Date post: | 20-May-2015 |
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Health & Medicine |
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Small but mightyexperimenting on behalf of a large organization
1
$53.1 billion operating revenue 9.3 million members 174,259 employees 48,701 nurses 16,942 physicians 38 hospitals 618 medical offices
Oregon
California
Washington
Colorado
Georgia
Mid-Atlantic Washington DC, Maryland, Virginia
Hawaii
© 2014, Kaiser Permanente Innovation Consultancy 2
© 2014, Kaiser Permanente Innovation Consultancy 3
Started as a team of 3, first of it’s kind experiment.
Still small, but mighty team of ten.
2003 2014
Dana: Design Research
Katherine: Architecture
Nicole: Operations
Christi: RN, Hosp Admin
Laura: Design Research
Scott: RN, Clinic Admin
Melissa: UX Design
Mary: Industrial Design
Mike: Brand Strategy
Chris: Process, IT
© 2014, Kaiser Permanente Innovation Consultancy 4
2003 Now
Our diverse portfolio
© 2014, Kaiser Permanente Innovation Consultancy 5
Hospital based innovations
Build design capabilities
Insights projects
Behavior change & Total Health
Are good at:
• Small, safe steps
• Operations
• Leveraging existing resources
• Convening
© 2014, Kaiser Permanente Innovation Consultancy 6
Large organizations:
Struggle with:
• Risk
• Fresh perspective
• Developing new capabilities
• Agility and speed
© 2014, Kaiser Permanente Innovation Consultancy 7
How we help our organization experiment:
Sometimes we need a fresh perspective on a gnarly issue.
Other times, it’s getting something real, quickly on the table.
Other times, it’s about taking the first steps so that others can take a leap.
Sometimes we need a fresh perspective on a gnarly issue.
2013 COLLABORATION INNOVATION CONSULTANCY
CARE MANAGEMENT INSTITUTE
REDWOODWorkplace Safety Insight ExhibitRedwood: Social Care & Aging Insights
Workplace Safety!Exploratorium
Designed a space to safely congregate and playfully interact with the sensitive and sometimes controversial Workplace Safety insights. Invite
InteractionEncourage Connection Inspire Exploration Celebrate
Culture
© 2014, Kaiser Permanente Innovation Consultancy 10
See your organizational partners as evangelists.Don’t just give them an insights doc. Give them things they need to move the organization.
© 2014, Kaiser Permanente Innovation Consultancy 11
Start the story telling early.
Don’t wait for the deliverable. Shifts in outlook take time.
© 2014, Kaiser Permanente Innovation Consultancy 12
Other times, it’s getting something real quickly on the table.
Healthy Families
Just home screen. Project Move: Resource Locator Annual Make-A-Thon
Patient Room of the Future
Project Move !Resource Locator
Build to learn and show our organization the possibilities. This pilot leverages local resources to inspire our member’s to move more.
© 2014, Kaiser Permanente Innovation Consultancy 15
Set time to explore
Start small to prove value
Pull don’t push
Be strategic with your discretionary time.
Take advantage of things you have complete control over.
© 2014, Kaiser Permanente Innovation Consultancy 16
Show, don’t tell. And involve them in the raw stuff - so that they can understand the process.
© 2014, Kaiser Permanente Innovation Consultancy 17
Other times, it’s about taking the first steps, so that others can take a giant leap.
Innovation Catalysts: building capabilitiesNKEplus: human-centered implementation
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Designed a human-centered approach to implementing and spreading a service design concept in the hospital setting that focused on people & practice, not just the ideas.
NKEplus (Nurse Knowledge Exchange)
© 2014, Kaiser Permanente Innovation Consultancy 20
First hand experimentation
Shared understanding
Customization and ownership
Celebrate small successes
If you’re gonna play. Really play.
Don’t stop at your first solution.
© 2014, Kaiser Permanente Innovation Consultancy 21
40+ approaches and
tools
4 key approaches
for scale.
Set the conditions.Embrace humble beginnings.
© 2014, Kaiser Permanente Innovation Consultancy 22
© 2014, Kaiser Permanente Innovation Consultancy 23
What large organizations need:
Sometimes we need a fresh perspective on a gnarly issue.
Other times, it’s getting something real, quickly on the table.
Other times, it’s about taking the first steps so that others can take a leap.
Parting Thoughts
Recognize the latent needs of the humans in a large organization.
© 2014, Kaiser Permanente Innovation Consultancy 25
Create pull. And create things that allow others to create pull on your behalf.
© 2014, Kaiser Permanente Innovation Consultancy 26
Bring joy when you “show up”
© 2014, Kaiser Permanente Innovation Consultancy 27
Thank you!
Mike Lin Innovation Specialist [email protected] @cl459lin
Mary Katica Lead Designer [email protected]
Learn more about the Innovation Consultancy at www.kpinnovation.org