P EProgress Energy

Human PerformanceEnergy SupplyEnergy Supply

David NixDavid Nix9/28/2010

Progress Energy Service Territories22,000 MWGenerating

CapacityCapacity

3.1 Million Customers

10 000 F ll i10,000 Full-timeEmployees

Human Performance Improvement

Commitment at all levels – KPI on Corporate Goals

Training and CoachingHuman Error Reduction – All Personnel (began in 2001)Event Reporting – All PersonnelAnatomy of an Event – Work GroupsCoaching/Observations Supervisors and ManagersCoaching/Observations – Supervisors and ManagersRoot Cause Investigation – Supervisors and Managers

Human Performance Improvement

HP Peer GroupRepresentation at all plant sites and within support service groups (Craft and Supervisory Personnel)g p ( p y )Conduits of HP Programmatic ElementsConsistent HP Voice at communication meetings

HP CouncilEstablishes Strategic Direction of HP ProgramPlatform for Collaboration with Safety Operations andPlatform for Collaboration with Safety, Operations, and Maintenance Councils

HP KPI - SEAMM Criteria for EventsS f t A h t lti i OSHA d bl l i j• Safety – Any human event resulting in an OSHA recordable personal injury,

lost time injury, or controllable vehicle accident.

• Environmental - Any human event that impacts the Environmental IndexEnvironmental Any human event that impacts the Environmental Index or causes an NOV.

• Asset Damage - Any human event that results in damage to equipment ti th $100 000 t icosting more than $100,000 to repair.

• Megawatt Loss - Any human event that results in loss of generation or a restriction of generation potential equal to 10% of MDC or more for 60 minutes or longer.g p q % g

• Management Discretion – Any human event that is deemed significant by management.

FGD Significant Events Trend

255250

300

Significant Events

103150

200 Significant EventsCarolina + Florida FGD

10373

51 4150

100

02003 2004 2005 2006 2007

2010 Key Accomplishments

Hazard Recognition Training – On location.Utilize “As Found” conditions as well as installingUtilize As Found conditions as well as installing observed hazards in a controlled access area.Pre-Job Brief with participants and Post-Job p pReview.Not counting points, but influencing thought processes.

2010 Key Accomplishments

Hazard Recognition Training – On location

Oxygen and Acetylene gauges with nogauges with no

flash back arrestors

2010 Key Accomplishments

Hazard Recognition Training – On location

Com-a-long missing Safety Latch on hook

2010 Key Accomplishments

Hazard Recognition Training – On location

Metabo Grinder withMetabo Grinder with locking type switch

2010 Key Accomplishments

Hazard Recognition Training – On location

Impact Wrench with Standard Socket

2010 Key Accomplishments

Hazard Recognition Training – On location

Alignment of Root Cause Analyses with CorrectiveAlignment of Root Cause Analyses with Corrective Action Program – Implementing lessons learned

Inclusion of HP Topics on leadership agendasInclusion of HP Topics on leadership agendas

HP Council – Enterprise-wide representationp p

Leading Indicators – Observation programs

Moving forward•Encourage and cultivate a culture that embraces the fundamental Human Performance Philosophies (tools, traps, errors).

L th HP P G t th ( d f t d )•Leverage the HP Peer Group strengths (a cord of many strands…)•Capitalize on HP Council presence and support•Active caring / peer coaching

•Continued emphasis on Hazard Recognition and Mitigation

•Focus on Procedural Compliance and the “OK” to ask when it is not clear•Focus on Procedural Compliance and the OK to ask when it is not clear

•Effective Root Cause Investigations and Corrective Actions– No recurrence

Questions and Conversation