Hybrid IP-PBX - dl.epanasonic.net · Hybrid IP-PBX Model No. KX-NS500 PC Programming Manual Thank...

Hybrid IP-PBX

Model No. KX-NS500

PC Programming Manual

Thank you for purchasing this Panasonic product.Please read this manual carefully before using this product and save this manual for future use.In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.

KX-NS500: PFMPR Software File Version 004.20000 or later

Manuals and supporting information are provided on the Panasonic Web site at:http://panasonic.net/pcc/support/pbx/ WWW.ERTEBATGROUP.COM

WWW.ERTEBATGROUP.COM
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IntroductionAbout this Programming Manual

The PC Programming Manual is designed to serve as a system programming reference for the PanasonicIP-PBX. It explains how to programme this PBX using Web Maintenance Console.The PC Programming Manual is divided into the following sections:

Section 1, OverviewProvides an overview of programming the PBX.

Section 2, Introduction of Web Maintenance ConsoleExplains the layout and menus of Web Maintenance Console.

Sections 3 27, Web Maintenance Console Operating InstructionsServes as reference operating instructions when using Web Maintenance Console to programme the PBX.

Section 28, AppendixProvides a list of changes from previous software versions of the PBX.

Feature Programming ReferencesProvides a list of all related programming items for each feature.

References Found in the PC Programming ManualPC Programming Manual ReferencesRelated sections of the PC Programming Manual are listed for your reference.

Feature Guide ReferencesThe Feature Guide explains what the PBX can do, as well as how to obtain the most of its many features andfacilities. Sections from the Feature Guide are listed throughout this manual for your reference.

Installation Manual ReferencesThe Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sectionsfrom the Installation Manual are listed throughout this manual for your reference.

Links to Other Pages and ManualsIf you are viewing this manual with a PC, certain items are linked to different sections of this and other PBXmanuals. Click on a link to jump to that section.Linked items include: Installation Manual References PC Programming Manual References Feature Guide References

Trademarks Microsoft, Outlook, Internet Explorer, Windows and Windows Vista are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Intel Core are trademarks of Intel Corporation in the U.S. and/or other countries. Mozilla and Firefox are registered trademarks of the Mozilla Foundation.

2 PC Programming Manual

Introduction


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All other trademarks identified herein are the property of their respective owners. Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

Notice During a long programming session, it is highly recommended that you periodically save the system data

to the System Memory. If the PBX undergoes a sudden power failure or if the system is reset for somereason, all the system data in RAM will be lost. However, if system data has been saved to the SystemMemory, it can be easily reloaded.

To save the system data to the System Memory, (1) click the button on the Home screen of WebMaintenance Console before resetting the PBX or turning off the power, or (2) logout from WebMaintenance Console so that the PBX automatically saves the system data.

NOTES The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, see How do I confirm the software versionof the PBX or installed cards? in Maintenance Console Software in 2.3 Frequently Asked Questions(FAQ).

Some optional hardware, software, and features are not available in some countries/areas, or for somePBX models. Please consult your certified Panasonic dealer for more information.

Product specifications, including text displayed by the software, are subject to change without notice. In this manual, the suffix of each model number (e.g., KX-NS500NE) is omitted unless necessary. Operation of the KX-NS0154 depends on the PBX software file version and the firmware version of the

KX-NS0154. You can confirm the compatibility on the Panasonic Web site:http://panasonic.net/pcc/support/pbx

PC Programming Manual 3

Introduction


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Table of Contents1 Overview .................................................................................................131.1 Introduction .....................................................................................................................141.1.1 For Your Safety ..............................................................................................................141.1.2 Introduction .....................................................................................................................161.1.3 Entering Characters .......................................................................................................171.2 PC Programming .............................................................................................................211.2.1 Starting Web Maintenance Console ...............................................................................211.2.2 PC Programming Using Off-line Mode ...........................................................................251.2.2.1 Editing and Printing Terminal Labels in Off-line Mode ................................................30

2 Introduction of Web Maintenance Console .........................................312.1 Introduction .....................................................................................................................322.1.1 Web Maintenance Console Accounts ............................................................................322.1.2 Access Levels ................................................................................................................342.1.3 Logging in to Web Maintenance Console .......................................................................382.1.4 Easy Setup Wizard .........................................................................................................392.1.5 Card Status ....................................................................................................................402.1.6 Extension Number Setting ..............................................................................................412.2 Logout ..............................................................................................................................422.3 Frequently Asked Questions (FAQ) ..............................................................................43

3 Web Maintenance Console Home Screen ............................................513.1 Home Screen ...................................................................................................................52

4 Status ......................................................................................................574.1 StatusEquipment Status .............................................................................................584.1.1 StatusEquipment StatusUPS ..................................................................................584.1.2 StatusEquipment StatusCS Information ..................................................................594.1.3 StatusEquipment StatusPS Information ..................................................................604.1.4 StatusEquipment StatusUM Port status ..................................................................614.1.5 StatusEquipment StatusUSB ..................................................................................62

5 System Control .......................................................................................635.1 System ControlProgram Update ................................................................................645.1.1 System ControlProgram UpdateDownload Program File ........................................665.1.2 System ControlProgram UpdateUpdate Program File ............................................685.1.3 System ControlProgram UpdatePlug and Update ..................................................705.2 System ControlMOH ....................................................................................................715.2.1 System ControlMOHInstall ......................................................................................715.2.2 System ControlMOHDelete .....................................................................................725.2.3 System ControlMOHStatus / Backup ......................................................................735.3 System ControlSystem Reset ....................................................................................745.4 System ControlSystem Shutdown .............................................................................75

6 Tool ..........................................................................................................776.1 ToolSystem Data Backup ...........................................................................................786.1.1 ToolSystem Data BackupBackup to USB ...............................................................786.1.2 ToolSystem Data BackupBackup to NAS ...............................................................796.2 ToolBRI Automatic Configuration ..............................................................................806.3 ToolNDSS Link Data Clear ..........................................................................................816.4 ToolCall Pickup for My Group ....................................................................................826.5 ToolExtension List View .............................................................................................83


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6.6 ToolImport ....................................................................................................................846.7 ToolExport ....................................................................................................................896.8 ToolScreen Customise ................................................................................................906.9 ToolUM Data Backup ...................................................................................................916.9.1 ToolUM Data BackupManual Backup .....................................................................926.9.2 ToolUM Data BackupScheduled Backup ................................................................936.10 ToolUM Data Restore ..................................................................................................946.11 ToolUM Backup History ..............................................................................................966.12 ToolDXDP All OUS .......................................................................................................976.13 ToolContact information .............................................................................................986.14 ToolUT Option Setting ................................................................................................996.15 ToolURL Information .................................................................................................1006.16 ToolSVM (Simplified Voice Message) ......................................................................1016.16.1 ToolSVM (Simplified Voice Message)Delete All Recording ..................................1016.16.2 ToolSVM (Simplified Voice Message)Check Current Usage ................................101

7 Utility .....................................................................................................1037.1 UtilityDiagnosis .........................................................................................................1047.1.1 UtilityDiagnosisCard Diagnosis .............................................................................1047.1.2 UtilityDiagnosisPing ..............................................................................................1057.2 UtilityFile ....................................................................................................................1067.2.1 UtilityFileFile Transfer PC to PBX .........................................................................1067.2.2 UtilityFileFile Transfer PBX to PC .........................................................................1077.2.3 UtilityFileFile View .................................................................................................1087.2.4 UtilityFileFile Delete ..............................................................................................1097.2.5 UtilityFileMessage File Transfer PC to PBX ..........................................................1107.2.6 UtilityFileMessage File Transfer PBX to PC ..........................................................1117.3 UtilityLog ....................................................................................................................1127.3.1 UtilityLogError Log ................................................................................................1127.3.2 UtilityLogSyslog .....................................................................................................1157.3.3 UtilityLogWeb-MC Event Log ................................................................................1167.3.4 UtilityLogUM System Log ......................................................................................1177.3.5 UtilityLogCall Control Log ......................................................................................1187.4 UtilityMonitor/Trace ...................................................................................................1197.4.1 UtilityMonitor/TraceISDN/QSIG Protocol Trace ....................................................1197.4.2 UtilityMonitor/TraceV-IPGW Protocol Trace ..........................................................1207.4.3 UtilityMonitor/TraceV-SIPGW Protocol Trace .......................................................1217.4.4 UtilityMonitor/TraceCS Status MonitorAir Sync Group ......................................1227.4.5 UtilityMonitor/TraceCS Status MonitorLAN Sync Group ...................................1237.4.6 UtilityMonitor/TraceUM System Trace (Internal) ...................................................1257.4.7 UtilityMonitor/TraceE1 Signalling Bit Monitor ........................................................1267.4.8 UtilityMonitor/TraceE1 Line Trace .........................................................................1277.4.9 UtilityMonitor/TraceTCP Trace ..............................................................................1287.5 UtilityReport ...............................................................................................................1297.5.1 UtilityReportDigital Trunk Error Report ..................................................................1297.5.2 UtilityReportIP Extension Statistical Information ...................................................1307.5.3 UtilityReportUM View Reports ...............................................................................1317.5.4 UtilityReportE-mail Report .....................................................................................1347.5.5 UtilityReportIP-CS Information ..............................................................................1357.5.5.1 UtilityReportIP-CS InformationIP-CS Statistical Information ...........................1357.5.5.2 UtilityReportIP-CS InformationLAN Sync Information .....................................1367.5.5.3 UtilityReportIP-CS InformationPS Call Disconnect Log ..................................1397.6 UtilityActivation Key Installation ..............................................................................1407.7 UtilityEmail Notification ............................................................................................1417.7.1 UtilityEmail NotificationAlert ..................................................................................141


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7.7.2 UtilityEmail NotificationSystem Analysis ...............................................................1437.7.3 UtilityEmail NotificationTest Email .........................................................................1447.8 UtilityCommand .........................................................................................................1457.8.1 UtilityCommandUM Command ..............................................................................1457.9 UtilityUM System Prompts Customisation ...........................................................1467.10 UtilityAutomatic Two-way Recording ......................................................................1487.10.1 UtilityAutomatic Two-way RecordingSupervisor Setting .......................................1487.10.2 UtilityAutomatic Two-way RecordingExtension Setting .........................................1497.10.3 UtilityAutomatic Two-way RecordingExtension Setting List ..................................1507.10.4 UtilityAutomatic Two-way RecordingMaintenance ................................................1537.11 UtilityUM - System Maintenance ..............................................................................1547.12 UtilityCS-Web Connection ........................................................................................155

8 Users .....................................................................................................1578.1 UsersUser Profiles ....................................................................................................1588.1.1 UsersUser ProfilesAdvanced setting .....................................................................1608.2 UsersAdd User ...........................................................................................................1648.2.1 UsersAdd UserSingle User ...................................................................................1648.2.2 UsersAdd UserMultiple Users ...............................................................................1688.3 UsersAutomatic Two-way Recording ......................................................................1698.3.1 UsersAutomatic Two-way RecordingEdit a Recording .........................................1698.3.2 UsersAutomatic Two-way RecordingRecord List ..................................................1708.4 UsersICDG Management ...........................................................................................1718.4.1 UsersICDG ManagementGroup Monitor ...............................................................1718.4.2 UsersICDG ManagementACD Report ..................................................................1748.4.3 UsersICDG ManagementACD Scheduled Export .................................................1818.4.4 UsersICDG ManagementACD Export History .......................................................182

9 PBX Configuration[1] Configuration ...............................................1839.1 PBX Configuration[1-1] ConfigurationSlot ..........................................................1849.2 PBX Configuration[1-1] ConfigurationSlotSystem Property ..........................1909.2.1 PBX Configuration[1-1] ConfigurationSlotSystem PropertyMain ...................1909.2.2 PBX Configuration[1-1] ConfigurationSlotSystem PropertySite .....................1989.2.3 PBX Configuration[1-1] ConfigurationSlotSystem PropertySlot

Summary ......................................................................................................................2229.2.4 PBX Configuration[1-1] ConfigurationSlotSystem PropertyNSVM .................2259.3 PBX Configuration[1-1] ConfigurationSlotActivation Key Status .................2289.4 PBX Configuration[1-1] ConfigurationSlotVoIPProperty ...............................2319.4.1 PBX Configuration[1-1] ConfigurationSlotVoIPPropertyVoIP (Ext)

Setting ..........................................................................................................................2319.4.2 PBX Configuration[1-1] ConfigurationSlotVoIPPropertyVoIP (Trunk)

Setting ..........................................................................................................................2339.5 PBX Configuration[1-1] ConfigurationSlotUM Card Property ........................2369.6 PBX Configuration[1-1] ConfigurationSlotUM Port Property .........................2389.7 PBX Configuration[1-1] ConfigurationSlotPort PropertyPort Type

View ................................................................................................................................2399.8 PBX Configuration[1-1] ConfigurationSlotShelf PropertyV-SIPGW ...........2409.9 PBX Configuration[1-1] ConfigurationSlotCard PropertyV-SIPGW ...........2449.10 PBX Configuration[1-1] ConfigurationSlotPort PropertyV-SIPGW ............2459.11 PBX Configuration[1-1] ConfigurationSlotShelf PropertyV-IPGW .............2669.11.1 PBX Configuration[1-1] ConfigurationSlotShelf PropertyV-IPGWGK

Settings ........................................................................................................................2759.11.2 PBX Configuration[1-1] ConfigurationSlotShelf PropertyV-IPGWHunt

Pattern ..........................................................................................................................2769.12 PBX Configuration[1-1] ConfigurationSlotPort PropertyV-IPGW ...............277


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9.13 PBX Configuration[1-1] ConfigurationSlotCard PropertyV-IPEXT .............2799.14 PBX Configuration[1-1] ConfigurationSlotPort PropertyV-IPEXT ..............2829.15 PBX Configuration[1-1] ConfigurationSlotCard PropertyV-SIPEXT ..........2919.16 PBX Configuration[1-1] ConfigurationSlotPort PropertyV-SIPEXT ...........2939.17 PBX Configuration[1-1] ConfigurationSlotCard PropertyV-IPCS ...............3019.18 PBX Configuration[1-1] ConfigurationSlotPort PropertyV-IPCS ................3039.19 PBX Configuration[1-1] ConfigurationSlotCard PropertyV-UTEXT ...........3089.20 PBX Configuration[1-1] ConfigurationSlotPort PropertyV-UTEXT ............3109.21 PBX Configuration[1-1] ConfigurationSlotCard PropertyExtension

Type ................................................................................................................................3189.22 PBX Configuration[1-1] ConfigurationSlotPort PropertyExtension

Type ................................................................................................................................3219.23 PBX Configuration[1-1] ConfigurationSlotCard Property - LCO type ...........3259.24 PBX Configuration[1-1] ConfigurationSlotPort Property - LCO Port ............3319.25 PBX Configuration[1-1] ConfigurationSlotCard Property - BRI type/PRI

type .................................................................................................................................3349.26 PBX Configuration[1-1] ConfigurationSlotPort Property - BRI Port ..............3409.27 PBX Configuration[1-1] ConfigurationSlotPort Property - PRI Port ..............3509.28 PBX Configuration[1-1] ConfigurationSlotCard PropertyE1type ..............3599.29 PBX Configuration[1-1] ConfigurationSlotCard PropertyE1typeLineSignal

Setting ............................................................................................................................3619.30 PBX Configuration[1-1] ConfigurationSlotCard PropertyE1typeMFC-R2

Setting1 .........................................................................................................................3649.31 PBX Configuration[1-1] ConfigurationSlotCard PropertyE1typeMFC-R2

Setting2 .........................................................................................................................3679.32 PBX Configuration[1-1] ConfigurationSlotPort PropertyE1Port ...............3709.33 PBX Configuration[1-1] ConfigurationSlotExpansion Unit1/Expansion Unit2/

Expansion Unit3 ............................................................................................................3749.34 PBX Configuration[1-1] ConfigurationSlotCard PropertyDOORPHONE

Card ................................................................................................................................3769.35 PBX Configuration[1-2] ConfigurationPortable Station .....................................3779.36 PBX Configuration[1-3] ConfigurationOption .....................................................3809.37 PBX Configuration[1-4] ConfigurationClock Priority .........................................3829.38 PBX Configuration[1-5] ConfigurationDSP Resource ........................................3839.38.1 PBX Configuration[1-5-1] ConfigurationDSP ResourceSetting .........................3839.38.1.1 PBX Configuration[1-5-1] ConfigurationDSP ResourceSettingDSP Resource

Advisor .......................................................................................................................3869.38.2 PBX Configuration[1-5-2] ConfigurationDSP ResourceUsage ..........................387

10 PBX Configuration[2] System .........................................................38910.1 PBX Configuration[2-1] SystemDate & Time .......................................................39010.1.1 PBX Configuration[2-1-1] SystemDate & TimeDate & Time Setting .................39010.1.2 PBX Configuration[2-1-2] SystemDate & TimeSNTP / Daylight Saving ............39110.1.2.1 PBX Configuration[2-1-2] SystemDate & TimeSNTP / Daylight SavingDaylight

Saving ........................................................................................................................39310.2 PBX Configuration[2-2] SystemOperator & BGM ...............................................39510.3 PBX Configuration[2-3] SystemTimers & Counters ...........................................39610.4 PBX Configuration[2-4] SystemWeek Table ........................................................41110.4.1 PBX Configuration[2-4] SystemWeek TableTime Setting .................................41110.5 PBX Configuration[2-5] SystemHoliday Table ....................................................41310.6 PBX Configuration[2-6] SystemNumbering Plan ................................................41510.6.1 PBX Configuration[2-6-1] SystemNumbering PlanMain ....................................41510.6.2 PBX Configuration[2-6-2] SystemNumbering PlanQuick Dial ...........................43810.6.3 PBX Configuration[2-6-3] SystemNumbering PlanB/NA DND Call

Feature .........................................................................................................................440


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10.7 PBX Configuration[2-7] SystemClass of Service ................................................44310.7.1 PBX Configuration[2-7-1] SystemClass of ServiceCOS Settings ......................44310.7.2 PBX Configuration[2-7-2] SystemClass of ServiceExternal Call Block .............45710.7.3 PBX Configuration[2-7-3] SystemClass of ServiceInternal Call Block ...............45810.8 PBX Configuration[2-8] SystemRing Tone Patterns ...........................................45910.8.1 PBX Configuration[2-8-1] SystemRing Tone PatternsCall from CO ..................45910.8.2 PBX Configuration[2-8-2] SystemRing Tone PatternsCall from

DOORPHONE ..............................................................................................................46010.8.3 PBX Configuration[2-8-3] SystemRing Tone PatternsCall from Others ............46110.9 PBX Configuration[2-9] SystemSystem Options ................................................46310.10 PBX Configuration[2-10] SystemExtension CID Settings ..................................48610.11 PBX Configuration[2-11] SystemAudio Gain ......................................................48910.11.1 PBX Configuration[2-11-1] SystemAudio GainPaging/MOH .............................48910.11.2 PBX Configuration[2-11-2] SystemAudio GainCard ..........................................491

11 PBX Configuration[3] Group ...........................................................49311.1 PBX Configuration[3-1] GroupTrunk Group ........................................................49411.1.1 PBX Configuration[3-1-1] GroupTrunk GroupTRG Settings ..............................49411.1.2 PBX Configuration[3-1-2] GroupTrunk GroupLocal Access Priority ..................50011.1.3 PBX Configuration[3-1-3] GroupTrunk GroupCaller ID Modification .................50111.1.4 PBX Configuration[3-1-4] GroupTrunk GroupDialling Plan ...............................50511.1.4.1 PBX Configuration[3-1-4] GroupTrunk GroupDialling PlanAuto

Assign ........................................................................................................................50711.1.5 PBX Configuration[3-1-5] GroupTrunk GroupCharge Rate ...............................50811.2 PBX Configuration[3-2] GroupUser Group ..........................................................50911.3 PBX Configuration[3-3] GroupCall Pickup Group ..............................................51011.3.1 PBX Configuration[3-3] GroupCall Pickup GroupAll Setting ..............................51111.4 PBX Configuration[3-4] GroupPaging Group ......................................................51211.4.1 PBX Configuration[3-4] GroupPaging GroupAll Setting ....................................51311.4.2 PBX Configuration[3-4] GroupPaging GroupExternal Pager .............................51411.5 PBX Configuration[3-5] GroupIncoming Call Distribution Group .....................51511.5.1 PBX Configuration[3-5-1] GroupIncoming Call Distribution GroupGroup

Settings ........................................................................................................................51511.5.1.1 PBX Configuration[3-5-1] GroupIncoming Call Distribution GroupGroup

SettingsMember List ..............................................................................................52411.5.2 PBX Configuration[3-5-2] GroupIncoming Call Distribution GroupQueuing Time

Table ............................................................................................................................52611.5.3 PBX Configuration[3-5-3] GroupIncoming Call Distribution

GroupMiscellaneous .................................................................................................52711.5.4 PBX Configuration[3-5-4] GroupIncoming Call Distribution GroupACD

Supervisor ....................................................................................................................53111.6 PBX Configuration[3-6] GroupExtension Hunting Group ..................................53211.6.1 PBX Configuration[3-6] GroupExtension Hunting GroupMember List ...............53311.7 PBX Configuration[3-7] GroupUM Group ............................................................53411.7.1 PBX Configuration[3-7-1] GroupUM GroupSystem Settings .............................53411.7.2 PBX Configuration[3-7-2] GroupUM GroupUnit Settings ...................................53611.7.2.1 PBX Configuration[3-7-2] GroupUM GroupUnit SettingsMember List ........53811.8 PBX Configuration[3-8] GroupPS Ring Group ....................................................53911.8.1 PBX Configuration[3-8] GroupPS Ring GroupMember List ...............................54011.9 PBX Configuration[3-9] GroupConference Group ..............................................54111.9.1 PBX Configuration[3-9] GroupConference GroupMember List .........................54311.10 PBX Configuration[3-10] GroupP2P Group .........................................................54411.11 PBX Configuration[3-11] GroupVM(DPT) Group .................................................54511.11.1 PBX Configuration[3-11-1] GroupVM(DPT) GroupSystem Settings ..................54511.11.2 PBX Configuration[3-11-2] GroupVM(DPT) GroupUnit Settings .......................547


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11.11.2.1 PBX Configuration[3-11-2] GroupVM(DPT) GroupUnit SettingsMemberList .............................................................................................................................548

11.12 PBX Configuration[3-12] GroupVM(DTMF) Group ..............................................55111.12.1 PBX Configuration[3-12-1] GroupVM(DTMF) GroupSystem Settings ...............55111.12.2 PBX Configuration[3-12-2] GroupVM(DTMF) GroupGroup Settings .................55511.12.2.1 PBX Configuration[3-12-2] GroupVM(DTMF) GroupGroup SettingsMember

List .............................................................................................................................556

12 PBX Configuration[4] Extension .....................................................55712.1 PBX Configuration[4-1] ExtensionWired Extension ...........................................55812.1.1 PBX Configuration[4-1-1] ExtensionWired ExtensionExtension Settings ..........55812.1.1.1 PBX Configuration[4-1-1] ExtensionWired ExtensionExtension SettingsCLIP

Generate ....................................................................................................................58112.1.2 PBX Configuration[4-1-2] ExtensionWired ExtensionFWD/DND .......................58312.1.3 PBX Configuration[4-1-3] ExtensionWired ExtensionSpeed Dial ......................58412.1.4 PBX Configuration[4-1-4] ExtensionWired ExtensionFlexible Button ................58512.1.4.1 PBX Configuration[4-1-4] ExtensionWired ExtensionFlexible ButtonFlexible

button data copy ........................................................................................................59312.1.5 PBX Configuration[4-1-5] ExtensionWired ExtensionPF Button ........................59412.1.6 PBX Configuration[4-1-6] ExtensionWired ExtensionNDSS Link Data -

Send .............................................................................................................................59512.1.7 PBX Configuration[4-1-7] ExtensionWired ExtensionCLIP ID Table .................59612.1.8 PBX Configuration[4-1-8] ExtensionWired ExtensionSimplified Voice

Message .......................................................................................................................59712.2 PBX Configuration[4-2] ExtensionPortable Station ............................................59912.2.1 PBX Configuration[4-2-1] ExtensionPortable StationExtension Settings ..........59912.2.1.1 PBX Configuration[4-2-1] ExtensionPortable StationExtension SettingsCLIP

Generate ....................................................................................................................62012.2.2 PBX Configuration[4-2-2] ExtensionPortable StationFWD/DND .......................62212.2.3 PBX Configuration[4-2-3] ExtensionPortable StationFlexible Button ................62312.2.3.1 PBX Configuration[4-2-3] ExtensionPortable StationFlexible ButtonFlexible

button data copy ........................................................................................................63012.2.4 PBX Configuration[4-2-4] ExtensionPortable StationNDSS Link Data -

Send .............................................................................................................................63112.2.5 PBX Configuration[4-2-5] ExtensionPortable StationCLIP ID Table ..................63212.2.6 PBX Configuration[4-2-6] ExtensionPortable StationSimplified Voice

Message .......................................................................................................................63312.3 PBX Configuration[4-3] ExtensionDSS Console .................................................63512.3.1 PBX Configuration[4-3] ExtensionDSS ConsoleDSS key data copy .................642

13 PBX Configuration[5] Optional Device ...........................................64313.1 PBX Configuration[5-1] Optional DeviceDoorphone ..........................................64413.2 PBX Configuration[5-2] Optional DeviceExternal Pager ....................................64713.3 PBX Configuration[5-3] Optional DeviceVoice Message ...................................64813.3.1 PBX Configuration[5-3-1] Optional DeviceVoice MessageDISA System ..........64813.3.2 PBX Configuration[5-3-2] Optional DeviceVoice MessageDISA Message ........65313.3.3 PBX Configuration[5-3-3] Optional DeviceVoice MessageSVM ........................65513.4 PBX Configuration[5-4] Optional DeviceExternal Relay ....................................65813.5 PBX Configuration[5-5] Optional DeviceExternal Sensor ..................................660

14 PBX Configuration[6] Feature .........................................................66314.1 PBX Configuration[6-1] FeatureSystem Speed Dial ...........................................66414.2 PBX Configuration[6-2] FeatureHotel & Charge .................................................66614.3 PBX Configuration[6-3] FeatureVerification Code ..............................................67314.4 PBX Configuration[6-4] FeatureSecond Dial Tone .............................................675


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14.5 PBX Configuration[6-5] FeatureAbsent Message ...............................................67614.6 PBX Configuration[6-6] FeatureTenant ................................................................677

15 PBX Configuration[7] TRS ...............................................................67915.1 PBX Configuration[7-1] TRSDenied Code ...........................................................68015.2 PBX Configuration[7-2] TRSException Code ......................................................68115.3 PBX Configuration[7-3] TRSSpecial Carrier ........................................................68215.4 PBX Configuration[7-4] TRSEmergency Dial ......................................................68315.5 PBX Configuration[7-5] TRSMiscellaneous .........................................................684

16 PBX Configuration[8] ARS ...............................................................68716.1 PBX Configuration[8-1] ARSSystem Setting .......................................................68816.2 PBX Configuration[8-2] ARSLeading Number ....................................................68916.3 PBX Configuration[8-3] ARSRouting Plan Time .................................................69016.3.1 PBX Configuration[8-3] ARSRouting Plan TimeTime Setting ............................69116.4 PBX Configuration[8-4] ARSRouting Plan Priority .............................................69216.5 PBX Configuration[8-5] ARSCarrier .....................................................................69316.6 PBX Configuration[8-6] ARSLeading Number Exception ..................................69616.7 PBX Configuration[8-7] ARSAuthorisation Code for TRG .................................697

17 PBX Configuration[9] Private Network ...........................................69917.1 PBX Configuration[9-1] Private NetworkTIE Table .............................................70017.2 PBX Configuration[9-2] Private NetworkNetwork Data Transmission ..............70217.3 PBX Configuration[9-3] Private NetworkNetwork Operator (VoIP) ...................70517.4 PBX Configuration[9-4] Private NetworkNDSS Key Table .................................70617.5 PBX Configuration[9-5] Private NetworkCentralised UM/VM Unit .....................708

18 PBX Configuration[10] CO & Incoming Call ...................................70918.1 PBX Configuration[10-1] CO & Incoming CallCO Line Settings ........................71018.2 PBX Configuration[10-2] CO & Incoming CallDIL Table & Port Settings ..........71118.3 PBX Configuration[10-3] CO & Incoming CallDDI / DID Table ...........................71618.3.1 PBX Configuration[10-3] CO & Incoming CallDDI / DID TableAutomatic

Registration ..................................................................................................................71918.3.2 PBX Configuration[10-3] CO & Incoming CallDDI / DID TableName

Generate ......................................................................................................................72118.4 PBX Configuration[10-4] CO & Incoming CallMSN Table ..................................72318.5 PBX Configuration[10-5] CO & Incoming CallMiscellaneous ............................726

19 PBX Configuration[11] Maintenance ..............................................72719.1 PBX Configuration[11-1] MaintenanceMain ........................................................72819.2 PBX Configuration[11-2] MaintenancePT Programming Access ......................73919.3 PBX Configuration[11-3] MaintenanceCS Synchronisation ..............................74019.3.1 PBX Configuration[11-3-1] MaintenanceCS SynchronisationAir

Synchronisation ............................................................................................................74019.3.2 PBX Configuration[11-3-2] MaintenanceCS SynchronisationLAN

Synchronisation ............................................................................................................74319.3.3 PBX Configuration[11-3-3] MaintenanceCS SynchronisationLAN Sync Group

Setting ..........................................................................................................................746

20 UM Configuration[1] Mailbox Settings ...........................................74920.1 UM Configuration[1] Mailbox Settings ....................................................................75020.1.1 UM Configuration[1-1] Mailbox SettingsQuick Setting ..........................................75020.1.2 UM Configuration[1-2] Mailbox SettingsFull Setting ..............................................75220.1.3 UM Configuration[1-3] Mailbox SettingsAuto Configuration ..................................774


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21 UM Configuration[2] Class of Service ............................................77521.1 UM Configuration[2] Class of Service .....................................................................776

22 UM Configuration[3] UM Extension / Trunk Service .....................78922.1 UM Configuration[3-1] UM Extension / Trunk ServiceService Group ...............79022.2 UM Configuration[3-2] UM Extension / Trunk ServicePort Assignment ...........792

23 UM Configuration[4] Service Settings ............................................79323.1 UM Configuration[4-1] Service SettingsCaller ID / PIN Call Routing ................79423.2 UM Configuration[4-2] Service SettingsParameters ...........................................79723.3 UM Configuration[4-3] Service SettingsCustom Service ...................................80423.3.1 UM Configuration[4-3] Service SettingsCustom ServiceMenu & Transfer ........80623.3.2 UM Configuration[4-3] Service SettingsCustom ServiceDate Control ...............81023.3.3 UM Configuration[4-3] Service SettingsCustom ServiceTime Control ..............81123.3.4 UM Configuration[4-3] Service SettingsCustom ServiceDay Control ................81223.3.5 UM Configuration[4-3] Service SettingsCustom ServicePassword ...................81323.4 UM Configuration[4-4] Service SettingsHoliday Table .......................................816

24 UM Configuration[5] System Parameters .......................................82124.1 UM Configuration[5-1] System ParametersMailbox Group ................................82224.2 UM Configuration[5-2] System ParametersExtension Group ............................82424.3 UM Configuration[5-3] System ParametersSystem Caller Name

Announcement ..............................................................................................................82624.4 UM Configuration[5-4] System ParametersParameters .....................................828

25 UM Configuration[6] H/W Settings ..................................................84525.1 UM Configuration[6] H/W Settings ...........................................................................846

26 UM Configuration[7] System Security ............................................84726.1 UM Configuration[7] System Security .....................................................................848

27 Network Service ...................................................................................85127.1 Network Service[1] IP Address/Ports ......................................................................85227.2 Network Service[2] Server Feature ..........................................................................85627.2.1 Network Service[2-1] Server FeatureDHCP ..........................................................85627.2.2 Network Service[2-2] Server FeatureFTP .............................................................85827.2.3 Network Service[2-4] Server FeatureHTTP ..........................................................85927.2.4 Network Service[2-5] Server FeatureNTP .............................................................86027.2.5 Network Service[2-6] Server FeatureSMTP ..........................................................86127.2.6 Network Service[2-7] Server FeatureIMAP4 .........................................................86427.3 Network Service[3] Client Feature ...........................................................................86527.3.1 Network Service[3-1] Client FeatureFTP ..............................................................86527.3.2 Network Service[3-2] Client FeatureSyslog ..........................................................86727.3.3 Network Service[3-3] Client FeatureSNMP Agent ................................................86827.4 Network Service[4] Other ..........................................................................................87227.4.1 Network Service[4-1] OtherSecurity ......................................................................87227.4.2 Network Service[4-2] OtherNAS ...........................................................................873

28 Appendix ...............................................................................................87528.1 Revision History ............................................................................................................87628.1.1 PFMPR Software File Version 004.1xxxx ....................................................................87628.1.2 PFMPR Software File Version 004.2xxxx ....................................................................878

Feature Programming References ...........................................................879


Table of Contents




Table of Contents



Section 1Overview

This section provides an overview of programming thePBX.




1.1 Introduction

1.1.1 For Your SafetyTo prevent personal injury and/or damage to property, be sure to observe the following safety precautions.The following symbols classify and describe the level of hazard and injury caused when this unit isoperated or handled improperly.

WARNING This notice means that misuse could result in deathor serious injury.

CAUTION This notice means that misuse could result in injuryor damage to property.

The following types of symbols are used to classify and describe the type of instructions to beobserved.

This symbol is used to alert users to a specific operating procedure that must not be performed.

This symbol is used to alert users to a specific operating procedure that must be followed inorder to operate the unit safely.


1.1.1 For Your Safety



WARNING

Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. Theseconditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorisedPanasonic Factory Service Centre.

CAUTION

To the Administrator or Installer regarding account passwords1. Please provide all system passwords to the customer.2. To avoid unauthorised access and possible abuse of the PBX, keep the passwords secret, and inform

the customer of the importance of the passwords, and the possible dangers if they become known toothers.

3. The PBX has no passwords set initially. For security, select an installer password as soon as the PBXsystem is installed at the site.

4. Change the passwords periodically.5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum

protection against unauthorised access. There is a risk that fraudulent telephone calls will be made if a third party discovers a personal identification

number (PIN) (verification code PIN or extension PIN) of the PBX.The cost of such calls will be billed to the owner/renter of the PBX.To protect the PBX from this kind of fraudulent use, we strongly recommend:a. Keeping PINs secret.b. Selecting complex, random PINs that cannot be easily guessed.c. Changing PINs frequently.


1.1.1 For Your Safety



1.1.2 IntroductionThese programming instructions are designed to serve as an overall system programming reference for thePBX. Each feature in the PBX has default settings that can be changed to customise the PBX to yourrequirements. These settings control the functions of the PBX, and changing them is referred to as "systemprogramming".Programming can be performed by system installers, on-site managers, and individual users. However,managers and individual users may only change a limited number of settings. For details, see 2.1.1 WebMaintenance Console Accounts.All features and settings of the PBX can be programmed through system programming with Web MaintenanceConsole. Starting Web Maintenance Console is described in 1.2 PC Programming. Individual systemprogramming items are described from Section 3 Web Maintenance Console Home Screen.

Programming ModesThere are two different modes available for programming using Web Maintenance Console: On-line Mode

On-line mode allows you to use Web Maintenance Console on a PC that is connected to the PBX to modifythe system data and settings used by the PBX. Settings can be modified and results are displayed in realtime. Modifications to settings change the information in the PBXs temporary memory (DRAM). To finalisethe changes, you must either save the changes to the PBXs System Memory by clicking or log out ofWeb Maintenance Console by clicking . For details, see Web Maintenance Console Features in3.1 Home Screen.

Off-line ModeOff-line mode allows you to connect to a version of Web Maintenance Console running on your PC. UsingOff-line mode, you can create new system data files and make modifications to system data files storedon your PC, without being connected to the PBX. After you finish configuring settings, they can be savedand uploaded to the PBX, which will update the PBXs settings. For details, see Uploading ProgrammedSettings to the PBX in 1.2.2 PC Programming Using Off-line Mode.


1.1.2 Introduction



1.1.3 Entering CharactersThe characters on a white background below can be used when storing a name, message, password or othertext entry data using a PC. The available characters vary according to the model of PBX.

NoteFor NE models, the tables differ depending on the Area Code selected in Easy Setup.

Table 1 (Standard)


1.1.3 Entering Characters



Table 2 (For NE model)





Table 3 (For RU/UC model)





Table 4 (For Greece)





1.2 PC Programming

1.2.1 Starting Web Maintenance ConsoleSystem programming, diagnosis and administration can be performed with a PC using Web MaintenanceConsole. Web Maintenance Console is accessed through a Web browser running on a networked PC.This section describes how to set up and access Web Maintenance Console.

System RequirementsRequired Operating System Microsoft Windows Vista Business, Windows 7, Windows 8, Windows 8 Professional, Windows 8.1 or

Windows 8.1 Professional operating system

NoteIn Windows 8 / 8.1 and Windows 8 / 8.1 Professional, Web Maintenance Console runs only in desktopmode. It is not available from the Windows 8 / 8.1 Start screen.

Recommended Display Settings Screen resolution: XGA (1024 768) DPI setting: Normal size (96 DPI)

Supported Browsers for use with Web Maintenance Console Windows Internet Explorer 8 Windows Internet Explorer 9 Windows Internet Explorer 10*1 Windows Internet Explorer 11 Mozilla Firefox version 21 or later*1 64-bit Enhanced Protected Mode (EPM) is not supported.

Always apply the latest updates to your Web browser software. For details, refer to your Web browsersdocumentation. Only the browsers and browser versions listed above are supported for use with WebMaintenance Console.

NoteWhen using Windows Internet Explorer, there may be a delay when displaying some screens of WebMaintenance Console. A message may be displayed that reads "Stop running this script?". This messageis automatically displayed when a script takes a long time to complete. If this message is displayed, clickNo to continue using Web Maintenance Console. If you click Yes, you will have to close the browser windowfor Web Maintenance Console and log in again. For information about disabling this prompt, refer to yourWeb browsers on-line support resources.

Browser Setting RequirementsThe following functions must be enabled in the Web browsers settings to use Web Maintenance Console: Cookies JavaScript The ability to download files The display of animations The display of imagesFor details regarding the above settings, refer to your Web browsers documentation.


1.2.1 Starting Web Maintenance Console



PC Specifications (for programming)The following are recommended specifications for PCs used for programming. For details about programmingin Off-line mode, see 1.2.2 PC Programming Using Off-line Mode.

Recommended Specification

CPU 3.2 GHz Intel Core 2 Duo processor or comparable CPU

RAM 2048 MB

Hard Disk 10 GB available space

Copyright for MD5This software uses the Source Code of RSA Data Security, Inc. described in the RFC1321 (MD5Message-Digest Algorithm).

Copyright (C) 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved.

Licence to copy and use this software is granted provided that it is identified as the "RSA Data Security, Inc.MD5 Message-Digest Algorithm" in all material mentioning or referencing this software or this function.

Licence is also granted to make and use derivative works provided that such works are identified as "derivedfrom the RSA Data Security, Inc. MD5 Message-Digest Algorithm" in all material mentioning or referencing thederived work.

RSA Data Security, Inc. makes no representations concerning either the merchantability of this software orthe suitability of this software for any particular purpose. It is provided "as is" without express or implied warrantyof any kind.These notices must be retained in any copies of any part of this documentation and/or software.

PC Connection (On-line Mode)To connect to Web Maintenance Console in On-line mode, both the PC and the PBX must be connected. Theconnection can be made through a local area network (LAN), a virtual private network (VPN), or over theInternet. A PC can also be connected directly to the maintenance port of the PBX.

Note When connecting to Web Maintenance Console over the Internet, the use of an encrypted

communication method, such as TLS, is strongly recommended. For details, contact your networksadministrator.

Connecting to Web Maintenance Console (On-line Mode)Below is the procedure for connecting to Web Maintenance Console to programme in On-line mode:1. Connect the PC to the PBX:

Connect the PBX to a network with the LAN port and access the PBX from a PC in your LAN or VPN. Connect the PBX to a network with the LAN port and access the PBX from a PC using an Internet

connection.2. Access Web Maintenance Console:

LAN or VPN connection:Launch your Web browser and input the IP address of the PBX followed by the Web Maintenance Consoleport number into the address bar. The input method will differ according to the PCs connection to the PBX.





The default IP address for the LAN port of the PBX is 192.168.0.101, and the default Web MaintenanceConsole port number is 80. Accordingly, the address to enter to connect to the PBX for the first time willbe as follows (enter the address exactly as shown):http://192.168.0.101

MNT Port connection:Launch your Web browser and in the address bar, enter one of the following addresses exactly as shown: 223.0.0.1or http://kx-ns500.

Note If entering "http://kx-ns500.", be sure to include the period at the end as shown. If connecting using 223.0.0.1 takes a long time, configure a static IP address for the PC.

Internet connection (TLS Connection):When the PC is accessing the PBX from a connection over the Internet, the use of TLS is stronglyrecommended. When using a TLS encrypted connection, the default port is 443. The format of the addressto enter to connect to the PBX using a TLS encrypted connection will be as follows:https://xxx.xxx.xxx.xxx:yyy "xxx.xxx.xxx.xxx" is the IP address of a device that can be accessed from the Internet, such as the

IP address of a network router. "yyy" is a port number. The network routers port forwarding settings must be configured so that traffic

arriving at port "yyy" is forwarded to the correct IP address and port of the PBX in the LAN. Port forwarding settings must specify the IP address and the port number of the network router

("xxx.xxx.xxx.xxx:yyy") to transfer the packets to the PBX in the LAN, so that the packets sent to theglobal IP address and specified port of the router will be transferred to the IP address and specifiedport of the PBX in the LAN.

Note the usage of "https" instead of "http". If you connect to Web Maintenance Console using TLS, a security alert window is displayed. Follow

the prompts to install a security certificate. The procedure may vary according to your browser.

Note You can also connect to the PBX in On-line mode using the Off-line Web Maintenance Console

Programme Launcher. For details, see Connecting in On-line Mode using the ProgrammeLauncher in 1.2.2 PC Programming Using Off-line Mode.

3. The Web Maintenance Console login screen is displayed. For details about logging in, see 2.1.3 Loggingin to Web Maintenance Console. If this is the first time the PBX is accessed (i.e., it is in its initialised, factory default state), you must log

in using the Installer level account. Once you log in, the Easy Setup Wizard will launch. For details,see 2.1.4 Easy Setup Wizard.

If the PBX has been set up using the Easy Setup Wizard, PBX system programming can be performed.To perform programming, enter the login name and password according to your status andauthorisation level. For details about the differences between levels of authorisation, see 2.1.1 WebMaintenance Console Accounts.

4. After you successfully log in to Web Maintenance Console, the Home screen will be displayed andprogramming can be performed. For details about accessing the different features of Web MaintenanceConsole, see 3.1 Home Screen.

Connecting to Web Maintenance Console (Remote Access)Below is the procedure for connecting to Web Maintenance Console to programme via Remote Access:





1. Connect the PC to the PBX. Install the Remote card, connect the PBX to an analogue line, and access the PBX from a PC via a

remote modem. Connect the PBX to an ISDN line and access the PBX from a PC via an ISDN modem.For more details, refer to "5.2 PC ConnectionConnection via RMT Card (KX-TDA0196)" or "5.2 PCConnectionConnection via PRI23 Card (KX-NS5290), PRI30/E1 Card (KX-NS5290CE), BRI2 Card(KX-NS5282), or BRI4 Card (KX-NS5284)" in the Installation Manual.

2. Start the Off-line Web Maintenance launcher :Analogue Line connection:1) Click the Connect-Online Mode button.2) Select the Modem tab.3) Set the following: Dial Number / Dial Type / Port / Baud Rate (bps) / Flow Control / Command4) Enter the Password.5) Click the Connect button.ISDN Line connection:1) Click the Connect-Online Mode button.2) Select the ISDNRemote tab.3) Enter the Telephone Number.4) Enter the Password.5) Click the Connect button.

3. The Web Maintenance Console login screen is displayed. For details about logging in, see 2.1.3 Loggingin to Web Maintenance Console.

4. After you successfully log in to Web Maintenance Console, the Home screen will be displayed andprogramming can be performed. For details about accessing the different features of Web MaintenanceConsole, see 3.1 Home Screen.

Connecting to Web Maintenance Console (Off-line Mode)To connect to Web Maintenance Console in Off-line mode, use the New -Offline Mode or Open -OfflineMode operations in the Off-line Web Maintenance Console programme launcher. For details, refer to 1.2.2 PCProgramming Using Off-line Mode.





1.2.2 PC Programming Using Off-line ModePC Programming is performed by connecting to the PBX using Web Maintenance Console, which is also knownas On-line mode. However, as certain programming requires installed cards to be set to out of service (OUS),or requires system settings to be changed, some programming cannot be performed while the PBX is in use.Off-line mode programming is performed using the Off-line version of Web Maintenance Console, which youinstall on your PC.Off-line mode allows you to create new system data files and make modifications to system data files storedon your PC, without being connected to the PBX. The programming changes can be saved and then lateruploaded to the PBX.The following procedures outline how to install and use the Off-line Web Maintenance Console for Off-linemode programming.

InstallationNote

Be sure to install and use the latest version of "KX-NS Unified Web Maintenance Console". Before beginning the installation of Off-line Web Maintenance Console, the following software must be

installed on the PC: Microsoft .NET Framework 2.0 Microsoft .NET Framework 4This software can be downloaded from Microsofts online Download Center.

To install or uninstall the software on a PC running Windows Vista Business, Windows 7, Windows 8,Windows 8 Professional, Windows 8.1, or Windows 8.1 Professional, you must be logged in as a userin the "Administrators" group.

1. Copy the "KX-NS Unified Web Maintenance Console" setup file to your PC.2. Double-click the setup file to run the installer.3. Follow the on-screen instructions provided by the installation wizard.

The Programme LauncherAfter Off-line Web Maintenance Console has been installed, you can run the Programme Launcher from theWindows Start menu.


1.2.2 PC Programming Using Off-line Mode



Off-line Web Maintenance Console Programme Launcher

NoteOff-line Web Maintenance Console cannot be used when the PBX Web Manager for Unified PCMaintenance Console (for KX-TDA/KX-TDE/KX-NCP PBXs) is running on the PC.To disable the PBX Web Manager:1. In the Unified PC Maintenance Console launcher, click OptionPBX Web Manager.2. Deselect the Enable Web Server check box.3. Click OK.

Starting a New System Data FileYou can start a new session of PBX programming in Off-line mode. You can then programme PBX settings inOff-line Web Maintenance Console and then save them to a file you can later upload to the PBX.

NoteSince selecting this option creates a blank system data file, uploading this file to the PBX will overwrite allprevious settings. Use this function only when necessary.

To create a new system data file1. In the Programme Launcher, click New -Offline Mode. The Off-line Web Maintenance Console login

screen will be displayed in your PCs Web browser. For details about the login screen, see 2.1.3 Loggingin to Web Maintenance Console.

2. Log in to Off-line Web Maintenance Console using the Installer level account and password to start theEasy Setup Wizard. For details, see 2.1.4 Easy Setup Wizard.

To convert a KX-TDA100/KX-TDA200s or KX-TEs system data file to KX-NS500KX-TDA100/KX-TDA200 or KX-TE system data can be converted for use with the KX-NS500 by using theDatabase Converter.1. In the Programme Launcher, click Database Converter. The Database Converter screen will be displayed

in your PC.For details, refer to "Converting KX-TDA100/KX-TDA200 or KX-TE series System Data for Use with theKX-NS500" in "5.3 Starting Web Maintenance Console" in the Installation Manual.





Opening an Existing System Data FileThis operation will load a PBX settings system data file from your PC for programming in Off-line mode. Thesystem data file can be a file created earlier using Off-line Web Maintenance Console, or a system data filedownloaded from a PBX. You can then programme PBX settings using Off-line Web Maintenance Consoleand then save the settings to a file you can later upload to the PBX.When you use the following procedure to open a system file created using a previous version of the PBXsoftware, a confirmation screen will be displayed asking whether you want to convert the system data to thelatest software version. Click Yes to convert the data and proceed with Off-line programming.

To open a system data file1. In the Programme Launcher, click Open -Offline Mode.

The Open dialogue box will be displayed.2. Navigate to the folder containing the system data file you want to open.3. Select the file.4. Click Open, and then click OK.

The file will be loaded and the Off-line Web Maintenance Console login screen will be displayed in yourPCs Web browser. For details about the login screen, see 2.1.3 Logging in to Web MaintenanceConsole.

5. Log in using an account name and password associated with the system data file that was loaded.

NoteUser (User) level accounts cannot be used to log in to Off-line Web Maintenance Console. For details aboutaccount types, refer to 2.1.1 Web Maintenance Console Accounts.

Connecting in On-line Mode using the Programme LauncherYou can also use the Programme Launcher to log in to Web Maintenance Console in On-line mode. You cansave the IP address and port information for each PBX in a profile. This feature is useful when there are multiplePBXs in your network. For details about connecting to the PBX in On-line mode, see Connecting to WebMaintenance Console (On-line Mode) in 1.2.1 Starting Web Maintenance Console.

To connect in On-line mode using the Programme Launcher1. In the Programme Launcher, click Connect -Online Mode.

The Connection dialogue box will be displayed.2. Select a profile from the drop-down list, or enter the IP address and Port manually.3. Click Connect.

The Web Maintenance Console login screen for connecting directly to the PBX in On-line mode will bedisplayed in your PCs Web browser. For details about the login screen, see 2.1.3 Logging in to WebMaintenance Console.

Editing and Printing Terminal LabelsYou can create and print key label sheets that match the Flexible Button settings and then use the labels onextensions. In the Programme Launcher, click Terminal Label Print. The screen for editing and printing keylabels will be displayed. For details, see 1.2.2.1 Editing and Printing Terminal Labels in Off-line Mode.

OptionsYou can specify the display language of the Programme Launcher, as well as set the web server port numberfor Off-line Web Maintenance Console. In the Programme Launcher, click Options and change the settingsas necessary.Adding Additional LanguagesAdditional display language files may be made available. To add a display language not listed in the languageselection menu, select Additional language, and then click Browse to specify the language file. Afterspecifying a language file, click OK to change to the selected language.





VoIP Test ToolClick the VoIP Test Tool button to launch the VoIP Test Tool. This tool is identical to the VoIP Test Toolincluded with the Unified PC Maintenance Console for KX-TDA/KX-TDE/KX-NCP PBXs.

IP Terminal UtilityClick the IP Terminal button to launch the IP Terminal setup utility. This utility is identical to the IP Terminalutility included with the Unified PC Maintenance Console for KX-TDA/KX-TDE/KX-NCP PBXs.

IP Trace File ConverterClick the IP Trace File Converter button to launch the IP Trace File Converter utility. This utility will convertlocally-saved IP trace file data collected by the system utilities listed below into a format that can be analysedby general packet analysis software tools. 7.4.2 UtilityMonitor/TraceV-IPGW Protocol Trace 7.4.3 UtilityMonitor/TraceV-SIPGW Protocol Trace

OthersOthers is a tool used to edit files saved by using the Export tool. Copy files from the Others folder to edit them.After saving edited files, import them to the PBX.The following types of data types can be edited. Feature Speed Dial and Caller ID Incoming Call DDI/DID Table Wired Extension PS ExtensionFor details, see "6.6 ToolImport" and "6.7 ToolExport".

Programming in Off-line ModeOnce you have logged in to Off-line Web Maintenance Console, programming is very similar to On-line mode.The title bar will be coloured differently from when in On-line mode:

When programming in On-line mode:

When programming in Off-line mode:

Some items are not programmable when in Off-line mode, and those items will be greyed out. Some tools andutilities are also not available in Off-line mode. For details, refer to 2.1.2 Access Levels.

Notice In Off-line mode, changes made in 6.8 ToolScreen Customise will not be reflected in On-line mode.

This is because these settings are not stored in the system data file (DFSYS). When you load the system data file to the PBX, you must install any required activation keys in On-line

mode. Activation keys are required for mailboxes. Settings such as mailbox passwords will be clearedif the number of activation keys for mailboxes is insufficient.

Uploading Programmed Settings to the PBXWhen programming in Off-line mode, clicking the icon will open a save dialogue box. Specify a location andfile name for the system data file. This file can then be uploaded to the PBX in On-line mode using the "FileTransfer PC to PBX" utility. For details, refer to 7.2.1 UtilityFileFile Transfer PC to PBX.





Notice If the PC running the Off-line Web Maintenance Console is shut down, the Web browser is closed, or

the user logs out, any changes that have not been saved will be lost. Be sure to regularly save datawhile programming.

When you upload a system setting file to the PBX, all existing settings on the PBX will be overwrittenwith the settings in the file, including settings you may not want to change. To change only specificsettings in Off-line mode, follow the procedure below:1. Use the "File Transfer PBX to PC" utility in On-line mode to save a file with the PBXs current

settings. For details, refer to 7.2.2 UtilityFileFile Transfer PBX to PC.2. Use the Open -Offline Mode command in the Programme Launcher to load the PBX system file

in Off-line mode.For details, refer to Opening an Existing System Data File above.

3. Perform the desired programming in Off-line mode, and then click the icon to save the modifiedsystem settings to your PC.

4. Log in to Web Maintenance Console in On-line mode, and then use the "File Transfer PC toPBX" utility to upload the modified data to the PBX.

When programming in Off-line mode, be careful when programming the following parameters: 20.1.2 UM Configuration[1-2] Mailbox SettingsFull SettingMailbox Parameters

Mailbox Password (Message Client) 20.1.2 UM Configuration[1-2] Mailbox SettingsFull SettingNotification

Parameters E-mail/Text Message DeviceDevice No. 1, 2, 3E-mail AddressThese parameters require an activation key (KX-NSU2xx) to function. If these items are programmedin Off-line mode, but the PBX does not have the required activation key installed, the values specifiedfor these parameters will be cleared when the data is uploaded to the PBX.





1.2.2.1 Editing and Printing Terminal Labels in Off-line ModeFollow the procedure below to print key label sheets for use with your systems extensions and DSS consoles.1. In On-line mode, export PBX system data to your PC, and then open the exported data in Off-line mode.

a. In On-line mode, use the File Transfer PBX to PC utility to save your systems data and settings to yourPC. For details, see 7.2.2 UtilityFileFile Transfer PBX to PC.

b. Use the Programme Launcher to open the system data in Off-line mode. For details, see Opening anExisting System Data File in 1.2.2 PC Programming Using Off-line Mode.

2. In Off-line mode, export the key settings to a CSV file.a. After logging in to Off-line Web Maintenance Console, access the screen from which key settings will

be exported: For extensions: Setup PBX Configuration Extension Wired Extension Flexible

Button For DSS consoles: Setup PBX Configuration Extension DSS Console

b. Click Export, specify a location to save the flexible key settings data, and then click OK.

NoteThe Export button is available only when in Off-line mode.

3. Open the exported CSV data in the Terminal Label Print utility, and then edit the label settings as necessary.a. In the Programme Launcher, click Terminal Label Print.b. Select Open. Specify the exported CSV file in the dialogue that is displayed, and then click OK.c. Edit the following settings as necessary:

Label Specifies the label that will be printed next to the correspondingbutton. (Max. 20 characters)

Colour of Font Specifies the colour used for the label text for the correspondingbutton. Click Choose to select a colour.

Colour of Background Specifies the colour used for the label background for thecorresponding button. Click Choose to select a colour.

Font Size Specifies the size of the font on the label for the correspondingbutton. (Size value range: 415)

Telephone Type Specifies the model number of the telephone to determine the sizeand shape of the label template.

4. Once the settings have been configured, click Key Label Print on the settings screen. Follow the KeyLabel Print Wizard to print the key labels or to output the data as a PDF file.





Section 2Introduction of Web Maintenance Console

This section serves as reference operating instructionswhen using Web Maintenance Console to programmethe PBX.




2.1 Introduction

2.1.1 Web Maintenance Console AccountsUser account levelsAccess to Web Maintenance Console requires a login name and password, which are assigned to accountsin the PBX. Also, access to Web Maintenance Console is controlled by different levels of authorisation. TheInstaller level is the highest authorisation level. There are also two levels for end users, Administrators andUsers. The usage for each level and number of accounts available for each level are as follows:

Level Description Number of Accounts

Installer For dealers and system installers 1

User (Administrator)

For on-site managers 8

User (User) For end users 492

Differences between user levels Installer

The installer level account is the highest authorisation account of the three levels. This account level is tobe used by dealers or system installers. All system programming settings are available, and this accountis used for overall system installation and maintenance. The installer level can be used to programmewhich menus in Web Maintenance Console are accessible by Administrator accounts.

User (Administrator)Administrator accounts are for general maintenance of users and user settings. This account level is usedby on-site managers and network administrators. Administrator level accounts can use Web MaintenanceConsole to add users or programme user settings.User (Administrator) accounts are intended for maintenance functions only. To manage their own PBXuser settings, on-site managers and network administrators should create their own User (User) accountsfor programming.

User (User)User accounts are for individual users of the PBX system. Users can use Web Maintenance Console tochange their extension settings, speed dial settings, or other personal settings by accessing a limitednumber of pre-defined menus.

Note User (User) accounts cannot be used when programming in Off-line mode. For details, refer to

1.2.2 PC Programming Using Off-line Mode.

Account Login Names and PasswordsEach account has a login name and password and are specified as follows. All account passwords are set inWeb Maintenance Console (see 8.2.1 UsersAdd UserSingle User).


2.1.1 Web Maintenance Console Accounts



Level Login Name Password

Installer INSTALLER 4-16 character password, using a-z, A-Z,and 0-9 (case sensitive).For an initialised PBX that has not yet beenset up, the default Installer level passwordis "1234". You will be prompted to choosea new password for the Installer levelaccount when the Easy Setup Wizard is run(see 2.1.4 Easy Setup Wizard).

Administrator 1-16 character login name, usinga-z, A-Z, and 0-9 (case sensitive).Set during account creation.(see 8.2.1 UsersAddUserSingle User)

4-16 character password, using a-z, A-Z,and 0-9 (case sensitive). Set duringaccount creation.(see 8.2.1 UsersAdd UserSingleUser)

User

For more information about creating and managing end user accounts, see Section 8 Users.

CAUTIONTo the Administrator or Installer regarding account passwords1. Please provide all system passwords to the customer.2. To avoid unauthorised access and possible abuse of the PBX, keep the passwords secret, and inform

the customer of the importance of the passwords, and the possible dangers if they become known toothers.

3. The PBX has no passwords set initially. For security, select an installer password as soon as the PBXsystem is installed at the site.

4. Change the passwords periodically.5. It is strongly recommended that passwords of 10 numbers or characters be used for maximum

protection against unauthorised access.


2.1.1 Web Maintenance Console Accounts



2.1.2 Access LevelsAccess to menu options within Web Maintenance Console is restricted depending on the level of the accountand the current programming mode (see Programming Modes in 1.1.2 Introduction). When a menu optionis limited to certain access levels, this is noted in this manual in the initial description of that menu option, forexample:"This option is only available at Installer level."

The options available for each programming mode and access level are shown below.The access levels are abbreviated as follows:U: User (User); A: User (Administrator); I: Installer

NoteUser (User) accounts cannot be used when programming in Off-line mode.

A check mark indicates that the menu option is available for that access level.

Home ScreenMenu Option Off-line On-line

A I U A I

System Information

Logout

ToolMenu Option Off-line On-line

A I U A I

System Data Backup to USB

System Data Backup to NAS

BRI Automatic Configuration

NDSS Link Data Clear

Call Pickup for My Group

Extension List View

ImportFeature - Speed Dial and Caller ID

ImportIncoming Call - DDI/DID Table

ImportARS - Leading Digit

ImportARS - Except Code

ImportARS - Routing Plan

ImportWired Extension

ImportPS Extension

ImportQuick Dial

ImportSIP Extension


2.1.2 Access Levels



Menu Option Off-line On-line

A I U A I

ImportV-IPGW GW Settings

ImportV-IPGW DN2IP

ImportV-SIPGW Settings

ImportV-SIPGW Provider

ExportFeature - Speed Dial and Caller ID

ExportIncoming Call - DDI/DID Table

ExportARS - Leading Digit

ExportARS - Except Code

ExportARS - Routing Plan

ExportWired Extension

ExportPS Extension

ExportQuick Dial

ExportSIP Extension

ExportV-IPGW GW Settings

ExportV-IPGW DN2IP

ExportV-SIPGW Settings

ExportV-SIPGW Provider

Screen Customise

UM Data Backup

UM Data Restore

UM Backup History

DXDP All OUS

Contact information

UT Option Setting

URL Information

UtilityMenu Option Off-line On-line

A I U A I

DiagnosisCard Diagnosis

DiagnosisPing

File Transfer PC to PBX


2.1.2 Access Levels




A I U A I

File Transfer PBX to PC

File View

File Delete

Message File Transfer PC to PBX

Message File Transfer PBX to PC

Error Log

Syslog

Web-MC Event Log

UM System Log

ISDN/QSIG Protocol Trace

V-IPGW Protocol Trace

V-SIPGW Protocol Trace

CS Status MonitorAir Sync Group

CS Status MonitorLAN Sync Group

UM System Trace (Internal)

E1SignallingBitMonitor

E1LineTrace

Digital Trunk Error Report

IP Extension Statistical Information

UM View Reports

E-mail Report

IP-CS Information IP-CS Statistical Information

IP-CS Information LAN Sync Information

Activation Key Installation

Email NotificationAlert

Email NotificationSystem Analysis

Email NotificationTest Email

UM Command

UM System Prompts Customisation

Automatic Two-way Recording

UM - System Maintenance


2.1.2 Access Levels




A I U A I

CS-Web Connection


2.1.2 Access Levels



2.1.3 Logging in to Web Maintenance ConsoleAfter establishing a connection to Web Maintenance Console (see 1.2.1 Starting Web MaintenanceConsole), the login window is displayed, and a login name and password must be entered. If this is the firsttime to log in to Web Maintenance Console, and the PBX is in its initialised, factory default state, you must login using the Installer level account to begin the Easy Setup Wizard (see 2.1.4 Easy Setup Wizard).For information about account names and passwords, see 2.1.1 Web Maintenance Console Accounts.

Login Screen

Login Restrictions Up to 32 User (User) and User (Administrator) level accounts may log in at one time to Web Maintenance

Console in On-line mode. Only 1 user may log in using the Installer level account at a time. If someone using the Installer level account

is logged in to Web Maintenance Console and is making changes, and another user logs in using theInstaller level account, the user logging in may override the other logged-in user so that programming canbe performed (a warning screen will be displayed for the

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