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01/18/2016 Improving Care Experiences Human Centric Design
| Date post: | 20-Jan-2017 |
| Category: |
Healthcare |
| Upload: | madpow-health-20 |
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01/18/2016
Improving Care ExperiencesHuman Centric Design
Experience Strategy
~National Word Blog, The Aging Experience
Experience Strategy
1 BEHAVIOR OVER DEMOGRAPHICS
Experience Strategy
2 Understand the contextual behavior variances
Experience Strategy
3 Find behavioral trigger events
Experience Strategy
4 Discover “life” integration needs
Experience Strategy
5 Discover core customer value propositions
Experience Strategy
Why did people hire
a milkshake?
-Clayton Christensen (disrupted innovation)
Is It Working?
Is It Working?
Is It Working?
~National Word Blog, The Aging Experience
Is It Working?
Is It Working?
Is It Working?
Is It Working?
Why is the healthcare system not learning from their
mistakes???
A Network of Sharing
A Network of Sharing
A Network of Sharing
Design Evolution
Design Evolution
Design Evolution
Prescriptive Standards
Prescriptive Standards
Prescriptive Patient Experience Standards
Prescriptive Patient Experience Standards
Patientexperiencestandards.com
