1. V RONALD VAN DEN HOFF

2. HIGH * LOW RECENT YEARS * Edelman Trust Barometer

3. HIGH LOW RECENT YEARS

4. 23 SEPTEMBER 2008: ZORG-ICT SPLIJT OVERHEID EN ARTSEN RIJK HOUDT GELD IN BIJ FOUTE SPLITSING ENERGIE SECTOR VERTROUWEN IN OV-KAART OPGEZEGD

5. CLASSIC VALUE NETWORK * Ronald Coase, 1937 The nature of the firm.

6. INTERNET HISTORY 1. STATIC. 2. VOLUME GROWTH. 3. VOLUME EXPLOTION

7. INTERNET HISTORY 1. STATIC. 2. VOLUME GROWTH. 3. VOLUME EXPLOTION: SEARCH / ALGORITHMS APPLICATIONS 550.000.000.000 PEOPLE ON LINE 4. PEOPLE/CONNECTING SOCIAL NETWORKS/MEDIA

8. * Data from Forrester Research Technographics surveys, 2007

9. * Here comes everybody, Clay Shirky, 2008

10. VIRTUAL SOCIAL NETWORKS: WEBTRIBES SOCIAL : HYVES BUSINESS : LINKEDIN SOCIO-BUSINESS: MINDZ.COM SERIOUS GAME: WORLD OF WARCRAFT (MMORPG: Massively Multiplayer Online Role Playing Game)

11. CROSS- BOUNDARIES

12. 20% 80%

13. TO BE OR NOT TO BE IS NO LONGER THE QUESTION WHO DO YOU WANT TO BE? WHO ARE YOU? BRANDING* RANGE OF ACTIVITIES TO CREATE, TO FACILITATE, TO MANAGE & TO EVALUATE CONTACT OPPORTUNITIES (TOUCHPOINTS) & EVENT DRIVEN COMMUNICATION WITH STAKEHOLDERS, RESULTING IN UNIQUE AND CONSISTENT STAKEHOLDER EXPERIENCES, THUS OPTIMIZING THE PROCES OF MEETING & CONNECTING. * Ronald van den Hoff 2007

14. PERSONAL CONTACT 40% WHAT IS REALLY GOING ON? 100% CO-CREATION (MEEPRATEN) 65% INFO AS EMPLOYER 26% *UNIVERSITEIT VAN TWENTE, 2007

15. HUNGRY FOR CHANGE EXCEED EXPECTATIONS GLOBALLY INTERGRATED DISRUPTIVE BY NATURE GENUINE IBM LEADERSHIP SURVEY 2008

16. HUMAN INTERACTION MANAGEMENT BLURRING BOUNDERIES LEADERSHIP GROUNDSWELL (NETWORKED) ENTERPRISE (2.0)