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Hugh Campbell Consulting Ltd
FINISHED FILES ARE THE FINISHED FILES ARE THE
RESULT OF MANY YEARS OF SCIENTIF-RESULT OF MANY YEARS OF SCIENTIF-
IC STUDY COMBINED WITH THE IC STUDY COMBINED WITH THE
EXPERIENCE OF MANY YEARSEXPERIENCE OF MANY YEARS
Hugh Campbell Consulting Ltd
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE
1.1. Being self aware – Being self aware – knowing our emotions,knowing our emotions, recognizing a feeling as it happens;recognizing a feeling as it happens;
2.2. Managing emotions – Managing emotions – handling and managinghandling and managing our feelings appropriately;our feelings appropriately;
3.3. Motivating ourselves – Motivating ourselves – marshaling emotions tomarshaling emotions to pay attention, delay gratification, and stiflepay attention, delay gratification, and stifle impulsiveness;impulsiveness;
4.4. Feeling empathy – Feeling empathy – understanding others andunderstanding others and recognizing their emotions; recognizing their emotions; and and
5.5. Handling relationships – Handling relationships – building and maintainingbuilding and maintaining relationships.relationships.
Hugh Campbell Consulting Ltd
““IN BASKETBALL - AS IN LIFE - TRUE IN BASKETBALL - AS IN LIFE - TRUE JOY COMES FROM BEING FULLY JOY COMES FROM BEING FULLY PRESENT IN EACH AND EVERY PRESENT IN EACH AND EVERY
MOMENT, NOT JUST WHEN THINGS MOMENT, NOT JUST WHEN THINGS ARE GOING YOUR WAY. OF COURSE ARE GOING YOUR WAY. OF COURSE ITS NO ACCIDENT THAT THINGS ARE ITS NO ACCIDENT THAT THINGS ARE
MORE LIKELY TO GO YOUR WAY MORE LIKELY TO GO YOUR WAY WHEN YOU STOP WORRYING ABOUT WHEN YOU STOP WORRYING ABOUT
WHETHER YOU’RE GOING TO WIN WHETHER YOU’RE GOING TO WIN OR LOSE AND FOCUS YOUR FULL OR LOSE AND FOCUS YOUR FULL
ATTENTION ON WHAT’S HAPPENINGATTENTION ON WHAT’S HAPPENINGRIGHT THIS MOMENT”RIGHT THIS MOMENT”
Hugh Campbell Consulting Ltd
““THE LAKOTAS CONCEPT OF TEAMWORK THE LAKOTAS CONCEPT OF TEAMWORK
WAS DEEPLY ROOTED IN THEIR VIEWWAS DEEPLY ROOTED IN THEIR VIEW
OF THE UNIVERSE. A WARRIOR DIDN’TOF THE UNIVERSE. A WARRIOR DIDN’T
TRY TO STAND OUT FROM HIS FELLOW TRY TO STAND OUT FROM HIS FELLOW
BAND MEMBERS; HE STROVE TO ACTBAND MEMBERS; HE STROVE TO ACT
BRAVELY AND HONOURABLY, TO HELPBRAVELY AND HONOURABLY, TO HELP
THE GROUP IN WHATEVER WAY HE THE GROUP IN WHATEVER WAY HE
COULD TO ACCOMPLISH IT’S MISSION”COULD TO ACCOMPLISH IT’S MISSION”
Hugh Campbell Consulting Ltd
TEAMSHIPTEAMSHIP
““TEAMSHIP IS SOMETHING NOBODY WRITESTEAMSHIP IS SOMETHING NOBODY WRITESABOUT, BUT IT’S JUST AS IMPORTANT ASABOUT, BUT IT’S JUST AS IMPORTANT AS
LEADERSHIP, IF NOT MORE SO.LEADERSHIP, IF NOT MORE SO.
TEAMSHIP CAN BE DESCRIBED AS THE ABILITY TEAMSHIP CAN BE DESCRIBED AS THE ABILITY TO WORK TOGETHER IN A TEAM, OR AS THE TO WORK TOGETHER IN A TEAM, OR AS THE
COLLECTIVE STANDARD OF BEHAVIOUR COLLECTIVE STANDARD OF BEHAVIOUR UNDERSTOOD BY EVERYONE IN THE TEAM UNDERSTOOD BY EVERYONE IN THE TEAM ENVIRONMENT. IT DOESN’T COVER OUR ENVIRONMENT. IT DOESN’T COVER OUR
PERFORMANCE STANDARDS IN THE CORE PERFORMANCE STANDARDS IN THE CORE TECHNICAL SKILLS OF RUGBY - BUT DEALS WITHTECHNICAL SKILLS OF RUGBY - BUT DEALS WITH
OUR SKILLS IN INTERACTING AS A GROUP.”OUR SKILLS IN INTERACTING AS A GROUP.” Clive WoodwardClive Woodward
Hugh Campbell Consulting Ltd
““WHEN I WAS NAMED HEAD COACH OF WHEN I WAS NAMED HEAD COACH OF
THE CHICAGO BULLS IN 1989, MY DREAM THE CHICAGO BULLS IN 1989, MY DREAM
WAS NOT JUST TO WIN CHAMPIONSHIPS, WAS NOT JUST TO WIN CHAMPIONSHIPS,
BUT TO DO IT IN A WAY THAT WOVE BUT TO DO IT IN A WAY THAT WOVE
TOGETHER MY TWO GREATEST TOGETHER MY TWO GREATEST
PASSIONS: BASKETBALL ANDPASSIONS: BASKETBALL AND
SPIRITUAL EXPLORATION”SPIRITUAL EXPLORATION”
Phil JacksonPhil Jackson
Hugh Campbell Consulting Ltd
““MOST LEADERS TEND TO VIEWMOST LEADERS TEND TO VIEW
TEAMWORK AS A SOCIAL ENGINEERING TEAMWORK AS A SOCIAL ENGINEERING
PROBLEM: TAKE X GROUP, ADD Y PROBLEM: TAKE X GROUP, ADD Y
MOTIVATIONAL TECHNIQUE AND GET MOTIVATIONAL TECHNIQUE AND GET
A RESULT.”A RESULT.”
Hugh Campbell Consulting Ltd
““BUT WORKING WITH THE BULLSBUT WORKING WITH THE BULLS
I’VE LEARNED THAT THE MOSTI’VE LEARNED THAT THE MOST
EFFECTIVE WAY TO FORGE A EFFECTIVE WAY TO FORGE A
WINNING TEAM IS TO CALL ON WINNING TEAM IS TO CALL ON
THE PLAYERS NEED TO CONNECTTHE PLAYERS NEED TO CONNECT
WITH WITH SOMETHING MORE THANSOMETHING MORE THAN
THEMSELVES”THEMSELVES”
Hugh Campbell Consulting Ltd
HIGH PERFORMANCE TEAMHIGH PERFORMANCE TEAM
TEAMTEAM
PSEUDO TEAMPSEUDO TEAM
WHAT SORT OF TEAM DO YOU HAVE ?WHAT SORT OF TEAM DO YOU HAVE ?
Hugh Campbell Consulting Ltd
PSEUDO TEAMPSEUDO TEAM > PRETENDS TO BE A TEAM, > PRETENDS TO BE A TEAM,
POORLY FORMED GOALS,POORLY FORMED GOALS,
> WEAK COMMITMENT AND> WEAK COMMITMENT AND
SENSE OF CONNECTION,SENSE OF CONNECTION,
WEAK WORK ETHICWEAK WORK ETHIC
Hugh Campbell Consulting Ltd
TEAMTEAM > AMBITIOUS AT INDIVIDUAL LEVEL > AMBITIOUS AT INDIVIDUAL LEVEL
GOALS FORMED BUT LACK FOCUSGOALS FORMED BUT LACK FOCUS
AND ATTENTIONAND ATTENTION
COMMITMENT STEADY COMMITMENT STEADY
WORK ETHIC STEADYWORK ETHIC STEADY
Hugh Campbell Consulting Ltd
HIGH PERFORMANCE TEAMHIGH PERFORMANCE TEAM
> HIGHLY FORMED OUTCOMES> HIGHLY FORMED OUTCOMES
> PERFORMANCE GOALS SET AND> PERFORMANCE GOALS SET AND RESET IN LINE WITH EACH STAGERESET IN LINE WITH EACH STAGE
OF THE YEAROF THE YEAR
> AMBITIONS AT INDIVIDUAL LEVEL> AMBITIONS AT INDIVIDUAL LEVEL
> STRONG SENSE OF CONNECTION TO> STRONG SENSE OF CONNECTION TO
EACH OTHEREACH OTHER
> GUIDING COALITION OF PLAYERS/> GUIDING COALITION OF PLAYERS/
MANAGEMENTMANAGEMENT
> ATTENTION TO DETAIL> ATTENTION TO DETAIL
Hugh Campbell Consulting Ltd
MEANINGMEANING
WHY AM I DOING THIS?WHY AM I DOING THIS?
WHY ARE WE DOING THIS?WHY ARE WE DOING THIS?
WINNINGWINNING
LOVELOVE
Hugh Campbell Consulting Ltd
CONNECTIONCONNECTION
WHAT DO I HAVE TO OFFERWHAT DO I HAVE TO OFFER
WHAT’S EXPECTED OF MEWHAT’S EXPECTED OF ME
SENSE OF BELONGINGSENSE OF BELONGING
TANGIBLE POWER OFTANGIBLE POWER OFTOGETHERNESSTOGETHERNESS
Hugh Campbell Consulting Ltd
CONTROLCONTROL
UNDERSTAND AND COMMIT TO GOALSUNDERSTAND AND COMMIT TO GOALS
UNDERSTAND AND COMMIT TO WORKUNDERSTAND AND COMMIT TO WORK
OPEN TO LEARNINGOPEN TO LEARNING
ABLE TO CONTRIBUTEABLE TO CONTRIBUTE
Hugh Campbell Consulting Ltd
McGRATH ‘84McGRATH ‘84
INPUT - PROCESS - OUTPUTINPUT - PROCESS - OUTPUT
PERSPECTIVE ON TEAM FUNCTIONINGPERSPECTIVE ON TEAM FUNCTIONING
Hugh Campbell Consulting Ltd
INPUTINPUT
1. 1. RECRUITMENTRECRUITMENT
2. 2. CONTEXTCONTEXT - - Compelling visionCompelling vision
3. 3. STRUCTURESSTRUCTURES (Training, (Training, Communication,Communication, Treatment)Treatment)
4. 4. INTERDEPENDENCEINTERDEPENDENCE
PROCESSPROCESS
““WHAT ACTUALLYWHAT ACTUALLY HAPPENS”HAPPENS”
ATTENDANCEATTENDANCE
STIMULATION & FUNSTIMULATION & FUN
EFFECTIVENESSEFFECTIVENESS
RELATIONSHIPSRELATIONSHIPS
PROGRESSIONPROGRESSION
RITUALS /RITUALS /PREDICTABILITYPREDICTABILITY
WINNINGWINNINGMENTALITYMENTALITY
OUTPUTOUTPUT
• ATTITUDESATTITUDES
• BEHAVIOURSBEHAVIOURS
• PERFORMANCEPERFORMANCE
Hugh Campbell Consulting Ltd
RELATIONSHIPSRELATIONSHIPS
WHAT DO YOU BELIEVE ARE THEWHAT DO YOU BELIEVE ARE THE
CHARACTERISTICS OF ANCHARACTERISTICS OF AN
EFFECTIVE RELATIONSHIP?EFFECTIVE RELATIONSHIP?
Hugh Campbell Consulting Ltd
WINNING MENTALITYWINNING MENTALITYPLAYING TO WINPLAYING TO WIN
““CONSCIOUSLY CHOOSING TO GO CONSCIOUSLY CHOOSING TO GO
AS FAR AS I CAN WITH ALL AS FAR AS I CAN WITH ALL
THAT I HAVE”THAT I HAVE”
Hugh Campbell Consulting Ltd
PLAYING NOT TO LOSEPLAYING NOT TO LOSE
““AVOIDING FEAR AND RISK,AVOIDING FEAR AND RISK,
AVOIDING SITUATIONS WHEREAVOIDING SITUATIONS WHERE
WE MIGHT LOSE, FAIL, BEWE MIGHT LOSE, FAIL, BE
EMOTIONALLY HURT OR BEEMOTIONALLY HURT OR BE
REJECTED”REJECTED”
Hugh Campbell Consulting Ltd
RESPONSE TO ADVERSITY
PESSIMISTS PERMANENT PERVASIVE PERSONAL
OPTIMISTS TEMPORARY LIMITED EXTERNAL
Hugh Campbell Consulting Ltd
MENTAL BLOCKSMENTAL BLOCKS
““WHEN THE MIND SAYS STOPWHEN THE MIND SAYS STOP
SO DOES THE PHYSICAL ANDSO DOES THE PHYSICAL AND
TECHNICAL ASPECTS”TECHNICAL ASPECTS”
Hugh Campbell Consulting Ltd
GOAL BLOCKSGOAL BLOCKS - WE CAN’T WIN - WE CAN’T WIN THATTHAT
SITUATION BLOCKSSITUATION BLOCKS - I DON’T LIKE - I DON’T LIKE THAT GROUNDTHAT GROUND
TECHNICAL BLOCKTECHNICAL BLOCK - I DON’T LIKE - I DON’T LIKE PENALTIESPENALTIES
Hugh Campbell Consulting Ltd
DEVELOPING MENTAL HEIGHTDEVELOPING MENTAL HEIGHT
THE INTELLIGENT, EMOTIONAL AND THE INTELLIGENT, EMOTIONAL AND
PHYSICAL ACCEPTANCE OF PHYSICAL ACCEPTANCE OF
PERFORMING AT A HIGH LEVEL.PERFORMING AT A HIGH LEVEL.
WHAT SIGNALS DO YOU SEND TO SELF WHAT SIGNALS DO YOU SEND TO SELF
AND OTHERS?AND OTHERS?
Hugh Campbell Consulting Ltd
SIGNALS OF MENTAL HEIGHT -SIGNALS OF MENTAL HEIGHT -BREAK THROUGH THE BARRIERSBREAK THROUGH THE BARRIERS
ASSOCIATIONSASSOCIATIONS
STORYTELLINGSTORYTELLING
IMAGESIMAGES
MUSICMUSIC
KEY THOUGHTS / AFFIRMATIONSKEY THOUGHTS / AFFIRMATIONS
SPOKEN WORDSPOKEN WORD
BODY LANGUAGEBODY LANGUAGE
DETERMINATION BEYOND WORDSDETERMINATION BEYOND WORDS
Hugh Campbell Consulting Ltd
RITUALS / PREDICTABILITYRITUALS / PREDICTABILITY
AFFIRM BONDSAFFIRM BONDS
CREATE ORDERCREATE ORDER
GENERATE SENSE OF SECURITYGENERATE SENSE OF SECURITY
MAY INCLUDE:MAY INCLUDE:• TIMEKEEPINGTIMEKEEPING• SPEAKING TO GROUP - WHO, IN WHAT ORDER,SPEAKING TO GROUP - WHO, IN WHAT ORDER,
FOR HOW LONGFOR HOW LONG• EMOTIONAL TONEEMOTIONAL TONE• DRESSING-ROOM ‘STUFF’DRESSING-ROOM ‘STUFF’• HUDDLESHUDDLES
Hugh Campbell Consulting Ltd
GUIDING COALITIONGUIDING COALITION
PLAYERS WHO EMBODY YOUR BELIEFS PLAYERS WHO EMBODY YOUR BELIEFS
IN HOW TO BEHAVE AT ALL TIMES IN HOW TO BEHAVE AT ALL TIMES
ON AND OFF THE PITCHON AND OFF THE PITCH
Hugh Campbell Consulting Ltd
ENERGY SAPPERSENERGY SAPPERS
BLEED, DEPLETE,BLEED, DEPLETE,
DRAIN, ERODE,DRAIN, ERODE,
EXHAUST,EXHAUST,
UNDERMINE,UNDERMINE,
WEAKENWEAKEN
ENERGISERSENERGISERS
DRIVE, FIRE,DRIVE, FIRE,
FORCE, EFFICIENCY,FORCE, EFFICIENCY,
STAMINA, SPIRIT,STAMINA, SPIRIT,
STRENGTH, POWERSTRENGTH, POWER
Hugh Campbell Consulting Ltd
““THE AREA OF IMMENSE INTEREST TO ME WAS THETHE AREA OF IMMENSE INTEREST TO ME WAS THEIMPORTANCE OF DETAIL, NOT JUST ANY KIND OFIMPORTANCE OF DETAIL, NOT JUST ANY KIND OFDETAIL BUT THE DEVELOPMENT OF THINGS THATDETAIL BUT THE DEVELOPMENT OF THINGS THAT
WOULD AND COULD SET US APART FROM ANYWOULD AND COULD SET US APART FROM ANYOTHER TEAM IN THE WORLD: WE HAD TO ASSUMEOTHER TEAM IN THE WORLD: WE HAD TO ASSUMETHAT OUR MAIN COMPETITORS WOULD ALSO HAVETHAT OUR MAIN COMPETITORS WOULD ALSO HAVE
THE SAME QUALITY OF PLAYERS, THE SAME THE SAME QUALITY OF PLAYERS, THE SAME RESOURCES AND THE SAME STANDARD OF RESOURCES AND THE SAME STANDARD OF
COACHING. IF WE ACCEPTED THAT THEN TO BE COACHING. IF WE ACCEPTED THAT THEN TO BE EVEN BETTER WE HAD TO DO EVERYTHING IN OUREVEN BETTER WE HAD TO DO EVERYTHING IN OUR
POWER TO FIND HUNDREDS OF IMPROVEMENTS ORPOWER TO FIND HUNDREDS OF IMPROVEMENTS OR
CRITICAL NON ESSENTIALSCRITICAL NON ESSENTIALS THAT WOULD SET THAT WOULD SET
US APART FROM OUR RIVALS.”US APART FROM OUR RIVALS.”Clive WoodwardClive Woodward