Human Resources Management Overview Presented by€¦ · · 2012-01-25Human Resources Management...

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Human Resources Management

Overview

Presented by

Dipo Tepede, PMP, MBA, SSBB

PM tutorEmpowering Excellence

This presentation is copyright © 2009 by POeT Solvers Limited. All rights reserved.

This presentation is protected by the Nigerian Copyright law and may not be reproduced,

distributed, transmitted, displayed, published or broadcast without the prior written permission

of POeT Solvers Limited. You may not alter or remove any trademark, copyright or other

notices. PMP®, CAPM®, PMI®, PMBOK® Guide are

registered marks of Project Management Institute, Inc.


•  Be able to know HR skills needed by the PM •  Be able to understand team assignments •  Be able to explain ways to address conflicts •  Be able to know the difference between roles

and responsibilities •  Be able to explain how management and

leadership differ •  Be able to name several Motivational theories


At the end of this training, our goal is for you to:


Human Resources Management


Human Resources Processes Process Group

Develop Human Resource Plan

Acquire Project Team

Develop Project Team

Manage Project Team

EXEC

PLAN

EXEC

EXEC

•  Develop HR Management Plan

– Identify roles, responsibilities & needed skills to create the Staffing Management Plan

•  Acquire Project Team

– Confirm resource availability and obtain the team to complete project assignments


Human Resources Processes

•  Develop Project Team

– Improve competencies, interactions & environment to increase performance

•  Manage Project Team

– Track team member performance, give feedback & resolve issues to increase project performance


Human Resources Processes

•  Not tangible

•  A set of skills

•  Difficult to teach in a classroom •  Must be experienced to understand

Human Resources


Supporting HR Skills

HR Skills

Leadership

Manage-ment

Motivation Cultural Awareness

Integration

Conflict Manage-

ment

•  PM is well trained in Hard Skills

•  Bringing everything and everyone together may not come easily

•  PMs must convey vision to the team and bring everything together

•  Issues PMs faces


PMs and HR

Technical Political People

•  PM will be challenged to lead various groups

•  Use your influence to reach goals


HR has many faces

Project Team

Project Sponsor

End User

Customer

Leading Groups

•  Interpersonal soft skills

•  General management skills

– Conflict resolution – Negotiation

– Communicating

– Giving feedback

– Leading

– Influencing Powered by POeT Solvers Limited

Skills Needed

•  Team members come and go

•  Help integrate new resources (forming)

– Training needs?


Addition & Attrition

Team Members


HR Department

Projectized • Full Authority • HR Assists

Functional • Resources Assigned • HR & Functional Mgr.

•  Team members have Roles and Responsibilities

– Resolve Conflict

– Personal Development Needs

•  The PM has the overarching responsibility – Helps address conflicts early

– Discuss training needs proactively


Project Team


Reasons for Conflict

Conflict

Scarce Resources

Scheduling Priorities

Personal Work Styles


Addressing Conflicts

Confronting

Withdraw-ing

Comprom-ising Smoothing

Forcing

Collabora-ting

Conflict


The Role of the Project Manager Manage Issues

Information Management

Quality

Manage Risk

Delegation Manage Scope

Manage Workplan Etc.


Process Oriented Skills

People Management Skills


• Shared vision Inspire Vision

General Mgt.

Leadership

Set Expectations

Team Building

Communicator

• Follow Standard Procedures

• Follow Direction

• Accountability, Review, Feedback

• Cooperation

• Active Listening


Leadership

The ability to influence groups of people in order to make them work and achieve prescribed

goals.

• Follow path to achieve


Leadership translates to

Goals

Vision

Motivate

• Understood • Problems don’t cloud

• Feeling of ownership • Team involvement

•  Focus on administration

– Writing the status report

•  Focus on details – How to deliver a work package

•  Influencing team members

– On a logical level


Management (vs. Leadership)


Project Management Team

Project Team

Project Staff

Project Management

Team

Any Project Role

Anyone

Managing the Project

Smaller Group

Planning, Contr-olling, Politics


Roles and Responsibilities

• Defined Function (Test, weld…) Role

Competency

Authority

Responsibility • Accountability; Duties

• Skills to perform duties

• The right to make decisions


Assigning R&R

Team Assignments

Ownership & Responsibility


Motivational Theories

•  Which Tool & Technique for which situation.

•  What information does a particular T&T contain?

•  Who is responsible for assigning resources?

– Projectized vs matrix


Sample Questions

•  Roles and Responsibilities – Situational – “Who is the best person to address this

issue” – Know the roles

•  Situational questions about conflict and how to address it – Problem solving (Confronting)


Sample Questions

•  It’s not always like in the book •  PM is not always as black and white as the

PMBOK® Guide describes it •  The PMI® isn’t saying that “All project

have to be run this way” •  A best practice if your project were run

this way •  Keep your focus on your goal to pass the

PMP® exam


Exam Tip

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Human Resources Management Overview Presented by€¦ · · 2012-01-25Human Resources Management...

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