Human Factors Training in Aircraft MaintenanceLTT’s Blended Training Concept

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 2

Agenda

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Questions and Answers

Cost consideration of the Blended Training approach

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 3

Human Performance

Maintenance Licence

ContinuationTraining

Qualification Recording

Working Conditions

Economic Pressure

Why Human Factors Training– Personnel development is a challenging task in MRO the industry

CustomerDemand

Labour Market

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 4

Part 145

Postholder, Manager and Supervisor Technicians, Mechanics, Planner, Engineers, Technical Record Staff Quality Control, Quality Assurance Staff Specialised Services Staff Human Factors Trainer Purchasing and Store Department Staff Ground Equipment operators Contract Staff in the above Categories

Part 145

Postholder, Manager and Supervisor Technicians, Mechanics, Planner, Engineers, Technical Record Staff Quality Control, Quality Assurance Staff Specialised Services Staff Human Factors Trainer Purchasing and Store Department Staff Ground Equipment operators Contract Staff in the above Categories

Human Factors Blended Training– Who in the Maintenance Organisation needs training?

Part 145.35 Continuation Training

Certfying Staff CAT A, B1, B2 & C

Part 145.35 Continuation Training

Certfying Staff CAT A, B1, B2 & C

Part 66 Module 9

Certfying Staff CAT A, B1, B2 Basic Training

Part 66 Module 9

Certfying Staff CAT A, B1, B2 Basic Training

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 5

Agenda

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Questions and Answers

Cost consideration of the Blended Training approach

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 6

Customer Requirements for Human Factors Training – General Contractual Issues

About 4,000 technical, management and quality audit personnel to be trained by September 2006

The expected training concept must

comply with applicable regulation Part 66 M9 and Part145

must provide means to evolve for continuation training

affect worker performance and reduce failure cost

Improve overall training cost by 20% against the conventional training

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 7

Customer Requirements for Human Factors Training – Pedagogy Issues

Something new, not the same old 2-3 days of instructor-led lecture / discussion

Use of modern media adapted to our customer’s IT standards

Delivery system that adapts to individual learner knowledge and experience,

A means to ensure consistent delivery of training contents for large target group

A means to ensure delivery of training in German, English or other languages

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 8

Customer Requirements for Human Factors Training – Technical Issues

Keeps student records in LTT Learning Management System

Transfer student records to customer’s HR database

eLearning portion must run as intranet and internet application

eLearning portion must have individual pass worded sign-ons

Training solution must meet all of the above for Regulatory oversight

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 9

Customer Requirements for Human Factors Training – Expected and Not-Expected Challenges

Development Phase

Company Firewalls and dual service on intranet and internet

Record keeping on LTT and Customer Human Resource database

Participation of several customer groups in formative evaluation

Internal “Old School” politics

Initial implementation phase

Motivation of work planners to allocate time in the daily work schedule

Trainees’ discipline to control learning by themselves

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 10

Agenda

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Questions and Answers

Cost consideration of the Blended Training approach

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 11

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On-Line qualification test

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Highly interactive Web Based Training

Human Factors Blended Training Concept – A threefold approach

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 12

About six hours highly interactive web based training

Adapts to individual learner knowledge and experience,

A means to ensure consistent delivery of training contents

individual pass worded sign-ons and transfer of records to customer’s HR database

Human Factors Blended Training Concept – Meeting the Module 9 Knowledge Requirements

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 13

Human Factors Blended Training Concept – On-line Qualification Exercises

Retake the examination as often as you wish to receive a pre-selected score of e.g. 75%

Once 75 % achieved the name is automatically transferred to a list of participants qualified for the workshop

20 randomly selected questions generated from a large database

The computer shows the correct answer and provides a link to the associated training segment

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 14

Human Factors Blended Training Concept– Objectives of the Day 2 Workshop

To reinforce the information from the Web-based training with practical demonstrations.

To ensure that all maintenance human factors questions and issues can be discussed.

To demonstrate human factors concepts as: The Dirty Dozen in Action - a real scenario, Communication (Flight & Ground Crews)

Exercises for maintenance incidents investigation with attention to Contributing Factors and Corrective Actions

Examination to fulfil Part 147 standards for approved training

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 15

Human Factors Blended Training Concept – What did we achieve so far?

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On-Line qualification test

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Highly interactive Web Based Training

3,900 students automatically registered into Learning Management System

eLearning began about mid-March 2003 for first scheduled students,

1st workshop took place May, 13th 2003 followed by three more test runs

About 1,500 people will have attended the one day workshop

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 16

Agenda

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Questions and Answers

Cost consideration of the Blended Training approach

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 17

Application for continuation Training – General Concept for Continuation Training

Qualify HF personnel to apply the systematic approach to analyse incidents and build investigations exercises

Train the trainer programme for HF Continuation training concept

Subscription for access to a pool of electronic event investigation exercise

Participation in continuation training workshops once a year

New developments in the field of Human Factors research and experience

Analysis of errors and incidents in the individual organisation

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 18

Application for Continuation Training – How to participate in event investigation exercise development

Selection Analysis Storyboard Production Delivery

InfoWerk

Customer

LTT

The concept of “Contributing Factors and Corrective Actions” has been derived from : Dirty Dozen Concept from Transport Canada Maintenance Error Decision Aid (MEDA) from Boeing Corrective Action Plan from the US Nuclear Power Industry

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 19

Agenda

Why Human Factors Training

Customer Requirements for Human Factors Training

Human Factors Blended Training Concept

Application for Continuation Training

Questions and Answers

Cost consideration of the Blended Training approach

Human Factors Blended Training LTT Customer Event Mainz, Oct. 1st 2003 20

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

Course Fee Travel Exp. Trng Time Add. Staff Total

Conventional Blended Trng

Conservative consideration because not counting Benefits of using the “Teachable Moments” (learning time / pace / place) Review opportunities for trainees without an instructor

Saving opportunities through blended training solutions – E. g about 20 % reduction in Human Factors training

22 % Cost Reduction

Cost Analysis Instructor-Led Training vs. Blended Training vs. WBT

Life Span of Course 3 years

Number of Students 800

Student Learning Time in Classroom 14 hours (2 days)

Reduction in Seat Time 50%

Student Target Group Techn./Flight Ops

Burdened Compensation for Instructor € 176

Burdened Compensation for Student € 172

Design, Development and Delivery Costs for a 2-day Training

Instructor-led Training (ILT)

Blended Training (1:1

WBT/ ILT)

Pure

WBT

Development Costs to create courseware € 40.000 € 110.000 € 180.000

Delivery Costs+ Number of ILT Sessions (800 : 15 students /session)

+ Instructor Costs (€ 176 x 2,5/1,25 days x 53 sessions)

+ Student Costs (€ 172 x 3/2/1 days x 800)

+ Travel Costs (air transportation (€ 300) / lodging

(€ 100/day) / meals (€ 35/day) € 570/435/0 x 800)

+ Student Material (€ 7/3,5 x 800)

+ Student Administration (Registration, Testing,

Certificates) (53 sessions x 2/1/0,5 hours per student

14/7/3,5 days x € 176

+ Technical Support

+ Updates to Technology

53

€ 23.320

€ 412.800

€ 456.000

€ 5.600

€ 2.464

€ 0

€ 0

53

€ 11.660

€ 206.400

€ 348.000

€ 2.800

€ 1.232

€ 6.000

€ 6.000

0

€ 0

€ 137.600

€ 0

€ 2.800

€ 616

€ 6.000

€ 6.000

Total € 940.184 € 692.092 €333.016

Titel der PräsentationDatum der Präsentation, Seite 23

Summary – one opportunity to achieve flexibility in delivering training

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