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Human interaction management

Date post: 05-Dec-2014
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Author: ronald-van-den-hoff
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Contextual presentation for the Dutch BPM Forum at the Utrecht University on groundswell and enterprise2.0: is Human Interaction Management the Missing Link?
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V RONALD VAN DEN HOFF
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  • 1. V RONALD VAN DEN HOFF
  • 2. HIGH * LOW RECENT YEARS * Edelman Trust Barometer
  • 3. HIGH LOW RECENT YEARS
  • 4. 23 SEPTEMBER 2008: ZORG-ICT SPLIJT OVERHEID EN ARTSEN RIJK HOUDT GELD IN BIJ FOUTE SPLITSING ENERGIE SECTOR VERTROUWEN IN OV-KAART OPGEZEGD
  • 5. CLASSIC VALUE NETWORK * Ronald Coase, 1937 The nature of the firm.
  • 6. INTERNET HISTORY 1. STATIC. 2. VOLUME GROWTH. 3. VOLUME EXPLOTION
  • 7. INTERNET HISTORY 1. STATIC. 2. VOLUME GROWTH. 3. VOLUME EXPLOTION: SEARCH / ALGORITHMS APPLICATIONS 550.000.000.000 PEOPLE ON LINE 4. PEOPLE/CONNECTING SOCIAL NETWORKS/MEDIA
  • 8. * Data from Forrester Research Technographics surveys, 2007
  • 9. * Here comes everybody, Clay Shirky, 2008
  • 10. VIRTUAL SOCIAL NETWORKS: WEBTRIBES SOCIAL : HYVES BUSINESS : LINKEDIN SOCIO-BUSINESS: MINDZ.COM SERIOUS GAME: WORLD OF WARCRAFT (MMORPG: Massively Multiplayer Online Role Playing Game)
  • 11. CROSS- BOUNDARIES
  • 12. 20% 80%
  • 13. TO BE OR NOT TO BE IS NO LONGER THE QUESTION WHO DO YOU WANT TO BE? WHO ARE YOU? BRANDING* RANGE OF ACTIVITIES TO CREATE, TO FACILITATE, TO MANAGE & TO EVALUATE CONTACT OPPORTUNITIES (TOUCHPOINTS) & EVENT DRIVEN COMMUNICATION WITH STAKEHOLDERS, RESULTING IN UNIQUE AND CONSISTENT STAKEHOLDER EXPERIENCES, THUS OPTIMIZING THE PROCES OF MEETING & CONNECTING. * Ronald van den Hoff 2007
  • 14. PERSONAL CONTACT 40% WHAT IS REALLY GOING ON? 100% CO-CREATION (MEEPRATEN) 65% INFO AS EMPLOYER 26% *UNIVERSITEIT VAN TWENTE, 2007
  • 15. HUNGRY FOR CHANGE EXCEED EXPECTATIONS GLOBALLY INTERGRATED DISRUPTIVE BY NATURE GENUINE IBM LEADERSHIP SURVEY 2008
  • 16. HUMAN INTERACTION MANAGEMENT BLURRING BOUNDERIES LEADERSHIP GROUNDSWELL (NETWORKED) ENTERPRISE (2.0)

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