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Humanizing Business Technology

Date post: 05-Dec-2014
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Description:
Closing Plenary for the TQR 2013 conference.
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Transcript
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ZS ASSOCIATES CONFIDENTIAL - This presentation is solely for the use of Novartis personnel. No part of it may be circulated, quoted or reproduced for distribution outside of the Novartis organization without prior written approval of ZS Associates

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As-is versus the ideal processes

Mental models for UI design

User requirements IA recommendations

… and the real tool landscape

Persona development

Directions for future research

Lean Messaging

w Cooper Design

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CIO Executive Board, 2008. Leading the User-Centric IT Organization: Delivering Business Value Through Improved End-User Performance.

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IRL

Institute for Research on Learning

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