the phone, providing you call us before 10 am we will send an engineer to you the next working day. If we are unable to fix your laptop problem over the phone, if you call before 10 am we will arrange for a courier to call the next day to collect your laptop and bring it back to us to repair.
Your Whatever HappensTM agreement will protect your product even if it breaks down due to a mishap.
If your product breaks down due to a mishap...
Did you know that almost 1 in 3 PCs we check has a virus? For the lifetime of your Whatever HappensTM agreement you will benefit from a PC Tune up every 12 months. Simply return your PC to your nearest PC World store or selected Currys stores and we’ll carry out the PC Tune up for you.
We,ll help to protect your PC
What if something happens to your PC while you are abroad? Don’t worry, if you’re not in the UK and you need to get your product fixed, find out how much it will cost to get it repaired. If it costs £300 or less for a laptop, or £150 for any other product, pay for the repair and claim the cost of the repair back from us when you return home. You will need a receipt showing the cost of the repair.
Worldwide protection
Excludes Linux operating systems, Apple Mac TM and external hard drives.
Have you ever deleted a file by mistake? Your Whatever HappensTM agreement includes a data recovery service to help retrieve important files which may have been lost, deleted; or to rescue files which may have been corrupted.
Data Recovery
Under your standard guarantee and many extended warranties, you may be charged for the engineer’s time if no fault is found. Even if we can’t find a problem with your product, we won’t charge you a penny.
No charge if no fault found
As a valued Whatever HappensTM Club member, you are entitled to a 5% discount on TechGuys services. We can help with wireless network or printerinstallation and can set you up with our Data Vault service to keep all your files safe. For further information on the many services we can provide for computing, television, kitchen appliances, hi-fi equipment and many other products, please ask for details or visit us at www.thetechguys.com
Club membership discounts
5%
Whatever HappensTM Club gives you all these valuable benefits:
We,ll fix it, or replace it
Desktop PC RepairsIf we can’t fix the desktop PC over the phone, call before 10 am and we will send an engineer to you the next working day.
Laptop RepairsIf we are unable to fix your laptop over the phone, call us before 10 am and we will arrange for a courier to call the next day to collect your laptop and bring it to our specialist laptop repair centre.
We will fix your product usually within 28 days. In the unlikely event that we are unable to do this, we’ll give you a replacement product of equivalent specification.
WEH Computers.indd 5-6 10/8/09 09:55:07
WHATEVER HAPPENSTM
: PREMIER CLUBIf you pay a little bit more, you can upgrade to Premier Club. You get all the advantages of the Club membership plus some extra benefits:
These apply to both Premier Club and Club agreements.
When we can help and when we can,t
We will fix your product usually within 10 days. In the unlikely event that we are unable to do this, we’ll give you a replacement product of equivalent specification.
Premier Club membership lets you benefit from our clever Remote Fix service. With Remote Fix, we can solve most PC problems over the phone. All you need is broadband.
Desktop PC RepairsIf we can’t fix the desktop PC over the phone, call before 3 pm and we will send an engineer to you the next day. Engineers can visit up to 7 pm, 7 days a week (2 pm in Scotland and N.I.).
Laptop RepairsIf we are unable to fix your laptop over the phone, providing you call before 3 pm (2 pm in Scotland and Northern Ireland) we will arrange for a courier to call the next day to collect your laptop and bring it to our specialist laptop repair centre. Couriers can call up to 7 pm, 7 days a week.
We,ll fix it fast, or replace it
You can request a 3 hour time slot for your engineer to visit or the courier to collect your laptop.
3 hour time slots
We can provide a loan laptop from the date the courier or engineer calls to collect your laptop for repair.
NOTE: Premier Club excludes Apple products.
A loan laptop to tide you over
Premier Club membership discounts
20%As a valued Whatever HappensTM Premier Club member, you are entitled to a 20% discount on TechGuys services. We can help with wireless or printer installation and can set you up with our Data Vault service to keep all your files safe. For further information on the services we can provide for computing, television, kitchen appliances, hi-fi and many other products, please ask for details or visit us at www.thetechguys.com
We can help if, for example:
Your dog trips over the •monitor cable, it falls off the desk and smashes – we’ll replace it.
The screen blows – •we’ll fix it.
Your computer’s frozen •and it just won’t reboot – we’ll get it running again.
You are having problems •with your software – we’ll help you.
If the fan breaks in your •PC or laptop, we’ll repair it.
You accidentally delete •a file or folder.
You press a couple of •buttons and the text is displayed on the screen sideways.
You misplace your laptop, •lose it or it gets stolen.
You hit it in frustration, •misuse or abuse it.
The ‘fault’ is cosmetic – •for example, your product is scratched or dented. Only faults that prevent the product from working or are dangerous will be repaired.
You lose your product or •suffer subsequent loss of service from a third party, for example your Internet Service Provider, during or following the time your product is being repaired.
We can’t help if, for example:
WEH Computers.indd 7-8 10/8/09 09:55:15
WHATEVER HAPPENSTM
: PREMIER CLUBIf you pay a little bit more, you can upgrade to Premier Club. You get all the advantages of the Club membership plus some extra benefits:
These apply to both Premier Club and Club agreements.
When we can help and when we can,t
We will fix your product usually within 10 days. In the unlikely event that we are unable to do this, we’ll give you a replacement product of equivalent specification.
Premier Club membership lets you benefit from our clever Remote Fix service. With Remote Fix, we can solve most PC problems over the phone. All you need is broadband.
Desktop PC RepairsIf we can’t fix the desktop PC over the phone, call before 3 pm and we will send an engineer to you the next day. Engineers can visit up to 7 pm, 7 days a week (2 pm in Scotland and N.I.).
Laptop RepairsIf we are unable to fix your laptop over the phone, providing you call before 3 pm (2 pm in Scotland and Northern Ireland) we will arrange for a courier to call the next day to collect your laptop and bring it to our specialist laptop repair centre. Couriers can call up to 7 pm, 7 days a week.
We,ll fix it fast, or replace it
You can request a 3 hour time slot for your engineer to visit or the courier to collect your laptop.
3 hour time slots
We can provide a loan laptop from the date the courier or engineer calls to collect your laptop for repair.
NOTE: Premier Club excludes Apple products.
A loan laptop to tide you over
Premier Club membership discounts
20%As a valued Whatever HappensTM Premier Club member, you are entitled to a 20% discount on TechGuys services. We can help with wireless or printer installation and can set you up with our Data Vault service to keep all your files safe. For further information on the services we can provide for computing, television, kitchen appliances, hi-fi and many other products, please ask for details or visit us at www.thetechguys.com
We can help if, for example:
Your dog trips over the •monitor cable, it falls off the desk and smashes – we’ll replace it.
The screen blows – •we’ll fix it.
Your computer’s frozen •and it just won’t reboot – we’ll get it running again.
You are having problems •with your software – we’ll help you.
If the fan breaks in your •PC or laptop, we’ll repair it.
You accidentally delete •a file or folder.
You press a couple of •buttons and the text is displayed on the screen sideways.
You misplace your laptop, •lose it or it gets stolen.
You hit it in frustration, •misuse or abuse it.
The ‘fault’ is cosmetic – •for example, your product is scratched or dented. Only faults that prevent the product from working or are dangerous will be repaired.
You lose your product or •suffer subsequent loss of service from a third party, for example your Internet Service Provider, during or following the time your product is being repaired.
We can’t help if, for example:
WEH Computers.indd 7-8 10/8/09 09:55:15
Club Premier Club
Just call one number
Unlimited repairs
Clever Remote Fix support
We’ll fix it or we’ll replace it
Breakdown through mishap
Next day engineer visit, desktop PCs
Next day courier collection for laptops
Loan laptop to tide you over
3 hour engineer time slot
Free annual tune up for your PC
Worldwide protection
Free recovery of lost or deleted files
No fault found? No charge
TechGuys services discount
Maximum repair time 28 days
Call before 10 am
Call before 10 am
Call before 3 pm
Call before 3 pm
Maximum repair time 10 days
5%Discount
20%Discount
Here ,s what you get:
WHATEVER HAPPENSTM
: COMPUTING
WEH Computers.indd 9-10 10/8/09 09:55:25
Club Premier Club
Just call one number
Unlimited repairs
Clever Remote Fix support
We’ll fix it or we’ll replace it
Breakdown through mishap
Next day engineer visit, desktop PCs
Next day courier collection for laptops
Loan laptop to tide you over
3 hour engineer time slot
Free annual tune up for your PC
Worldwide protection
Free recovery of lost or deleted files
No fault found? No charge
TechGuys services discount
Maximum repair time 28 days
Call before 10 am
Call before 10 am
Call before 3 pm
Call before 3 pm
Maximum repair time 10 days
5%Discount
20%Discount
Here ,s what you get:
WHATEVER HAPPENSTM
: COMPUTING
WEH Computers.indd 9-10 10/8/09 09:55:25
3 year (inc. standard
guarantee)
3 year (inc. standard
guarantee)
5 year (inc. standard
guarantee)
5 year (inc. standard
guarantee)
Pay as you go price per month
Pay as you go price per month
PC Base Units
£300 and under
£301-£350
£351-£400
£401-£500
£501-£600
£601-£700
£701-£800
Over £800
PC Monitors
Under £50
£51-£100
£101-£150
£151-£200
£201-£250
£251-£300
Over £300
with 3 year standard guarantee
£250 and under
£251-£300
£301-£350
£351-£400
Over £400
Laptops
£300 and under
£301-£400
£401-£500
£501-£600
£601-£700
£701-£800
£801-£900
£901-£1,000
£1,001-£1,100
£1,101-£1,200
£1,201-£1,400
Over £1,401
Netbooks
£151-£300
Over £301
Printers, scanners & peripherals
£151-£200
£201-£300
£301-£400
Over £400
£89
£109
£119
£139
£169
£209
£259
£299
£13
£25
£39
£59
£69
£89
£109
£39
£59
£79
£99
£119
£169
£189
£199
£209
£239
£279
£309
£349
£399
£449
£519
£599
£69
£89
£59
£89
£129
£169
£129
£159
£169
£189
£229
£279
£319
£369
-
-
£49
£69
£89
£109
£129
£49
£69
£89
£109
£139
£199
£229
£269
£289
£319
£349
£379
£419
£469
£519
£589
£669
£89
£109
£79
£109
£149
£209
£3.99
£4.99
£5.99
£6.99
£7.99
£8.49
£8.99
£9.99
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£6.99
£7.99
£8.49
£8.99
£9.49
£9.99
£10.49
£11.99
£12.99
£13.99
£14.49
£14.99
£3.99
£4.99
£2.99
£3.49
£4.99
£5.99
£149
£169
£179
£199
£229
£269
£319
£359
-
-
-
-
-
-
-
-
-
-
-
-
£229
£249
£259
£269
£299
£339
£369
£409
£459
£509
£579
£659
£119
£139
-
-
-
-
£209
£239
£249
£269
£309
£359
£399
£449
-
-
-
-
-
-
-
-
-
-
-
-
£279
£309
£349
£369
£399
£429
£459
£499
£549
£599
£669
£749
£149
£169
-
-
-
-
£6.99
£7.99
£8.99
£9.99
£10.99
£11.49
£11.99
£12.99
-
-
-
-
-
-
-
-
-
-
-
-
£9.99
£10.99
£11.49
£11.99
£12.49
£12.99
£13.49
£14.99
£15.99
£16.99
£17.49
£17.99
£6.99
£7.99
-
-
-
-
Whatever Happens Club Whatever Happens Premier Club
WEH Computers.indd 11-12 10/8/09 09:55:26
3 year (inc. standard
guarantee)
3 year (inc. standard
guarantee)
5 year (inc. standard
guarantee)
5 year (inc. standard
guarantee)
Pay as you go price per month
Pay as you go price per month
PC Base Units
£300 and under
£301-£350
£351-£400
£401-£500
£501-£600
£601-£700
£701-£800
Over £800
PC Monitors
Under £50
£51-£100
£101-£150
£151-£200
£201-£250
£251-£300
Over £300
with 3 year standard guarantee
£250 and under
£251-£300
£301-£350
£351-£400
Over £400
Laptops
£300 and under
£301-£400
£401-£500
£501-£600
£601-£700
£701-£800
£801-£900
£901-£1,000
£1,001-£1,100
£1,101-£1,200
£1,201-£1,400
Over £1,401
Netbooks
£151-£300
Over £301
Printers, scanners & peripherals
£151-£200
£201-£300
£301-£400
Over £400
£89
£109
£119
£139
£169
£209
£259
£299
£13
£25
£39
£59
£69
£89
£109
£39
£59
£79
£99
£119
£169
£189
£199
£209
£239
£279
£309
£349
£399
£449
£519
£599
£69
£89
£59
£89
£129
£169
£129
£159
£169
£189
£229
£279
£319
£369
-
-
£49
£69
£89
£109
£129
£49
£69
£89
£109
£139
£199
£229
£269
£289
£319
£349
£379
£419
£469
£519
£589
£669
£89
£109
£79
£109
£149
£209
£3.99
£4.99
£5.99
£6.99
£7.99
£8.49
£8.99
£9.99
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£2.00
£6.99
£7.99
£8.49
£8.99
£9.49
£9.99
£10.49
£11.99
£12.99
£13.99
£14.49
£14.99
£3.99
£4.99
£2.99
£3.49
£4.99
£5.99
£149
£169
£179
£199
£229
£269
£319
£359
-
-
-
-
-
-
-
-
-
-
-
-
£229
£249
£259
£269
£299
£339
£369
£409
£459
£509
£579
£659
£119
£139
-
-
-
-
£209
£239
£249
£269
£309
£359
£399
£449
-
-
-
-
-
-
-
-
-
-
-
-
£279
£309
£349
£369
£399
£429
£459
£499
£549
£599
£669
£749
£149
£169
-
-
-
-
£6.99
£7.99
£8.99
£9.99
£10.99
£11.49
£11.99
£12.99
-
-
-
-
-
-
-
-
-
-
-
-
£9.99
£10.99
£11.49
£11.99
£12.49
£12.99
£13.49
£14.99
£15.99
£16.99
£17.49
£17.99
£6.99
£7.99
-
-
-
-
Whatever Happens Club Whatever Happens Premier Club
WEH Computers.indd 11-12 10/8/09 09:55:26
IMPORTANT INFORMATION
We don’t want you to have to work around us. If you’re away on holiday and we can’t get access to repair or return your product we hope you’ll understand that we’ll complete the repair when you return. However, the 10 and 28 day repair promise will not apply.
In some areas of the UK the extra distances involved mean that we’ll service your product as quickly as possible but our next day, 10 and 28 day promises won’t apply. If you have purchased our Whatever HappensTM Premier Club product, then our engineers will be available to call on weekends and most bank holidays. If you have bought our Club product then further restrictions apply - if you call on a Friday then we will visit on a Tuesday (or Wednesday after a bank holiday).
When we,ll call
If we fail to repair your product within 10 days for Premier Club and 28 days for Club, you may request a replacement product. The replacement will usually be in the form of vouchers to purchase a product of equivalent specification. Occasionally you may receive a fully reconditioned product.
If you have originally purchased a product labelled as ‘previously owned’ or ‘non-pristine’ our 10 day and 28 day promises do not apply and you will receive vouchers to the value of the original price paid.
For Pay Once customers if your product is replaced your service agreement ends and you will receive vouchers for the remaining value to use when you next purchase a Whatever HappensTM agreement. If you’re a Pay Monthly customer your agreement will end.
Replacement product
Even if you have household insurance:
You may not be protected for breakdown caused by •mishaps or mechanical breakdown
Portable products may not be protected•
Your annual premium may increase after your claim•
You may have to pay an excess•
Won,t I be protected by household insurance?
Yes. Our promise is to protect our customers’ Whatever HappensTM agreements. There is an independently managed trust fund to meet all our obligations to our customers who have purchased a ‘pay once’ agreement.
If Currys, Currys Digital or PC World ceased to trade, would my product still be protected?
WEH Computers.indd 13-14 10/8/09 09:55:38
IMPORTANT INFORMATION
We don’t want you to have to work around us. If you’re away on holiday and we can’t get access to repair or return your product we hope you’ll understand that we’ll complete the repair when you return. However, the 10 and 28 day repair promise will not apply.
In some areas of the UK the extra distances involved mean that we’ll service your product as quickly as possible but our next day, 10 and 28 day promises won’t apply. If you have purchased our Whatever HappensTM Premier Club product, then our engineers will be available to call on weekends and most bank holidays. If you have bought our Club product then further restrictions apply - if you call on a Friday then we will visit on a Tuesday (or Wednesday after a bank holiday).
When we,ll call
If we fail to repair your product within 10 days for Premier Club and 28 days for Club, you may request a replacement product. The replacement will usually be in the form of vouchers to purchase a product of equivalent specification. Occasionally you may receive a fully reconditioned product.
If you have originally purchased a product labelled as ‘previously owned’ or ‘non-pristine’ our 10 day and 28 day promises do not apply and you will receive vouchers to the value of the original price paid.
For Pay Once customers if your product is replaced your service agreement ends and you will receive vouchers for the remaining value to use when you next purchase a Whatever HappensTM agreement. If you’re a Pay Monthly customer your agreement will end.
Replacement product
Even if you have household insurance:
You may not be protected for breakdown caused by •mishaps or mechanical breakdown
Portable products may not be protected•
Your annual premium may increase after your claim•
You may have to pay an excess•
Won,t I be protected by household insurance?
Yes. Our promise is to protect our customers’ Whatever HappensTM agreements. There is an independently managed trust fund to meet all our obligations to our customers who have purchased a ‘pay once’ agreement.
If Currys, Currys Digital or PC World ceased to trade, would my product still be protected?
WEH Computers.indd 13-14 10/8/09 09:55:38
If you have a ‘pay monthly’ Whatever HappensTM agreement you can cancel it within 14 days of purchase by calling Customer Services. Providing the service has not been used we’ll give you a refund on any payment made. After this period you can cancel at any time by calling our Customer Services, but please note that if you do this you will not receive a refund.
If you are not completely satisfied with your ‘pay once’ Whatever HappensTM Agreement you can cancel it within 45 days of purchase. Please call Customer Services and if you haven’t used the service we’ll give you a full refund. If you want to cancel your agreement after 45 days from purchase you will be entitled to a pro rata refund.
You may also give notice of your intention to cancel your agreement by writing to TechGuys Customer Services. Customer Services, PO Box 1686, Sheffield S2 5YB, England
Calls charged at 5p per minute from a BT landline, calls from other networks may vary.
Your Whatever HappensTM service agreement is with DSG Retail Ltd. Registered office Maylands Avenue, Hemel Hempstead, Herts HP2 7TG. Registered in England number 504877
Cancellation Period
Regularly replaced items/consumable items•
Built-in batteries•
Cosmetic damage where it does not affect the operation •or safety of the product
Repair costs that have not been approved•
Damage or breakdown due to flood, wind or other severe •weather conditions
The cost of repairing or replacing a product which falls •because anyone neglects, abuses or misuses the product
Any service or benefit where the • Whatever HappensTM agreement has been suspended
Inoperability of a product caused by withdrawal of services •by a third party
Theft or any loss suffered if you cannot use the product •or any loss other than repair or replacement
Any claim where your monthly payment has not been •received
Data recovery for Apple Mac• TM and Linux operating systems
Costs of Lab data recovery for business•
What is not included:The contents of this leaflet do not affect your legal rights, which include the right to a remedy for defective goods. If you buy goods which are faulty when sold you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland) from the date of purchase. However, after the first 6 months you have to show that the fault was there initially and the longer it takes for the fault to show up the more difficult that becomes. Your Whatever HappensTM agreement gives you benefits, which are in addition to your legal rights and you have the assurance that your product will be repaired free of charge if it fails at any time whilst the agreement is current. Further information about your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau or through Consumer Direct.
Your service agreement will be cancelled in the event of any fraud, or attempted fraud, and you will not be entitled to any refunds.
What are my legal rights?
You can purchase a support agreement any time up to one year from purchasing your product. A Whatever HappensTM agreement is not available on damaged products. Extended warranties may be available from other companies.
Do I have to purchase a support agreement at the same time as the product?
Your Whatever HappensTM discount card can only be used against TechGuys services. The discount may not be redeemed against other product items.
Customer discount card
WEH Computers.indd 15-16 10/8/09 09:55:44
If you have a ‘pay monthly’ Whatever HappensTM agreement you can cancel it within 14 days of purchase by calling Customer Services. Providing the service has not been used we’ll give you a refund on any payment made. After this period you can cancel at any time by calling our Customer Services, but please note that if you do this you will not receive a refund.
If you are not completely satisfied with your ‘pay once’ Whatever HappensTM Agreement you can cancel it within 45 days of purchase. Please call Customer Services and if you haven’t used the service we’ll give you a full refund. If you want to cancel your agreement after 45 days from purchase you will be entitled to a pro rata refund.
You may also give notice of your intention to cancel your agreement by writing to TechGuys Customer Services. Customer Services, PO Box 1686, Sheffield S2 5YB, England
Calls charged at 5p per minute from a BT landline, calls from other networks may vary.
Your Whatever HappensTM service agreement is with DSG Retail Ltd. Registered office Maylands Avenue, Hemel Hempstead, Herts HP2 7TG. Registered in England number 504877
Cancellation Period
Regularly replaced items/consumable items•
Built-in batteries•
Cosmetic damage where it does not affect the operation •or safety of the product
Repair costs that have not been approved•
Damage or breakdown due to flood, wind or other severe •weather conditions
The cost of repairing or replacing a product which falls •because anyone neglects, abuses or misuses the product
Any service or benefit where the • Whatever HappensTM agreement has been suspended
Inoperability of a product caused by withdrawal of services •by a third party
Theft or any loss suffered if you cannot use the product •or any loss other than repair or replacement
Any claim where your monthly payment has not been •received
Data recovery for Apple Mac• TM and Linux operating systems
Costs of Lab data recovery for business•
What is not included:The contents of this leaflet do not affect your legal rights, which include the right to a remedy for defective goods. If you buy goods which are faulty when sold you have the right to claim for a repair, replacement or refund for up to 6 years (5 in Scotland) from the date of purchase. However, after the first 6 months you have to show that the fault was there initially and the longer it takes for the fault to show up the more difficult that becomes. Your Whatever HappensTM agreement gives you benefits, which are in addition to your legal rights and you have the assurance that your product will be repaired free of charge if it fails at any time whilst the agreement is current. Further information about your legal rights can be obtained from your local Trading Standards Department, Citizens Advice Bureau or through Consumer Direct.
Your service agreement will be cancelled in the event of any fraud, or attempted fraud, and you will not be entitled to any refunds.
What are my legal rights?
You can purchase a support agreement any time up to one year from purchasing your product. A Whatever HappensTM agreement is not available on damaged products. Extended warranties may be available from other companies.
Do I have to purchase a support agreement at the same time as the product?
Your Whatever HappensTM discount card can only be used against TechGuys services. The discount may not be redeemed against other product items.
Customer discount card
WEH Computers.indd 15-16 10/8/09 09:55:44
TechGuys. Keeping you up and runningTechGuys. Keeping you up and running
Whenever you need us, just call any time 24/7
Most PC problems can be fixed over the phone using our clever remote fix technology
You can have a loan laptop to keep you running
If your PC lets you down, we’ll fix it or we’ll replace it
If anything goes wrong, we,ll put it rightCOMPUTING
If anything goes wrong, we,ll put it rightCOMPUTING
DSG000230
If you require this literature in an alternative format such as Braille, audio cassette or large print, please contact Customer Services on 0844 561 4000
Phone: • 0844 561 4000Email: • [email protected]: • www.thetechguys.comWrite to: • Customer Services, PO Box 1686, Sheffield S2 5YB, England
To find out more...
HAPPENS:WHATEVER
TM
HAPPENS:WHATEVER
TM
Aug 09 V.1.0
WEH Computers.indd 1-2 10/8/09 09:54:59
