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Human Resources Operations Manager
Human Resources Operations Manager
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The University of South Wales has along history of providing an excellentexperience for its students. Key to thisfirst class service is a dedicated HRfunction leading and promotingexcellence in people managementand the enhancement of the staffexperience.
This post is key to that service, coordinating our HRtransactional services around recruitment, contractadministration, general HR advice and guidance. You will also spearhead our approaches in 2 key areas: businessprocess review and service excellence.
We seek a creative individual who has led in similar areaspreviously and who can bring a positive and proactiveapproach to the various strands. The ability to establishrelationships and influence managers at all levels will beevident, based on personal credibility and a desire to make adifference in how the HR function at the University of SouthWales meets these challenges.
For an informal conversation about this post please contactRobert Baker, Director of HR by telephoning 01443 482 655.
Visit our jobs page at www.southwales.ac.uk/jobs
Closing Date: Friday 23 February 2018
HR OpeRatiOns ManageRSalary: £41,212-£47,722pa
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The University of South Wales (USW) is a major player in theHigher Education market. USW has achieved nationalrecognition in a number of areas, notably for its work in studentsupport and widening participation. The University has one ofthe largest student populations in Wales. Within its Groupstructure are included the Royal Welsh College of Music andDrama (the National Conservatoire of Wales) and a majorcollege of further education (College @ Merthyr Tydfil). Withcampus locations in Cardiff, Newport and Pontypridd, USW’sreach is both deep and wide.
The cornerstone of our general approach and ethos of anexcellent student experience is our Academic Plan which clearlysets out our direction of travel with a set of ambitious targetsand objectives. Our People Plan is a sub-set of this, highlightingthe strategy for moving ahead with staff-related andorganisational development issues.
Innovative Learning and Teaching will be the foundation of ourUniversity’s academic success linking strongly with a researchportfolio. An academic workload model underpins this linkedapproach between teaching and research.
The quest for international excellence is high on the corporateagenda, with students coming to USW from over 130 countriesacross the world. Partnerships with national governments,educational institutions and the business world are a strategicpriority, spearheaded by a hugely impressive partnership inDubai for Aerospace Engineering.
These international ambitions are matched by the role theUniversity now plays in its hinterland, with a large percentageof our students coming from within a 50 mile radius. TheUniversity is seen as a strong vocational institution, winningmany awards and plaudits for its work in widening access tohigher education.
The University’s various League Table positions (whilst anundoubted target for improvement), are regarded by many staffacross the institution as an under-representation of theexcellent work that goes on here. In our staff survey of 201778% of staff thought USW was a great place to work. NationalStudent Survey results is another target area for improvement –bringing some under-performing courses up to the standard ofour many excellent offerings.
The HR agenda, as you can imagine, is significant and you willcertainly not be short of challenges in this role; but we canassure you a very warm welcome and the support of anoutstanding bunch of colleagues.
A major university with real impact
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pORtFOLiO anD Line ManageMent RespOnsiBiLities
PrincipalThe College Merthyr Tydfil
Head of Strategic Planning
Principal Royal Welsh College of Music & Drama
vice-Chancellorand Chief executive
Professor Julie Lydon
• Finance & Infrastructure• Organisational
Development• University Secretary &
Clerk to the Board of Governors
• Marketing & Student Recruitment
• Research & Business Engagement
• Director of International • FE Partnerships
Faculty Deans x 4
Business & society
Computing engineering & science
Creative industries
Life sciences & education
pvC (Learning, teaching
student experience)
• Academic Registry• Campus & Student Support• SU link
DvC (strategic Resources)& Deputy Chief executive
Huw Williams
DvC (academic)Professor Helen Langton
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The HR Department is part of theOrganisational DevelopmentDirectorate which also includes theCentre for Enhancement of Learningand Teaching. The Executive Director(Catherine Thomas) has a HRbackground and leads on manystrategic HR elements, with a strongfocus on workforce planning andcorporate OD matters.
The HR Department itself is led by Robert Baker (Director of HR)and is located in one large open plan office on the maincampus at the Pontypridd (Treforest) site. The DepartmentalStructure is outlined on Page 7.
The OD and HR remits have value and status within theUniversity and the department is regularly and appropriatelyconsulted on a variety of matters. We are working hard totransform our “brand” across the university, and have achievedgreat success with our HR Partner model. We therefore believewe are meeting this challenge.
The HR Business Partners and the Advisory/transactional teamhave the 4 faculties and 7 corporate areas of the universityallocated between them and they provide a rounded servicecovering most aspects of delivery. The Advisers handle firstlevel HR queries and work directly with a number of areaswithin the department, liaising with the Business Partners, asnecessary. Our Payroll Team provides a corporate service whichincludes pension administration.
The HR Operations Manager will be expected to overseetransactional matters in a number of areas and thereforedevelop a good working knowledge of a variety of issues. Asstated in the job advertisement, two key issues will challengethe postholder – business process review, to enable smarterworking and full utilisation of our HR/Payroll system (iTrent);and service excellence – looking to enhance our brand andreputation across the Group through improved staff experience.
Our Client relationships are fundamental to how we deliver ouradvice and transactional services, and the HR OperationsManager will also target such relationships to further our claimof adding value to the University.
The postholder will demonstrate the Core Values of theorganisation through personal role modelling and teamcoaching, ensuring the Operations Team discharge theirfunctional requirements in line with the Values (See Page 5).It is an exciting role and the right candidate will thrive in apositive environment both departmentally and corporately.
HuMan ResOuRCes DepaRtMent
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senior H&s adviser
H&s adviser
executive Director
OrganisationalDevelopent
Director Human
Resources
Director CeLt
equality & Diversity partner (0.8)
HR Comms. adviser (0.6)
Head of HR &Development
HR Business partners x 7(6Fte)
employee Relationspartner (0.6)
L&D partners x 2(1.4 Fte)
HR Operations Manager
HR advisers x 5 (4.1 Fte)
HR assistant
HRadministrators
x 2 (1.5 Fte)
payroll & pensions Manager
HR information & systems Manager
payroll Officers x 2
pensions administrator (0.5)
HR systems Officer
HR adviser (Businesssupport) (0.8)
(30 HR staFF: 25.3 Fte)
usW CORe vaLues anD BeHaviOuRs
pROFessiOnaL
inspiRing
RespOnsive
CReative
We will:
Be accountable for the delivery ofour personal and team objectives
Act with Integrity to ensure peoplecan trust and rely on us
Take responsibility individually andcollectively for contributing to ourstrategic goals
Value and respect every individualfor their contribution to ourUniversity
We will:
Nurture curiosity and innovation sothat ideas can flourish
Embrace new ideas
Actively look to collaborate notcompete with others in ourUniversity
Take risks and challenge currentways of working to make a positiveimpact
We will:
Be flexible and agile, embracingchange
Be approachable, seeking feedbackto continually develop
Challenge blockers and blockingbehaviours
Identify and communicate bestpractice and ideas
We will:
Be passionate about celebratingsuccess
Be dynamic, stimulating andmotivating
Create opportunities that widen ourown and our student horizons
Transform lives
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“The University of choice in Wales and beyond for students, organisations and communities who value vocationally focused education and applied research which provides solutions to problems that affect society and the economy.”
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Responsible to: Director of Human ResourcesResponsible for: HR advisory team (5)
HR administration team (2)salary: grade g (£41,212 - £47,722pa)
MAIN PURPOSE OF JOBTo lead the operational elements of the Department’s HRcontractual and transactional areas, with particular emphasis oncontinually reviewing and improving business processes anddeveloping a strong customer focus. In essence the postholderwill be an accomplished ‘change agent’ who will:
• Drive continuous improvement through procedural and business process change
• Develop a customer charter to act as a focus for improving and enhancing the ‘customer’ (staff) experience
• Lead the recruitment function acting as lead contact for the Harbour e-recruitment system
• Effectively line manage a team of advisers and administratorsproviding service excellence and appropriate development and performance enhancing opportunities
PRINCIPAL RESPONSIBILITIES AND DUTIES• To be responsible for reviewing, improving and developing
the HR processes around policies and procedures, contractualrequirements and system utilisation (iTrent, Harbour, and Optimum) to maximum capability within available resources (working with the Systems Team as required)
• To enhance iTrent and Harbour knowledge within self and within the team, so that optimum service capability and lessreliance on the systems team is achieved
• To effectively manage workload issues amongst the Team, coordinating interactions with HR Business Partners, and the Payroll and Systems areas, developing a strong team culture and ethos
• To plan, organise and execute operational plans that take thedepartment forward and improve reputational profile
• To develop a strategic approach for enhancing customer service, adopting an agreed customer charter in conjunction with our clients
• To identify, develop and use the HR analytics arising from this approach as supporting evidence to bring about further service improvements, driving forward high quality customer service in a highly professional manner.
• To manage the Point of Business (PoB) facility for dealing withcustomer queries (customer ‘helpline’)
• To lead a full and highly effective recruitment service that is innovative in approach and consistently attracts high calibre candidates. To manage the contract with 3D Marcomms (system supplier)
• To ensure the General Data Protection Regulations are implemented within the areas of responsibility
• To lead the implementation of the Welsh Language Standards and subsequent adherence to the requirements
• To oversee the Departmental budgetary and finance procedures, ensuring all ordering and payments are processedefficiently, and that expenditure is tightly monitored
• To manage the Employee Assistance Programme contract with ‘Care First’ via the Welsh Government Procurement contract
• To provide support and cover for the Payroll & Benefits Manager as appropriate, to ensure commitments to finalising the monthly payroll are achieved
• To be a role model for continuous improvement• To promote the value of equality and diversity through all
activities• To promote good health and safety practice with self,
colleagues and visitors, assuming H&S responsibility forimmediate area
• To represent the HR Department on appropriate working groups
• Other duties which may arise from time to time commensurate with the grade for the role
HR OpeRatiOns ManageR
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ESSENTIAL SKILLS• Effective communication skills both verbal and written• Ability to develop highly effective working relationships and
maintain a highly visible presence across the organisation• Ability to drive forward positive change – a recognised
‘change agent’• To prioritise workloads and meet deadlines, managing
conflicting priorities• Ability to analyse, collate and present data to optimise
knowledge and effective decision making • Excellent IT skills• Clear, demonstrable commitment to excellence customer
service • Ability to undertake formal and informal business process
reviews to achieve optimum efficiency
ESSENTIAL KNOWLEDGE• Understanding and commitment to the principles of equality
of opportunity• Use of HR analytics and metrics to improve organisational
performance• Sound knowledge of employment law• Knowledge of the requirements of the Payroll function
ESSENTIAL EXPERIENCE• Experience in a HR or management role in a large
organisation• Of undertaking significant and sustained business process
review • Of constructively influencing senior managers
EDUCATION/TRAININGEducated to degree level or equivalent
DESIRABLE ELEMENTS• Working in the HE Sector • Corporate Member of CIPD • Ability to speak and write fluently in Welsh
HR OpeRatiOns ManageR
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USW has three campuses throughout the region, making us thelargest university in Wales. Working here you can enjoy all thebenefits that South Wales has to offer – city life and culture,stunning beaches and breath-taking countryside.
Our Pontypridd campus, in the heart of South Wales, is just 10miles from Cardiff which has everything you'd expect to find in amajor city and more. It's a compact city so it’s easy to get around -shops, bars, the Cardiff Campus and transport links are all withinminutes of each other. In Newport our state-of-the-art Campus issurrounded by a stunning new retail and leisure development.
An exceptional part of the UK, with city life,countryside and coast.
www.southwales.ac.uk
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Friars Walk, NewportBute Park, Cardiff Wales Millennium Centre, Cardiff
Brecon Beacons
Three Cliffs Bay, Gower Peninsular
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We are willing to invest in good ideas and in good people -supporting employees’ personal and professional development.We take the well-being of our staff very seriously, and provide arange of classes, services and facilities to support your careersas well as your physical and mental health.
Our sector leading development programmes have made this aplace where staff can thrive and recognition by Athena Swan,Stonewall, and Two Ticks demonstrates our commitment tosupporting talented people from all backgrounds.
At USW our staff are at the heart of what we are and do. We want to attractoutstanding and talented people, support them to succeed, and celebratetheir success.
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To apply on-line visit our jobs website: www.southwales.ac.uk/jobs
Closing date for applications: Friday 23 February 2018
We will be attempting to run with the following schedule:
Week ending Friday 9 March 2018: notify shortlisted (and unsuccessful) candidates
Monday 19 March 2018: assessment sessions including formal interviews
HR OpeRatiOns ManageR
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