Question Paper

SubjectSemesterITotal No. of Question

Question ID noSyllabus

Para No.QuestionReference

Book & Page No.Prepared by (signature)Checked by (signature)DateCorrect

Answer

1 Broadly speaking , human factors considers and concerns

a. cockpit design and crew management

b. cockpit layout and crew resource management

c. human involvement in aviation from design of a/c to maintenance engineering activities.

d. AOTACAP 715

chap 1

page 1C

2Human factors examines the relationship between human factors and incidents in terms of human ERRORS and _______ law.

a. DAVYS b. MURPHYS c. SAVYS d. CAP 715

chap 1

page 1B

3MURPHYS LAW states _____________ in respect of incidents

a. if it can happen, one day it-will

b. if it can happen, it will happen one day

c. if it can happen, it will have to happen one day

d. happening cannot be be prevented CAP 715

chap 1

page 1A

4The term human factors is best known in the context of

a. A/C cockpit layout and crew resource management (CRM)

b. A/C cockpit design and crew resource management (CRM)

c. cockpit and crew relationship d. AOTACAP 715

chap 1

page 1B

5i)Human factors impinge on everything which AMEs do in the course of their job in one way or other. ii) Human factors term is used in many different ways in AVIATION INDUSTRY

Regarding the above two statements

a. only (ii) is true b. only (i) is true c. both are true d. both are falseCAP 715

chap 1

page 1C

6HUMAN FACTORS is also referred to as

a. ERCONOMICS c. AGRONOMICS

b. ERGONOMICS d. ERGOCOMICSCAP 715

chap 1

page 2B

7The aim of Human Factors training is to optimize the relationship between maintenance personnel (AMEs) and systems with a view to improving

a. safety b. efficiency c. well being

d. AOTA with profits for company (MRO)CAP 715

chap 1

page 2Do

8The term HUMAN FACTORS includes such attributes as

a. Human physiology and psychology

b. work place design and environmental conditions

c. human MACHINE interface

d. AOTA and also ANTHROPOMETRICS ( measurement / size of Human body shape / size)CAP 715

chap 1

page 2D

9The word ANTHROPOMETRICS means, the scientific study of

a. ERGONOMICS c. human factors

b. human physiology d. measurements of human body and shapeCAP 715

chap 1

page 2D

10The study model to aid in understanding human factors is __________________ model

a. WELL b. HELL c. SHELL d. CELLCAP 715

chap 1

page 2C

11In SHEL Human Factors study model the alphabets means

a. S for study, H for Hangar, E for environment L for location.

b. S for solution H for hand tools E for engine L for live ware.

c. S for software H for hardware E for environment L for Live ware.

d. NOTACAP 715

chap 1

page 2C

12At the centre of SHEL study model for Human Factors is ________

a. Hardware b. live ware c. soft ware d. environment CAP 715

chap 1

page 2B

13Live ware in the centre of SHEL study, Model for Human factors is or people(s) which include

a. AMEs and supervisors c. only AMEs

b. planners and managers d. both a and bCAP 715

chap 1

page 2D

14The deficiencies in software of SHEL model can be

a. misinterpretation of procedures

b. badly written manuals or poorly designed check lists

c. untested or difficult to use computer software

d. AOTACAP 715

chap 1

page 3D

15The deficiencies in HARDWARE of shel model can be

a. not enough or improper tools c. poor a/c design for maintainability

b. in appropriate equipment

d. AOTACAP 715

chap 1

page 3D

16The deficiencies in ENVIRONMENT of SHEL model can be

a. uncomfortable workplace,

c. shortage of manpower

b. inadequate workplace

d. both a and bCAP 715

chap 1

page 3D

17In SHEL model of Human Factors L live ware deficiencies can be

a. relationship with other people and shortage of manpower

b. inadequate hangar space and lack of support from managers

c. poorly designed checklists

d. AOTACAP 715

chap 1

page 3A

18In SHEL model of Human Factor, the deficiencies like lack of supervision and shortage of manpower are covered ina. ENVIRONMENT

c. LIVEWAREb. HARDWARE

d. SOFTWARECAP 715

chap 1

page 3C

19The Elements which work around the live ware in SHEL model of Human Factors includea. software and hardware

c. as in b above and live ware

b. software , hardware and environment d. as in a above and environment CAP 715

chap 1

page 3C

20Uncomfortable workplace is in _____ part of SHEL Human Factor modela. softwareb. environmentc. hardwared. NOTACAP 715

chap 1

page 3b

21The main aim of Human Factors training for all the human beings engaged in Aviation industry is toa. Recognize human performance limitations in themselves

b. Recognize human performance limitation in others

c. be able to avoid defects and rectify errors or error prone behavior and practices in themselves and others

d. AOTACAP 715

chap 1

page 4D

22Major causes or contributory factors of a/c accidents caused by AMEs could bea. Maintenance and inspection deficiencies

b. design faults of a/c & engines

c. runway hazards and absence of approach guidanced. AOTACAP 715

chap 1

page 4A

23HUMAN FACTORS ERROR resulting in accidents could be caused bya. flight crew & ATC

c. RUNWAY HAZARDS

b. maintenance & Designd. both a and bCAP 715

chap 1

page 4D

24Even the best and well qualified, competent and reliable engineers may commit errors resulting in incidents. The incidents caused may be characterised by

a. staff shortages b. time pressure c. night work d. AOTA CAP 715

chap 1

page 6D

25The tendency among human beings and a belief that accident will never happen to me or to my company is called

a. MURPHYS Law

c. PSYCHOLOGY

b. ERGONOMICS

d. COMPLACENCYCAP 715

chap 1

page 6D

26The various key physical and mental human performance characteristics which are likely to affect an AME in his working environment are

a. vision, hearing, information processing

b. hangar space and a/c design

c. attention and perception d. both a and c and also memory, judgement and decision makingCAP 715

chap 2

page 1D

27In spite of having all the best physical and mental human performance characteristic like vision, hearing, information processing, memory, attention and perception, judgement and decision making abilities, the human performance may go down and eventually fail under such conditions

a. fatigueb. stress c. social and emotional factors d. AOTACAP 715

chap 2

page 1D

28The AME is the central part of a/c maintenance engineering system. It is therefore necessary to have an understanding ofa. How various parts of body function

b. How mental processes function

c. How performance limitation can influence effectiveness

d. AOTACAP 715

chap 2

page 1D

29The informations gathered at work by various sense organs are processed by Brain to make a proper decision and judgement is termed asa. information analysisc. information collection

b. information processingd. AOTACAP 715

chap 2

page 12B

30Information processing is the process ofa. receiving information through sense organsb. analyzing the information received by sense organs

c. as in a and b and making it meaningful

d. making judgement and taking decisionCAP 715

chap 2

page 12C

31i) Sensory Receptors (eyes, ears etc) receive physical stimuli and store in brain for a brief period of time in sensory storesii) Visual (through eyes) information is stored for upto a second is ICONIC MEMORY and sounds are stored for 2 seconds in ECHOIC MEMORY

Regarding the above 2 statements

a. both are false b. both are truec. only (i) is true d. only ii is trueCAP 715

chap 2

page 13B

32i) Having detected the information through sensory organs, our metal resources are concentrated on specific elements, this is called

a. memory

b. perception c. attentiond. AOTACAP 715

chap 2

page 13C

33Although attention can move very quickly from one item to another it can deal effectively with one item at a time attention can take the form of

a. selective attention c. focused attention and sustained attention

b. divided attention d. AOTACAP 715

chap 2

page 13D

34Within a/c maintenance MRO the responsibility should be spread across those who play a part in the whole activity, the important people are

a. Accountable manager who formulates policies of company

b. management that set up procedures for maintenance

c. supervisors, teams of Engineers who execute work

d. AOTA and individuals within the teams of engineers715, Chap 3 Page 2D

35The AME works within maintenance system, various factors within the system that impinge upon AME in addition to his individuals knowledge, skills and abilities, area. immediate environment

b. supervision and organization

c. as in (a) and (b) regulatory authority

d. as in (c) and also wider environment in the country and society715, Chap 3 Page 1D

36Every individual AME has his owna. knowledge

c. abilities

b. skills d. AOTA and also other characteristics including work experience715, Chap 3 Page 1D

37In addition to AMEs individual knowledge, skills and abilities the, AME works in a system of immediate Environment. The immediate Environment surrounding the AME includesa. Facilities, weather and a/c designs and configuration

b. Component design, equipments, tools, parts

c. as in (a) and (b) written or computerized maintenance data, tasks

d. as in (c) also time pressure, team work and communication715, Chap 3 Page 1D

38The supervision of AME includes following aspectsa. planning organizing, prioritizing, delegation

b. as in (a) and instructing, OJT, feedback

c. As in (b) performance, management

d. as in (c) also team building715, Chap 3 Page 1D

39The organization culture in which an AME may work have differenta. philosophy, policies, procedures, processes

b. different make model of A/c with different configurations

c. as in (a) selection criteria, and training (OJT) and quality assurance

d. as in (b) tools, component design equipment715, Chap 3 Page 2C

40The AMEs action and behaviors is also influenced by, regulations of airworthiness authorities which includea. safety regulation

c. regulatory style

b. safety promotion

d. AOTA715, Chap 3 Page 1

41The AMEs working in an organization, are affected by which environment in the country, which include

a. economic climate

c. as in (a) and (b) also safety regulation

b. public perception of aviation industryd. both (a) and (b)715, Chap 3 Page 1D

42Safety regulations, safety promotion and regulatory style are dealt under _____ of maintenance systema. immediate environment

b. wider environment

c. regulation of regulating authorities of the country

d. AOTA715, Chap 3 Page 1C

43Planning, organizing, prioritizing, delegating, instructing, OJT, feedback, performance, management and team building comes under ____ of maintenance systema. organization culture b. hardwarec. software d. supervision715, Chap 3 Page 1D

44Philosophy, policies, procedures, processes, selection training and quality assurance come under ____ of maintenance systema. organization culture b. softwarec. hardware d. liveware715, Chap 3 Page 1A

45Knowledge skills, abilities and other characteristics including work experience come under ____ of maintenance system

a. organization culture

c. wider environment

b. immediate environment

d. individual AME715, Chap 3 Page 1D

46Facilities, weather, a/c designs and configurations components designs, equipments / Tools / parts written or computerized maintenance data, task, time pressure team work and communication come under ____ of maintenance systemsa. immediate environment

c. organization culture

b. wider environment

d. supervision715, Chap 3 Page 1A

47Economic climate, public perception of Aviation industry comes under _____ of maintenance system

a. immediate environmentc. supervision

b. wider environment d. organization culture & regulations715, Chap 3 Page 1B

48Fitting a man to a job and job into a man is considered as ____a. human factors b. organization c. supervision d. AOTA715, Chap 1 Page 1A

49Achieving safety, efficiency well being with profit is the aim ofa. human factors b. regulations c. human factors training d. AOTA715, Chap1

Page 1C

50The size and shape of human body is dealt in _____a. social psychology

c. PHYSIOLOGY

b. ANTHROPOMETRICS

d. AOTA715, Chap 1 Page 1B

51ERGONOMICS is also referred to asa. wider environment

c. human factors

b. immediate environmentd. NOTA715, Chap 1 Page 2C

52Live ware in SHEL study model in Human Factors includes _____

a. only AMEsb. AMEs supervisorsc. Managers, planners d. AOTA715, Chap 1

Page 1D

53Uncomfortable workplace, inadequate Hangar space are considered deficiencies in ______ of SHEL

a. supervision b. software c. immediate environment d. AOTA715, Chap 1 Page 1C

54Not enough tools or improper tools, inappropriate equipment, poor a/c design for maintain ability are considered as deficiencies in ____ SHEL study model a. softwareb. hardware c. live ware d. immediate environment715, Chap1

Page 1B

55Mis-interpretation of procedures, Badly written manuals, or poorly designed checklists or untested or difficult to use computer software are deficiencies in ______ of SHEL study modela. softwareb. hardwarec. live ware d. immediate environment715, Chap 1 Page 3A

56i) Runway Hazard is Human failure/ Human Errorii) Staff shortage, Time pressure, Night work are considered error causing factors

Regarding the two statement

a. both are true b. both are false c. only ii is true d. only i is true715, Chap 1 Page 3C

57Receiving information through sense organs, analyzing it, making it meanful for taking decision is called

a. perception

c. making judgementb. information processing

d. AOTA715, Chap 2 Page 12C

58The IMAGE of any object which is formed in the eyes is on ___ of eyea. RETINAb. CORNEA

c. LENSd. IRIS & PUPIL715, Chap2

Page 3A

59i) A CONVEX lenses is used to correct long sightedness (HYPER METROPIA)ii) A CONCAVE lenses is used to correct short sightedness (MYOPIA)

Regarding the 2 statement

a. only ii is correct

c. both are false

b. only i is correct

d. both are true715, Chap 2 Page 5D

60As a person grows older with age, the lenses of the becomes less flexible, unable to accommodate sufficiently resulting in long sightedness. This is known asa. HYPOXIAb. ANOREXIA c. PRESBYOPIA d. DELYXIA715, Chap 2 Page 5C

61COLOUR BLINDNESS is difficulty in distinguishing between

a. red and green

c. sometimes blues & yellows

b. red and blue

d. either a or c715, Chap 2 Page 6D

62Various visual problems in eyes area. cataract and astigmatism

c. Hypoxia and Glycemia

b. glaucoma and Migraine

d. both a and b715, Chap 2 Page5

60The visual problem(s) of the eye which are caused due to ageing is / area. glaucoma and Migraine

c. either a or b

b. cataract and PRESBYOPIAd. both a & b715, Chap 2 Page 5B

64Vision (seeing ability) can be improved by the suitable LIGHTING level but too bright light could result ina. blurred visionb. migrainec. GLARE d. AOTA715, Chap 2 Page 5C

65Vision (seeing ability) can be adversely affected by the use of certain drugs, medication, alcohol and cigarette with smoking, co (carbon Mono oxide) builds up in blood stream, causing lack of 02 (Oxygen) in Blood going to the eyes, this is known asa. HYPOXIA b. Delexia c. GLYCEMIA d. PRESBYOPIA715, Chap 2 Page 5A

66A Good Colour Vision (Freedom from colour Blindness) is essential for AME in addition to good ACUITY (Sharpness of vision) fora. recognizing components and distinguishing between wires, pipelines carrying different fluids (colour coded)

b. using various diagnostic (finding faults)tools

c. recognizing various coloured lights (warning lights)

d. AOTA715, Chap 2 Page 5D

67i) A reasonable standard of eyesight (vision) is needed for AMEs to perform his duties to an acceptable safe standardii) AMEs requires a combination of good far and near vision without colour blindness.

Regarding these 2 statements

a. both are true b. both are false c. only i is true d. only ii is true715, Chap 2 Page 5A

68i) Basic structure of eye is similar to a simple cameraii) Electrical impulses conveyed by optical nerve to brains VISUAL CORTEX are interpreted as IMAGE which is inverted and two dimensional

Regarding the two statements

a. both are false b. both are truec. only (i) is true d. only (ii) is true715, Chap 2 Page 2C

69The clear window at the very front of the eye isa. CORNEA

b. IRIS

c. PUPILd. RETINA715, Chap 2 Page 2 &3B

70The coloured part of eye which controls the amount of light that is allowed to enter the eye is / area. CORNEA & PUPIL b. IRIS & PUPILc. RETINA d. NOTA715, Chap 2 Page 2B

71The part of Brain where ERECT & Three dimensional IMAGE is formed is calleda. LENS

c. VISUAL CORTEX

b. CORNEA

d. CORTEX715, Chap 2 Page 2C

72In order to Focus the eyes on distant or near objects, the lens changes its shape, this phenomenon is calleda. actuation

c. perception

b. attention

d. accommodation715, Chap 2 Page 3D

73When a person is tired, accommodation (Focusing of eyes) is reduced resulting ina. less sharp vision (image)

c. flattened vision

b. more shape vision (image)

d. peripheral vision715, Chap 2 Page 3A

74Sharpness of VISION is known asa. visual clarity

c. vision density

b. vision acuity

d. vision polarity715, Chap 2 Page 3B

75The two types of light sensitive cells which are found in retina of eye area. cillary muscles

c. Fovea and cones and rods

b. rods and cones

d. Fovea and Rods715, Chap 2 Page 3B

76The light sensitive cells which detect colour are

a. rods

b. fovea

c. conesd. cillary muscles 715, Chap 2 Page 3C

77i) Rods (light sensitive cells) cannot detect colourii) Cones (light sensitive cells) can detect colour only in good light

Regarding the two statements

a. both are true b. both are false c. only (ii) is true d. only (i) is true715, Chap 2 Page 3A

78Cones detect colour in good light so they are ineffective when light decreases, their function is passed on to rods to detect in poor light. Thus in poor light levels, we only see only ina. black and white

c. either a or bb. shades of grey

d. both a and b715, Chap 2 Page 3D

79i) Seeing with both eyes is BINOCULAR VISION, blind spot does not occur ii) Seeing with one eye is MONOCULAR VISION and blind spot may occurred

Regarding the two statements

a. only ii is truec. both are true

b. only i is trued. both are false715, Chap 2 Page 3C

80The ability of eye to discriminate (distinguish) sharp details at varying distances in calleda. visual clarity

c. visual density

b. visual focusing

d. visual acuity715, Chap 2 Page 3

81The various factors which affect the VISUAL ACUITY (sharpness of eyes to see clearly) are affected bya. eye sight-problems long or short sightedness and age

b. influence of DRUGS, medication, Alcohol

c. Amount of light available, clarity of air (dust, mist, rain etc)

d. AOTA also distance of object being viewed and angle715, Chap 2 Page 4D

82If someone is considered RESPONSIBLE it means, he is liable to be called ____ for something

a. to account as being in charge c. to account as being answerable

b. to account as being in controld. AOTA 715, Chap 3 page 2D

83Within a/c maintenance system, the responsibility should bea. spread across all those who play a part in the maintenance activities

b. as in (a) including accountable manager who formulates policiesc. as in (b) through management that set procedures

d. as in (c) to supervisors, teams of engineers and individuals within these teams715, Chap 3 page 2D

84Flight crews also play part in maintenance system activities and they are also responsible for preventing errors becausea. they are responsible for carrying out PREFLIGHT checks

b. they are responsible for carrying out WALK AROUND checks

c. they are responsible for high lighting faults to maintenance personnel

d. AOTA715, Chap 3 page 2D

85Traditionally, AMEs are individually RESPONSIBLE in maintenance system environment, because each individual AME isa. Licensed by airworthiness authorities of the country

b. as in a and also the way in which the work carried out by AME is certified

c. both a and b are correct

d. NOTA715, Chap 3 page 2C

86INDIVIDUAL RESPONSIBILITY of AME in maintenance system activities hasa. advantages

c. both a & b

b. disadvantages

d. NOTA715, Chap 3 page 2D

87The main advantages of Individual AMEs responsibility is maintenance system is becausea. An AME understands clearly that he is being paid by company

b. one or more tasks have been assigned to him

c. as in a and b it is a strong incentive to work correctly

d. as in c and knowledge that he will be held responsible if something goes wrong715, Chap 3 page 2D

88The main disadvantages of any emphasis on individual AMEs responsibility is

a. overlooking the importance of working together to achieve goalsb. overlooking the importance of working together as a cohesive team or group to achieve goals

c. because responsibility is not spread

d. the individual has to be punished if something goes wrong715, Chap 3 page 2B

89In actual practice in maintenance engineering system, the AMEs are often assigned toa. groups or teams in the workplace

b. as in (a) teams may be shift teams or smaller group within a shift having all the trades electrical, instrument A/F, Engines

c. as in (b) individual tasks may be assigned to individuals within a team, Electrical, Instrument, Airframe, Engines etc

d. as in (c) but responsibility is as whole team or group if something goes wrong 715, Chap 3 page 2D

90All individuals in a/c maintenance engineering system have individual RESPONSIBILITY to maintain flight safety. This includesa. AMEs

b. All individuals regardless of their roles, grade and qualifications, include contract staff

c. as in (a) and (b) including managers, supervisors, certifying staff

d. AOTA with provision for TRACEABILITY by proper singing for having completed Job at all levels and records maintained 715, Chap 3 page 3D

91Group or Team responsibility to have advantages and disadvantages, the Main disadvantagesa. no one feels personally responsible for safety

b. as in (a) as responsibility is spread across complete team or group membersc. both a and b are correct

d. NOTA715, Chap 3 page 3C

92The main disadvantage of team or group responsibility is referred to as DIFFUSION OF RESPONSIBILITY as

a. No one feels personally responsible for safety

b. all feel equally responsible for safety

c. all feel it is someone else responsibility for safety

d. both a and c are correct 715, Chap 3 page 3D

93INTERGROUP conflict isa. Rivalries between teams or groupsb. rivalries between team or group and others such as between engineers and planners

c. between shifts, between teams at different sites

d. both b and c are correct because of shift handover problems 715, Chap 3 page 3D

94MOTIVATION is defined and described asa. basic Human drive that arouses human behavior /action

b. basic Human drive that directs human behavior/actionc. basic human drive that sustains human behavior / actions

d. all of the above are correct 715, Chap 3 page 3

95GROUP POLARISATION may result ina. Tendency of people in a group to take extremely risky decision which may endanger safety

b. tendency of taking UNANIMOUS decision over riding individuals more rational and responsible decision for safety

c. as in b known as GROUNP THINKd. AOTA715, Chap 3 page 4D

96Responsibility both of individuals and also teams or groups is an important issue in a/c maintenance engineering system and is required to be addressed bya. proper licensing, regulations and procedures

b. education and training

c. as in a and b also attempting to engender a safety culture that shared by all involved

d. as in a and b also attempting to engender a diffused culture as no one is individually responsible715, Chap 3 page 4C

97In a team or group responsibility in maintenance engineering system the tendency by some individuals to work less hard than others is termed asa. group polarization b. group loading c. social loafing d. AOTA715, Chap 3 page 4C

98MOTIVATION can bea. for right things or wrong things

b. negative or positive

c. for financial gains/recognition/ promotion etc

d. AOTA715, Chap 3 page 5D

99i) Motivation is difficult to measure and predict ii) we are all motivated by different things, may be by money promotion or recognition etc

a. both are true

c. only ii is trueb. both are false

d. only i is true715, Chap 3 page 4A

100De-motivated peoplea. have less consideration of safety

b. have increased likely hood of risk taking

c. indulge in corner cutting

d. as in a, b and c and also violate procedures715, Chap 3 page 5D

101Characteristics of DEMOTIVATED people area. apathy and indifference to the Job, unpunctuality, Absenteeism

b. less regard for safety while working, lack of cooperation

c. lack of cooperative in dealing with problem, difficulties

d. as in a, b and c and unjustified resistance to change habit715, Chap 3 page 7D

102Charactertics of HIGHLY MOTIVATED people are

a. high performance and consistently good results

b. energy, enthusiasm and determination to succeed

c. willingness to shoulder responsibilities and accept change

d. AOTA 715, Chap 3 page 7D

103The law or theory which attempts to describe Human motivation is a. MURPHYs LAW

c. Maslows Law

b. Murphys hierarchy of need d. Maslows Hierarchy of needs715, Chap 3 page 5D

104Lowest order of needs as per Maslows Hierarchy of needs a. Physiological / Biological / Animalistic needs of food clothing and shelter

b. safety / security needs

c. love and belongingness needs

d. self esteem / self respect needs715, Chap 3 page 6A

105Highest level of needs as per Maslows Hierarchy of needs is

a. Physiological / Biological / Animalistic needs of food clothing and shelter

b. self realization / self actualization needs

c. self esteem / self respect needs

d. NOTA715, Chap 3 page 6B

106Mark the correct statements (s)a. Job security is not a motivating factor

b. lack of Job security is de-motivating factor

c. self actualization is highest level of needs as per Maslows hierarchy of needs

d. both b and c are correct715, Chap 3 page 6D

107Mark the Incorrect statement(s)

a. Fear of punishment is a de-motivating factor

b. Fear of dismissal is a not a de-motivating factor

c. offer of a promotion is a de-motivating factor

d. job insecurity is a de-motivating factor715, Chap 3 page 7B

108There are many visible and invisible pressure felt by AMEs in their working environment they area. influence of organization and its culture of efficiency & safetyb. individual sense of responsibility of doing job properly

c. motivational drives and peer pressure

d. AOTA715, Chap 3 page 8D

109PEER PRESSURE may results ina. Motivation b. de-motivation c. conformity d. AOTA715, Chap 3 page 8D

110Perceived pressure which any individual may feel to conform to what he believes that his associated / colleagues expect is calleda. conformity pressure

c. social pressureb. PEER PRESURE

d. organizational pressure715, Chap 3 page 8B

111CONFORMITY due to peer pressure isa. Tendency to allow ones opinion to be affected by others

b. Tendency to allow ones attitude to be affected by others

c. Tendency to allow ones action to be affected by others

d. AOTA and also perceptions to be affected by others715, Chap 3 page 8D

112Mark the INCORRECT statement (s)a. Women tends to conform less than menb. A person with low self esteem / self respect conforms less

c. Lack of knowledge of a subject tends people to conforms less

d. AOTA 715, Chap 3 page 9D

113The influence of negative peer pressure and conformity on an individuals views opinions, attitude, actions and perception can be considerably reduced ifa. individual is encouraged to express his views publically

b. individual is not discourage for expressing different views in interest of safety

c. individual have no fear of looking different or foolish if not acceptable

d. AOTA 715, Chap 3 page 9D

114ORGANISATIONAL OVERALL CULTURE includes the followinga. safety, Technical business culture

b. as in a also culture of shifts or working groups/ teams

c. as in b including culture at different sites/locations

d. NOTA715, Chap 3 page 10C

115Safety culture of an organization means is a set ofa. beliefs

c. roles social and technical practices

b. norms and attitude d. AOTA concerned with safety715, Chap 3 page 10D

116The culture of an organisation can be described as, the way a. things are done

c. thins should be done

b. we do things here

d. things can be done715, Chap 3 page 10B

117The culture of an organisation can best be judged bya. What is preached or said

b. mission statement

c. not by what is said but by what is actually done or practicing and not preaching

d. NOTA715, Chap 3 page 10C

118Mark the Incorrect statement(s) about over all culture of an organizationa. the culture of an organisation is judged by what is done rather than what is said

b. Technical culture is not part of organisation culture

c. culture is not always generated or driven from top of an organisation

d. NOTA715, Chap 3 page 10B

119i) SOCIAL CULTURE is same as organizations overall culture

ii) Social culture is an individuals background or Heritage

Regarding the above two statements

a. both are true b. only i is truec. only ii is true d. NOTA715, Chap 3 page 12C

120Mark the Correct statements about safety culture of an organisation

a. safety culture is an amalgamation (sum total) of individuals attitudes, beliefs and actions

b. each person is responsible for their own contributions

c. as in a and b and each individuals contribution should be positive and not negative

d. AOTA and individuals working together to achieve one or more goals of the organisation715, Chap 3 page 12D

121i) Individuals working alone is an independent work

ii) where as TEAM or GROUP working is associated with INTERDEPENDENCE or working together to achieve common goal/goals

Regarding these 2 statements

a. both are true b. both ii is true c. only i is true d. NOTA715, Chap 3 page 12A

122Advantages of team or group working (working together) are

a. individuals can share knowledge, tools etc

b. they can discuss problems and arrive at shared solutions/decision

c. they can check each others work for correctness/safety

d. AOTA, as there is INTER DEPENDENCE715, Chap 3 page 13D