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Human Services Coordination in Disasters: An Interactive
Workshop
Washtenaw County, Michigan
Human Services Coordination in Disasters: An Interactive Workshop
• Welcome• Introductions• Administration• Agenda• Classroom Decorum• Participant-Instructor Contract
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Disaster Human ServicesWashtenaw County, Michigan
• Introductions –Activity• Working with a participant next to you,
interview each other by filling out the form on page 3.
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Human Services
• No single agency can do it all• Team approach– Lead Agency – most capable at task– Support Agencies – some capability at task
• Every community is different– …the perfect example is “Case Management”
• Community Action Network (CAN)• “Functional Needs” populations
– Disaster Recovery Centers (DRC)
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Case Management
• Assistance with:– Clothing– Education– Employment– Food– Healthcare– Mental Health– Homeless– Housing/Utilities
– Legal– Parenting– Family Reunification– Special Populations– Substance Abuse– Transportation– Veterans
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Volunteer Management
• Another commonality between human service providers…volunteers
• Most plan, train and exercise volunteers year-round• Disaster create a surge of goodwill and good intentions
through volunteerism• Unmanaged unsolicited or trained volunteers can be:
– Inefficient– Unhelpful– Unsafe
• Most common remedy are Volunteer Reception Centers (VRC)
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Volunteer Management(Volunteer Reception Center)
• Functions include:– VRC site selection & MOU's– Planning/Training/Exercising for:
• Site setup/preparation• Staffing• Registration• Volunteer training• Information• Communications• Volunteer matching• Assignments/accounting/reporting
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Donations and Acquired Resources
• Similarly unique to agencies as fundraising• Online donation networks– AidMatrix
• In some cases, donations do not meet needs– Use donated funds to acquire needed resources– Develop vendor lists to quickly acquire resources
• More about this later in “Donations Management”
Feeding Operations
• FEMA resource typing– Feeding kitchen typing
• Four (4) phases of emergency management– Response– Short-term recovery– Long-term recovery
• Leadership and resource availability may change with disaster phase
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Feeding Operations
• Functions include:– Facility selection & MOU's– Feeding MOU's – Vendor/provider ID/Agreements– Planning/Training/Exercising for:
• Site setup/preparation• Food delivery/storage/inventory• Food/meal production• Food/meal distribution• Fuel delivery/safe storage• Waste disposal• Safe/tested potable water/delivery/storage• Staffing
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• Information• Communications• Accounting/reporting/
procurement
Before we move on to Temporary Sheltering…
• Functional Needs Populations• Assistance with:– Healthcare
• Medically independence equipment• Caregiver accommodation
– Mental Health– Nutrition– Transportation– Language– Service Animals
• Medication• Hygiene
And Since We Just Mentioned Animals…
• Animals in Disasters…– Seven principle tasks:• Veterinary services• Pet/owner sheltering• Livestock/exotics placement• Stray/injured/dead animals• Animal feeding• Mosquito/insect control
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Temporary Shelter Operations
• Recognition of traditional shelter management agencies• The diversity of populations and the specifics of hazards can
dictate needed services for shelter occupants• Four (4) phases of emergency management
– Response– Short-term recovery– Long-term recovery
• Leadership and resource availability may change with disaster phase– Example: School systems
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Temporary Shelter Operations
• Functions include:– Facility selection & MOU's– Feeding MOU's – Vendor/provider ID/Agreements– Shelter kits prepared– Planning/Training/Exercising for:
• Shelter setup/preparation• Registration• Feeding• Dormitory• Information• Health Services • Mental Health Services
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• Client Services• Case Management
– Functional Needs
• Communications• Staffing• Support Services
Bulk Distribution
• Acquisition, inventory, storage, distribution of:– Goods and commodities
• Clean up supplies, basic household goods and food commodities• Can be supplemented by goods/commodities donations
– Staffed by volunteers and others• Often supplemented by VRC vetted volunteers• Un-skilled volunteers
– Logistics driven site selection and usage• Easy of quantity good/commodity movement/access• Either neighborhood or auto traffic pattern focused
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Bulk Distribution
• Functions include:– Facility selection & MOU's– Vendor/provider ID/Agreements– Planning/Training/Exercising for:
• Site setup/preparation• Goods/commodity delivery/storage/inventory• Goods/commodity distribution• Staffing• Information• Communications• Accounting/reporting/procurement
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Donations Management
• Monetary donations– Historically human service organizations manage their own fundraising
activities
• Non-monetary donations– Goods– Commodities (food)
• Basic staples• Non-perishables
• The challenge of donated goods/commodities– Historically small percentage of goods can be distributed
• Viability, safety of donated items• Undeterminable expiration of donated commodities
– Management costs of donated goods/commodities often exceed the value of the goods/commodities distributed
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Donations Management
• Functions include:– Facility selection & MOU's– Private sector donation agreements
– Planning/Training/Exercising for:• Site setup/preparation• Goods/commodity receipt/storage/inventory• Goods/commodity distribution• Staffing• Information• Communications• Accounting/reporting/procurement
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